Everyone was helpful in getting my problem solved. Very knowledgeable and polite and patient and it…read morewasn't hard to make a appointment

Monthly I pay a shared loan and pay towards the principal, so the staff is pretty friendly, ask if…read moreanything more I need and handle what I need done pretty well. Would recommend them solely on their customer service, what they offer on the financial part and the fact they approved the loan! Our roof is fixed!

Great, friendly quick service. Opened up savings accounts for my children…read more Kaiana was more than helpful

Here to get out some money to pay the bills. Today wasn't that crowded. We usually go to this…read morelocation because they have a drive thru teller and ATM. You can either go inside to do your banking needs or use the drive thru tellers and one of lanes they have a drive up ATM. It is very convenient because their is two lanes to use the drive thru tellers. Their is a lot of parking at this location.

Sorry I didn't get the young girl's name but she was very helpful and knowledgeable with my…read moresituation. I tried emailing a V.P from Liliha but had no response so I went to the Pearl city branch instead.

These guys need to step it up and get with the program. It is already 2016 going on 2017 and this…read morebank does not have online banking and all transactions are done manually. You have to go in physically for everything!!! Some people don't have the time to go in. Can't wait to pay off mortgage! These guys are killing me.

A long overdue review, but incredibly heartfelt and full of gratitude…read more When the market and rates were getting really tricky in 2023, Shannon and her awesome team helped us through a very tough time and difficult refinancing of our home so that we could buy out the other heir to the property. Not only did she help us save our home, she also helped us to consolidate our debts and make everything manageable. They never gave up on us and fought to make it all work out. We'll be forever grateful. Thank you Shannon! Thanks so much for you and your fabulous team!

if there were 1,000 stars that's what I would rate ALS. The expertise, promptness, knowledge,…read moreconstant communication, attentiveness and so much ALOHA the list could go on and on. If you're looking for a lender that understands your needs, ALS is the place. Reach out to them FIRST. Triple Shaka to ALS. We are so grateful for YOU.

I am giving a 1 Star Review to Bobby Gibbs at Edward Jones based on how my account was handled. I…read morewas recommended by a friend to try Edward Jones in Kapolei. His Rep was Kevin but I wanted to give Bobby a chance to earn my business. I had funds at Fidelity and Charles Swab and was looking to move my Fidelity account with someone closer to home. I made an appointment with Bobby Gibbs and we talked about what I was looking for. I wanted to mirror what I had at Fidelity and have my new accounts at Edward Jones be the same and then make changes later. On our second meeting, he had a selection of funds for my Traditional IRA he wanted me to invest in. I went with his recommendations. As soon as my funds went into these funds/stocks everything began to drop rapidly. I was disappointed because he is the expert. The drop continued for months. I wanted to open a Sep IRA account, instead he opened a Roth IRA. I wanted to switch to a CD and told him I would take a loss. He said he would watch it daily but never called me to let me know when the stock would go up. There were times when I could have lost much less if he would have called me or acted on it. The opportunity came and went. I finally had to go back into the office and insist he moves everything into a CD. I had lost trust in him. Some of the information he gave me was inaccurate. I visited his office several times relay my discontent but he never caught on that i wanted to sell. He does not act or respond quickly on my interests. In the end, I could no longer reward him with caring for my account. My mistake was I trusted Bobby. I should have transferred my Fidelity account to my Charles Swab account and never bothered with Edward Jones. Don't make the same mistakes I have made. If Bobby is handling your account make sure it's what you want and not something he recommends because, in today's economy, his strategy is a Big Mistake. He even closed my account while my fund was not completely transferred. I received emails with notifications of new documents, but I was not able to access them because he locked me out. "Update" I received a letter from Edward Jones Corp with their finding, which was as expected. They said they went by his notes. The truth is Bobby and I had talked for over 72 hours in regard to my account. Edward Jones never reached out to me. They performed a mild review of my account and are wrong in their findings that Bobby Gibbs did not misrepresent my needs as an Edward Jones Client. My advise, you would be more successful using Chat GBT. Don't make the same mistake I made, trusting Bobby Gibbs. If you do, you will be disappointed. The good news, no thanks to Bobby, I was able to recover my losses with the help of a friend and Chat GBT.* Save your money and go to Charles Swab

Aloha! I wanted to share some Aloha with anyone who is in…read moreneed of this type of service, Estate Planning...which is realistically everyone at some point in time. Stephen and Sage are the ultimate Father and Son team and in my personal experience with them, I feel that they are the best at what they do. For a situation that can be highly emotional and sensitive in nature, the kindness, patience and humor that Stephen and Sage radiate is calming as well as comforting. It feels as though you are a family member and can be reassured that all of your best interests are the main priority. I cannot recommend them enough and I will be eternally grateful. (that's a little joke) I feel as though my children will not be thrown into confusion. Their path will be clear and effortless This gives me great comfort and a real feeling of peace and happiness. Thank you Stephen and Sage for making this process so effortless. I can relax now and live my Best Life! Big Mahalo, Ginger Leong

We knew that we needed to protect our property but also our personal interests. Steve and team not…read moreonly did that but is also proactive and very responsive to all the changes over the years we've been with them. If you're looking for security and peace of mind give them a call, it'll be the best thing you'll do for yourself and your family.

Wow, I can't believe we closed on my new Condominium in 24 days. I contacted Duncan, Ian and my…read morerealtor Chase some time last year when I wasn't on island yet about possibly buying a home in Hawaii. This was my first home since I've been active duty Military. From what I understand, the VA usually takes a while to process home loans. However, these guys did such an amazing job answering all my newbie questions and explaining what to do and expect next in detail. Communicating important information between 4 people who've never met each other except through Phone text/ voice and emails was flawless. I highly recommend this amazing team to anyone looking to purchase a home here in beautiful Hawaii. Very understanding and easy to work with. Thank you Chase, Duncan and Ian for all your hard work. I really appreciate it.

What can I say, Ian is life saver. I was down but he lift me up. Before him, major bank in Hawaii…read moredenied my request for Refinance but as a last resort, from Yelp to found him in the great rating. So, I called him and telling him about my experience with the refinance with the major bank that did not go through. Ian was very good listener and he guide me through the refinance process which approved in less than a month. If you thinking of refinance, please talk to him first. Thank you Ian for your professionalism.

The person who answered was very kind and helped me contact someone who could help me with what I…read moreneeded. THANK YOU!

I Received a return call from Head dispatcher Bray regarding my vehicle I was very impressed and…read moreamazed at how great her customer service was with me over the phone. I made a few calls to other places the day before and I really didn't want anything to do with the others (after speaking with Bray). I was beginning to lose hope but Head dispatcher Bray made my day and scheduled time next day for my vehicle. Thank you Bray for being an awesome Head dispatcher and for being so kind and helpful. You made my day especially because I was having a hard week/month. Thanks again Bray!