While on vacation in Oahu, I had a day trip planned for our last day that I was excited for that…read morerequired a rental. When my car rental fell through with another large rental company, Budget, due to a shortage when I showed up for my reservation with terrible customer service, I was in a pickle and called around other large rental companies that also had shortages or very expensive options. When I came across Akamai, I called and they not only had cars available, they were reasonably priced, and the costumer service was outstanding. I couldn't figure out how to get my phone connected to the navigation system after awhile and Jon helped me and called someone else to also get extra help and got me all setup. Reservation, pick up, and drop off was seamless and they offered to let me park or overnight if needed. The car was clean, newer, and in great shape. I would highly recommend! Please support this local business that offers fantastic customer service and clean comfortable cars. The next time I'm in Oahu I know who I'll be using. Thank you, Jon, and Akamai Rentals!

Akamai Rentals was perfect for our stay in Waikiki. They were super easy to deal with as a rental…read morecar company and friendly. I would definitely recommend and use them again if I come back to Waikiki. I was able to easily book my reservation online. Price for the day is totally fair considering you get to use it all day and return it at any time. Not every rental car company allows after-hours returns, this one does. They also provide 2 car garages where you can park for free if you need to. We didn't need to, but it's a convenient perk. Otherwise you might be paying high nightly parking fees at your resort. We ended up with a clean, new Corolla and found it very comfortable. 5 stars!

5 stars to Discount Hawaii. Zero stars to Thrifty…read more Rented a vehicle from Thrifty via DH on Kauai. Picked up the car in the morning and returned it the same evening. Handed keys to an employee at Thrifty. 3 days later (was on a cruise) I checked my credit card and had pending charges totaling $574 from Thrifty, they had never closed out the contract and were applying additional $100 charges each day. I tried calling Thrifty at every number I could find for them. Their automated phone system had no options for an issue like mine and no option would allow me to reach a person, it kept instructing me to use their website form. Tried submitting their web form several times and would receive the message that there was a problem uploading the form and instructed me to call their 800 number (one of those that I had already tried several times. Called Discount Hawaii and reached Tammy in about 2 minutes. She was super nice and very sympathetic. After I explained my issue, she told me to relax and enjoy the rest of my cruise and she would handle Thrifty. 15 minutes later I received a final invoice from Thrifty and shortly after a message from Discount Hawaii apologizing about the issue I experienced along with a copy of their communication with Thrifty. I, of course, immediately called Discount Hawaii back to tell Tammy thank you. Tammy and Discount Hawaii rock! I cannot recommend them enough, although I suggest that you do not select a vehicle from Thrifty as there is no way to reach them if you have an issue.

You guys at Discount USA & Discount Hawaii car rental are the best and I need to tell you that…read more We bought our condo in KOA at the end of 2017 and travel there twice a year. The wife lived on Oahu for 15 years and her son and grandson still do so we hop over to see them regularly too. Since 2018 when I was told on a flight to check you out I don't think I've rented a car in KOA or HNL any other way and it's been dozens of rentals. Now I found Discount USA too so we'll use that app too. Anyway.... I just wanted to pass on how much we use your service and how pleased we are with the ease of shopping all rental companies in your website and app. I wouldn't shop any other way although I keep trying directly and bookings and car rental. Com and Costco but guess what? You guys are consistently the best so I figured I better pass that info on to you Thanks & Mahalo..... happy dancer |

Piggybacking on my review of Aiea Collision Center (check em go check em go! :) I needed a rental…read morecar while my van was in the shop. I definitely procrastinated on renting one because I know it's expensive. My parents and they referred me to Lucky Owl because they heard my niece use them when she comes to town. So I went online and their prices were reasonable and they offer a kamaʻāina discount! I booked online and called them to confirm all the details. They really helped me out in my time of need. All of their employees as super nice, helpful, and friendly! They all seem really happy working for this company and that is a joy to see. Justin was the employee I spoke with and he was super nice. They are located in Mapunapuna near Fisher Hawai'i. Don't blink or you'll miss the turn into their driveway! There are lots of vehicles to rent, so if you're ever in need of a rental--- visit them! Oh AND They also have a Lucky Owl Lock and Key as well as Auto Sales in case you're interested. Mahalo Lucky Owl!

We had a mishap with the key fob not working while we were at the beach on the east side of the…read moreisland. When we realized it wasn't working, we immediately opened up the fob and found old looking corrosion inside around the battery area. We put a new battery in it and left it open to dry out (if moisture had gotten in it). After troubleshooting to no avail, I called the company and they sent someone out charging a $75 "roadside assistance fee" where a representative brought out a spare key fob. Unfortunately, the replacement fob did not start the car (or even unlock/lock the car). The representative was friendly, but not knowledgeable on other troubleshooting steps to get us back on the road. With the replacement fob taken apart (to swap/replace the battery) the original fob eventually started the car. We even tested it further by turning off and on the car a few times to make sure the old fob was working again. We then drove the vehicle to our next destination, and when we went to leave the car wouldn't start again... we made the most of it and had dinner while further drying out the original fob to see if that would help. In the meantime the company sent a replacement vehicle (at no additional charge). When the rep went to start the original car, it stated right away. The following day, I received a voicemail to go over the additional replacement fob and roadside assistance charges. The voicemail said to reference the email and/or call back for questions. I never received the email after 10 minutes of checking, and then I got a large credit card notification; $350 for the damaged key and $75 for the roadside assistance. I didn't appreciate being charged without being talked to first. When I immediately called back to politely ask some clarifying questions, the person on the phone was very rude and raised his voice to me and my wife. Given that the original fob appeared to have prior water damage and the fact that it did start the car (after drying out, replacing the battery) it was disappointing to be charged $425 for something that may, or may not, have been our fault. And to then be yelled at for asking questions. At the end of the day, the whole ordeal cost us valuable vacation time, added stress, and drastically altered our plans. The car rental itself was affordable but the first car we ended up with was older and a little dingy.

We were in need of a one day car rental and were not able to use the standard big agencies because…read morethey didn't have cars since it's the high season. We ended up renting a Toyota Corolla which suited us just fine. In and out in 10 minutes and paid half of what the larger agencies were charging.

Needed a last minute one day van rental. Shopped around with the usual corporates and wow! Buku…read morebucks! Checked out One's rates and they were much more reasonable. This review is specifically for the Ala Moana location. Their office is located in the lobby of the Ala Moana Hotel. They seem to be an all Japanese staff. Very courteous, and very accommodating. Easy pick up and return. Their cars are on the lower level of Ala Moana Center. They will escort you to the car when you pick up. At drop off, park at the designated parking spots, take the keys to the office and they will check the car out while you wait in the office. Definitely using them again!

Awesome experience all the way through! Needed a three week car rental and saw all the great…read morereviews about this company and the owner Richard. I usually rent from hertz or national but wanted to support local. Anyway, I contacted three companies for quotes and Richard was first to reply right away and was also the least expensive. Friendly Aloha spirit and professional service. Walked there from Waikiki. The car was newer and clean inside and out. No fuss process to get the car and return it. No wierd upsells like at the national rental companies. Great communication. Also Richard called me after I dropped the car off because I left condo keys attached to the car keys. Oops. I can't say enough positive things. Thank you Richard. If you are looking for a great company to rent a car from, rent your car from here with full confidence!

Cheap Rent A Car is the place to go for your car rental!…read more Trust me when I said I did my research in looking for car rentals, with a complex spread sheet listing out pros and cons. In the end, Cheap Rent A Car was the clear winner! I was hesitant at first because some of the reviews had really bad economy cars, but I took a chance and set my expectations really low. I wasn't looking for anything fancy, just a car to get me around the island. Richard is the owner, and was quick with responses. To get a quote, simply fill out the questionnaire and Richard will get back to you quickly, same day or next business day. You can also call and he can give you a quote quickly. I am 24, turning 25 in May, so a lot of the other places were up-charging significantly for the young rider fee. Although I did not get the breakout of the underage fee, the inclusive price was still better than every other competitor. My questionnaire: 19 day economy rental, during peak season (mid-Dec to early Jan). Total: ~$600 (including young driver fee) Pros: -Best price on Oahu, after a lot of research -Lowest young driver fee -Quick responses -Ended up getting a 2012 2-door Kia Forte (had AC) -Right across the street from where I was staying (huge plus) -Relatively clean car inside Cons: -Car did have some issues -Quite a few visual bumps, scratches, and dents -Power steering needs to get checked since it was tough to move the wheel and stalled a bit -Noticed the right brake light went out a day before I was going to return (had I noticed earlier, I would have went in to get a new car) -AC vent could not adjust on the passenger side Overall experience was great. Quick pick up and drop off. Like others mentioned, you pay when you pick up. I will be a returning customer the next time I'm in Oahu!

We came here because the original place we wanted to rent a car had no more rentals for the day…read more This place is right next to Duke's Marketplace. The rental office is small but it is nice and has AC to sit inside. We were able to rent a mini van for $130 for the day since there were 6 of us. The staff was nice enough to walk us to the garage where the car was parked since we were holding a lot of bags. Bonus was the guy that showed us the car was Vietnamese so my family asked the recommendation for the best Vietnamese food in Waikiki. The return was easy too and surprising that accepted same day returns late at night around 10pm. The van was clean and well to date with Apple Car play. They had USB C ports for charging your phone in the back seats. It definitely was very useful to drive around the city.

This Enterprise location is in a great spot in Waikiki. I was staying at the Courtyard Marriott,…read moreand it was only about a five-minute walk from the hotel. Even though their office hours end at 3pm, you can still drop the car off at the garage after hours, which was really convenient. When I arrived, the line looked intimidating at first, but it moved surprisingly fast. There was only one person working the desk, and she handled everything so well as she stayed positive, friendly, and efficient throughout the entire process. I also appreciated that they provided clear instructions on how to drop off the car. Finding the garage was a bit tricky since there's no Enterprise sign and only signage for the Hyatt, but the directions they gave made it manageable. Overall, the customer service was excellent and the prices were hard to beat. I'd definitely rent from this location again.

Traveling in a busy city and trying to get a rental car is stressful enough. Thankfully, Enterprise…read moremade it easy and relatively stress-free. Located near the Hilton Hawaiian Village, this Enterprise is a convenient option for tourists staying in Waikiki. You can book online and cancel anytime without even having to provide credit card info initially. And you can optionally check in the day before to expedite your pickup. The rental office is small and a little hard to find, and Google Maps shows the wrong location. The easiest way to find it is to look for "ABC Stores #36", as the rental office is right next to it. Don't confuse it with the other ABC Stores location which is also at the Village. The staff was very friendly and helpful and didn't try to upsell us on features. I liked that spouses can be added as an authorized driver for free (requires presenting your license). We booked an economy car and were given a Mitsubishi Mirage, a decent compact car. The cars are located in the adjacent parking garage, and leaving and later returning the car was a snap. We dropped off the car the following night and put the keys in the drop box, and Enterprise promptly emailed a finalized receipt the next morning. The total for our 2-day rental was $308 after taxes and fees, not unreasonable for Waikiki. While this probably wasn't the cheapest rental place in town, it was a convenient and all-around reliable option, which for us was a win!

We rented right from the Hilton Village and kept the car all day to drive around the island. Best…read morething to do is be in line right at 8 am and just go drive for the day. Come back at night and no paying for parking. The gas station they recommend is perfect, close and easy from the hotel. I drove a Prius and with driving around all day I only had to put $2 into the tank. So glad I took the advice from their service representative. I would use them again.

My car was totaled by being hit while it was parked. Enterprise quickly worked with my insurance to…read moreprovide me a vehicle so I would be able to commute to work. I wish I had gotten every ones names, because they were so so great providing aloha in their service. Russel assisted me a few times, and was professional, patient, warm & friendly, and took time to consider if all needs were met. There is a great team at this location. Mahalo nui for being the relief in a stressful situation.

I think I found my new Rental Car joint, whenever I need to take out a rental car when my company…read morevehicle is in the shop for repairs....... My low mileage piece of crap Dodge Grand Caravan crapped out on me again, as motor oil started to leak out of the rear main seal. For work, I'm basically on the road the whole day, so anytime my company vehicle goes into the shop, automatically we are instructed to take out a rental. Normally, I've been going to the ilikai hotel to take out a rental, but I've had numerous issues with the service that I got from that rental car company, so luckily for me, I found Enterprise Rent-A-Car just a block away from the Ala Moana Shopping Center. Not only is this rental car much closer to the Cutter Dodge dealership, but the service was OUTSTANDING!!!! Upon walking into the rental car agency, the friendly clerk greeted me & processed my rental within 5 minutes. I was totally stunned at how efficient she did this, and upon having me sign a few electronic papers, she then told me to go into an elevator & head up to the "L' floor of the garage. Upon heading up to the "L" floor (or top floor of the garage), another clerk had my vehicle ready, and upon doing a quick look around the vehicle, I just jumped in, and took off. Easy peasy my friends!!! When I returned the rental today, I didn't even need to go into the Enterprise office, as the clerk who processed my eental vehicle return in the garage, did all of the closing of the tab. To top it off, the staff even gave me a ride back to the Cutter Dodge dealership! There's something to be said of great service.........that's how you keep loyal customers! The other rental car business at the ilikai hotel could learn a thing or two about what great service is!

We stayed in Oahu for 5 days, 2 out of the 5 days we wanted a car to be able to hike and explore…read morethe North Shore. We were searching for rental places but a lot of places were about 80 a day plus extra fees for drivers under 25. I found Rain through Apple Maps as he was near by, he didn't have many reviews but the ones he did have were all 5 stars so we took a chance. This was the highlight of our trip, Rain provided customer service that was above what we could have expected. Rain charged $60 per day.He dropped the car off at our hotel, as soon as we were available. The car was a Toyata RAV4, which was an eco friendly car, this saved us so much money on gas. The car was very clean, as it still had that new car smell, windows were tinted which made me feel safe leaving my bags in the car if needed. You're able to connect to CarPlay very easily to listen to your music or have your navigation right in front of you. Return process was very easy. He does require you fill up the tank before you return the car, which is typical, refilling the tank only cost us $17 after driving all around the north shore. He offers two different options on returning the car, he can come pick up. Or you drop off and he offers a ride back to hotel. We were passing by the area to drop the car off so we went with the drop off option. If you want to support local business this is the place you need to look at! Rain was very nice and accommodating!

I've used several different car rental companies and airport/hotel transfer services on Oahu over…read morethe years. At first, I was a little apprehensive about using Rain's services because the process seemed almost too easy. But after using him for both a rental car and airport/hotel transfers, I couldn't have been more impressed. Rain made everything simple, efficient, and stress-free from start to finish. Communication was quick and responsive via text, and one of my priorities ---- the entire process saved me a lot of time. I highly recommend Rain for anyone looking for chauffeur services, car rentals, or reliable airport and hotel transfers on Oahu. I'll definitely be using his services again.