First off, ask for Henry! He not only made the process quick and easy for us, but made us feel comfortable during a time that can feel stressful - because let's face it, buying a brand new vehicle can be daunting. Second off, I almost didn't want to buy from Servco because of past experiences at the Mapunapuna location. VISIT LEEWARD! Not only do all the vehicles look top tier and well taken care of, the customer service you get here is night and day! Servco Mapunapuna's sales team always acted as if they were doing ME a favor by selling me a car. Not Henry. He made sure we felt like family the whole process. All in all, we love our brand new truck. We love the service. We loved the overall experience. Definitely choose Servco Leeward and again, ask for Henry! read more

Servco Chevrolet Leeward - Chevy Colorado - Car Dealers Near Me - Waipahu, Hawaii

Henry from Servco took great care of me when I bought my ZR2. Great knowledge, never pushy and all the Aloha! read more

Servco Chevrolet Leeward - My Chevy Colorado ZR2. Thanks Henry! - Car Dealers Near Me - Waipahu, Hawaii

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On May 5, 2026, I instructed my staff to select a company vehicle suitable for work purposes. Our company acquired two Tacoma trucks from Servo, located in Mapunana, with the other in Leward. She was assisted by Mr. Mike Gomez, who exhibited discourteous behavior and lacked professionalism. She contacted me by phone to inform me of her experience, and I advised her to visit another dealership. She expressed her interest in the vehicle and indicated her intention to pay in cash. However, her negative experience has led her to consider alternative dealerships. This morning, upon noticing the new vehicle while having my Tacoma serviced at the same location, I asked her to inspect it. She has stated she will not return to that dealership, which has caused me to reconsider the possibility of purchasing company vehicles from that location. read more

I went back and got copies of what transpired 12/15/2025. I mailed hard copies to the Farrington Hwy. address. It showed how the attendant was not interested in helping me fix the AC. And still have not heard anything back. I might be interested in buying a new used car from them if they gave me a fair trade in on my Chevy, I have cash. read more

So when i first bought my vehicle they set a appointment for me at 6 months or if the oil change light comes on. Well i had the oil light come on back in jan or feb in which i got serviced. Now common sense would be to update the system. Nope. Now with my oil change the first one. It was down right ridiculous and even more so after speaking to the rep, which i had to stop her from talking because she just made them look even worse. According to her the service managers tell them who can schedule, which would not be an issue except for emergency situations like a warranty with tires (punctures). Now a nail in a tire is an emergency situation, they will not allow you to come in right away so they would rather have you drive around for a month, then send you back out with a nail in the tire if there is no tire currently available. They wont tell you its a safety issue and blame you if for driving off in the car. Now here is were it gets interesting. The head of servco waipahu Charlie Wong will call you and try to ease your feelings saying that they do have emergency spots everyday for situations like this. However according to the rep says the service managers does not allow that. Which means managers under him can ignore their superior. This makes me realizes how poor chevrolet servco is. 1 their head CEO or tope guy their Charlie Wong. Has no idea what is happening under him or does in which you have the head or CEO of waipahu servco fall under the stereo type sleazy car salesman. 2. Service managers dont care about your safety have you wait a month on a bad tire. 3. The rep that suppose to take care of customers for the appointments lead person to call. Well they can take notes or put notes or relay them. 4. The call center cant make common sense situations like bring customers in for the supposed spots the ceo says there is. read more

I would not recommend using these guys for service. I went in for my usual oil change on my Silverado, and they jacked the price from $215 (my last visit) to $400. Who in their right mind thinks a near-doubling in price is acceptable? I called Cutter to check if this was some new Chevy dealership standard--nope, they're still around the $200 mark. I've been a loyal customer for years, but this is ridiculous. I'm taking my business elsewhere. read more

Update 8/13/24 So they did finally get the part in, and fixed my car. They covered all labor costs and I did not need to pay for anything additional. I really appreciated Ron helping get this done - great job, Ron! However.... As I was driving the vehicle to work two days later after being "fixed," I noticed that the USB port on my car stereo and the turn signals were not properly functioning. I brought it back to the dealership this past weekend for them to diagnose and repair. These two problems identified were not prior issues with my car and had never been an issue before they had my car. The turn signal stick itself was identified as an internal part, and the USB port was apparently fried somehow. They told me that the USB was not connected to anything they did under my dashboard in the steering wheel area although I DO NOT tend to believe that because the wiring underneath there is all very interconnected. Then they told me that they had nothing to do with my turn signal damage, except they were digging around underneath my steering wheel, and it's foreseeable AND reasonable that somebody hit it with their shoulder, accidentally, or their arm, or their leg... As they were digging around underneath my dashboard in the steering wheel area. They had to order a part to fix the turn signal, as there was an internal broken piece, so now I have to take my car BACK whenever the part comes in. The technician Matt tried to tell me that I should pay for that part and I politely told him over my very dead body would I be paying for something that was not damaged when I initially left the vehicle in their care. Hopefully Ron got that message from Matt... As for the USB damage, they are not taking responsibility for that so I guess I will not have a working USB port in my radio, which means I cannot listen to my music on my phone as I commute from Waianae to Honolulu. This is extremely disappointing and annoying. Also, not OK. What's more annoying is that I leave the car in their care and it comes back with additional broken things... whoever bumped my turn signal and didn't say anything about it before giving me back the car needs to have a come to Jesus moment. I've had enough problems with this dealership, fixing my car and I don't need that on top of everything else. I also have to get it inspected next month and I'm not sure I can with a malfunctioning signal... I will update again when the part comes in and they deal with the problem - next time. read more

This review is for their service department. I bought a 2018 Colorado from facebook marketplace and I've been doing all the DIY maintenance myself. Been experiencing some minor issues. Had to change the thermostat. After that, truck ran ok, but I figured take to the dealership for the "professional touch". Met with Michael as my service advisor. He was great, professional, friendly and patient. He walked me there whole process and even after I turned my truck in, he was texting me frequently with updates. Dropped it off on a Friday and Saturday morning, truck was ready to pick up. Now my Colorado seems to be running even better. Thank you Michael and thank you to the maintenance crew. Will be coming back again. read more

Avoid having your car serviced here like you would a zombie with the plague that has COVID. Hands down the worst customer service experience across all industries in my life. The upsell is crzy and the service managers must be on commission because all they are interested in is draining your account dry. read more

Today I was helped by Jeff Venzon. I brought my car in for a very old airbag recall. I told him I would need my car earlier if possible because I had to pick up my husband in town. He was very nice and communicated updates for the car, which was done in great time. The service staff was very friendly as well. All the employees I had contact with were friendly and professional. I will say I had an extremely terrible experience over 10 years ago. I hope this means the company is going in a better direction. At least their employees seem better. read more

What a breath of fresh air Victoria was! I been trying to have my truck serviced and called JN and Cutter. Both other dealerships are short staffed and either not taking appointments at all or are 5-6 weeks out. Both don't even answer or return phone calls. One call to Servco waipahu and was assured I'd be taken care of! Victoria scheduled me an appointment 2 weeks away but also said I could bring it in as an emergency walk in. So I dropped it off the next day! Matt was my service consultant that checked me in. He also was very nice. This place is just as busy as the other dealerships but they run like a well oil machine vs others being a hot mess! If you have a choice I'd highly suggest buying a Chevy from servco just because of their customer service! Awesome! read more

Servco Chevrolet Leeward - 2021 duramax Silverado! Towed here cuz of a faulty computer. - Car Dealers Near Me - Waipahu, Hawaii

basically told me we don't want to service your car because it a fleet after I made an appt and drove the car in the service lane to drop it off I guess they have enough customers they can pick and choose which Chevrolets they work on why bw the dealer service if that's they way you treat Chevy owners ridiculous and I wouldnt suggest going there read more

Had a battery issue with my 2019 Silverado truck. This was the 2nd delarship I went to and was quoted a total different price then what it came out to. She worked digently to figure out a great solution and fair pricing. Wow, blessed. Thank you so much Annelysa Barba. Appreciate what you did and what you do. read more

Servco Chevrolet Leeward - Great Service Consultant - Car Dealers Near Me - Waipahu, Hawaii

First and foremost ... SERVCO is the only dealership that doesn't mark up your vehicle price. So sticker price plus tax and your add ons is the price you pay. I bought 2 brand new tahoes from servco and the customer service is top notch. My sales guy is Ricky Takushi and I've purchased both brand new tahoes from him. I also sent my mom and sister to him as well. He took care of me and always kept me in the loop with my vehicle because I had to wait a few months as there is a vehicle shortage currently. I won't buy another vehicle from anywhere else or from anyone else! 10 outta 10 recommend lol read more

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First off I really want to give them 0 stars. Beware of the service writer name Matt Greedy. My daughter brought her Toyota Sienna for an oil change which cost $336.26. When my daughter asked me to go with her as I just arrived to the island to pick up the van ,she got a text stating that her battery needs to be replaced as well as she needs 3 brand new tires. Who in their right mind is going to spend $1000.00 for 3 brand new tires and the other tire was at 25% also recommended that the battery needs to be replaced. Well the next day after picking up the van the tire sensor light came on and shortly after that the tire was completely flat. My daughter and I went to Costco in Kapolei and had 4 brand new tires put on for 1000.00, not 3 Matt. Also we went to auto zone In Kapolei and there is nothing wrong with the battery or charging system. If Servco recommends a battery go to auto zone to have it checked out. By the way sorry it affected your commission but I worked at major dealerships in Hi. I know how things operate and that is why I got out of that business. SHAME ON YOU. read more

Stopped by the parts department to replace the battery in our car remote. Was super quick and they have great Covid procedures. The cashier provided great service also read more

if your in the market for a new Chevrolet or Toyota then visit here and ask for Erns. Great customer service with no pressure. his personality is simply the best !!!! Billy Shea read more

HORRIBLE customer service! NOT responsive at all! Do NOT recommend wasting your time with this dealership! We found a car online that we were EXTREMELY interested in buying, I even got pre-approved for an auto loan because we wanted that car. I filled out their "request a quote" online, did the "chat" online, AND called the dealership THREE different times! NEVER received ANY responses. The chat online sent a text to my phone with all the questions to provide to the dealership, I answered their questions and still NEVER got ANY responses from the dealership for TWO DAYS in a ROW .. NOTHING. My husband even WENT to the dealership to look at the car that was on the lot ... but he did get there close to closing so NO ONE came out to talk to him. He had to keep waving to someone to come out and talk to him. We understood it was close to closing but at least come talk to him so see when he could come back to look at the car! Supposedly the "manager" came out to apologize for the lack of response .. but even with that .. NO ONE CONTACTED US! When I called THREE different times, the first time I was put on hold for almost 20 minutes and then it hung up. The next two times, NO ONE ANSWERED the phone! We purchased a car from Cutter Volvo, they were SUPER responsive! read more

Who puts coupons on their website and then refuses to honor them?? Servco Waipahu that's who read more

Servco Chevrolet Leeward - Coupon from servco - Car Dealers Near Me - Waipahu, Hawaii

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All I can say is...EXCEPTIONAL SERVICE! The awesome team here at Servco Auto Waipahu Service Department always go... "Over and beyond" for their customers. I've always felt like I was part of their Ohana. I know my car will be in good hands whenever I need to take it in for any type of service. The service advisors will take the time to go over the details on what exactly will be done on my car. They would give an estimate of the price and time the car would be done, too. If there are additional repairs that need to be done, the service advisor would call me. The mechanic would take care of it at that time of service. I love that! A shout out to...Ron Doo (Assistant Manager) for being patient, supportive, helpful and accommodating whenever I would run into car issues. He would assist me with my issues "right away." Now, that's what I call..."over and beyond." Thank you, Ron for always being there for me. I truly appreciate all that you do for me. Not only do I receive great service from the administration and service advisors, but also from the service window. The ladies there always seem friendly, helpful and caring. They always made me feel welcomed. Again, much mahalo to...Servco Auto Waipahu Service Department for your "Exceptional and Outstanding " service that you provide Toyota customers! I appreciate all that you do! You should be very proud of yourselves! read more

Well, I almost feel obligated to leave a really good review because my brother has been a salesman here for close to 20 years. But honestly, I do think this is a great dealership. Strangely, up until 2014 when I bought a prius, I'd always just bought some of the used trade ins that my brother told me they got in. I got a prelude back in the late 90s and bought a really nice '94 pickup with a/c about 6 years ago. The prius has had me coming back here every 6 months to get the included service and their service department is awesome. One of the times, I couldn't get an appointment around the time I wanted so went to the dealership in town and gotta say, the Waipahu dealership is much better. This place is much newer and MUCH nicer than the one in town. They have a much more comfortable waiting room with couches that don't look like they were yanked from the dumpster at the back of Goodwill. One awesome thing this service department does that the town one doesn't is they offer to wash your car if you get it serviced here...nice! I definitely recommend hitting up this dealership if you're in the market for a new Toyota or Chevrolet...oh, and if you are, ask to see my brother Keith. :) read more

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When you've grown up only owning Toyotas and Datsuns aka Nissan (yes, I'm dating myself), it's inevitable that I'd own a Toyota. This review is for their SERVICE DEPARTMENT only. We've been taking our cars to Servco for a while now and our experience with their customer service has been excellent! We are pretty timely people and when we know that there is a scheduled maintenance or unforeseen repair to be done, we quickly call and make the appropriate appointments. Getting an appointment has never been a problem. I try to be as specific as I can as to what I want done or looked at so that nothing is overlooked. Each experience with this department has been wonderful (wonderful in the sense that there were NO financial surprises or long wait)! There is a shuttle service available that will take you as far as Ko'Olina, Whitmore area in Wahiawa and as far east as Pearl Harbor. Before today I thought the shuttle service was only available one way but I found out from my very pleasant and friendly driver was that they can arrange for a return trip. Good to know!!! I do cringe whenever I know that there is an upcoming service call or unknown repair for our cars however, the estimate they give up at the time of the appointment as well as the estimate at drop off is pretty accurate. They err on the side of overestimating versus underestimating the costs, which is easier to stomach when the final bill rings up. The waiting room of the service department is comfy and clean with coffee and sodas (via soda machine) available as well as a clean bathroom conveniently close by. There is a TV for those who choose to wait and watch as well as free Wi-Fi. There is a sign up sheet for shuttle service at the service desk but it is advisable to arrange that service when you schedule your car to be worked on. All in all, excellent service for myself and my Toyotas! read more

Location: This dealership is located off Kamehameha Hwy in Waipahu across from Bank of Hawaii and Times. There is a handful of parking for customers but the parking spaces are small. Salesperson: Our salesperson was Justin Ludwig. He helped us with our used 2010 4Runner 8 months ago. We were impressed with his down to earth personality that we knew we wanted his help when we decided to trade in the 4Runner. We told him we were interested in the 2014 Chevy Silverado Crew cab 4x4. He informed us that the only Crew Cab 4x4 coming in would take a month or so to arrive in Hawaii. He kept us updated on the vehicle and let us know when it got to the dealership. We picked up our truck the day after it arrived at the dealership. Financing Dept: We were able to get financed without the help of the finance department but you still need to sit down with them to go over all the paperwork. Make sure you understand everything your signing and that they don't make mistakes. There were a few errors during this process for us; the person who helped us wrote the amount for the check wrong and he forgot to ask me (consigner) for my signature on the check. Thankfully I caught the wrong amount on the check and he corrected it right away. But I had to go back to the dealership a week later to sign the check. Price: The price of our vehicle was reasonable. We came in knowing what kind of discounts were eligible for us and the vehicle we wanted. We knew what price we needed it to be at in order for us to walk away with the vehicle. We got the vehicle less than MSRP. Service Dept: I've scheduled appointments for my Camry and Silverado here. Just call the service department for appointments. Appointments are normally a month or more out. Dropping off my vehicle has been a smooth process and my vehicles are normally ready by lunch time. I love that new vehicles get a complimentary 2 year service. Overall, we had a great experience with this dealership. I recommended this place to my sister and have recommended to friends. read more

Charges for service not rendered. Look at my new spark plugs that were changed in January 2023. They look like OEM from 2012. Unbelievable. Stay away from this place. read more

Servco Chevrolet Leeward - Car Dealers Near Me - Waipahu, Hawaii

Purchased a brand new vehicle in October 2023. I was pleasantly surprised when someone contacted me within a week to schedule my first service appointment in January. Unfortunately, the "service" experience has not been pleasant at all since the initial phone call. On the way to work one day in December, the vehicle started acting weird with several service notifications and the check engine light. I called to see about taking the vehicle in. The nice lady on the phone stated that there were no appointments available before my scheduled appointment, and that if the vehicle broke down, it needed to be towed to a safe location OTHER than the dealership because they have a ban on vehicles being towed in unless they have an appointment for that day. Today is January 17, 2024, the day my vehicle was scheduled for maintenance and diagnostic. FYI, the check in process takes a good 30+ minutes. Once the service advisor got to my vehicle he told me that ALL of the express lube vehicles would be serviced before mine, and that I will be charged $195 for the diagnostic test that they won't get to until later in the afternoon. Asked me where I purchased the vehicle from, then asked if my phone number was a good contact number to call when the vehicle is ready, if they can even finish it today. So this instantly pisses me off because first off, I purchased an extremely expensive extended warranty with this brand new vehicle, which covers diagnostic charges, and I told the woman on the phone months earlier that I will be waiting while the service is performed. Ironically the vehicle started having the same problem with "service" notifications on the dash while I was driving to my appointment, and disappeared while I was waiting at the red light to pull in. Now, I was already expecting to spend several hours, and even the greater part of my day, but NEVER EVER have I made an appointment for any vehicle ANYWHERE and then when I arrive I'm told that it won't even be looked at until till later in the afternoon or the next day. Shouldn't I have been told this months ago when the appointment was made, OR even when I called about coming in sooner due to the check engine light? I asked him whats the point of making the appointment if they aren't even going to get to the vehicle within a few hours? When I mentioned that I'd have to have a loaner if they had to keep it over night, the Advisor laughed at me and said, no, there aren't any loaners. So then he says he's going to see what he can do, and he will let them know I'm in the waiting room........ Since I'm leaving this while a few hours into the wait, I'll have to come back and leave an update.... read more

Had an AWESOME experience at Servco Waipahu with Gerald "G" Agustin our sales person and Derrick Nakasone (financing). Helped us pick the right vehicle (4Runner) with the right financing (low payments) that is a plus, couldn't believe everything worked out better than I could imagine. I'm buying all my future vehicles/motorcycle here at Servco Waipahu. Yo "G", let me know when you have another Harley, I'm definitely returning to you to purchase it. God Bless!! Fred Fontanilla read more

Servco Chevrolet Leeward - Car Dealers Near Me - Waipahu, Hawaii

Ok guys here is the final resolution that even GM arbitration would not take care of, I got a call from SERVCO Ron Due ( sorry if I misspelled) he tells me bring it the truck, he sees himself that the chrome on the bumper was corroding from UNDER the plating, he saids he will try to get it approved and he puts me in contact with Jeff Venzon a day or two later I get a text, he tells me they got it approved JUST LIKE THAT , when cutter would not even look at it, that's is CUSTOMER SERVICE that's why I have ordered my 2020 Silverado 2500 HD High Country truck with them, thru Justin Ludwig these guys make SERVCO CHEVROLET an example of what a GM Dealership should be. Celso A very happy and satisfied CHEVROLET customer, MAHALO to you guys You have my business read more

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First class customer service! You are dealing with first class professionals!! You expect no less from Servco Hawaii. Sean Marcus did an outstanding job for my repair services and is the this very reason why I purchased my car from Servco, a local company in it for the long-haul that builds and respect the customer relationship. Sean took the time and kept me informed of the repair progress. My car first service was not your typical in and out service but I had the confidence that Servco and Chevrolet was going to address my car issue. Both companies did and I am a proud owner of my 2017 Chevy Bolt ! read more

Servco Chevrolet Leeward - Car Dealers Near Me - Waipahu, Hawaii

I went in for an oil change on a 2019 Colorado, and waited for 20 minutes while no one addressed if I had been helped. Then when someone finally got to me they said the oil change was $230. The breakdown I was told was $90 for the oil change and the rest was for rotating the tires and inspecting the rest of the vehicle. It blows my mind that robbery can happen in daylight at a service center. I ended up leaving. Very disappointed. read more

Terrible costumer service early in the morning this is in comparison to what kind of service i've recieved from Servco Honolulu over the years. It is my first time to get my car serviced in this branch. Very basic fundamentals of costumer service is to greet your costumers politely, instead Service consultant Barry who came and said "You are not supposed to hang your the card number on your center mirror", i wasn't informed, Sir! And not even a pleasing personality or apology. No updates on what's going on while you are waiting, basically you are just guessing and waiting. Their most top priority is to get things done regardless of the poor quality service. read more

I would give this place a negative rating if I could... first off this place opens at 0900, but when they open their doors all the sales people are in a damn meeting causing the customers to wait, instead of having a meeting 15-20 mins before dealership opens, that would be piss poor management!!! Then this place started selling a truck with a sale sticker in the window... 8,000 off of the truck price... so very interested we spent 2.5 hours test driving and residing on the truck only to be told that the sale was over the night before... why the hell would you not remove the sales tickets from the vehicles the night before... again piss poor management!!!! Totally false advertisement to the max!!!! So not only is the sales team incompetent, my sales person knew absolutely nothing about the truck I was looking at, and then lied about the sale... Oh yeah and to tell me to hurry up with my decision cause he had to be at lunch by 11:30, will not waste my time with this kind of treatment from a business! Thanks Servco for proving to me you are not interested in the customer or any quality customer service!!! Horrible, horrible, horrible customer treatment! So just to add on to the review... I get a cookie cutter response from the dealership that shows me they indeed have zero concern for their customers, and I went to a competitor dealership the very next day and bought a truck... So in the end your loss Servco... read more

Servco Chevrolet Leeward - Here is the beautiful truck I purchased just one day after the sales team and management treated my wife and I. Thanks again Servco! - Car Dealers Near Me - Waipahu, Hawaii

Good evening thank you for the response. Today I was told that even though my truck is not fixed, you need the rental back and if something becomes available again in a few days I might get a loaner back. So after 2 months still not fixed. read more

Quick service and the follow up is at the top of list, pulled in a very quick greeting and everything was done within a half an hour, including a free car wash. read more

Just bought in my 2017 Chevrolet Silverado in for a dying battery on 3/11/22. Saw my Service Advisor Craig Okamura because it was a last minute thing because truck battery was weak . Without hesitation he took my truck in and at the same time my truck needed oil service , he took it in for it also at same time so I won't have to come back . Truck was done in a reasonable time , I was happy and it gave me some time to do some walking exercise around the car lot. When truck was done , he notified me it was done . Went to the Cashier to pay , Diana helped me there , very friendly lady and helpful. Also the other cashier , Lorene was also friendly. I recommend Servco Chevrolet for your car needs . Service Advisor, Craig Okamura thank you for your great service and helping me. Servco , you have great employees . read more

I am updating this review after the Manger Ron called to help resolve the mess. He went above and beyond to take care of a bad situation and I am very appreciative. Horrible customer service thus far. I brought my brand new Chevrolet Corvette in for service after getting a check engine light warning with 1200 miles on the car. Just a note this is a brand new 2021 C8 that I ordered and waited for to arrive for a year and a half. After 3 weeks I was finally told that the parts are on back order with no ETA. This upcoming Monday will be 6 weeks the car has been sitting rotting in the shop. I am the one that has to initiate calls and emails to the service center or I would get no response. Last Friday I was told it would be complete Tuesday or Wednesday since Monday was a holiday. Today is Thursday and no follow up at all. The dealership, GM and Chevrolet have no empathy for its customers what so ever and I still have no resolution. Extremely disappointing customer service on all levels-shameful actually. I guess nobody cares once they have your money. read more

I had a great experience purchasing a vehicle from servco Chevrolet. There was a truck that was "in transit" that I was interested in and Joe Okabe made sure that he could do whatever he could to put a hold on that truck for me until it arrived for me to purchase. A lot of dealerships have mark ups on their vehicles especially after the pandemic but that's not what happens at servco. What you see on the window sticker is what you get and Joe also did his best to get me a solid discount. I got a discount for being a Costco member. Would definitely recommend this place If you're looking for a vehicle read more

Servco Chevrolet Leeward - Car Dealers Near Me - Waipahu, Hawaii

TERRIBLE. Both dealership and service parts of this business are awful. We were lied to when buying our truck, told that it had "sold" in order to feel rushed to come back and make a quick buying decision. The salesman made up some story about the other buyers process, but the truck clearly hadn't moved. He proceeded to over charge and barley move on the price, bc of "other" interests. THEN months later we made an appointment to get a recall serviced. It was booked weeks in advance. An hour later we got a call saying that they never had the parts to fix it!! No apology. No effort to reschedule, or order parts. The worst service and buying process I've ever experienced. read more

Sooooooooo disappointed!! This is for this service visit only - my other visits have been fine. But yesterday's experience was a 1-star. Back in early February, I made an appointment requesting to do regular service/oil change and also take care of a recall that I received a notice for. The scheduler stated that these two services couldn't be scheduled on the same day and scheduled me for two separate appointments (one at the end of Feb, one at the end of Mar, the latter being for the recall. The scheduler also told me that for the recall appointment, they would likely need all day so to make sure I wouldn't need my car back. I plugged the dates and notes into my calendar. Yesterday rolled around and I dropped my car off. A little after 1pm, I received a message stating that my car is ready and that the recall "fix" was taken care of during my Feb appointment. WHAT??? I go to Toyota to get my car, and ask the lady at the front if anything was done to my car. She says, "It doesn't look like it. So you brought your car in for nothing?" and gives me a funny look. I told her I'd like to talk to a manager. Brian, the manager, comes out and I explain my situation and ask how this can happen. He first of all, does not apologize off the bat. I explain that they told me I needed two appointments and then then BLAMES the scheduling department - "oh, we don't do the scheduling here". He then added that "it should've been communicated" then proceeds to say that his technicians are sometimes too busy to check if there is a coming appointment or to make sure all parties involved know that it was already taken care of. Then says "I apologize". Do you know, Brian, I apologize does not mean I'M SORRY! Learn those words. And don't blame other departments for the failure of yours. I then say "so you basically wasted my time because you couldn't take your time to ensure this didn't happen". Yes and that's why I apologize (yes, he apologized again, not he was sorry again, he apologized). I love how they are so QUICK to charge me for everything and anything that take their time but they don't give a rip if they WASTE my time. And in fact, they don't compensate me at all for it. I think you guys need to review all of your procedures. Also, I think you should hire a Service Manager in charge of taking care of the customer side. read more

sales consultant Louise obaldo was terrible and didn't know much about the Supra I was inquiring about and she never got back to me! Also they don't allow test drives on Supra that is lame and the reasons are lame too saying it's an exclusive car but you can drive the corvette C8 which is a better performance car makes no logical sense at all! read more

Buying a car isn't an easy process or decision. I'm so happy that I went to Servco Auto Waipahu. First off, Sean Yakibu was amazing. He was so knowledgeable and easy to deal with. I never once felt pressured or intimidated about my decisions or my purchase. Also, him being a super cool guy really helped with my experience. He was accommodating and so damn helpful. I went in, test drove, made a decision, and walked out with my brand new 4Runner. The finance part went smoothly too. Bob Manin was amazing. He did what he could to help us get the best loan and interest rate possible. He made the paperwork easy to understand, and was also a very friendly guy. Best decision I made to buy my SUV from them. Thank you again Bob and Sean. I hope all my family and friends come to you guys for their future purchases. You know I'll be telling everyone about my experience. Dana Good read more

Servco Chevrolet Leeward - Sold! - Car Dealers Near Me - Waipahu, Hawaii