Brother Brandon, we are completely grateful for you. We came in and wasn't planning to get a car but your knowledge about the Audi Q8 made our buying experience a great one! We were planning on returning our Range Rover Sport and decided to take a look at some Audis and glad we did. Our first experience 3 years ago at Range Rover wasn't great but Brandon and his Audi knowledge was astonishing. He knew stiff about the car that the car didn't know ! He made us feel like wanted customers but not pushy at the same time, kept things simple. I would highly recommend him if you plan to visit them. Even the financing rep named Amber was great too. I actually made a few mistakes and she was very patient. Not felt rushed and made sure every document we signed was a clear. Last, upon our departure, Brandon took another 30 minutes just to thoroughly make sure we knew how to use all the high tech gadgets the car provided. It wasn't, " Thanks for buying now C-ya," but more like wait, don't go, I need to show you guys things! Very grateful for the experience and we got to go home with our new 2022 Audi Q8...Auuuright!!! read more

Terrance was awesome to work with. We told him our price point and went from there. He didn't bring anything outside our price range to look at. Our time was well spent. It was the fastest we've ever been in and out of a dealership with a new automobile!!! read more

I was fortunate to have Terrance Pittman assist me with my Audi Q5 purchase. He was extremely knowledgeable and very helpful. He was patient and allowed me to navigate how best I wanted to before I made the final decision. He was very professional and seemed like whenever I needed clarification he was there to reinforce Audi's commitment to excellence. He also communicated via text and phone calls to update me with how things were progressing. Thank you for your service for our Beloved Country and Audi. Keep up the good work. read more

Terrance was nice and helped to make everything happen. I'm proud owner of a navigator now. Thanks :) read more

Audi Honolulu - Car Dealers Near Me - Honolulu, Hawaii

I recently traded in my LandRover Discovery Sport for an Audi Etron and it had some similarity in their tech features but the Audi Etron was another level. I am so glad my sales associate Jon ( he too did an awesome job with the whole transaction process ) connected me with Brandon Banas who walked me through such a fun experience learning all about my new mamacita! He really showed me all the cool features that name riding this beauty well worth it. He was professional, fun and extremely knowledgeable. There wasn't a question I had that he did not know the answer to. read more

Brandon, Audi honolulu's car technologist, took my wife and I through our new car today. He was so thorough, patient, and knowledgeable about our new car! We finally feel like we understand it better, and he tuned the sound system to perfection. Couldn't recommend him enough, he's also pretty darn funny! Mahalo Brandon! read more

Purchased an A6 last week and I am in LOVE (sorry husband). Lol I can't stop staring at it, I find myself looking back whenever I walk away, and admiring it when I'm walking towards it. Now that's true love! Anyways, car buying experience was phenomenal. Robert our salesman was amazing and professional! Easy to work with, attentive, and is highly recommended by many (us too). Sean was our finance person. It was a painless and efficient process. Got down with it, listened to our needs, and got us out quick. Brandon our tech was very helpful. Showed us the works of "new world technology." Lol our older Audi did not have this kind of luxury. He was easy to talk to, you know like a friend but way more "polished." read more

Audi Honolulu - Car Dealers Near Me - Honolulu, Hawaii

Brandon Banas is a pro and put me at ease from the very beginning of the lease process. As the technical expert, he was great at explaining the features and provided a tutorial on how to use the techno features. Ask for him when you go to Audi Honolulu. read more

Audi Honolulu - Audi Honolulu's Brandon Banas Audi Technology Professional - Car Dealers Near Me - Honolulu, Hawaii

My husband and I upgraded our Audi Q5 to a Q7 '21 to accommodate our growing family, and had a great experience with Taiana our Audi representative. I appreciated Taiana's professionalism, good communication, and low pressure style that made me comfortable. My favorite part was test driving the Q7 and A6 around town! This is our second time at Audi Honolulu and while our first experience in 2017 was subpar, we are happy to say that our experience with Taiana this time around was outstanding. While visiting the Velocity / Audi dealership is not the same during a pandemic; it was still a positive and welcoming experience for guests. Thank you Taiana for helping our family upgrade our Audi! Ask for Taiana if you're looking to get an Audi, she is great to work with. read more

Went in for a drive test on an Audi A7 and Brandon (salesperson) was friendly and informative. I explained my time restrictions and I needed the sale to be fast. It was excellent My girlfriend and i was in and out of there in 2 hours with a new A7. We love AUDI! read more

Audi Honolulu - Our new Audi!!! - Car Dealers Near Me - Honolulu, Hawaii

What a nightmare!!!! Good luck getting your car serviced here. It's exhausting and time consuming to try and reach someone. They don't answer or return phone calls. Our Audi is not even two years old. I can't get a regular service appointment for two months and when we had a problem with the car last month they had it for 3 weeks!!!! No loaner, no explanation as to why we had to wait so long . No parts needed. I still don't know why. DO NOT BUY Or LEASE!!! Customer service is atrocious or lack there of I should say. Why buy a car you can't service? Who needs the headache. read more

I leased the fully loaded 2018 Audi A4 in Manhattan gray with the black optics on June 1, 2018. Coming from the 2016 A4 that also came in the black optics package, it's a world of difference technologically and was worth the upgrade to me. Tam was fantastic in getting the perfect car for me. He stuck it out with me for hours as I weighed my options and looked at multiple vehicles. Not only was he professional, knowledgeable, and patient, he was a down to earth and easy to talk to guy. I highly recommend anyone to go see Tam right away if you're looking at buying or leasing an Audi! As this was my second time leasing from Audi, I can confirm their service is exceptional. My first experience was with Audi San Diego, so I can also confirm Audi's professionalism is consistently fantastic despite location. read more

Audi Honolulu - Car Dealers Near Me - Honolulu, Hawaii

Honolulu Audi has terrible customer service. More often than not, the phone rings and rings and no one picks up. How can a business survive this way? I called twice last week and twice more this week and left a detailed message each time, twice with a receptionist and twice by voicemail. I asked how much it would cost to get a new battery installed in my Audi A6. It seems like a simple enough question, yet no one has bothered to return my calls. Even the Honolulu Audi website's "Comments" window is broken and will not take your comments. Will they even notice? Not likely. Honolulu Audi charges a premium labor rate but offers exceptionally poor customer service. They don't care enough to even answer the phone. read more

If you want a hassle free experience, great customer service when purchasing a car. Definitely come see Robert T. I stopped by the dealership 30 min before closing and Robert stayed engaged answering all my questions, walking me through the the vehicle that I was interested in and didn't budge on looking at the clock or rushing me well past the closing hour. I ended up buying the car! The negotiations process was a smooth back and forth convo to satisfy both our expectations. Robert continues to provide adequate customer service when I have any questions on the car. read more

Awesome experience purchasing my new A5! Leo was extremely knowledgeable and helpful throughout the purchase and paperwork. If you looking to buy an Audi I recommend talking to Leo. read more

I got my Audi Q3 and drives like a dream. The sales person Brandon Banas is very knowledgeable and helped me to narrow down which car fits the best for me. He is not like typical salesmen, he won't just sell to sell, he spends time with you until you are satisfied. I'm lucky to have Brandon as my go to person at Audi dealership!! read more

Audi customer service is horrible and their service center is even worse. My car has been in the service center numerous times and each is 2-3 months that they are working on it. Now my Car has been there since Nov 2023 and still saying they are waiting on parts. DO NOT BUY AN AUDI. read more

Brad, quit sending me letters and please take me off the spam warranty call list!!! The two times a serviced my car there; customer service was great but never got a loaner like my wife did with BMW. Always had to take some shuttle or wait. Paid a ton for service. Worst all is when I moved 18 months I still receive letters once a month (in new state) for service and warranty. It's so annoying because I always choose to be removed from call list, but right on queue once a month a new 808 number calls for Audi warranty. This Audi dealer sells user info to spammers. read more

With the purchase of my third car, I definitely wanted an upgrade from my previous 2 vehicles (Scion tC and Toyota Camry). The entrance to the fancy Velocity dealership is off of Kapiolani on the right hand side when you're heading towards downtown (just off of Ward Ave). I was a little confused when looking for the Audi dealership, as I wasn't aware it was part of the Velocity dealership. I had to make a square, because I totally passed the complimentary valet since it was labeled "Velocity Valet". I showed up at about 3:30 PM on a Sunday, when they closed at 5. I was only really planning on looking at that point. Since I had a dinner in town, I figured I'd just swing by beforehand and try to see if the car I wanted was available for viewing. Robert Townsend was my sales person, and he looks like my friend Jake--so it felt like my friend was selling me a car (lol). I was torn between two pre-owned 2017 Audi A4s with 3,xxx miles on them each, or buying a brand new 2018 Audi A4. My only rule was that I wanted it in white. The two pre-owned Audi A4s that I had been looking at on the Audi website both showed as "coming soon" for almost 2 weeks. Robert was able to walk me down the street to where one of the pre-owned Audi A4s were, and I was pretty much sold once I laid eyes on it. I ended up driving out in my new-to-me A4 that same night. Robert and Sean in financing were kind enough to stay a little after closing to help me finish all the paperwork. This was the first time I've purchased a car on my own, so it was definitely a huge purchase for me! Robert and Sean were both awesome, and Robert has been kind enough to answer my text messages very promptly! I never got to explore too much of the entire Velocity dealership, as I pretty much knew I wanted an Audi when I walked in. There seem to be multiple levels, but it seems like the ground floor consists mostly of Audis. I'm not sure if the more expensive, fantasy, way-more-than-you-can-afford-so-keep-dreaming cars are kept on the higher levels? Either way, if you're looking for an Audi, go see Robert! read more

THE WORST SERVICE! NOBODY answers the phone. Nobody will return your call. Every time I pick up my car something else is wrong. The work is slow and not very good. Google Audi Repair Honolulu for all your other options on the island. Avoid this vendor at all cost!!!! read more

John Ohtani is the best!! Bought our car from him 4 years ago and his customer service is exceptional. So there we were last night, taking the family out to dinner when the "add a quart of oil now!!" light went on. What to do? It's after hours and a car full of seniors. Swung by Audi and John is out side with a customer. Greets us with a big smile and asks what's happening. Tell him I'm a quart low with a car full of hungry seniors. He says to wait right there, finished with his customers, and comes back with a quart of oil, pops the hood, and tops us off. I didn't even have to get out of the car. Seniors get dinner on time and evening saved. John exceeded all expectations and is a true asset to the Audi organization. Thanks John! read more

I like to thank Taiana H. for her excellent sales services. She was knowledgeable, thorough, and respectful with her sales skills. She is truly a professional! Ask for her assistance when you are there in the showroom. Believe me, no pressure at all! I also got a very nice deal for a new Audi. Pay them a visit! You won't be disappointed! read more

This review is for Robert Townsend, he went above and beyond for the customer and made this experience a very pleasant one. I came in here with my mother, who's a 3rd world crazy Asian who can be somewhat hard to deal with at times lol. Well Robert was extremely patient, totally listened to all her questions and concerns, and explained everything clear cut, and genuinely. He even made the long drive all the way out to Schofield (where my mother works) to bring the paperwork that needed to be signed for the purchase. That's freaking awesome, and I'm so stoked to write this review for Rob, and Audi Honolulu. We had just gotten back from the Lexus dealership down the road, and they had the attitude of "We sell so many cars, we could care less if you like it.". So this was a nice change of feel and just overall professionalism. read more

Got a great deal on a 2019 A3. Very chill negotiation, and a smooth experience working with their sales and finance people (shout out to Terrance and James respectively). Authentic vibe at this dealership for sure read more

The Audi Honolulu team is amazing. From sales, financing to the techy stuff my car entails. Brandon...thank you. You're already a life saver. I felt comfortable from the getgo. Brandon will teach you everything you need to know and more about all and everything with your new Audi. He's patient and clever, professional and kind. Thank you Brandon and the Audi crew. Reassuring to know im welcome there anytime with questions, concerns, and more! read more

I want to say that my opinion and experience at Velocity Motors has done a 180 degree turn around due to the GM Mike Lafano at Audi Hawaii. Mike is professional, courteous, extremely knowledgeable and there was no pressure at all. He gave me a great deal and has earned my respect and loyalty to Velocity. I'm looking forward to buying more cars from him in the near future. read more

Just purchased a new Q5 from Audi Honolulu. It was a smooth, easy experience. Our salesperson, John, was knowledgeable and patient. I didn't feel pressure at any point during the process. The Technologist, Brandon, was a great teacher and encourager as he taught us about the awesome stuff the car can do. This is our first Audi and based on this experience, we may be Audi fans for life! Thanks Audi of Honolulu'. read more

Picked up my wife's new SUV on Saturday. Her salesperson, Robert, and their technologist, Brandon Bana, were especially helpful. Brandon kept me in stitches as he explained all of the features of my wife's new vehicle. We were both very pleased that she (my wife) had chosen Audi. read more

Don't know what happened to this company it was good years ago but now it sucks. They don't answer their phones or return calls. They just had our car for three weeks to fix things that were supposed to been fixed 6 months ago. Now after having the car back two weeks later the car won't crank never buying another euro car. Come to find out the car was outta gas when it still showed it had gas in it. Whatever they did the last time they messed up the fuel sensor and I will be going in Monday to see them in person since the manager never returned my call like she said she would. read more

The entire team here is top notch! Best sales experience I've had--head and shoulders above other luxury dealerships. Jenwin is a huge asset to Audi and was extremely knowledgeable, professional and personable! Mahalo nui loa! read more

The sales staff here are great. Caleb kept me in the loop when the new 2019 A6 hit the showroom and called me in for a test drive. I was more curious to check it out rather than planning on purchasing... But I ended up with one anyway! Caleb has a no pressure demeanor and works to ensure your decision will be right for you. The manager Vince also took great care of me and they work very well together. Sean "Chico" in finance was awesome and made the paperwork a quick and painless process. Brandon the tech-ologist was very knowledgeable about Audi's products. He spent adequate time (but not so long it would bore me) on explaining all of the features of my new A6. He even taught me things I did NOT know about my Q7 and A3 etron that I could go back home and try. Lastly, they acknowledge and appreciate their clients. I felt at ease with the entire staff here. Thanks guys for yet another great car buying experience. read more

James was our agent and he was amazing ! The whole experience was great from start to finish! He was very patient and thorough through the whole process. Showed us several different models of the Audi A5 and we picked the right one for us ! Amazing vehicle ! JP was amazing as well. Answered all of our questions in detail and was very thorough as well! Even when I spilled my coffee in his office he was prepared for my mishap! Lol. Just a wonderful experience overall so much so that we may be trading in our other car (BMW) for another Audi !! read more

Audi Honolulu - Car Dealers Near Me - Honolulu, Hawaii

so my husband surprised me with a new car last sunday and i finally went to their location to meet up with brandon (audi technologist) to learn about my new car features.. (if ure my close friend, u know that this is my 4th "surprise car" and i didn't like the last 3 my husband got me so im crossing my fingers on this one.. its the wrong color btw).. im not choosy,, i just really want a smart comfortable car. lol so far so good. audi is side by side and same entrance with m-benz. their place have so much stairs i lost count on how many floors they have but its open, looks interesting (i didn't really have time to explore yet) and ofcourse they have the complimentary drinks etc. I was immediately greeted by their valet staff and told me where to park my car. I got inside and (oh no i forgot his name) got me water right away. going back to brandon, he is so informative, easy to talk to and i just felt really comfortable while he was showing me what my new car can do..he was so patient and i realized i was 30 mins early on my appointment but he was able to accommodate me. I think our session lasted for about an hour and now i know some cool tricks of mr. grey (that's the name of my new car). Max also came by to say "hi" and put something on my car (i think he was the one who sold the car to my husband). So its been 2 days and im still excited to learn this new car and hopefully this is the one. Ooh btw, brandon even put his contact info on my phone and told me I can facetime him anytime if there's something I want to learn or forgot about my car. Thank you Audi.. read more

Audi Honolulu, is an excellent dealer that take care of their customers. I just acquired an A6 from them. My Sales Representative Brandon Banas went above a beyond to provide me an excellent sale experience. He always was ready to answer my text and emails. Brandon patiently show me every vehicle that I want it to see. During the process he explained everything about the vehicles and all the key difference between the models. I have an awesome buying experience. I recommend you seek out Brandon he truly knows the Audi inside and out. I strongly recommend Audi Honolulu. Mahalo Brandon! read more

Audi Honolulu - With Brandon Banas taking delivery of my A6. - Car Dealers Near Me - Honolulu, Hawaii

Max Miller (my Salesman) and Brandon Banas (Audi Technologist) are a DYNAMIC (drive mode) Duo! Max was very professional in helping my build my special order, dream 2019 RS5! LOVE it!!! Brandon is an expert with all the tech that Audi has to offer. Brandon is bomb!!! I appreciate Vince's (Sales Manager) generosity in providing me with the cool Audi thermos, cups and cap. Thank you very much Max, Brandon, Vince, and Marisa (Service Manager). I am looking forward to many years of enjoyment with my RS5! Kelvin read more

John Ohtani made this the best car buying experience I've ever had. Everything from ordering to delivery went extremely smooth. John is very friendly, prompt in communication, informative, and helpful. His enthusiasm for the Audi brand really shines. John made me feel like a friend and has earned himself a customer for life. I will definitely see him when the wife and I upgrade our vehicles and also tell anyone looking for a vehicle to go see him and Audi Honolulu. Give that man a raise. Mahalo John! read more

I can't really remember a time where in my dealings with a dealerships service department where it empathized with its customer to the level that Audi did with me. About a week ago, I started getting a electronic error light on 2015 Audi A3 and I called them to schedule a service. I was able to get the car into them a few days later and when they ran the diagnostic, they said it was a transmission error and would require a little over $2000 dollars to repair. My warranty expired literally 3 weeks ago. They also informed me that a service bulletin had been issued for this by Audi, but if the issue didn't occur while under warranty, I would be responsible for paying for it. After pleading my case with Jenwin and Marisa, they took the extra step to cover the costs of this even though they didn't have too. It showed me I that I made the right decision in buying an Audi (always been a BMW owner) and solidified my next purchase when that time comes. Thank you both for showing great customer service and appreciate the support you gave this customer. read more

I was helped by Robert Townsend at Audi. Robert is a big Audi geek, he personally owns too many of them and has been working for the company since it was on Bertania St. years ago. I friggin love my car it's so gosh damn amazing and even more impressive at night. It goes super fast in sport and the open wood option is gorgeoouuus!! Robert is super knowledgeable and very patient(7 years patient). My car makes me feel like a million bucks can't wait to come back for a TT. Thank you to the amazing staff and support. read more

Audi Honolulu - Car Dealers Near Me - Honolulu, Hawaii

James Tran was my agent and he had a great customer service. He was very patience with all the questions I had about the vehicle and fulfill all my request about my audi s5 vehicle. Overall, definitely recommended to get a vehicle at Audi Honolulu! read more

I started my buying journey working with Sergio and John from Velocity. Sergio was very knowledgeable on the entire vehicle line, as we drove the Audi S3, A4 and even a Jaguar. Sergio was very patient and a pleasure to work with. Although we were not able to find just the right pre-owned car to meet my needs, he led me to Max who introduced me to the certified pre-owned A5 Sportback. In addition to being an Audi brand expert, Max was very professional and was able to answer all of my questions. We conducted the majority of our negotiations over text message, and finally agreed to terms over the course of about one week. When it came time to complete the paperwork, Max had everything in order and provided a very thorough explanation of all the details and signatures. Tahir led me through the final phase of the buying process and explained all of the various maintenance packages. I declined initially to any add-ons, but after some research, returned to purchase the Audi Care maintenance package. JP assisted with this transaction, and worked directly over the phone with the service department to answer specific questions regarding the maintenance history and service interval for my CPO A5. After driving home in my "new" Audi, I returned a couple days later to meet with technologist Brandon. Brandon was exactly what you would expect from someone called a technologist. He was an expert on all of the features and functions of the A5, and guided me through all of the controls, buttons and switches, even pointing out the hidden tricks and shortcuts. I recommend scheduling an appointment with an Audi technologist for your vehicle. I'll close this out by saying that the Velocity facility is by far the most impressive dealership I've ever visited and definitely left a positive impression. A shout out to all of the friendly ladies working the concierge desk and the guys running the valet service. Thanks for taking care of me and all of the complimentary refreshments. Mahalo and looking forward to my first service appointment. read more