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Aquos Pools

3.9 (131 reviews)
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Response time

4 hours

Response rate

70%

Services - Aquos Pools

Pool installation

Pool remodeling

Aquos Pools Photos

Recommended Reviews - Aquos Pools

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Reviews With Photos

Jennifer D.

Everything great until the pool is done. Customer service after that is lacking. I've emailed and called with a couple minor concerns and no one seems to care.

Joe T.

I wish I could give you the company half of a star, the only reason for half is the original build went extremely smooth. But that's where the quality stopped. Their intro says, "Out team is dedicated to providing custom pools that allow you to create lasting memories." Yes they created a nice pool, but the quality of the build and materials are subpar. And once Covid19 hit, this pool builder used it as a crutch to let our warranty expire without correcting our issues. Here are a few of the problems we've had so far; -Immediately after the install we began to run into problems; -We began to have huge cracks in the concrete and the coping around the spa cap began to separate from the walls. The company sent someone out to try and fill the gaps with caulk but it was a mis-matched color and has since separated again and there is now a 1" of separation. -The electronic control system that was "safe" per them in the sun has faded and all the buttons have cracked. -Two of the LED lights in the pool and the LED light in the spa. -Because of the cracking concrete and coping separating the rock on the wall between the pool and the spa has now come loose. -The pool sweep has never worked correctly and has already needed to be rebuilt by our pool cleaning company. -The pool heater has had a leak they they said would self seal. I have emailed and called the company and now they won't even call back. Don't use the company!!!! We had this pool installed in 2017 and have used it only 3 summers and spent a ton of money on our backyard and now need to spend a ton more to fix their terrible work. I have a ton more photos and all our email correspondence if anyone would care to see before you choose a pool builder.

Call them and ask if they would be able to provide a key access for the pump. And their customer service are terrible
Orient N.

I purchased a house with a pool that was built By this company. When I'm trying to figure out how to schedule a daily cleaning with the machine, an error message came up. I reached out to the previous house owner but unfortunately she doesn't remember code. So she suggested me to call the company directly. The first guy who I spoke to immediately want to transfer me to the warranty department without understand what the situation is . I told him I don't need the warranty thing. I only need to know how what is the key code is or what should I do with this. He took down my information and then transfer to the lady. I don't think that lady had a good day so far. She said if I need to know more about the pool, I can buy the school package for $200 and someone will teach me how to use the pool. I told her I do not need that package. I only need to know what the key passcode is or how to pass by it so that I can schedule the robot cleaning for my pool. Omg she was so rude and hang up on me. Then I called back. This time was a girl. She doesn't seem like she want to help out. So of course she transferred me to the angry lady again. So far the only useful information that I received is the name of the manufactory for my pool pump. And the name of the rude lady - Andrea . So be careful when you do business with this company. Make sure to keep all your paperworks. If you lose any of it you will never be able to get your key code back for your pool.

We had Aquos build our pool in 2016. They did a great job, and we've had no problems with their workmanship. The contractors were all professional and cleaned up after. Our build back then took almost 3 months to complete.

Joni you built my pool in Oakley. Attached pics are the stains I emailed about since October and my concerns were dismissed with yet again additional quote to get it resolved.

Rebar sticking out
Cassie L.

When we decided to put in a pool, we met with five different companies. Aquos designer Joni was extremely easy to work with. She listened to what we were looking for, made changes as needed, answered all our questions, provided insight and recommendations. We were impressed with the visualization software of what our completed pool and backyard would look like and the fact that this is a family owned and run company. We signed with Aquos in November 2019. We were given a dig date for December 2019. We didn't hear anything from Aquos through December and got a knock on our door on a random Saturday in January from a guy saying he would be digging our pool and wanted to look at the project. He stated he would be digging the pool Thursday of the next week. Come Tuesday, we get home and our driveway is blocked with trucks and dirt; they were digging the pool. This should have been our first sign that communication would not be what we expected. We very rarely heard from the lead scheduler Ozzy. I would often call and text without receiving a response for days at a time. If I was lucky to get a response, it was never a straightforward answer, always open ended or he needed to check with someone else. For example, we had an issue with the deck, and I was always told someone would be out Monday or Tuesday. They would not show up, then it was Wednesday or Thursday, then next week. We never knew where we were in the project, what the next step was or when someone would be at our home. One of the main reasons we chose Aquos was because of their family owned and run status. They may be a family owned and run company, but they subcontract out all work. The only part of the project Aquos/Bud's concrete competed themselves was the initial dig. Everything from rebar, plumbing, gunite, tile, concrete, plaster, was all subcontracted out. This makes it extremely difficult to hold anyone accountable. This makes communication even more difficult since we didn't have anyone to speak with directly. Every time we would ask a question, we were told we had to get in touch with Aquos and as stated, communication was close to nonexistent. This was extremely frustrating when there were issues to be addressed. The only time communication was timely, prompt, and direct was when a payment was due. My husband took it upon himself to get started cleaning up our yard since all the subcontractors left such a mess and so much garbage. Andrea was helpful and sent someone out to clean up, but the yard needs more work and he left their fence and a large piece of wood. I'm not a concrete expert, but I don't think the wood stays on the back of the wall forever? Are the tiles supposed to be this dirty? This is extremely disappointing when you pay a company such a large sum of money and get such mediocre work. A light at the end of the tunnel was Frank, who met with us and walked us through all our equipment. He provided us with so much informative and detailed information not only on our equipment but water chemistry and how to keep our pool sparkling. I am now worried about the owner's responses to other posters regarding issues pertaining to their saltwater pool, as that is what we went with based on Joni's recommendation. We've also been told by a concrete specialist to anticipate deck issues in 3-5 years based upon the lack of a border and expansion joints. Only time will tell. Joni, Frank and Andrea were all amazing and our pool is beautiful (if you don't pay attention to the details) but if we had to do it all over again, we would go with a different builder.

Chris D.

I could go into a very long story which is still going on a year later but I think pictures speak more than words. To be fair, Harold tells me he will take care of everything and get it fixed. The only issue is, I am still waiting and can't seem to get a reply from him or anyone from Aquos. I truly look forward to the day this is over and I can update everyone on how awesome my pool is.

June 2020

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Ask the Community - Aquos Pools

Hello! Does Aquos do semi-inground pools? Looking to save on costs AND trying to find options that works with my current landscape as much as possible

We usually try to work with the slope of the property to obtain the most usable, visual, budget friendly approach. I am not sure if your question is answered, but I would be happy to discuss your options with you.

Is it true there's a "good time" to have a pool installed, as in a time of the year where you can save money?

Most builders in California work year round, and many provide either special pricing or upgrades that provide more value in September,October & November.

Don’t See Your Question? Ask Away!

Review Highlights - Aquos Pools

From Harold writing up the plan, to Sean managing the job, to Ozzie scheduling and Jorge helping it was great.

Mentioned in 39 reviews

Read more highlights

Aquos Pools - swimmingpools - Updated May 2026

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