Horrible! The customer service completely disappears once they get paid. Hired to build a pool. The didnt install all of the equipment in my contract then when I pointed it out, they said they didnt think I needed it So they didn't install it or make plans to. Mind you, they still wanted to charge me the same as if it was purchased and installed. When I asked them to install it (chlorine feeder) they wanted to install it contrary to the contract because proper installation would require them to replumb most of the system since they never planned to i stall it. They aslo set equipment in an area where I explicitly said, and documented, I didn't want the equipment. When I asked them to move it, they refused and said the system worked which they said means they didn't need to move it. Fortunately I have a vast amount of experience with water treatment , project management and contracts so I was able to identify these issues and call them out. Im sure they would have taken advantage of any less experienced person. These are clear contract breaches and when I tried to resolve the issues with them they stopped answering the phone or returning calls and started sending emails attempting to intimidate me to accept the project for fear of legal recourse. I recommend looking elsewhere for a pool builder. If you happen to roll the dice and use TradeMark just know that you have been warned and make sure to document everything and find someone you trust to help oversee the project. read more

Trademark Pool & Spa - System should have had an in-line chlorine erosion feeder. It requires over 18" of space to install which is not possible now. - Pool & Hot Tub Service Near Me - Salida, California

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If you value your hard earned money do not hire this business. These guys are not organized and work when they want. If your paying someone for a job, you are a priority. You shouldn't need to wait for them to work on other jobs locally just so they can save their own time. They are not professionals to say the least, and will take your money and give you a subpar service. We're talking about putting epoxy over hole they chiseled into pool pipe fittings instead of replacing the fitting. They poured a concrete slab for pool equipment that they later said couldn't be put there. They are the ones that measured and ensured the equipment could go there. They later came and poured 2'x 12" next to it because their error which now looks like shit. The drilled into the side of my home and drilled into my shower wall instead of the attic to rewire. They put in the contract that they would install a new drain in the spa but after they were paid said that the spa wasn't large enough to install a new drain? None of this was measured or thought of before they took our $25,000. There was issues with the pebbletec like I said there would be and they said no surface is perfect and came out to under water sand down the bubbles. There are trowel marks that your feet feelore rough than the pebbletex itself. You can see it as well. PLEASE DO NOT GO WITH THESE GUYS, VERY UNPROFESSIONAL. They even switched the foreman because I asked the question of whether ALL the old plaster was coming out because of all the markings that was left behind. He said it was not necessary and that was that, I didn't wanna be dramatic. Keep in mind 25k is alot, but a few days later we get a new foreman and he has no idea whats going on with the project. read more

We were considering using Trademark for re plastering our pool. The neighbors had their pool done. So we had a great opportunity to witness the process first hand. We were not impressed at all. The bottom and sides have trowel lines in the pebble tech, the coping is not straight and the color she chose was not the color used I heard one of the hues when she told him it was the wrong color "it will darken up. She has tried to get the owners to help but they have passed it on to someone else who told her it's like buying the wrong color car you can't change it! Thankful this is not our pool and $20,000 read more

Thank you to the hard-working and experienced TradeMark Pool & Spa Team for making my families backyard pool & spa truly a dream come true! Amazing service through the whole construction of our new pool and spa, our designers and project manager did an outstanding job coordinating everything and making our vision come true, I highly recommend this company to anyone looking for a new pool or spa! read more

Very impressed with TradeMark Pools! From start to finish we received 5 star communication and quality service! Stephan started with a great price quote and didn't try to over sell various upgrade options. He was excellent in assisting us with choosing the stone, tile, and pool plaster color. Gustavo was our assigned project supervisor and provided great communication regularly with the on going pool project. From day one to finish, Trademark Pools showed up with high quality crews that were very friendly and worked extremely hard along with cleaning up everything by the end of each work day. They are a family run company that doesn't sub out contract work! No delays, as they build the pool in phases with deferent crews of 3 to 8 experts in their skill trade. Daniel was in charge of stone/tile installation. His crew performed with exceptional skill and meticulous detail. Head Plumber Albert and his crew went above and beyond in communicating the plumbing layout for the pool and water fall features. We highly recommend Trademark Pool and Spa! read more

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Shady neighbor & shady contractor!! I moved to Lodi and bought my house on Chianti Drive almost three years ago, one of my neighbors has lived here since these homes were built in 1983. A couple of months ago my neighbor, a senior couple approached me asking if they could access my fence because they wanted to have a pool built in their back yard and needed a small tractor to come in to dig out the dirt; I said sure. They brought over something like a permission slip giving them access to remove sections of my fence. In return my neighbors said they would replace my fence with a new one without me asking (remember this). The pool hole dug, pool cemented, and they started the tile work. I came home one day to find the pool guys (all Hispanic from Trade Mark Polls) with the last section of my fence placed off to the side and a ditch dug out encroaching onto my side of the property line of the about 4 (four) inches or so with the plan to place cinder cement blocks for a fence instead of wood for this last section (something not discussed). I ask the workers what was going on, "well Senora we were told by our boss Daniel this morning that this was the plan" I immediately told the workers that under no circumstances did they or the neighbors have permission to encroach the property line! The workers called their boss Daniel, put him on speakerphone explaining my concerns and that I never gave permission to anybody to cross the line. Crossing the property line never came up nor would I have given permission for this to happen. After checking on the workers a couple of times I noticed the workers still filled the ditch with a cement like they were still moving on with their plan. One worker said, "Senora were going to cover it with dirt you won't even know it's there". Of course this upset me, the workers ended up putting in a thin piece of plywood in the ditch and removed the wet cement over to where the property line was originally. At this point, the workers reassured me that they would follow the line not crossing it. About the third time, the neighbor came out to his back door asking if everything was ok, of course I said no. He said, "its only about two or three inches, what's the big deal"' Seriously! The last back section of the fence was built with cinder blocks. read more

Trademark Pool & Spa - This is the truck and info for the company. - Pool & Hot Tub Service Near Me - Salida, California

Horrible experience I was in talks with sales rep Russel and the whole process went well and strong but fell short strike out I went far as setting our second appt at their local office and went thru the process of talks and 3D design and upgrades etc and before I left I ask if I can have a copy of the quote to go over with my family. like any other companies provided me with a detail break down but after the 2nd appt never heard back from them called left msg no respond back just to let everyone know don't have expectations with trademark was left high and dry, under deliver a little upsetting waste of my time. Word of advice do your research and ask questions as a consumer we all have to feel comfortable to make a purchase of this magnitude, which I thought I had. Good luck in your pool search. read more

I can't recommend Trademark Pools in spas enough. Every one of their workers has been truly professional and pleasant to work with. They have been on time and consistently available for any of my questions. I can't recommend Trademark Pools in spas enough. The renovation of my pool is awesome. Alden and Ernesto kept everything moving like clockwork. I absolutely love the design of the pool. All of the guys that worked for Trademark were professional and knowledgeable. I absolutely love the new deck, tile and pool color. Every stage of construction was efficient and thoughtful. Thanks Mark read more

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Finally, the leak that resulted from Trademark's remodel on our pool is fixed. Trademark has a 'diver' that will enter the pool to monitor for leaks. Once the diver found the leak it was repaired. They used some black substance that fouled the new plaster. After many more phone calls from me, Trademark sent a repair team to replaster the areas that had been treated with black substance. It took one year (Oct. 2021 - Oct. 2022) from plaster removal to final repairs. Trademark did eventually make sure the job was complete. read more

Trademark Pool & Spa - This black product was used to repair the leak that resulted from pool renovation. - Pool & Hot Tub Service Near Me - Salida, California

After getting a few different competing quotes, we decided to hire Stephan Machado and Trademark Pools to do a minor remodel to our pool. They weren't the cheapest, but were very competitively priced. Ultimately we made our choice based on Stephan's professionalism and the fact we've seen a lot of their trucks in our area since we purchased our home, so they must be doing something right. Trademarks crews were second to none in efficiency and cleanliness, especially compared to other contractors I've had do work at my home. They stuck to the timeline, and presented ZERO hidden costs. The pool looks better than I could have imagined. Based on our experience, I would recommend Stephan and Trademark Pools to anybody that wants a quality job done right. Well done guys!, Jerry read more

Trademark Pool & Spa - Pool & Hot Tub Service Near Me - Salida, California

I am so pleased with the start to finish of our pool resurfacing. They are very professional, efficient, and reasonable. The project manager has always communicated well. The crew has done an amazing job. The crew has never left a mess. I would highly recommend this company. Thank you for making our 44 year old pool new again. Definitely a 5 star rating. read more

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We started a pool remodel, we got 5 different quotes and decided to go with Trademark Pools. Stefan was our sales rep and was a pleasure to work with. Knowing nothing about pool remodeling we had plenty of questions and Stefan was very patient with us to address all of our concerns/questions. He even met with us at their showroom after hours to go over the product. We signed our contract 7/2/24 and a little over a week later the project started. Matt was our PM and yet another great experience. Great communication, answered texts/calls right away and made us feel very comfortable in all of this...Demo crew, tile crew, plumbing crew, plaster crew all FANTASTIC EMPLOYEES. After working all day, before they would leave they cleaned up EVERY-TIME. Mike our chemical guy was FANTASTIC as well. He helped set up our pump over wifi, we also bought a new pool cleaner, which he helped setup as well. Very knowledgeable and answered all of our questions and took his time showing us all the features of our new system. I 100% recommend Trademark to anyone who is thinking of a remodel or new pool. Best price, best workmanship and complete satisfaction. Thanks Trademark and to everyone involved. read more

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Trademark was excellent to work with! I highly recommend Ron and the team over at trademark. All of their workers were extremely professional and Craig is one of the best project managers in the business. He was very thorough throughout all of the stages and even saved me from having to purchase a new gate. Thanks for all of your help Ron, Craig, Gustavo and team. They also finished way ahead of schedule giving us an extra month and a half to enjoy our pool this late in the summer! read more

Trademark Pool & Spa - Pool / Spa / Slide - Pool & Hot Tub Service Near Me - Salida, California

The process was horrible and the project manager was rude but our pool came out amazing!

Look no further!!!! Family owned businesses is the way to go! They did a FABULOUS job on my pool re-surfacing, every step of the way! They were also done ahead of schedule! Gustavo Trujillo was my Renovation Project Manager, updated me every step of the way! If he's your PM your LUCKY!!! read more

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Had a pool built by then completed just last month. They did an excellent job, the pool came out fantastic. Only feedback I'd give is they could be a little more responsive but overall was a pleasant experience. I'd recommend them for your pool project. read more

Trademark is no doubt the best in the area! Our GC Don was so awesome and went above and beyond daily to help with any questions or concerns we had along the way. From beginning to end the process was consistent and they were very thorough in making sure everything was done properly. Once our project was done in mid October 2022, even with all the rain storms in early Jan 2023, they came back to bring more dirt that had eroded from all the flooding since the yard wasn't dont yet. I was freaking out and Don again came to my rescue! Would definitely recommend trademark and 1000xs Don!! Our pool turned our amazing! read more

The salesman Ron from ( Salida Ca Trademark pools), who calls himself a consultant, never returned my calls or answered my text after I signed the contract. This salesman is unprofessional when It comes to dealing with customers questions,needs and concerns after signing the contract. He's just interested in selling you a product and forgetting about the customer. Custoners come first regardless of the amount of money spent,but it's apparent that's not this company's model. We spent just over $50k on a pool and did not bother even returning our calls, period. Definitely would not recommend Ron or Trademark Pools to anyone for any business. David from Turlock California. read more

I recently had my pool updated/remodeled every member of the Trademark team was so helpful and respectful. They completed my pool on time and on the budget we set. I highly recommend them for any reconstruction or new pool installation. They even through I. Some extras at no cost. Our pool looks more modern and we are very happy with the results thanks Trademark Pool and Spa. The Hicks Family read more

Personally for me, I didn't want to hire after I read so many issues on the BBB. Plus I felt hurried and rushed, sad because I really wanted to use them. read more

We always heard the Trademark commercials so we gave them a try. Now the pool looks nice, but they did some shorty work. First the project manager on our contract was very rude and I requested him not return to the sight. Well it's been some time and we have found issues not with the pool but the cement the cut and poured is now sinking. The area they brought their tractor in apparently they broke my drainage I get it this happens. But not fixing it is the issue. I discovered water not draining after the most recent storms. Well they knowingly broke my drainage because they felt fit to put a piece of plastic bag with duct tape to block off the pipe. Well I had to clear caked up mud had to snake it and add new pipe. I am moving to a new home and WILL NOT CONSIDER THEM FOR MY NEXT PROJECT read more

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Starting in mid-June we were told our pool project would be finished by late September. It is now almost September and the permits have yet to be issued. So far we've really gotten the run around from their staff. At this point in the game we are considering canceling the whole thing. Update: We didn't cancel. Once the crew finally got to work, they experience was much better. The pool looks beautiful. There are some spots along the coping where the deck has raised and separated the seal. I need to call them to do the follow up touch up work. Let's see how/if they follow up. Follow up was great. They were very quick to respond and did a great job. read more

Trademark Pool & Spa - Finished pool. - Pool & Hot Tub Service Near Me - Salida, California

BEWARE... Read all the bad reviews. They are all the same complaints. This pool company will charge you top rate prices for basic unacceptable work, poor customer service and no follow up communication. We met with three different pool companies and while Trade Mark was not the cheapest, we chose Trade Mark because of Alden, our salesman, who was a perfect fit for what we were looking for. But then we never saw him again. Too bad. I wish Alden would come see what actually happened to the pool he helped design. Disappointing to say the least. Trade Mark said our pool would be complete within 75 days from the day they dig. We signed in March 2021 and they did not dig until late May 2021, The total days that they show up to actually do work is probably more like 30 days total. Our pool was not completed until September 2021. They show up and do one project, which may take one to two days, max, then you would not see them again for sometimes two to three weeks later or when you would contact them to see what was going on. After our pool was finally completed, we were left with a beautifully designed pool with plaster that was discolored throughout the pool. No communication just instructions to keep brushing it everyday, two to three times per day, keep brushing it the discoloration will go away. It never went away. After complaining for at least three months, they have now dumped so much acid in our pool that, according to other pool companies it looks like the plaster of a three year old pool. Plus, it's still not right. Trade Mark said it is acceptable according to their standards. The deck around the pool is an embarrassing mess. The cement is the worst sloppy concrete job we have ever seen. The color of the cement is not even close to what we chose. We chose a tan color and our concrete is light pink. When asked about it we were told that it takes time because it has to cure. There were cracks in the cement from the first week it was poured. We were told that it is acceptable to their standards unless you can fit a quarter inside the crack. Really! The cement work has absolutely no design and no attention to detail. In some areas it's uneven and crooked. It looks so bad we are going to have it totally redone. Trade Mark should be ashamed of the concrete work. We contacted Trade Mark and informed them that we were not happy with the horrible pink concrete job and asked them to send someone to look at it. We were contacted by Jason and he said he would come out to look at it, but to date he has not done so. We were told by other TradeMark employees that Jason did come to look at it. If he did in fact show up, it's been two months and we have not received as much as a phone call about his determination and findings. Our pool was completed last September and there are still wooden forms in areas of the concrete that they never even bothered to come back and remove and clean up So unprofessional. We spent nearly $60,000 for a Trade Mark Pool. Trade Mark left with discolored plaster that is still not fixed; decking around our pool that is light pink when we asked for tan colored cement, not to mention to the sloppy workmanship throughout. At this point, Trade Mark's position is that this is all satisfactory. SHAME ON YOU TRADE MARK POOLS. read more

I had my pool completed in May of 2022. Shortly after we noticed the water level decreasing and water puddling at the side of the pool. Trademark tech came out found the leak and while fixing that problem something else broke. Months later Trademark came and we were told problem fixed but not so. The puddling and bubbling of water is worse now and the ground next to pool is sinking. We have called multiple times with no response or they tell us that someone will call back.. We've been patient but this is just bad business. Also I'm not really feeling good about this pool, just waiting for the next leak after they band-aid this problem. Until this problem is resolved we're unable to do anything with our landscaping except wait for cost of landscaping to go up. read more

Trademark Pool & Spa - Pool & Hot Tub Service Near Me - Salida, California

I had them put in our Pentair pool pump. It was programmed and then afterwards like a year later we needed help with it and they had no problem resetting it. I would hire them they are professional and courteous and always responds. read more

Mark great salesman! 5 stars for him HOWEVER, once paperwork is done, you will not see him again. The guys on site, we're OK working under the hot sun - offered cold waters throughout the day. They would leave a mess, what I was most upset about was URINATING INSIDE MY BACKYARD ON THE FENCE. I have kids playing around, do you think I want step on a puddle of urine or smell urine? I had a feeling so I put a camera up and sure enough, they we're urinating on my property! Anyhow, I texted Mark with the video, who followed up with his boss who declined any compensation. I still have the text from them dated 6/13/2021. read more

Grateful, thankful, and extremely blessed that we met and got the deal done with Ron Nielsen! Ron was by far the most professional pool design consultant that I have ever met! My girlfriend and I decided to get 5 estimates, some are huge name pool contractors just like Trademark. We got everyone's estimate and let me tell you!, no one could come close to the pool design and all around pool package that Ron at Trademark could offer us! Ron did not use any tacky sales pressure mumbo jumbo when it came down to the wire for when I told him we will make a decision soon! Ron was very professional and extremely responsive! When we called or texted I don't think 5 minutes went by until he called us back! I went in after making the decision to go with Ron at Trademark to design and build our dream pool, Ron sat me and my girlfriend down in his office and shared the fabulous, amazing, outstanding pool that he had designed for us! We were both in complete shock and awe! I actually asked Ron what's the catch? because I thought that it was not possible for him and Trademark to give us what they were giving us compared to what other competitors were giving us! Ron then said there is no catch bud! We here at Trademark build your pool to make all your dreams come true! Well that's true because our dreams sure did come true in dealing with Ron at Trademark! Ron Nielsen's professionalism, responsiveness, awesomeness, contacting me 30 minutes before ever coming to meet me at my home for the first time to let me know he was on his way, his design, what he was able to do and build for my dream pool in my back yard, and just being an all around amazing, professional, awesome, courteous, caring stand up guy is what got the deal done! Ron Nielsen I am honored that I got the chance to meet the best in the pool business which is you! My family and I thank you and Trademark for all that you have done so far! Ron Nielsen at Trademark pool & spa most definitely earned my trust, respect, two thumbs waaaaay up, and me and my family's 5 stars !!! Trademark Pool and Spa!!! I personally want to thank you for having a pool design consultant such as Ron on your staff! Again it is my highest honor that I got to choose you as the contractor who will be installing my pool!!! Thanks again!!! You all Rock!!!! read more

Trademark Pool & Spa - The best in the pool buisness, Ron Nielsen. Don't hesitate at all to give him a call to design your dream pool! - Pool & Hot Tub Service Near Me - Salida, California

The RUST IS BACK! I am getting a rust spot on the side wall of my spa, right next to the crappy patch job they did last year. I call and call and they never return my calls. The last attempt I got a person and they said my pool was out of warranty which is odd because I thought it was a lifetime warranty on the pool. She did speak to someone and they said to send photos of the rust, not sure why if its out of warranty. If I had known then what I know now I would have never used the company! After purchase customer service sucks horrible! read more

Trademark Pool & Spa - Pool & Hot Tub Service Near Me - Salida, California

Ron came out so that we can talk about what we wanted back in the end of June 2023. Scheduled to meet at their office on July 5th to go over the design. He text me on July 4th to cancel because they were behind, said someone would contact me to reschedule. No one contacted me so I called and was scheduled for sometime in August. I believe it was on the day off the appointment, I got a call from trademark pools stating that they need to cancel my appointment because Ron was ill. I was told that so I don't have to wait longer or drive to their office, they would just email me there information. Till this day, I have not received anything!! Of course I have not been waiting but this is the kind of of"service" you'll be dealing with if you go with this company. Regret the time WASTED on them!! read more

We contacted Trademark about building our pool, they were great, at first. The did exactly what they said when they said they were going to do it. Immediately after we signed the contract everything changed. It's been a challenge getting any contact or updates from our project manager. I've had to call him several times to find out when they were coming to work on the next step. His reply is usually "I don't know" or I won't know until the day before. That may work for you, and if it does, you'll be super happy but unfortunately knowing the day before presents challenges for us. When they sold us our pool, I asked how long does this process take, I was told from the day we break ground it will take 45 days to get your pool built. That's not happening. Your mileage may vary, but so far, I'm not impressed read more

Let me start by saying that this is my first Yelp Review. My experience with Trade Mark Pools has be nothing short of amazing! Starting with Stefan Machado who was extremely professional and most of all patient with me during this whole process of trying to figure out what color pebble tech and tile my wife and I wanted to go with. Once I decided it was like only a week later Gustavo came out to our house to drain my pool and to explain in detail the process of remodeling my existing pool and moving forward with the process. I had lots of questions, but Gustavo answered all of them and I could tell he cared. It's like there's there's no doubt questions here. Thank you Gustavo! This is my second rodeo having my pool's pebble tech and tile changed out. First time was at another house, different company. Did they do a good job, yes.. however to be honest Trade Mark Pools is a mark above! No pun intended! Today they were back out to spray in the pebble tech and I couldn't be more happy! The results are breath taking? You can tell these guys are specialists and take pride in their work. So if your looking to do anything with your existing pool or maybe a new pool, I would without hesitation highly recommend Trade Mark Pools.. you will get two solid guys working for you.. Stefan and Gustavo! read more

Honestly the previous reviews left us weary at first. We went to different businesses last august and only TradeMark returned a call in a timely manner. They gave me a timeline and were done right on time, they advised us about Lyon financing and stuck to the timeline Lyon gave them. Trademark notified us when workers were coming out and explained the waiting process for permits/walk through. We're happy and pleased with the experience we had with this company. We forgot to mention, our project manager was Craig. read more

Trademark Pool & Spa - Before the Pool - Pool & Hot Tub Service Near Me - Salida, California

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We are very happy with the service and workmanship provided by Trademark. Stefan was our first point of contact. He was very pleasant and made us feel at ease after going through a horrible experience. Our project manager Marlon was wonderful! He showed up on time and was responsive to our inquiries. As with any project, it's expected to encounter some setbacks or hiccups. Ensure all is outlined in your contract and ask questions before you sign. Overall, we would recommend Trademark. Thank you, Trademark, for taking over our pool project. We love our pool! read more

Trademark Pool & Spa - Pool & Hot Tub Service Near Me - Salida, California

Such a great company to work with! Ron was very helpful and prompt with his responses, and was willing to work with us to make our vision a reality. The build process was quick, and their communication was clear and reassuring. Would definitely recommend read more

ZERO STARS Mr Wampler we're still waiting for someone show up and fix the bad plaster job you left us with in our brand new pool, as well as the horrible decking that is riddled with cracks and completely the wrong color. What kind of company do you run? Shame on you! You cannot even respond to your customer????? DO NOT USE THIS COMPANY. read more

Trademark pool & spa built my pool and did not do a good job. I have scars all over my pool outside band from styrofoam that was not removed and decking poured over it. Their solution was to scrape out the styrofoam and place plaster in the holes. I was told the color didn't match but eventually would. No such luck. My deck is cracking in several locations to Which I was told they don't warranty that. I'm having problems with a leak in the shear decent and because I have a balance of 1500 they won't fix it. So you want 1500 dollars when I paid you 45,000 and was left with a job that wasn't done properly. Do not use them!!! You will regret it!! read more

We are pleased with our finished product overall. The process was daunting and I felt like I had to do a lot of the leg work as far as calling to follow up on getting the people out to do the job. For paying 63k, I feel like the customer service was lacking. I hear this is typical for many new construction pool projects though. If you're looking into getting a pool, just know it isn't a quick process. They might say it will be done in 8-12 weeks but they don't count weekends and they usually do not complete projects within the promised timeline. read more

We bought a pool from Trademark a few years ago. From the beginning, there were problems. The first problem was they used gray concrete to cement my brown water feature together. Therefore, it looks like I have calcium scaling all over my water fall. They made several promises to fix the situation but never do. Lastly, my water light went out which is still under warranty. Once again, they came out, said they would fix the problem and I have not as of yet (10 months later) heard from them. I would never have done business with them if I would have known their customer service was so terrible! Maybe this review can prevent someone else from making the mistake of hiring them. read more

Trademark Pool & Spa - Pool & Hot Tub Service Near Me - Salida, California

We have been wanting a pool for years. We met with a few pool companies before we met with Trademark. From our first meeting we knew they were the company that would build our pool. They helped us design what we had in mind. We changed a few things as the project began and they always accommodated us. Mike Mattox was assigned as our project manager and he was awesome! Very easy to communicate with and always made sure we were satisfied with the pool. They broke ground on our pool in January and the kids were swimming in April. They were speedy and always showed up when they were scheduled to be here. Our pool, craftsmanship and the service at Trademark surpassed our expectations. If you are thinking of getting a pool, you won't be disappointed with Trademark! read more

Trademark Pool & Spa - Pool & Hot Tub Service Near Me - Salida, California

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We are very happy to relate to you our experience with Trademark Pools and of their work with us on our project to replaster our pool. Our pool is 28 years old, and the time had come when we needed to undertake the project. From the beginning of the project, and after looking into two other companies, we met with Stefan Machado, the company representative. Stefan immediately met with us three times before we began the process. The first time, we were able to describe what we imagined for the upgrade. We were particularly interested in assuring the existing in-floor sweep system would be properly refurbished. Stefan met with us three times after our initial contact with Trademark Pools, addressing our goals, the details of the stages of the project, and the payment schedule as the project progressed over the duration of the renovation. We were told that the project would take four to six weeks. The first week of the renovation, we met with our project manager Gustavo. His courteous and efficient work was evident and greatly made us feel comfortable with the challenging work that the project required. Gustavo, and the crew of workers he managed were not only very organized, they were respectful of our property and always left the job site clean and orderly. The second week into the job, the temperatures soared to four or more days of over 110 degrees F, yet the work continued even after we suggested the project could pause until working conditions were better. Gustavo and the workers finished the work just under four weeks from the start of the project. After the replastering and tile work was completed, other Trademark technicians finished the in-floor sweep system, and made sure that the system was operating properly and to our satisfaction. We were thoroughly satisfied with the quality of work, the efficiency and the courteousness of all who worked on the renovation. We would recommend Trademark Pools for a pool renovation to our family or friends. read more

Trademark Pool & Spa - Finished project with new tile - Pool & Hot Tub Service Near Me - Salida, California

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