The experience I had here was amazing! Carlos was great to talk to and fair! If anyone is planning…read moreon selling their car skip the dealership and sell it here!

Had an absolutely great time doing business with Carlos! Very professional, kind, and tells it to…read moreyou straight. He also let me know what next steps I need to do in order to complete the transfer. I recommend Carmark Hawaii to anyone wanting to sell their used car! Bonus: He even got me an uber home, which I was not expecting but it was a true testament to how he does business. Thank you Carlos for a wonderful experience!

I wanted to share our wonderful experience with AutoZilla at the Kalakaua Avenue location…read more From the moment my mom and I walked in, Jay greeted us with a warm welcome and thanked us for trusting him with such an important decision. My mom has dementia, although Jay wasn't aware of that. Even so, he took the time to explain everything thoroughly, patiently walking us through every step of the process and making sure we understood everything. What could have been a stressful experience turned out to be smooth, comfortable, and completely pressure-free. Jay gave us a fair and honest offer, and we truly appreciated his professionalism, kindness, and genuine care throughout the entire process. I would highly recommend Jay and his team to anyone looking to sell their vehicle. The office was also very clean and welcoming, and they even offered us hot or cold beverages while we waited. Thank you, Jay, for making this such a positive experience!

I would highly recommend autozilla if you plan on selling or trading in your car. I double checked…read moreto make sure they were licensed and their license is current and in good standing. The whole staff seemed friendly and the office space was clean. I was looking around to trade in my car and possibly get a small SUV. Devon was friendly, efficient, and professional. I researched Kelly Blue Book before going to Autozilla to see what I could get for my car. Mo was also helpful in giving me more for my car so I could make my monthly payments smaller. In two days I drove off with my new small SUV ready for the new year mahalo Devon and Mo!

Awesome customer service! Used Kelly Blue book website to sell me car and I didn't see Servco at…read morefirst and had other dealers contact me. Once I saw Servco and pushed for them to contact me it was really fast. I went down once Jeff Masui contacted me. He sat me down asked me questions and checked out my car, it was so easy and fast. I really appreciated not being pushed to buy another car like right there on the spot. I told all my co-workers how great my experience was and now my boss will be reaching out to Servo to sell his daughter's car.

My request was answer quickly and gave me a higher quote than any other ones I tried to sell my…read morevan. They are very friendly, polite and professional and fast with the transaction. I recommend people to go to them.

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

Super nice customer experience. Mr John is a great guy who is trustworthy. I will go again for my…read moresecond car. Don't waste your time to sell your car. Go to Max Motors!

So grateful for Kelly at Automax! She helped find the right car for our family before we even…read morearrived to the island. She was kind, honest and true to her word through the whole process. Recommend 100%

After shopping around at a few different dealerships, our family came across Automax and had an…read moreexcellent, no-hassle, no-pressure experience. We found a van that fit the exact requirements we were looking for and were able to test drive it with Junior. Junior was very knowledgeable about the vehicle and answered all our questions about the vehicle features and any concerns we had. We then worked with Kelly on the vehicle purchase. Kelly discussed the payment options for the vehicle and was able to quickly set us up with a lender. She worked through all the paperwork to get us going and able to answer all questions regarding loans and payments. 100% recommended dealer to check out, with a good inventory of different types of vehicles, including specialty vehicles from Japan!

Yes. If you need a reliable second hand dealer who is willing to help you no matter the situation…read moreyou are in. These guys are your friends! Thank you Ken, Lori or Laurie, Jay and Derek! So far I've shared my concerns and they have taken action. Best experience I've got with a dealership! I was out the door within 45 mins with my brand Used Ride!! I came in with gratitude and trust, rolled out with a LEXUS.

Over my 30 years of being alive and purchasing cars I have never had a smooth and positive…read moreexperience until I arrived in hawaii and went to auto galaxy. Ken is a great salesman he is professional, knowledgeable and helpful. He was not one of those slimebag pushy car salesman. Purchased an STI from that dealership and had a good experience. To bad California and Texas don't have quality salesman like Ken!!!!!!.

Buying a car is usually such a long, tedious process, but Shane Yuen over at Servco Toyota Honolulu…read moremade the whole experience fly by! Right from the start, Shane was so warm and welcoming. His no nonsense straight-forward approach is really what sold us, we could tell that he wanted us to get what was best for us. Shane explained all of our options for add ons without pressure and was super informative. Although we planned on just getting the bare minimum we actually left with some add ons. Even while juggling multiple customers, he never made us feel rushed or wonder where he was. He made sure every single detail was taken care of. It was obvious that Shane has a passion for Toyotas and is extremely knowledgeable. We also loved working with Jaidie our financial rep, although we weren't with her for as long, she was super efficient and helped answer our many questions about add ons. We are so grateful for this experience and will definitely purchase from Honolulu Toyota again.

The service provided for my car was excellent, and the entire process was handled professionally…read moreand efficiently from start to finish. I truly appreciated how organized and timely everything was, making the experience smooth and stress-free. The staff was courteous, knowledgeable, and kept me informed throughout the service, which gave me confidence that my vehicle was in good hands. One of the highlights of the visit was the comfortable waiting lounge. It was clean, relaxing, and thoughtfully set up for customers while they waited. I especially enjoyed being able to partake in a hot beverage, read the newspaper, and watch TV in a calm and welcoming environment. Small touches like these really make a difference and show that the business values customer comfort and satisfaction. Overall, this was a very positive experience, and I would gladly return for future service and recommend them to others looking for reliable and professional automotive care.

This review is for if you're selling your car. Hands down,…read morebest place to go for selling your vehicle. I went around the island everywhere and this was the most fair and negotiable place I've found. The dealership is gonna give you way less than you would want, I promise you that. If you've got a really great vehicle with ceramic coating and other things under warranty, you could walk away with a check either same day or the next day. The paperwork is smooth and takes less than 10 minutes (must be crazy right)? I was just as shocked, I promise. For assessing your vehicle, they get in, drive it around the block, go inside and get you a number based on the CarFax. It's that fast. If you're looking to buy here - HONESTLY some of the reviews look rough but keep in mind you're buying a used car and used cars come with some baggage. Do your research and ask for car maintenance records. My experience is based on selling my car only. So hopefully this helps you! They have a parking lot in the back and it is almost always tight, so just give them a call and a Sales Rep will come right out. Good luck!

I was recently shopping for a new vehicle. Usually, I prefer big dealerships because of their…read more"no-haggle" pricing--unless you know the owner of a smaller lot. I've seen too many people get taken advantage of, so I did my homework on the specific car I wanted. I saw an ad for Aloha Auto Depot (808-599-9360). Since I didn't have a vehicle at the time, I did a lot of research online and checked Kelly Blue Book. Their price was very competitive compared to other small dealers and even larger ones like Tony Nissan. I wanted to work out the numbers first, and I decided that if we could agree on a price, I'd go in for a test drive and ask more questions. I found the car I liked at Aloha Auto Depot on a Sunday. Usually, business hours are shorter on Sundays, and they were closing at 4:30 PM. By the time I found a ride and arrived, it was already 4:00 PM, but I was greeted with a big smile by the salesman. He was very friendly; usually, when you show up that late, dealers ask you to come back tomorrow. However, since I had done most of the work beforehand, everything went smoothly. The showroom is beautiful! The location is the old Volkswagen dealership, but they've renovated it and it looks very nice. They even offer free coffee, water, and chocolates for customers. I had been communicating with one of the managers, Eddy, but when I arrived, Chris helped me. He is very easy to talk to and was willing to help me even though he ended up staying an hour and a half past closing time. I was very pleased with his service. I have worked in customer service for over 24 years, so my expectations are very high, but Chris nailed it. If you want a salesman who isn't pushy and is truly willing to help, look for Chris. They initially asked if I could pick up the car the next day so they could detail it, but I really needed the car that day. They asked me to come back later, but then the detailer got sick. I couldn't come back the next day, and that's when Steve stepped in. While he was helping me set up the car's app and my profile, he overheard the conversation. He put a crew together and detailed the car right then so I wouldn't have to make an extra trip. That is truly going above and beyond. If you want this kind of service, come see them. Steve helped me out so much. Thank you, and blessings! To the owner of Aloha Auto Depot you are very lucky to have this kind of staff. They need to update their address..

This review is regarding the experience I had with Neue Auto last week, when I brought in my car to…read moreget the key warning light checked out. The key warning light had come on in my dashboard a little over a week ago and has stayed on ever since. After doing some initial research on the internet about what it could be, I began to get concerned that it could potentially be a safety issue later on. All the worrying prompted me to send an inquiry out via Yelp, and Neue Auto was the first to respond, saying they're able to take a look at it. They were up front with their diagnostic fee and had an appointment time available the following morning. I brought the car in the next day, and Alvin (their service advisor) checked me in. I explained what was going, and he said they would run the diagnostics and see if they can figure out what the root cause might be. They offered a courtesy one-way Uber ride to get to where I needed to go, so I didn't have to wait at the shop, which was very much appreciated. After the shop ran all the tests, the results came back inconclusive (i.e., test findings indicated no error codes that could be causing the key warning light to turn on). Alvin took the care and time to explain everything they did, in great detail. Alvin was very transparent and provided his professional inputs regarding the situation. He recommended to just keep monitoring the situation, since no error codes were showing, which were related to the key warning light. He said, at this time it's too early to say what exactly is going on, as other symptoms would need to present themselves in order to figure out a precise fix -- and this is regardless of whether it is getting serviced at Neue Auto or some place else. Given that they couldn't find anything wrong, they waived my diagnostic fee, for which I'm extremely grateful. Even though the diagnostic findings didn't reveal anything, I am appreciative for the time and efforts that Neue Auto put in to investigate the issue. At least I have a little more peace of mind now, knowing the vehicle is still safe to operate (even with the key warning light on) and that it won't suddenly die out on me while I am driving it. Thankful for the reassurances that Alvin gave me regarding my concerns. Mahalo again to the team at Neue Auto for their help and in-depth assessment! Pros: complimentary one-way Uber ride, honest and informative feedback Cons: only open Mon-Fri, and the shop location is tricky (i.e., tucked in at the end of a narrow alleyway, so coming and going might be challenging, especially when it's busy and full of cars, as the tight thoroughfare is shared with a couple of other auto shops)

Neue Auto is a rip off and I'm still so pissed off about this that I finally decided to post it…read more This incident actually occurred in 2023 when I had a Kia Forte, which I no longer have because the repairs that they charged me over $800 for were not effective. On top of that, they would not let me take my car home that Friday (because I worked weekends) or they were gonna charge me an additional $150 to RE-assess my vehicle AGAIN that Monday. So in addition to the $847.80 that they charged me I had to rent a car which costed me an additional hundred something dollars. My car kept dying as I was driving, and I had previously had a AAA read out that said that my alternator was fine. Neue Auto insisted that it was the alternator and the serpentine belt that needed to be replaced and guaranteed their work. I authorized them to do the work because they insisted they were the professionals, but this did not fix the problem. I attempted to remedy this with the manager and instead of doing things in writing so I could have documentation he insisted on calling and trying to smooth talk his way out of the promises that his business made. Needless to say I had to replace the vehicle. The reason that I am saying that they're a rip off, is not only because the vehicle was still presenting the same problems, but also because this is what they sent me as "proof" that my alternator was not working. Please keep in mind they never actually gave me this receipt for the readout, and it's stapled to a bunch of other receipts that I have no idea what they are. To sum it up, avoid Neue A uto or risk unethical business practices that don't actually fix your vehicle but still take your money. I would've given them zero stars, but that's not possible. *** EDITED TO RESPOND ** Fast forward to now - Like I said, I'm still so pissed off that YOU - Nick, owner/manager promised that the alternator and serpentine belt would fix my vehicle and it didn't. And instead of fixing the problem, you talked around in circles acting like your business doesn't have any obligation to actually stand behind its work. And I am certainly NOT contacting you again because you're a creep who thinks that you can get away with unethical shady business practices because you are the "professional." I stand by my statements and recommended people stay far away from your business. Not because you rip EVERYONE off - but because you rip off at least some of us. And that's enough for me to let others know they could be next.