I recently made a positive review just on the car buying process but this 1 star is the lack of…read morehelp after I got the car. I'm not going to get into but I got no help getting my registration. I called about the situation but not was resolved. I don't Regret my car I just regret going to star auto. Used car dealership lives up to the bad reputation once again.

Amazing service by Jack and everyone there. No handholding or hovering just straight to the point…read more Got a great car -super thankful to have found them. Parking is limited, a diamond in the rough type of car lot

I'm ready this review to warn other customers of TCA's business policies and what happened to me as…read morea customer. I purchased a vehicle used as is based on the condition of the vehicle. I did test drive the vehicle but for 15 minutes. No lights are warning signs came on. They sold me the vehicle knowing there was an engine issue and that I was shipping the vehicle an extra cost of $700 to a neighboring island. Also, because it took time for the purchase of the vehicle and organizing the shipment I incurred rental vehicle costs. A representative from TCA Auto drove the vehicle from their dealership to Young Brothers in Honolulu The distance between the two would have made the engine act up and the radiator go dry. Upon arrival the temperature warning light was already on in the vehicle and I could smell smoke. We drove immediately to the gas station and check the water and gas and filled it. I was still concerned since the temperature light was on. My daughter drove the vehicle 16 minutes and 10 mi to our home. I was concerned about her driving the vehicle I had a neighbor come over and just check everything out including tire pressure. The next day she drove the vehicle back from the house to my office which is about the same distance 10 miles and 16 minutes depending on traffic. By the time she got to our office the engine was acting up and shut off. We had another person come to check out the vehicle to find out what was going on so we could let the dealership know the problems we were having with the vehicle. We reached out to the dealership to inform them of the difficulties we were having with the vehicle. They never offered to return the vehicle and refund our money. We felt like we were in a bind because I couldn't purchase another vehicle I have multiple car loans two daughters with two loans that I have cosigned on. I made an agreement with TCA Auto so they could take the vehicle back and absolve the loan. They made me pay the return fee of the vehicle and refunded me $500 of the $3,000 I put down on the vehicle. I made this agreement so we could move forward I couldn't afford to continue paying for rental car costs and a loan at the same time. I felt like the dealership was going to drag it out and not pay me the money that was due to me based on the situation. After they've received the car and the loan was absolved I did reach out to BBB to let them know the situation. I'm warning others about this car company Do not purchase a car from them. Obviously, they have no care or concern what type of vehicle they're selling you no business ethics and customer service is horrible. All they cared about was their bottom line. I spent almost $1,000 a month in rental costs waiting for the vehicle to arrive and then once it did rental cost because it didn't work the entire time I had it in my possession. They only gave me two options They actually offered two options to take off $1,000 off the sale price if I kept it. Or I could return the car pay the return fee for shipping get $500 back and the loan absolved. Of course, that's the option I took due to facing the fact our family was facing hardship through not only paying the loan on a vehicle but also paying $1,000 a month in rental car fees. Returning it within the 30 days also saved me a lot of money in the return shipment with young brothers. It was apparent TCA Auto was not going to refund any of my money and only drag this out creating more of a hardship on my family. Do not use this company. If you're looking to purchase a used vehicle purchase it from a car dealership that has used and new cars on it. I did learn something from the experience and that those dealerships have to hold a higher standard of customer service and they would have immediately return the vehicle not charged me and paid the shipping fees.

Jave Rosales, Sales Manager provided us with excellent customer service. He was patient and took…read morethe time to listen and share his knowledge and experience about the 2014 Mercedes Benz ML 350. . Working with 1 person from start to end has made this experience very comfortable. Jave was able to ease our concerns by going above and beyond the call of duty to ensure we were comfortable with our purchase. The company provided us with a copy of the CAR FACTS to validate that the vehicle was not damaged or had a salvage title. This is important because Some times owners selling their vehicles on other Social Media may not provide. The greatest part is he does not pretend to know everything about the vehicle but he helped us figure it out. Something that you may not find in a big box dealership. We highly recommend purchasing your next used car from TCA Auto because the inventory is hand selected to ensure the best for potential buyers. TCA auto does offer the opportunity to finance your new/ used vehicle with options to meet your financial needs. FYI, we financed through HOCU. To benefit from the low interest rate, each person on the registration must open an account with a membership for a nominal fee. We were a bit surprised but that's what happens when you are looking at the deal. Salamat Jave and his team at TCA Auto

Henry was so accommodating and great agent likewise Jacob. The car is amazing. Runs smooth…read more Overall- good and reliable car.

Efficient, reliable, and fast work for my annual vehicle servicing today. Craig, my service rep,…read morewas very kind in reviewing all the recommended car checks, anticipated costs, and expected future services my 10 yr old vehicle may need. After an hour half - all pau (: . Finally remembered to bring cash for payment too. Thank you Servco Toyota!

My terrible experience began with a simple request. To make a deposit to hold a vehicle I was…read moreinterested in while it was undergoing repairs in the dealership. I provided my information and paid with my debit card. After processing my card, I was told I would receive an email with a transaction receipt and a copy of the sales contract for review and approval, and that once the repairs were finished, I would be contacted to return to the dealership and complete the sale. However, on my way home, I received messages saying "Congrats on your new car loan." Confused, I checked my email and saw that the application had been signed electronically without my knowledge, leaving me with a loan on a vehicle I never even sat in. I went back the very next day and expressed my disgust that this contract was e-signed without my consent. Finally, two hours later, he said he would cancel the loan and that we could start a new contract once the vehicle was serviced and the safety check was completed. Ten days later, and eight phone calls to the finance company asking for the loan to be canceled for fraud, I received a text message from the dealership stating that the loan had been canceled, and "I will fix the paperwork for you. Please take your car today, it is ready." Soon after, I received another text saying, "Congrats on your new car loan." Shaking my head in disbelief, I checked my email, and sure enough, there was another sales contract e-signed by the dealership without my consent. In the end, Im stuck with a loan on a vehicle that I was never given the chance to inspect or test-drive.

They sold me a truck either a oil leak and said they was going to fix it in house. The next the…read morecheck engine light came on and low oil pressure warning came on. Went back they scanned the code and said they will order the parts and fix it. One month later no parts and zero fallow up with the situation. They scammed me saying 90 day in house warranty and will fix everything but don't do anything. They just stalling time so the in house warranty runs out. DONT BUY ANYTHING FROM THIS PLACE THE MOST DISHONEST PEOPLE..... I just reported them to the BBB I have recorded phone calls and tex messages from han the salesman hope they get what they deserve.....

Servco Waipahu Toyota/Chevrolet has everything from small, medium, large cars and trucks:…read moreCorolla's, Hybrids, Prius, Bolts, Camaros Silverados, Suburbans...Two salespeople came out to greet me while is was checking out the cars. They also have used cars.

Thank you Justin Ludwig - you made the process easy for my son's 1st purchase of his own Truck…read more Amazing service and hospitality, if you need a Awesome salesman ask for Justin . Mahalo for help

I went back and got copies of what transpired 12/15/2025. I mailed hard copies to the Farrington…read moreHwy. address. It showed how the attendant was not interested in helping me fix the AC. And still have not heard anything back. I might be interested in buying a new used car from them if they gave me a fair trade in on my Chevy, I have cash.

I decided to message on Facebook marketplace place, weeks in advanced talking to Skylar to see if…read moreit was a dealership I wanted to spend any time at other than Servco. I had options to go to Servco due to my work, but I decided to go to Autoland because they gave me a bit of a better deal. I knew going into the purchase, it is a USED VEHICLE, with a 3rd party warranty, so don't go into a used car lot expecting a brand new 2025 vehicle. Skylar was able to find a vehicle I could agree on with an affordable price. The cons is the vehicle does need a bit of work to be perfect , but again it's a used cheap vehicle.

I brought my vehicle to Autoland on July 9th for a screen repair on a car I purchased from them,…read morewhen it was returned on July 11th there was visible damage to the dashboard and trim that was not there before. I showed the owner clear before-and-after photos with timestamps, and he denied responsibility and claimed the photos were too blurry -- which is simply not true. I'm extremely disappointed in the lack of accountability and customer service. I wanted to resolve this privately, but I was left with no choice but to warn others.

We searched the island for MONTHS for a decent rig. I…read morestrongly suggest that you shop Servco used cars - they have great cars, a huge selection, can finance you and the staff and surroundings are perfect and comfortable- no high pressure. I thank Servco for my wonderful Sequoia- I love it!! No one else had a low mileage, leather interior and affordable Toyota ( or Lexus)

Best Car salesman Brett helped me out finding the vehicle I needed. He answered every question and…read morewas a pleasure working with. I recommend him to everyone. Love my 2018 Cavalry Blue TRD PRO!