Servco Lexus Honolulu

4.4 (655 reviews)

Car Dealers, Auto Parts & Supplies, Auto Repair

Open • 9:00 am - 6:00 pm

Updated a few days ago

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Services - Servco Lexus Honolulu

Vehicle battery testing

Check engine light

Engine oil light diagnosis

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Auto general diagnosis

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto exhaust repair

Auto HVAC repair

Auto light repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Auto windows and mirrors repair

Routine automotive maintenance

Transmission leak inspection

Auto battery and fluid recycling

Windshield wiper replacement

Servco Lexus Honolulu Photos

Servco Lexus Honolulu - Car Dealers Near Me - Honolulu, Hawaii

Servco Lexus Honolulu - 2011 IS 250 - Car Dealers Near Me - Honolulu, Hawaii

Servco Lexus Honolulu - Waiting room area for customers ... coffee bar - Car Dealers Near Me - Honolulu, Hawaii

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Servco Lexus Honolulu - 2024 IS350 - Car Dealers Near Me - Honolulu, Hawaii

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Servco Lexus Honolulu Sales Team (servcolexus.com)

Minh P.

The Lexus is modern; the sales experience hasn't kept pace with Servco's Hawaiʻi legacy. Servco Lexus Honolulu represents a storied local institution and an excellent product, but my family's experience in February 2026 suggests a sales operation that has not evolved with modern expectations; particularly around responsiveness, flexibility, and visible aloha. Key takeaways for future buyers: - Servco uses fixed option bundles, not fully custom Lexus factory orders - This approach may work well for buyers who want simplicity, but less so for informed buyers with specific preferences - Responsiveness and engagement vary by consultant and management involvement - Lexus product quality remains excellent; the sales experience is inconsistent A legacy dealership still needs active leadership and follow-through to fully reflect Hawaiʻi values. --- For context, I'm a late-40s military veteran, married with two kids, and very familiar with the Lexus lineup. I came in knowing exactly what I wanted to order: a 2026 Lexus IS350 F Sport, with specific packages and options researched ahead of time on both the Lexus USA and Servco Lexus websites. I also read customer reviews prior to visiting. One detail I appreciated immediately was seeing sales consultants listed alphabetically by first name online. It gave the impression of a deliberate, fair management culture rather than a hierarchy-driven one. That mattered to me as a local customer. I also intentionally visited after lunch, roughly three hours before closing, based on Google trends and reviewer feedback indicating that period was less busy. That assessment proved accurate. --- Arrival & First Impressions Parking was more challenging than expected. There were no clear signs indicating customer parking, and I had to circle the block. I also noticed staff/dealer vehicles occupying customer stalls; small details, but it shaped first impressions. When entering the showroom, I held the door open for a sales consultant exiting the building. There was no acknowledgment or thank-you. It was a small interaction, but aloha is often conveyed in small moments. The receptionist, however, was welcoming and kind. When I explained that I wanted to order a vehicle and meet the sales manager, she personally walked over and spoke with Rex Bui, the sales manager. I noticed he glanced in our direction and continued with other business. While waiting, we observed a sales floor largely staffed by kupuna, with many kupuna customers purchasing vehicles. The showroom layout is very open. About 10 feet from where we were seated, an older couple was openly discussing financing terms with their consultant, which felt surprisingly exposed. --- Waiting & Initial Follow-Up After 25 minutes, our daughter was understandably restless, and my wife and I were growing impatient as well. I let the receptionist know we needed to leave in five minutes. She informed the sales manager again. He glanced over once more and continued what he was doing. After approximately 30 minutes total, I asked for his business card and left. Later that day, I emailed Rex asking for a recommendation for a sales consultant who: - Was comfortable with factory orders - Was responsive - Understood cash purchases He recommended Ricky Thai. --- Sales Process Reality Ricky contacted me the following day and explained Servco Lexus Honolulu's ordering process; something future customers should understand clearly: Although Lexus USA allows customers to configure vehicles pre-production, Servco does not allow full customer-selected configurations. Instead, customers must choose from three bundled tiers of packages and options. Ricky provided the bundle documentation, which I appreciated. To be fair, this approach likely appeals to customers who feel overwhelmed by choices and simplifies the dealership's operations. However, the bundled exterior, interior, and wheel combinations did not match my preferences. I reached out asking Ricky whether Servco could make a limited exception; I was willing to order from one of their bundles except for the wheel selection. After a full week with no response, no call and no message, I decided to move on. --- Final Communication & Closure In my final email informing them that I would be ordering from another dealership, I cc'd the General Manager, Tony Chang. My intent was to provide leadership with context, close the loop on my experience, and offer Servco an opportunity to engage. Neither Tony nor Rex responded. --- Final Reflection Servco's founding father, Peter Fukunaga, once said: "You either grow or you die." From a customer's perspective, the sales department feels retired-in-place. Experienced, but not motivated to grow, adapt, or fully embody the idea of being a services company, despite Servco's proud Hawaiʻi heritage. My hope is that future customers experience a sales culture that reflects both modern expectations and true aloha.

Cheri K.

Outstanding service with my new purchase! Ask for Sandy for detained information about the car. I didn't even test drive the car before purchasing it! I felt like a queen pulling out of the dealership lot. I wanted to yell out, "Look this is my new car!" as I drove home. Check out Lexus so

Rebecca C.

My first experience with Lexus isn't the greatest. I had my Lexus IS 350 and was forced to sell. I now drive a Lexus GS 350 and decided to give Lexus's a second chance, specifically with the Service Department. I needed to get the spring on my hood replaced along with replacing the back struts and tire replacements. My Service Advisor for this service is Frank Oros. He was knowledgeable, attentive and helpful during the entire process. He explained what was needed to be done. This entire process took about 3 weeks including getting the parts delivered and the time I took being away on a trip. Overall, I would recommend to have Frank Oros as your Service Advisor. He provided an excellent service to me and I believe he will do the same for any of his clients. Thank you for reading my review. Have a great Sunday!

Al M.

I wanted to personally thank Misty for the exceptional help she provided on Tuesday, December 9, 2025. Her customer service,, patience and understanding, of customers needs were truly impressive. She made my experience with Servco Lexus a positive one, Thank you for representing your company so well.

Allyce H.

Richard and the entire Servco Lexus team made the car buying process so easy and efficient! It's been 10 years since I've been in the market for another vehicle and I was honestly not looking forward to car shopping. As soon as I entered the showroom I was greeted and offered a beverage. Richard was attentive and easy to work with. Within 10 minutes, I was test driving a car. I had already done hours of research with the goal of checking inventory and test driving a car. From there, we texted once and e-mailed twice to fine tune some details and 3 days later I was able to pick up my 2025 Lexus ES! On delivery day, while I waited a few minutes for finance, Richard scheduled my 6 month and 1 year service. Completing the finance paper work with Alan was also very easy and efficient. While Alan worked on processing some things, he was able to schedule tint and clear coating service for the next week. When I did final inspection of the car, Richard helped me get my in car preferences set up as well as the Lexus app. He offered to put a bow on the car and actually took some nice pictures for me! He took the time to go through every single button, touch option, etc. At some point, a grasshopper landed on my hood and Richard jumped out, got a cloth and detailed it on the spot...and then again a few minutes later when I rolled down the window causing water streaks (as they had just detailed the car) ‍ From start to finish, it was the best experience I've ever had car shopping! Highly recommend working with Richard and Servco Lexus if you want a straight forward, easy, and efficient car shopping/buying, luxury experience. Everything was clean and aesthetic and everyone I crossed paths with was friendly and professional.

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Jenna R.

2 years ago

I just bought my first Lexus from Richard Lee, and I will certainly be sending friends his way. The whole process was easy and smooth. He was always keeping me in the loop on dates and looking out for me. I ordered the GX550 and I am IN LOVE with my car :) thank you so much Richard & servco Lexus! read more

Servco Lexus Honolulu - GX550 - Car Dealers Near Me - Honolulu, Hawaii

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Chris K.

Elite 26

529

333

468

5 years ago

Covid-19: Bought my lexus 10yrs ago, I come every year for my free safety check. This year was a bit different with covid. Before arriving they made sure to tell you to leave your key fob in the car for them. Upon arrival you use a qr scanner to go onto a website that they ask the usual covid questions and if anyone in the house hold has traveled out if state. You're able to take this quiz before hand and show a photo of your successful quiz to them. They also do temperature check before you're able to enter. I felt they did everything they could to keep us safe, the employees wore masks and while they didn't wear gloves as soon as they got out of my car another employee wiped everything that they touched down. They also had plastic wrap on the seat in addition to the normal floor mat. read more

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Shari N.

3 years ago

I just purchased a SUV from Servco Lexus and Andrew Yi was the absolute best sales person. He was patient and happily answered all of my questions (I had a lot ). He was so efficient with everything that I was able to drive my new car home the same day! I had to get something taken care of on the car a couple days later and he and Daven Minatoya were very accommodating and took care of me like a princess! I had such a great experience working with them. . Thank you! read more

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Janalyn C.

2 years ago

Yup, I did it. I traded in my Toyota for a brand new car! I honestly wouldn't have thought I'd get myself a Lexus until now. My sales person, Ethan Medrano, has done an excellent job on making this whole process go by smoothly. I appreciated his patience, professionalism, and positive attitude. Ethan is very pleasant to work with, and I can't thank him enough for the easiest and quickest car buying experience I've ever had. Thanks again, Ethan! You got yourself a happy customer! read more

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Stacey A.

2 years ago

I wanted to extend my kudos to our sales consultant, Sean Son. My husband and I live in town and are both retired. So, we wanted a smaller car for the primarily in-town driving that we do. We looked at a new UX. Sean was so helpful in explaining the various options and amenities. I liked that he tried to match a vehicle to our unique needs. If a certain option did not meet our needs, he did not push to include it. Sean went out of his way to show us the various options on the demonstrator vehicle as well as on our new vehicle when it arrived on the lot a couple days later. He was very personable, professional and made car buying an overall positive experience. If anyone is in the market for a Lexus or other vehicle, I would definitely recommend seeing Sean. read more

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Ken K.

1 year ago

We had an amazing sales consultant named Ricky Thai, he was so patient, kind, and a wonderful person. When we went in for our 6 month service, Ricky took the time to answered all of my wife's questions that she had on her new car. We really appreciate everything he has done for us and for making our experience so enjoyable. read more

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Ronya M.

1 year ago

Shoutout to Arvid for being so helpful and patient when my mom brought her car in!! He took his time to explain each detail and guided her throughout what kind of work would be done to her car that day. Excellent service, very friendly & knowledgeable of his work. Thank you Arvid!! read more

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John M.

Elite 25

2 years ago

For me, it was end of year, deals seemed to look pretty good. I had an awesome SUV, but, well, I wanted a bit more luxe and a bit more sizzle. Enter in Sean Son, nice guy, not a bad dancer (go check it out) and totally relaxed in helping me find the right car. First, test drives - the ease of setting this up, the options, the cars, I was already in purchaser heaven. I could get a feel for the cars, got great tips on the cars I was considering, and just a casual approach that beat the heck out of old school car sales. The car suggested, the car delivered - sumptuous as caviar. An elegance I wanted, and interior that worked. The buying experience was so simple, and the walkout, drive ready car, was perfect. Taking ownership = sublime. read more

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Ryan H.

Elite 26

408

198

2 years ago

Saw Doug Young for servicing as my safety check is due this year. 930am appointment and taken promptly. He pointed during the walk around something wrong with my bumper. Crap...when the hell did that happened...he quickly told me that like that, he doesn't think it would pass inspection. Knowing that Toyotas are shaped together parts...I did some quick fixing and found it easy to fix. He processed it and let the professionals do their job. Honestly, very grateful he pointed that out and told me....but he chose to risk me being upset, which I was more embarrassed if anything. Any case everything went well and going to try to fix it on my own with a professional. Thank you Doug, and Servco. Only comment that I have is when asked if he knew of any shops to take to repair. He said he would send some to me via text, which I haven't received yet. But hey, they were busy and judging from what I saw, very small fix. Thank you. read more

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S L.

2 years ago

Sandy Kelly assisted us in purchasing our car from Lexus. She was so helpful with everything from start to finish. Very professional and friendly. She made us feel comfortable and so welcome. After deciding on the model, we were assisted by David. He helped with all the numbers and extended warranty and whatnot. He was super friendly and was able to get us in and out in a timely manner. Overall, it was such a pleasant experience. Nothing you expect from a car dealership. If you're in the market for a new car, see the people at Lexus! read more

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Yolanda A.

3 years ago

This was our first purchase at Lexus so hubby and I was so excited but nervous at the same time. Thanks to Ricky Thai and Jason Thai our experience was amazing . Top of the line amazing customer service from the begining to the end of our purchase. We went home with my dream car and we are so happy with our purchase. Thank you once again . read more

Servco Lexus Honolulu - This was the car that I purchased - Car Dealers Near Me - Honolulu, Hawaii

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Karen H.

3 years ago

Sandy Kelly was referred to me and I had the best car buying experience ever. She is knowledgeable, thorough, professional, personable, patient and so ideal to work with. Once my car was ready for me to pick up, she gave me the best tutorial. If I could give her more than five stars, I would! read more

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Tina T.

1 year ago

Outstanding! My son and I got a preowned car from Jason Thai. It was super fast and easy. Definitely recommend him to anyone looking for a new or used vehicle. read more

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Ranson N.

2 years ago

Bit late on the review, but 5 stars for Jason Thai at Servco Lexus. Jason is incredibly knowledgeable and was able to answer every single question I had. He accommodated every request we had and made us feel like old friends. He's incredibly personable and trustworthy, I will definitely go with him again in the future. Check out his YouTube channel! read more

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Jon D.

Elite 26

257

532

4 years ago

Parts department: I had to get a new valet key since I lost my other one at the beach. Customer service here is always top notch. Maybe not we'll known, but if you loose your keys, Servco can help to print you a new key and it's not as much as I was thinking. Still Lexus cost, but not too bad. I just had to show proof of ownership and my license. The whole process probably took 15 mins. I tried the key before leaving the dealership and it worked fine. Thank you Parts Department at Lexus. read more

Business owner information

Customer Service

Aloha Jon. Thank you for sharing your positive experience with us!

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Andrew K.

1 year ago

Went to this dealership recently to purchase a new car and Sean was helping me the entire time, very friendly and fun and process was nice and easy! read more

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Lauren

1 year ago

We had a long wait for our GX, but Richard made sure to keep us updated and in the loop. When it finally came time to pick it up, he was super thorough and helpful, making the process smooth and simple! Thank you, Richard! read more

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Jolene L.

Elite 26

1761

825

11824

6 years ago

#ThankYouThursday You folks have the BEST service! Miss you folks and we can't wait to be back! Hope you all are doing well :) read more

Servco Lexus Honolulu - Waiting area - Car Dealers Near Me - Honolulu, Hawaii

Servco Lexus Honolulu - K cups and tea - Car Dealers Near Me - Honolulu, Hawaii

Servco Lexus Honolulu - Baby got nu shooz - Car Dealers Near Me - Honolulu, Hawaii

Servco Lexus Honolulu - Musical performance at Luxe - Car Dealers Near Me - Honolulu, Hawaii

Servco Lexus Honolulu - Cheers - Car Dealers Near Me - Honolulu, Hawaii

Servco Lexus Honolulu - Photo booth at Luxe - Car Dealers Near Me - Honolulu, Hawaii

Servco Lexus Honolulu - All kinds of Luxe treats - Car Dealers Near Me - Honolulu, Hawaii

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Customer Service

Aloha Jolene! Thank you for sharing your positive experience with us!

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Eugene E.

176

572

3 years ago

If you need service, go see Jason Kawakami. He is a class act man. He told me everything I needed to know and kept in touch with me. The lot men are very good as well. Treating everyone like a professional. So if you need service, see Jason. If you need a new car, see Ricky Thai or Rodney aki. If you need a used car, see Jason Thai. They will help you the most. read more

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Deejay D.

249

3 years ago

I sold my car and wanted to get into a brand new Lexus. Jason Thai and the whole Lexus team made my experience phenomenal. They went above and beyond for me and I couldn't be happier. This was by far the easiest and smoothest experience buying a car I've ever had. If you want a new Lexus come see Jason. You won't be disappointed. read more

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Gena Z.

2 years ago

Just picked up my Lexus IS500 today! Thanks to Richard Lee in sales. Awesome customer service! He went above and beyond! Answered all my questions and is very friendly! The whole experience in the purchase of the vehicle went smoothly! I didn't feel stressed out at all! If you are in the market for a new lexus, I highly recommend him. read more

Servco Lexus Honolulu - Beautiful IS500!!! - Car Dealers Near Me - Honolulu, Hawaii

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Kelly H.

2 years ago

Got my first car. It was a breeze. You can check stock online. Sean is super helpful and friendly. I was able to go on test drives and communicate my preferences, and take my time on making a decision without being pressured. I got super lucky to get the exact one I wanted, but there were a lot of options. Can't praise them more. read more

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Arlene G.

2 years ago

Mike Gomes, such a wonderful gentleman. He prioritizes your time, your needs, and provides amazing attention to you.

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Keanu G.

3 years ago

Sean Son helped me out BIG time! Got me in my vehicle smoothly and with ease. Glad I went to Lexus to purchase my vehicle. Even helped me out with someone for auto insurance! Thank you Sean and Servco Lexus! read more

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Shanna T.

4 years ago

I was looking for a new car for about a month. Feeling very discouraged, stressed out, let down. When I started and didn't realize that there was a shortage of cars due to COVID. Let me tell you when I called Lexus the level of service is outstanding. They provide service like no other dealership. I was so fortunate to have Ricky Thai as a salesperson. Ricky works with a lot of passion, and is very honest and is very trustworthy. Not like other salespeople or dealerships...he is professional and really knows his stuff. He took care of me each step of the way, worked after hours from home, and answered all of my questions. The whole process was so easy, and fast!!! He even texted me after taking delivery just to check on me and ask if needed anything. If you're looking for a new car, hit him up, you will NOT be disappointed!! Thank you RICKY!!! YOU ARE SO AMAZING!!! read more

Servco Lexus Honolulu - My new 2022 ES 350 - Car Dealers Near Me - Honolulu, Hawaii

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Michael W.

4 years ago

My wife and I were in California looking for a safe and aesthetically pleasing pre-owned car for my daughter, who lives in Honolulu. My daughter saw one on the internet at Servco Lexus of Honolulu and contacted Jason at Servco. Jason contacted my wife and I. Jason worked with all three of us to explain all the attributes of the car and how the car should be maintained. He helped my daughter and her boyfriend by letting both of them drive the car. They were pleased with the car and Jason. In addition to explaining the car attributes, Jason made the purchase and completion of the paperwork easy. I can say that Jason is an excellent communicator and extremely knowledgeable of Honda cars. Jason and his sales manager are fair dealers and make the process of buying a pre-owned car enjoyable. I would recommend dealing with Jason at Servco Lexus of Honolulu. read more

Servco Lexus Honolulu - Our daughter's 2020 Honda HRV! - Car Dealers Near Me - Honolulu, Hawaii

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Froilan D.

2 years ago

A big shout out to Sean Son for his exemplary service.The whole staff are amazing..Happy customer here10/10

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Sandee M.

Elite 26

101

141

619

4 years ago

I just picked up my NX350 from Servco Lexus and had to write to say how much I love it !! It's actually my 3rd Lexus from Servco and I couldn't imagine driving anything else. Their customer service is unsurpassed and I have always felt taken care of there by everyone every time from calling to make an appointment to the setvice team and to the shuttle driver to drops me off and picks me up! I worked with Sandy Kelly on this purchase because a friend recommended her and found her to be very professional and extremely knowledgable. She even followed up to check on me and my new purchase! I also felt I had to write about my car experience because I was in a near collision yesterday when an oncoming driver went through a red light as I was entering the same intersection. The oncoming car hit the truck next to me causing it to swerve into my lane toward me! But my new NX automatically stopped before impact!! I was amazed when I pulled over to check its damage and found nothing - not even a scratch! I love my car! read more

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Kalowena K.

1 year ago

I had a tire crisis yesterday morning and discovered the vehicle doesn't come with a spare. To compound matters, the service department's appointments are booked out through mid-March. With no spare tire and a "run flat" tire with a hole in the sidewall, I would not have a working car. Thanks to Wes in the parts department and Misty in the service department (along with my son-in-law who is a mechanic), I was able to get a new tire. The worth of a company and its employees is best seen in a crisis situation. Wes and Misty exemplified outstanding customer service for a very distraught customer yesterday. Thank you! read more

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Keisha R.

215

3 years ago

My car buying experience was nothing short of exceptional. Nothing could have gone any better or smoother. What made my experience so great? Our Sales Rep, Steve Choi!! He is such an asset to Servco Lexus. Satisfying 2 people's taste/wants with 1 car is definitely a craft and that's what Steve excels in! He really listened to what we wanted and provided us with the PERFECT and most personalized car. I'll save you from our long laundry list...but here we are, with a 2024 NX350-Fsport in Ultra White on Black. He was able to make it happen, and made sure I got the panoramic sunroof, 3-beam headlight and Mark Levinson features we absolutely wanted lol! Steve made the buying process so much fun. He kept me updated regularly and even helped me through the financing and insurance process which he totally didn't have to. He really surpassed all and every one of my expectations. I will always come back and refer all my friends, family and coworkers to Steve. read more

Servco Lexus Honolulu - NX350 F-sport built exactly how we wanted it! Panoramic sunroof, mark levinson sound system and can't forget the 3 beam headlights. - Car Dealers Near Me - Honolulu, Hawaii

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Debra C.

3 years ago

I highly recommend buying your New or Pre-Owned vehicle from Servco Lexus Honolulu. Ethan Medreno has sold me 3 of my 4 vehicles from Servco Lexus. Ethan has exceeded my expectations of excellence in providing me with his knowledge of the product, timely and professional Service and his commitment to making sure I am 100% satisfied with my purchase. He even comes in on his off day to service his Customers!! Talk about loyalty and commitment!!! Debra Clark/Loyal Customer read more

Servco Lexus Honolulu - Previous purchase in 2021 - Car Dealers Near Me - Honolulu, Hawaii

Servco Lexus Honolulu - Current purchase - Car Dealers Near Me - Honolulu, Hawaii

Servco Lexus Honolulu - Fully loaded Camry will all of the safety features I was looking for!! - Car Dealers Near Me - Honolulu, Hawaii

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Jeremy S.

1 year ago

Sandy Kelly is an amazing salesperson. She's thoughtful, honest, and very easy to work with on purchasing a car...she made the whole process a little TOO easy. We went in to Lexus just to look around and ended up adding a Lexus to our household. We look forward to many more years with Sandy. Keep up the great work! read more

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Noelle K.

2 years ago

This review is for Servco Lexus, but specifically for our amazing Sales Consultant, Sean Son. Sean has helped us with our last 2 vehicle purchases, with our most recent vehicle being a special order. Sean has always gone above and beyond to keep us updated as to status, and has made our transactions so smooth and seamless. His level of customer service and professionalism is truly unparalleled. If anyone is in the market for a Lexus and is looking for a sales consultant, I highly recommend Sean! Bonus- he speaks Korean( for anyone who needs Korean language assistance). read more

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Rachie P.

Elite 26

367

1085

11253

7 years ago

My visit was on the Pre-Owned side: This was probably the 3rd dealership I visited within a week when I was on the hunt for a car, in a short period of time. I was in a rental, I had a budget and I had certain specs in mind that the car had to have. I looked online for a couple of days and saw a couple of cars I was interested in. Why I left this dealership for last is beyond me... I wish I had come straight to Lexus because from the moment we stepped on the lot and met Mr. Steven Felix, we were in good hands. I visited the dealership twice before I finally decided to purchase. Both times Steven was patient, straight forward, no BS. I told him my budget, I told him the specs I was looking for and also showed him the Pre-Owned vehicles I was looking at. We probably looked at 3 different vehicles. One already had interested buyers, the second just wasn't for me, and the third... I still wasn't sure. The next day when I came back, I got to take a better look at the car and drive it around. Sure it had its wear and tear on the paint and body but the price did reflect that. And that's exactly why I tend to gravitate toward used cars anyways. I just could not handle the heartbreak of the first scratch, ding or dent on a brand new car! My car gets handwashed by me, quarterly if it's lucky! So used car that's already broken in is more my speed. When we sat down to start up paperwork, it wasn't a long drawn out bargaining. He already knew my budget, what I wanted to be included and that's what he worked with. He knew my previous car situation and they were very empathetic about it. I really feel like they helped me out a lot! With the warranty and extras I still stayed in my budget and pay lower monthly than my previous vehicle. Win-win. When leaving, Steven said "this isn't the end, this is the beginning". He meant it as, this won't be the end of him... I really appreciated that, especially dealing with a dealership that did a grab and dash. I'm sure if I needed to reach out to Steven, he would still be available. Sure enough, every visit back, he's been there able to assist me! I would highly recommend Steven or anyone at Lexus over and over again. I have nothing but amazing things to say about this dealership read more

Servco Lexus Honolulu - Did a thing... - Car Dealers Near Me - Honolulu, Hawaii

Servco Lexus Honolulu - Chill out - Car Dealers Near Me - Honolulu, Hawaii

Servco Lexus Honolulu - Besties with them lexys - Car Dealers Near Me - Honolulu, Hawaii

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Business owner information

Customer Service

Mahalo, Rachie! Thank you for choosing us! Enjoy your new ride!

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William G.

Elite 22

766

314

150

3 years ago

I've found my forever car brand! LEXUS. I've jumped around from Nissan, Toyota, Hyundai, Jeep, and now to Lexus. The quality of service is one of the reason I decided to leave with a car, that day. I came in and was greeted by Max. He is friendly and very helpful. What I enjoyed about his service was the attention to detail in my needy requests. He was also very realistic and kept me in my price range even though I wanted to drive and dream about cars out of my price range. He kept me updated throughout the process of my purchase. I enjoyed the service so much that I brought my roommate to test drive a Lexus and BAM, he decided to purchase a Lexus. I referred him to Max and Max did it again! Great customer service. I have another friend swinging by tomorrow to test drive a Lexus with Max. read more

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Gary O.

Elite 26

187

228

4 years ago

Quick fast and easy to service!. Went on the app made an appointment. 5k service was quick and efficient. Got a water bottle on the way out waiting... staff is very friendly and helpful... Jason was fast friendly and knowledgeable. Recommend. Texts or phone calls for call backs. Car wash machine was out of order but other than that flawless. read more

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Paka S.

2 years ago

Where do I begin? Prior to coming to Lexus I had already ordered the car I wanted. All I had to do was go to the dealership and sign the necessary paperwork. As we arrived we were happily greeted by happy enthusiastic salesperson by the name of Sean Son. All I can say about him is that he's a wonderful and very entertaining salesman! You will not be disappointed if you were to work with him on purchasing a new vehicle! Oh btw please practice your dance moves because it will be an entertaining experience with Sean Son! Thank you Rex Bui and Sean Son from my brand new car!!! read more

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Chi Hin C.

2 years ago

Came into Servco Lexus with my wife as a returning customer from eight years ago and was not disappointed when we ran into salesman, Jason Thai. We immediately test drove a vehicle that caught our attention earlier and ended up purchasing that vehicle after the test drive. His expertise and professionalism was what made us choose him to help us out even though we originally showed up to the place looking for a previous salesman. I would definitely recommend him if you're looking for a used vehicle at Servco Lexus. Keep up the good work, Jason! You the man! read more

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Jean C.

2 years ago

Sales specialist: Sean Son From consultation to delivering my vehicle, I have experienced the best and exceptional service I have ever experienced by Sean Son!!! He is the best!!!! read more

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Dean N.

2 years ago

My wife and I just bought a GX 550 Overtrail+ and Jason Thai was our sales consultant. I have to say I have never been more impressed. The level of service was unbelievable. I especially enjoyed the honesty that Jason demonstrated. What he didn't know, he admitted to. This is how service should be!! I dont want my salesperson to have all the answers. It actually creeps me out when they do. Way to go Jason!! A++++. Dean read more

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Page 3 of 17

650 Kapiolani Blvd
Honolulu, HI 96813
Directions
(808) 564-1200
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http://www.servcolexushonolulu.com

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Does Servco Lexus Honolulu take credit cards?

Yes, Servco Lexus Honolulu takes credit cards.

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Yes, Servco Lexus Honolulu has free WiFi.

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Ask the Community - Servco Lexus Honolulu

How much does a smog check cost?

No answers yet. Be the first to answer.

Good morning! Usually with safety check, would Lexus include basic service to my ct 200 to include…

Aloha, Glad. Please give our service department a call and they will be happy to assist you! You can reach them at: (877) 254-6118. Mahalo!

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Is the Servco Platinum Protection worth it?

Not worth it. I didn't purchase it because the vehicle warranty covers Powertrain Manufacturer Warranty - For 72 months or 70,000 miles, the powertrain warranty covers repairs that are necessary to fix defects in the materials or craftsmanship of… Read more

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Being that a recall correction should be free of charge, how is their customer service when dealing specifically with recalls?

I had no problems with customer service. I had a recall for my Lexus RX-330 dashboard replacement that I was waiting for quite some time. However, when they did finally contact me, everything went smoothly.

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When selling to them, Do they really ask for the title before they give you the check?

They need the title signed over to them and have role sure there are no lien holder having the legal title to your vehicle. You cannot transfer title over if you don't have clear title.

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Do they give blue book value for your vehicle?

It would be the wholesale blue book, adjusted for mileage, condition, etc.

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Would love suggestions for a down to earth and patient sales person please? thanks!

Mark Acoba is very present, courteous and knowledgeable. He followed through with everything he said he would.

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Review Highlights - Servco Lexus Honolulu

“Overall we are very Happy with Jason's customer service and willingness to be kind to us.”

Mentioned in 87 reviews

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65 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Sharon M.

7 years ago

BEWARE! My first time buying car from a dealership. I recently bought a preowned 2017 Camry car from them. After couple days of purchased the car, I noticed the car is shaky at certain distance and clunky sound when I turn the steering wheel all the way. I didn't feel the shake when I took for test drive or maybe because they made me drove certain road so I won't feel it. I informed the sale person and took it back for them to take a look. After a day they informed nothing major wrong and they fix it because one of the tires was not install properly. I took it back drove for couple days and the clunky sound of steering wheel is still there. Sale person told me to take in mechanic because they no longer responsible for it. I took in mechanic and it turned out the whole steering wheel have problem. It is safety hazard to not recommended to drive around. Imagine if the steering wheel locked when you drive on freeway. This is can be result in big accident or death. Also I found out the cost to get it fix is around 7k around half the amount I purchased the car. Luckily it covered under warranty of manufacture. Imagine if I find out the problem after warranty date. The dealer never informed about the car and said there is no mechanical issue. For a person a non mechanic and little knowledge about car and was able to discover the issue why can't the people at Servco exam their vehicle and find it out the issue before sell to public? What is whole point buying from dealer if their vehicle is not even safe to drive. Also deal w the time and trouble to get it fix right after bought from them. After I informed them about issue of the car, then the person in contact told me I can bring the car in have them evaluate and give me another car if I like. He also said they will give good price to compensate the times and trouble going through w mechanics. When I took the car out of the mechanic to have them evaluate, the assistant manager gave me 2k less than the price I purchased for. I barely even drove the car and most of the time it spent at mechanic place and time going back and forth with dealer. Also the price they give for a 2018 Camry to exchange is even more expensive than the price I randomly dealer I pull within 5 mins on car gurus online. So much for their claim to compensate and bend over backward to give me good price. More like they want make more money out of their mistake. I'm stuck w the car hoping there is no other issue just because I believe they said no mechanic issue at time of purchase. read more

Ceasar B.

14 years ago

I have purchased two Lexus from this dealer. Which in Hawaii is the only dealer. I was skeptical about buying a car from the only dealer but they did bargain. The price I paid was reasonable (of course I "true price" the car first) and the sale person was nice and low pressure. What was unusual was sales person remembered me and my name even after 4 years, without prompting. (time between buying my wife SUV and my car). I can't even remember who my boss was four years ago. However, I am not very keen on the service department. Hence minus one star. Their price is very high and I doubt their sincerity . I would not mind the price if the service was outstanding. However, for treatment and the hassel I sooner just take my car to Firestone or Goodyear. As a comparison, I took my mom's BMW in to the shop once for normal maintenance. Normally I would drop off and leave, but the BMW waiting room was outstanding. It had a nice cappuccino machine, nice relaxing recliner seats, magazines, a TV, and free internet. The waiting area was also open and bright. Then there is the craziness that the service people tell you. Once I brought in my wife SUV for normal oil change service. They call me and tell me that my tires need to be replaced because they are balding unevenly. However, I just replaced the tire a week prior and I told them that. The service guy said a lot of things can happen over the week. So I told him not to do anything until he showed me the uneven wear. It turns out that he was looking at a different car. Same make and model, just not my wifes SUV. Recently my wife took in my car because it had a weird sound coming from the rooftop (convertible). The service guy said he heard it and would need time to get the parts. The parts came in, but when they tried finding the problem they said they could not find it. My wife complained and so they look again. This time they found it and they said they need to get more repair parts. 2 weeks later, the parts came in and the problem was resolved. The only good thing was that they gave her a loaner car for the 2 weeks. There is more but it would take to long. I think you get the picture. I would give it 3 stars but I cant take away 2 stars just because of the service department. Other than the price, they are no better or worse than Firestone or Goodyear. I would recommend people buy a Lexus and from this dealer. The service department, that is hard to say especially if the car is still under warranty. read more

Bc Y.

124

3 years ago

I recently had the pleasure of purchasing a used car at Servco Lexus, and the experience, guided by Ethan, was absolutely incredible. Though I can't speak for the new car department--though I've heard good things from friends--the used car department exceeded my expectations in every way. (I bought a Certified Used 2021 Mazda). Ethan's deep knowledge of various models and keen understanding of my preferences streamlined the entire process. Even though I was trading in an older Lexus, not buying a new one, Ethan treated me with the utmost professionalism and attention to detail. He attentively listened to my needs, efficiently narrowed down my options, and provided comprehensive explanations that enabled me to make an informed decision. One of the standout features of this experience was the speed and efficiency. I have plenty of experience buying cars, but never have I had the keys in my hand in just 1.5 hours. This was a refreshing change from a tedious 6-hour session at a Mercedes dealership in Maryland, where I was frequently put on hold for lengthy consultations with the manager. Even compared to Windward Honda it was faster than the 3 hour session... Ethan and the team at Servco Lexus eliminated all unnecessary delays and haggling from the process. Yes or no answer on negotiations came out quick and firm. Additionally, the car was washed and detailed to the point that it looked and smelled like a new vehicle. Ethan was particularly accommodating with our trade-in, ensuring a fair and hassle-free valuation. What's more, Ethan did not oversell or push for additional packages. He remained focused on what mattered most for the purchase of the vehicle, without distracting me into extras that I didn't need. In summary, Ethan's exceptional customer service and efficiency turned what could have been a stressful ordeal into a highly satisfying venture. He is very responsive as well and is punctual. If you're in the market for a used car, I highly recommend Ethan as your go to person; he will undoubtedly help you out all the way through the end. read more

Dan S.

2 years ago

Aloha, I recently had the pleasure of purchasing a Lexus at Servco Lexus and wanted to highlight my exceptional experience, particularly with Jason Thai. From start to finish, the process was remarkably smooth and efficient, thanks to Jason's outstanding professionalism and dedication. What stood out to me the most was the speed and ease of the payment and ownership change. Jason ensured that every step of the transaction was handled swiftly without compromising attention to detail. His expertise in guiding through the paperwork made the entire process hassle-free, especially with needing to go to work shortly after. One of the aspects I truly appreciated about Jason was his demeanor--he wasn't pushy with time. He understood the importance of making an informed decision without feeling rushed or pressured. His patience and willingness to answer my queries thoroughly added a layer of comfort to the entire experience. Overall, I couldn't be more satisfied with my interaction with Jason Thai at Servco Lexus. His professionalism, efficiency, and respectful approach truly set a high standard for customer service. I would highly recommend anyone considering a Lexus purchase to seek out Jason for an experience that is both seamless and enjoyable. -LS460 F Sport owner read more

Michael S.

9 years ago

We have been to Lexus a few times in our current journey to find a replacement vehicle for my wife. We have had some ho hum experiences, but lacked someone that said I really want to return and give that person my business again in the future. We have previously purchased majority of our vehicles from Lexus and Toyota, but find it hard to leave the Lexus brand. In our journey we tried BMW, Mercedes, Toyota, and Lexus. We decided that Lexus is really where we want to be. This was made possible by Wes Osaki. We can't thank him enough, seeing us through our purchase process. He was really patient and very helpful in our purchase as we had reservations on the color on one of the vehicles. He was helpful, understanding and very honest in his advice. This was very refreshing having dealt with other dealerships and sales people through our whole experience. We really appreciate Wes really trying to get us the best deal possible and he did come through. We were really happy with the effort he made to help us and reinforce our decision. So if you are ever are in need of a new vehicle or just want to upgrade your current vehicle DO NOT hesitate to go down to Lexus and see Wes Osaki!!! Thanks again Wes and we really love our new car!!! read more

Jae P.

2 years ago

I recently had the pleasure of working with Sean Son to purchase a brand new car, and I couldn't be more satisfied with the experience. From start to finish, Sean was exceptional. From our initial conversation, Sean was attentive and genuinely interested in understanding my needs and preferences. He provided insightful recommendations and guided me through the entire process with expertise and patience. Sean's knowledge about the various models and features was impressive, and he was able to answer all my questions clearly and thoroughly. He took the time to explain everything, ensuring I felt confident and informed every step of the way. The entire buying process was smooth and stress-free, thanks to Sean's professionalism and dedication. He went above and beyond to secure the best deal for me, and I never felt pressured or rushed. I am thrilled with my new car and incredibly grateful for Sean's outstanding service. If you're in the market for a new vehicle, I highly recommend working with Sean Son. His commitment to customer satisfaction and his friendly demeanor make him the best in the business. Thank you, Sean, for making this a fantastic car buying experience! read more

Abolanle S.

3 years ago

I had the pleasure of working with Jason Thai at the car dealership, and I must say that my experience was nothing short of phenomenal. From the moment I walked into the dealership, Jason greeted me with a warm and friendly demeanor. He took the time to listen to my needs and preferences, and he went above and beyond to find the perfect car for me. Jason's knowledge about the vehicles he was selling was impressive, and he was able to answer all of my questions with ease. He made the entire car-buying process smooth and stress-free, ensuring that I felt confident and informed every step of the way. What truly stood out about Jason was his commitment to customer satisfaction. He didn't just sell me a car; he ensured that I was completely satisfied with my purchase. He even followed up with me after the sale to make sure everything was going smoothly. Overall, I can't recommend Jason Thai enough as a car dealer. His professionalism, expertise, and dedication to customer service are truly commendable. If you're in the market for a new vehicle, do yourself a favor and visit Jason at the dealership - you won't be disappointed. read more

Candi M.

100

6 years ago

I just purchased a brand new 2021 NX300. I had such a great experience! The GM, Charlie Wong and Sales rep, Sean Son had such great customer service! First and foremost, health and safety is a priority. I had to fill out a form which was a Covid questionnaire, they took my temperature, and gave me hand sanitizer. I traded in my car to get a brand spanking new one! Sean was very knowledgeable about the car I wanted, thorough, and answered all my questions. While we were waiting for the credit check and approval from bank, I was offered bottle water. The process was very smooth. They prepped and washed the car for me the next day, but I couldn't go back to pick it up because I was working. Sean offered to drop the car off to me. Talk about Customer service!!! The following day I picked up my belongings from my old car (trade in) and Charlie made sure everything went well and I was happy. He even made sure that my phone was linked up to the car before I left. If you need a vehicle, I would highly recommend seeing Sean at Lexus Honolulu. Top notch customer service and quality Japan made vehicles!! read more

Joe S.

20 days ago

I had an outstanding experience working with Ricky Thai at Servco Lexus Honolulu. From start to finish, Ricky went above and beyond to help me find the perfect vehicle. Even when I couldn't decide on the color and specs. He was incredibly patient, taking the time to show me multiple options and providing printed detailed specs for each one so I could review everything at home without feeling rushed. What really stood out was his consistent communication, Ricky stayed in touch throughout my entire decision making process, even when the exact vehicle I wanted wasn't available locally. At one point, I was ready to settle for something else, but Ricky didn't let that happen. As soon as he found the exact vehicle I wanted available on Maui, he immediately reached out to me and provided all the information I needed to move forward with confidence. I truly appreciate the time, effort, and dedication Ricky put into making sure I got exactly what I wanted. If you're looking for someone who genuinely cares and goes the extra mile, I highly recommend asking for Ricky Thai. read more

Simon W.

12 years ago

Servco understands my need and worked hard to help me to make the purchase possible. The salesperson was Michael Hamada who was very courteous and helpful and made the transaction very pleasant. He went out of his way to help deliver the vehicle to me. This is not an easy transaction but requires shipping to the mainland. Michael followed up with getting all the title and shipping work that made the purchase successful. Also, I got daily calls and updates from him. He will also mail me the title on certified mail with tracking and personally deliver the vehicle to the shipping dock for us. The dealership also give us a new coat of wax to make sure there is additional protection against dirt and dust from the shipping. Michael also offered rides for us to and from the dealership gave us a car to use for the weekend. It has been a wonderful experience working with Michael and Servco and I will recommend Servco to any of my friends. read more

Lynn U.

12 years ago

I had the fortunate opportunity to work with Mike Hamada, salesman with Servco Lexus Honolulu. Mike was very professional, courtesy, and friendly. He was very knowledgeable in the different cars available on the lot and explained the different features and mechanics of the car. He asked me questions about what kind of car I was looking for and showed me vehicles that stayed within my price range, which I appreciated. He didn't try to sell me something that I couldn't afford. He also took the time to explain financing and warranty options to me. Never thought I would be, but I am now the proud owner of a Lexus ES 330. Mike later followed up with a phone call to make sure that I was 100% satisfied with my car purchase. I would definately recommend Mike Hamada to my family and friends and will not hesitate to go back to Lexus for future car purchases!! read more

Matt M.

2 years ago

I recently had the pleasure of working with Richard Lee at the servco lexus, and I can't say enough good things about my experience. From the moment I walked in, Richard made me feel welcomed and at ease. His friendly demeanor and extensive knowledge of lexus vehicles were immediately apparent. Richard took the time to understand my needs and preferences, patiently answering all my questions and providing valuable insights without ever making me feel pressured. His professionalism and genuine passion for the brand were evident throughout the entire process. Thanks to Richard's expertise, I found the perfect Lexus that exceeded my expectations. He handled everything seamlessly, from the test drive to the final paperwork, ensuring a smooth and enjoyable car-buying experience. If you're in the market for a Lexus, I highly recommend seeking out Richard Lee. read more

L. S.

9 years ago

This was my first experience at Servco Lexus. My husband and I are Toyota people and have bought our other Toyotas at the Mapunapuna location.Although I was treated well there, I must say that this purchase experience at Servco Lexus was exceptional. I was very comfortable and relaxed during the whole process. Every person there was upbeat and friendly and helpful. Bryan is my kind of salesperson. All about helping the client.I worked in sales for many years and recognize a good organization when I see it. Most of my interactions were with Bryan and Michael and I look forward to working with them again. Since I got my Camry, I have been telling my friends about this special dealership and the fine staff. I am a happy client and I love my silver Camry, surely the nicest car I've ever owned. Kudos to Servco Lexus and all my new friends there! read more

Julia F.

3 years ago

My purchase of a pre-owned Lexus UX was so wonderful and pleasant, thanks to Jason Thai at Servco Lexus Pre-Owned Honolulu. Jason went above and beyond to make my buying process so smooth. He is so knowledgeable and thorough, explains all you want and need to know about the car, walks you through all the technology in the vehicle, and is so naturally enthusiastic, patient, and friendly with just the right touch. Not only am I enjoying my new ride, but I have only good memories of the sale. How can you beat that? I can't recommend Jason Thai highly enough for his superior and outstanding service -- he truly cares about his customers and is just awesome! Kudos also to Wes, David and Brian in financing, and both front desk receptionists -- all very helpful and professional to make car buying a breeze. Mahalo nui loa, Servco Lexus! read more

Marc C.

6 months ago

I had an excellent experience working with Rodney Aki as my car salesman. From start to finish, he made the entire process smooth, easy, and completely stress-free. Rodney is incredibly kind, patient, and trustworthy, and at no point did I ever feel pressured into buying a car. He took his time helping me find the exact car I was looking for, answering every question and making sure I felt confident with my decision. After the purchase, Rodney went above and beyond by walking me through all the features and buttons before I drove off the lot. A few days later, he even followed up to check in and make sure everything was going well with the car, something I truly appreciated. If you're looking for someone who genuinely cares about his customers and makes the car-buying experience enjoyable, I highly recommend Rodney Aki. read more

Joanna P.

20 days ago

BIG MAHALO JASON!!! I had an excellent experience working with Jason Thai when I purchased my new car at Servco Lexus Honolulu. I highly recommended Jason for anyone looking for a new or used car. Jason was very professional and provided exceptional customer service throughout the entire process. He was kind, friendly, and incredibly helpful, always going above and beyond to make sure everything went smoothly and that I received my car on time. He was also very responsive and took the time to answer all of my questions thoroughly. What I appreciated most was how he walked me through the entire process from start to finish, making everything feel easy and stress-free. If you're in the market for a vehicle, I strongly recommend asking for Jason--you'll be in great hands! read more

Isaiah C.

22 days ago

I had an excellent experience with Servco Lexus. The customer service and overall sales process were outstanding from start to finish. A special thank you to Richard Lee, who helped me purchase my first car. He was incredibly helpful, attentive, and accommodating when it came to my specific needs and preferences. Richard was also super patient! Richard made sure I understood every step of the process and answered all my questions clearly and directly, which made me feel comfortable throughout the purchasing. The entire team created a welcoming and friendly environment that really stood out. I highly recommend working with Richard Lee if you're considering purchasing a Lexus--you'll be in great hands! read more

Serena H.

4 years ago

Wow, I had a great experience with Jason. He was friendly, patient, and came across as genuine. I appreciate all of the time he took after my purchase to go through all of the functions and features of the care. I felt he was authentically happy for the upgraded features that happened to be included with the car by the previous owner. Completing all of the paperwork was also quick and easy. There isn't any that I can think of that could be improved. Car buying has always been a anxious experience for me in the past but this one was smooth and less stressful. Thank you for a great car buying experience Jason and the rest of the Lexus team. If you are ever in the market for a Lexus, Jason is your man! read more

Randolph B.

5 years ago

Went to Servco Lexus to look for a replacement car. Jason Thai, remember that name if you are looking for a great experience, helped me find exactly what I was looking for. Very professional. Explained everything and answered all my questions. Went beyond the norm looking for a vehicle. As you know there is extremely limited inventory during Covid. He found 2 that were still in transit on a ship and we made the purchase. The whole process was much shorter than I had experience at other car dealers, much shorter. My car should be in in 2 weeks and I'll write another review on the after sales experience (most dealers don't care much about you after they make the sale). read more

Andrea P.

11 years ago

I no longer needed my truck so i went to look at a few places before I came to servco lexus. The team at servco lexus was short staffed since the car show was going on, but we were lucky to be paired with Bryan Okuno to help us with our trade in and purchase of a lexus suv. Bryan was kind, friendly and very helpful. In fact, some other people wanted to test drive the same car I wanted to buy and he made sure I got it!! The service is no pressure and relaxed. If you are in the market for a new or used lexus, please check out servco and ask for Bryan. He is awesome and so is my new car! read more

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