My spa had stopped heating and so called Sensible Spas and spoke to Bill. He came out that very day and diagnosed the issue within minutes. After ordering parts he came out a couple of days later and fixed it. He even called and followed up to make sure everything was working ok a few days later! Where do you get service like that anymore these days? His price was very reasonable as well. I would highly recommend this company! read more

Recently purchased a spa from Sensible spas in Livermore. Debbie was super friendly and helpful while I shopped around their warehouse. She was not pushy or impatient. After choosing a spa, it was a very simple process to set up the delivery. A few days later, Debbie's husband, Bill, and a crew of two men arrived at my home, took out my old spa, which was not an easy undertaking, and installed the new one. All of this was done in a very meticulous, and professional manner. All 3 guys were very friendly and answered all my questions pertaining to the use of the new spa. So far, the spa has been awesome. Overall, a great experience working with a Sensible Spas in Livermore, I would highly recommend them if you're in the market for a spa. Brad Hoy read more

I received my spa in only a few days and the setup was prompt and professional. The Aquaterra 4 seater is working well and up to 104 degrees. Highly recommended read more

We bought our hot tub from Sensible Spas a few years ago. There were so many choices and Debbie and Bill helped us pick the perfect one for our needs. Delivery and set up was so quick and exciting. We have been enjoying it regularly for years. Just last week the motor started making loud noises. They were able to assess our need, a new pump, send out the nicest and very knowledgable repair person (Kenny) and get us up and running again quickly and smoothly! I get all my chemicals from them too. We couldn't be happier! If you're looking for a hot tub, this is your place! Excellent everything!! Thank you!! read more

I recently bought a spa from Bill the owner. Let me tell you from one business owner to another the experience was so easy and seamless. I was never pressured into buying anything and was given all the information about several different spas . I selected the spa that was most suitable for my family. The delivery was easy and worked out great. Thank you Bill we are super happy with our spa. read more

I called to ask if they would please provide me with an in-home estimate and before I was even finished asking my question, the man on the phone interrupted me and said, "No... I have no time for doing that." Really?? Nice business ethics. read more

All I can say is...Wow! Customer Service is their number one priority. From the visit to the warehouse, to answering all our questions, to the delivery process and set up! Wow! Buying a hot tub is a BIG decision and they made us feel confident in what we needed to know to make the right decision for our family.... They even referred us to an electrician they have worked with for 20+ years...I'd give them more stars if I could! read more

Stop thinking about it and make the appointment! I had an amazing spa in my backyard within 24 hours of my appointment. Sean answered all of my questions and made the decision easy (I am usually the worst at making a decision!). There was no pressure or rush to purchase at all. The spa was delivered and set up the next day. Everything was explained very well and at each step of the way I've been told to call with any questions. The plug and play was the best option for us at the moment. The jets and the temperature is perfect for us! We've used the spa almost daily and absolutely love it! Again....MAKE THE APPOINTMENT! read more

Highly recommend going to Sensible Spas if you want excellent, honest service. Their prices were within our budget. Debbie and Bill were super nice and great to deal with. read more

I went to sensible spas over the weekend with my partner to check out some spas in person. A must do experience when shopping for the right one for your house. Met with Sean who was just a delight to work with. He gave some great recommendations for our set up and genuinely cared about us getting the right spa for our house. Although we ended up getting a spa through a different company, it was only because they didn't have a model that we preferred in stock. Partly due to the pandemic and hot tubs everywhere are out of stock everywhere or are significantly delayed. Sean's customer service greatly impacted our decisions to buy the right spa for our house and I sincerely appreciate his efforts. read more

Love our Caldera spa, love the super helpful & knowledgeable staff. We got our spa delivered in November and it has been the perfect addition to the entire family. The team was flexible with things not being ready yet on our end and they got it up and running in no time. My hubby would say that nothing beats coming home from a long day at the hospital and having a good soak under the stars. Our neighbors recommended Sensible Spas to us as they have had three spas over the years from them. I highly recommend Sensible Spas! A+ read more

I bought my Caldera Geneva spa from Sensible Spas in 2011. We were able to shop the different models at the store and we good very good advice and also a good price. The installation on our property was not easy (access) and Bill did a great job getting everything in and set up. The few times the spa needed maintenance or repair, Bill came by quickly and fixed the issues for a fair price. Highly recommended. read more

Great company and the owner cares.They are quick to respond and they know what they are doing. Repair work pricing is reasonable. I highly recommend this company. read more

Bill and Sean are amazing! We walked in and had made our choice within 5 min and they installed within the week! The installers that were with Sean were also great! It was just icing on the cake in today's world where customer service lacks! We are beyond thrilled with our purchase and all of the staff! We have already referred several people from just a week ago! read more

I do not know why I did not find Debbie and Frank earlier in my quest for a new spa. We went to one place close to my home who only delivered spas. No hook up. No fill. No take away of the old one. I was emailing back and forth to another company who had teased me with, "10 spas under $10K." Well, it seems that they only deliver 2 brands to my home and anything under $10K was not available for me. Then, I found Sensible Spas! They had so many to chose from. They even had some from Costco (which my husband was interested in) and some scratch and dented. We picked one from a floor sample and Debbie gave us a discount even though it was only on the floor for 3 days. Sensible Spa: Delivers, fills, tests and took away the old one. Do not go anywhere else. They deliver to many locations including Cooper Valley, Discovery Bay and more! They have a huge selection. read more

Very nice and honest people! We would've bought from them if they had spa's available the day we visited! Definitely worth the visit though!! Affordable spa's & great condition!! Call before arriving as they sometimes have different store schedules than stated on the website. read more

Sensible Spas in Livermore were amazing to work with. I let Debbie know what type of spa I was looking for & when one came available, she messaged me right away & she was available for us to come see it in person. We ended up purchasing a spa from them & they delivered it 2 days later, all the way into our yard & set it up completely. Other companies wanted to leave at the curb, for you to bring in & set up yourself. The delivery men were very professional & informative. They even gave us an electrician's phone number to get the electric run closer to our spa. (Which was a great experience too). If you want to use a professional & honest company you should use Sensible Spas. read more

Sensible Spas - Spa purchased - Hot Tub & Pool Near Me - Livermore, California

Getting a tub during Covid is no easy task. We visited Sensible Spas and Debbie was super helpful. We picked the Caldera Marino and were lucky enough to get an extra that was included in their next shipment. Delivery was so smooth (use their electrician if you can, he's great). This was one of the best purchases ever - we are in it daily! read more

Bill and Sean were very professional, great attitude and great conversation while they cleaned, installed and filled up the jacuzzi. Also gave great advice on what products to use to maintain it. Debbie was so helpful when my family went to check out the jacuzzis and gave my mom a free booster seat! All in all great price and greater service! You can't go wrong with Sensible Spas. read more

Sensible Spas - Hot Tub & Pool Near Me - Livermore, California

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My Wife found Sensible Spas online. We went in and explained what we were looking for. They were fantastic! Very knowledgeable and took time to answer all of our questions. We found the perfect Spa for our backyard project. So Glad we found them! I can't thank Bill and his team enough for all of their help. They also recommended an Electrician to complete our install. Mario Kobierski (Astra General Electric Inc) was also outstanding! Great price, Great work and also very knowledgeable. Thanks again Sensible Spas for the fantastic experience. read more

My wife and I were looking at small tubs for our backyard oasis I came across sensible spas ad on craigslist ad - I contacted Debbie she gave me all the information about the spas on hand I drove about an hour met with Sean - Super informative friendly hard-working guy stayed a bit late after hours to make sure our tub was wrapped up secured and perfect to go- we got home set up the tub no problems just as they instructed a few days later a follow up call from Debbie we inadvertently ended up with the wrong cover even though it fit and looked good she drove an hour out of her way to come and exchange it to make it right -good customer service and kept to their word on previous arrangements spas are at great savings since they are brand new Scratch : debt models but I really couldn't find anything wrong with any of them that we looked at head on over get your spa from sensible spas! read more

Everyone was so helpful. Sean answered all my questions. When they came to deliver it, Bill gave me a infomercial on my phone to make sure I knew how to use my spa correctly. They are all so friendly and kind. You should definitely buy from Sensible Spa's. read more

Needed a new cover for my spa. Took a picture and sent it in and Bill ordered it and had it ready and waiting. Great service thanks Sensible spas. read more

Sensible Spas - Hot Tub & Pool Near Me - Livermore, California

Highly Recommended My wife and i have been looking around for a new spa and then we seen Sensible Spas. We went to the shop in Livermore and the gentle man there was cool and answered every question. We went ahead and purchased a spa and they had it delivered in 2 days. Great service and a fast delivery. Spa has been great. My kids are in it every day they possibly can. Thanks to Sensible Spas for everything. read more

After doing our research, comparison shopping, and asking around, we homed in on Sensible Spas, and we are so glad we did! Their choices were varied. Their prices were great. Their advice was great. Their set-up and customizing was perfect, and their delivery and set-up was faster and smoother than you would ever expect. (We could have saved even more by picking up the tub at Sensible Spas, ourselves.) If you buy your spa here, you'll be buying from real people who care personally about their customers. All in all, a top-notch experience! read more

Sensible Spas - Best price & best advice! - Hot Tub & Pool Near Me - Livermore, California

Look no further, this is your place to shop and buy! Sensible Spas is professional, personable, have a good selection, they're organized, honest and very knowledgeable! The team at Sensible Spas will set you up! Loving our hot tub! read more

Truly excellent customer service. Bill is very easy to work with and accommodated our schedule for delivery and repair. Purchased a spa through them in 2019 and they delivered it, set it up, and explained everything I needed to know to start using it. Their spa prices are hard to beat and even their maintenance supplies are competitive with Amazon. The spa had a small hiccup this week which required a repair. I called Bill and he reassured me that it was covered under warranty. He worked around my family's busy schedule and sent someone to repair the spa without us even be being home. No cost to us for the repair. Could not have been easier to get our spa serviced. Local business that deserves our support. read more

Great Company and Sales Team! Had shopped around and always felt like we were given the hard sell, not here. They were knowledgeable, honest, and made us feel at ease about our purchase. The delivery and install as a piece of cake. Could not be happier, referring everyone here now! Thanks again guys. read more

We were looking for a hot tub since vacation seems to be out of the question due to Covid. After visiting several companies we went with Sensible Spas. They had the best customer service & value. They were knowledgeable, efficient & has helped create a relaxing retreat in our backyard. Definitely recommend Sensible Spas! read more

Great experience! Debbie and Bill made this so easy. Honest people . Next day delivery was made.. seriously would recommend to anyone looking to get a Spa. read more

Sensible Spas - Hot Tub & Pool Near Me - Livermore, California

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Recently purchased my hot tub here and I cannot say enough positive comments about my experience with Sensible Spa. Bill provided exceptional customer service from the minute I talked with him on the phone to the time he delivered and set up my unit. He was thorough in explaining all my options when it came to purchasing the right hot tub for me. I was extremely satisfied with the set up as well. He delivered the tub in pouring rain and still took the time to make sure everything was dialed in. ....haven't had the urge to spend time leaving a Yelp comment in a while. Sensible Spa deserves more than 5 stars. read more

These Guys are GREAT!!! Wasn't too sure about buying from a discounted store, but they way exceeded my expectations! They had a great selection, the pricing was competitive, they delivered the next week with great attention to detail, they called beforehand to make sure the delivery would go smoothly, they educated me on the chemicals, and they checked in after the install so confirm everything was working well. A number of months later when I had an issue with the tub, they came to check it out the next day, they sent someone to fix it the following day, they guided me through the refill and start up chemicals again...could not have asked for more. Bill, Sean, and Kenny were fantastic...I highly recommend Sensible Spas to anyone looking for a great spa experience. Btw...we love the spa itself too! read more

I was in need of some help replacing our spa cover. I had called around and did the online thing without much success.... until I called Sensible Spas and spoke with Bill. Bill walked me through the process , had me send a few pictures, called me back right away for a couple of measurements and the order was placed. Cover came in and Sensible delivered it directly to my house and installed it on the spa! Thanks Bill, Debbie and team! We're one happy customer! Love supporting our local Livermore business! read more

Definitely have earned their 5 star reviews. Our experience has been similar to most, excellent customer service and good price on a quality spa. Bought the spa on a Saturday, installed the following Monday and we've been enjoying it ever since. Had one little issue with the control panel, their technician was there next day and fixed it like new. We highly recommend Sensible Spas if you are looking for a new tub! read more

This place is great. We got our Caldera Martinique spa here. It was delivered and installed about 7 years ago and go back for servicing and accessories. The prices are the best around. They have options for different budgets. Best of all they are down to earth. There is no high pressure sales pitch like other sales stores. They care about what you want. read more

We've been thinking about buying a hot tub for a while, and since the SIP, our gym has been closed so we decided to finally purchase one for our back yard. The service at Sensible spa was fantastic, from the moment we walked in to the delivery and set up. Great prices and great people, I highly recommend calling them if you plan on getting a hot tub of your own! read more

Great service ! We really appreciated how quickly they were able to answer our questions find the right hot tub and book a delivery literally two days after we purchased the tub. We visited other spa retailers who gave us estimates of 8 to 12 months for delivery, simply not acceptable for us. Bill is the owner he will take care of you it's nice to be dealing with the head cheese I highly recommend sensible spas! read more

I can't say enough great things about this company. Back in 2013 I purchased a starter spa here. The owner Bill really listened to what I wanted versus trying to up sell me something I didn't. Flash forward a couple of years, I bought a new house and was ready for a bigger spa with more bells and whistles and of course Bill took the time to answer all my questions and found a spa for me that has been absolutely perfect! Customer service is always excellent - this company is always there to answer any questions you have in a timely manner and delivery and set up was flawless. read more

Very happy to recommend Bill, Debbie, and the whole team: they did a great job replacing my old spa (as well as repairing it for years before it went to spa-heaven). I love the replacement, as well as all the little extras that Bill added to ensure it remains low-maintenance, and in perfect condition. Will definitely recommend to anyone who has a spa, or who needs some realistic advise on how to become a spa-owner. read more

Every step of the process was painless with Debbie and Bill. First I showed up to the showroom when they were closed. I call and Debbie quickly drove over and opened up. After about 15 minutes of looking at all the different options they offered I made my decision. The next day Bill was at my house with the spa. I purchase a Costco return unit that was in perfect condition. Its a 110v model. We were hesitant at first to go with the 110v but we are completely happy with everything. After touring several Hot Tub shows the only way to go is with Sensible Spas read more

Sensible Spas - Hot Tub & Pool Near Me - Livermore, California