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    Empire Pools

    1.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    1 year ago

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    Premier Pools & Spas

    Premier Pools & Spas

    (86 reviews)

    $$$$

    We couldn't be happier with our experience with Premier Pools in Salida and our beautiful new pool!…read moreFrom start to finish, Kyle, Jason, Kylie, and Marie made the entire process smooth, stress-free, and enjoyable. They were always quick to respond to our questions, kept us informed throughout the project, and provided exceptional customer service every step of the way. Marie was also great about keeping us updated on dates and times, which made the entire process even easier. Every contractor and crew member who worked on our pool was professional, friendly, and did excellent work. It was clear that everyone took pride in what they do, and the quality of the finished product reflects that. Our pool turned out even better than we imagined, and we are so grateful to the entire Premier Pools team for making our backyard dream a reality. We highly recommend them to anyone considering a pool project!

    Seems like we've had nothing but issues and it's been 5 years since we had our pool put in. If…read moreI'm having the same issue, I shouldn't have to pay $185 to get you guys back out here again to fix the exact same issue I've been having. Even if it's out of warranty. It's the exact same issues. Either find a new tech or wave fees if it's the same ongoing problem and just fix it. Word to mouth will hurt you more then you know. The mark up on is insane for you guys only to ignore the facts. . Taking money out of your customers and cutting corner for bandaid fixes is just wrong . It's not good business. Only for us to have to call you guys again and pay for an additional 185. I would recommend people to do their research and look else where. 2 things I regret. .. is getting a pool and even more.... getting a pool through premier.

    Unique Pool Designs - No yard is to small or to large, call us today for your free estimate and prepare for your full yard transformation!

    Unique Pool Designs

    (2 reviews)

    This review is just for their customer service since ultimately I got a better estimate and used…read moreanother company. However, I feel it's only fair that I leave reviews for all the contenders even when they weren't selected. Unique pools came over and after hearing me out, they provided me with tips on what would look better with the space provided. After a day or two they submitted their bid and although it was very competitive, I didn't get any 3d designs. So even when it looked good on paper, I just couldn't picture the final design. I did get an email from Lupe inquiring about my decision, but by then I had already decided on another company who did provide 3d designs and came in within my budget. I would recommend Unique Pools and what I would do different next time around is shoot them an email and ask for 3d renderings. Who knows maybe it was a quick request but I never asked for it. All in all, thank you!

    Unique pool designs are horrible when it relates to customer service. We as homeowners asked for a…read morequote, we had a pool designer to come out and were told to be patient. We were patient enough that our phone calls and text messages were not responsive to unique pool designs. We had the vision to complete our backyard and unique pool designs vision was to ignore their possible clients. If the company did not want to proceed with the job and had no interest in our vision. At that moment in time as we were discussing quotes. They could have said, sorry we can not complete your project, but yet we get strung along, with I'll forward the message and before you know it, there is no message, no follow, no nothing! They must not want our business, this is a bad reputation in bad customer service skills.

    Empire Pools - poolservice - Updated June 2026

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