Vladimir was nice and wasn't pushy about selling anything to us. He pointed out the plaster issues and gave us a rough time frame of when it would be good to redo it. They didn't charge for the inspection either. We will definitely go with them when we need to re plaster! read more

Asked to come out for a plaster issue. Three weeks later availability(sure, it was spring, busy). Said they would have a quote in a week. Three weeks later, nothing. Called and left messages once a week for the next four. Still no call back. Sorry to be a bother. read more

WE LIVE IN GOLD RIVER, CA We hired Burkett's for a ~$30K pool remodel (replaster and tile) during a complete backyard remodel. They performed a pressure test and told us things passed. After we poured new concrete, we discovered a leak that required breaking into the new concrete. They charged us $950 to fix it, which we disputed given the circumstances. After their repair, no additional pressure test was done, and we found shortly after that there was still another leak. We again had to hire an independent leak detection company and pay for a second repair ourselves. There was a dispute over the $950 and was lien was threatened, though we later learned no lien had been recorded. The issue ultimately went through mediation and was resolved. Overall, this was a very frustrating and costly experience that required additional work, time and expense to us to correct. Based on our experience, we would STRONGLY recommend asking detailed questions about pressure testing, verification, and follow- up before moving forward and CAREFULLY consider other options. read more

I'm so glad that we chose Burkett's Pool Plastering to bring our 1970's pool back to life!! Initially we contacted a couple pool companies for estimates which were all similar in price. What made Burketts stand out from the others was that all the work including the concrete was done in house. We liked the fact we were not having to deal with multiple companies for different stages of the pool remodel. Burketts estimate was thorough and easy to read. Another thing that stood out was Burketts planned to re plumb the entire pool, the other estimates we received wanted to re use the existing plumbing that had been there since the late 70's. Marlon our sales rep was very friendly and took the time to explain our tile, plaster and lighting options. He also suggested adding a Cabo shelf at the shallow end of our pool, which we ended up doing. Marlon gave us great suggestions to help us narrow down our tile and plaster selections. Once we finished selecting our tile, plaster color/finish and concrete finish Marlon sent over the contract for signatures and explained our next steps. The contract was straight forward and easy to read. It laid out all terms, warranties etc. Once the contract was signed Marlon stated we would be contacted within a couple of weeks with a start date and work/payment schedule. Burkett's contacted us within two weeks and we were given a start date, payment schedule and startup instructions for when the pool is ready to be filled again. In addition we were introduced to Kat who was handling our scheduling and Marshall our project manager. Kat was awesome and kept us informed every step of the way! Kat called the day before any crew would come out to let us know what time they would be there and who was coming out. The payment schedule she provided was easy to follow. Marshall was amazing as well! Marshall was onsite during major phases of work and for inspections. Marshall took the time to answer all our questions and kept us updated. We added some concrete and drainage during the project. Marshall was flexible and added the items. We were provided a change order that broke down the additional cost for the added items. Marshall went out of his way while the concrete was being poured, he made a paver for us so we could get our dog's paw prints which is something my wife really wanted. Once the project was complete Marshall came to make sure everything was done and that we were happy with the work. Burkett's sent a different crew out for each phase of the project. All of the crews arrived timely and were friendly. Every crew was respectful of my house and our neighbors. Every crew used tarps and other protective mats to prevent stains or damage to driveways and walkways. Every crew cleaned up after themselves and there was never a mess left behind. We were amazed the demolition crew didn't damage any of our planters that surrounded the pool. We were impressed with the quality of work from each crew. You could tell they had been working together for a while as everyone knew their roles and worked efficiently. Once the Plaster which was the last step was finished we immediately filled our pool. Burketts did the first day of the startup and I was able to give their instructions for days 2-7 for my pool service to follow. Burkett's also sent a tech to help me connect my pool pump and lights to the WiFi and program them. One of the new lights was not working properly after the initial setup. I contracted Kat and Marshall to advise of the issue. They had someone out within the same week to replace the light. I was again impressed with the quick resolution of the issue. I highly recommend Burketts Pool Plastering. They were professional from start to finish. Our project took 2 months and our only delay was due to weather. We love the way our pool and yard looks! read more

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We had Burketts come out and replace the solar for our pool, a $10k expense. They sent four workers out and they did the work in one day. In doing the work, they were not careful and damaged many of the shingles on the roof. We ate the damages. A year later, the drain valves began leaking, which they then tried to charge us for the repair, even though it was under warranty. After a heated conversation and reminding them it was under their written warranty, they did fix the valves without charge. Now, four years later, we have multiple leaks of the solar main lines. I called, and after being ignored by the area account manager, I called again and asked for a live person. After a few minutes the receptionist came back with a Docusign request for a charge of $450.00 just to come out. That's a non-starter. I started to do my own analysis of the leaks and I discovered that they used Schedule 40 piping instead of Schedule 80, and that the tubes are warping and bending, thereby causing the leaks. I will never call these people again and will warn everyone I know, to run the other way. I am very dissatisfied with them. EDIT after their response: I have done more research as well as inspected the entire piping system for our solar. While their response is true, that PVC is industry standard, black piping only needs to be used for HOA requirements. Black piping, actually degrades faster with heat and sun. The water in the solar PVC piping will not pick up any significant heat from the sun during operation as the water is moving so quickly and PVC is actually an insulator. Although if the water is stopped (solar water pump off) the heated water that remains in the system (in the return lines) can cause the black pipe to soften and then bow/bend and cause leaks. Either way, major 2-inch piping should NOT be twisting and shrinking after 4 years on our roof. In some places the piping is sagging, with bows in the long sections, pulling the joints out of place and causing more leaks. Interestingly enough, our previous solar piping lasted over 15 years without any issues until mechanical damage (tree limb) required its replacement. We have a pool service that maintains the pool and its equipment, cleaning filters twice a year, lubricating valves, chemicals, etc. I winterize the solar every year, using low pressure to blow out the lines and panels. I maintained equipment in the Marine Corps and know the value of taking care of your things so they work properly when you need them. I also have a problem with a company that does not have a service or technical representative talk to me, just a person telling me to docu-sign a paper that obligates me to pay $450.00 for them to send someone out. In doing my research, I found out the panels were roughly $80.00 apiece and all the fittings, piping, etc, could not be more than $1000 or even $2000 (worst case). Which means I paid $8000.00 for the panels, piping, installation, and for a warranty that was meaningless as it didn't encompass the work that they did. I am curious to see if I am the only one to have twisting and leaking pipes, which would indicate maybe I got a bad batch of pipe, but if others have the same issue(s), then maybe that is indicative of the work provided. read more

Very disappointed! I hired Burkett's Pool Plastering, coordinated through Federico Rizo, to replaster my pool and spa. While the plaster initially looked fine, cracks appeared in the spa not long after, and several tiles started falling off. I contacted Federico numerous times, but he eventually stopped replying to my messages -- even though I kept records of all our communication. When I reached out to Burkett's, AJ Jimenez responded and acknowledged that the bonding agent used may have failed -- something he said typically falls under a one-year warranty. Despite that, he refused to take responsibility, claiming that since they no longer work in San Jose and Federico was my builder, the issue was not theirs to address. I find it unacceptable that a company can perform work, admit the materials may have failed, and still deny any accountability. If you're considering hiring Burkett's or working with Federico Rizo, I recommend getting all warranties in writing and clarifying who will be responsible if anything goes wrong. read more

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We hired Burketts to do a pool refinish in 2020. We held off on doing the cement decking, coping and patio cement work at that time knowing that in the near future it will need to be done. I called Burketts on 11/5 to get a quote and they told me Mark (original sales person) is no longer with them. They told me that a sales person would call back to set up a time and gave his name. At this point it's now 11/11 and still have not received a call to set up a measure for a quote. I called on 11/11 and the person answering the phone transferred me to the same sales persons voicemail. I left name, number and what I needed and it's now 11/18 and still no call back. Not sure what to say about this cause my original experience in 2020 was good. Being a contractor myself this isn't normal in my e read more

We just had our pool rep plastered. Every step they did to our pool. The workers were very knowledgeable and always cleaning up after they have finished their work. They were very cordial.Kat Brown from Burketts , customer service representative was always very helpful. And anytime I called with a question she was always there to help and knowledgeable. I highly recommended Five stars read more

We have used Burketts twice now for replastering and repair and they have been excellent! Janaine is excellent to work with and has always been responsive and makes the experience that much better. They are definately the standard that others compete with. You will not be disappointed with Burketts. read more

We just had our pool re-plastered. They did a great job. Janaine was amazing and kept me informed every step of the way. They use specialized crews for each aspect of the project. Employees spoke very highly of the company. Being an HR Leader, meant a lot. Knowing that when they take care of their employees, the employees take care of their customers. And they did! I highly recommend Burkett's!! read more

Burkett’s Pool Plastering - An outdoor backyard features a freeform swimming pool with clear blue water, surrounded by a beige tiled deck. A wooden pergola provides shade, casting shadows on the ground. The area is enclosed by a wooden fence, with green trees and bushes along the perimeter. A small decorative fountain is visible in the background, adding to the landscape. The scene is bright with clear skies, indicating a sunny day. - Pool & Hot Tub Service Near Me - Ripon, California

The workers were good , looks like they did their job BUT, communication was a big issue for us. We were told that instructions after the plastering is given but it took a few days before it came. I just hope that the delayed instruction did not create any foreseeable damage. Once they got the money, we felt like they dropped us like a hot potato. I will never recommend this company. Customer service is just awful. read more

Excellent work and great communication with my rep Monica. Once the project started, they finished in a reasonable amount of time. Tear down took a full day, 2 weeks later, they came out and replaced the light, finished upgrading the plumbing, and did a power wash of the pool before tile, and coping started. A few days after the scrub down was completed, the tile guys showed up. I chose a tile/coping that isn't as common, so it took a little more time for them to receive from the supplier per Monica (my customer service rep). A week later, the guys showed up to do the pebble work, and a day after, they showed up to finalize things and started the fill process. A few days after that, they had someone come out and do the pool startup chemicals. And give me some additional advice on how to keep it maintained. Overall, the pool looks absolutely amazing, and the one problem I had they resolved quickly, and tbh was an oversight on my part. Darn GFI popped and caused the light to not work. Throughout the process, Monica would call me a few days in advance to confirm the crew would be coming out. I've got to give credit, where credit is due. Their team did an excellent job, and we are very happy with how it turned out and the time it took from start to finish. read more

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Run don't walk away from Burkett's. It's been a total nightmare. Jeremy Spear ignores email and calls. The same goes for Marshall and Marlon. They are great at selling and while their price looked good in the beginning -- they left off needed equipment -- making them the highest price of all my bids. Also they sold me patchwork equipment that has failed. My polished pool surface is so rough it made my grandsons feet bloody. They gave me a re-polish date in January, canceled with a promise to reschedule and while I have left numerous voice messages and emails to Jeremy Spear -- It's May and still no response. I am beyond frustrated and mad at myself for choosing this company. This is my first negative review. I need a useable pool. I have three grandchildren on swim team and a son with his family visiting in a few weeks. It's an inexcusable nightmare! read more

Our pool is built into a hillside and it recently developed a couple of cracks in the side wall and near the pool equipment. Burkett's told us to first get a report from a leak detection service and they provided two referrals. This was very helpful as we would not have known to do that. After we sent over the report to Burkett's they set up a schedule to make the repairs. Once they began the work they performed it in a timely manner and kept us updated with the work as they proceeded. We opted to replace the tile and they did a perfect job with that and the rest of the repairs. They specialize in replastering and remodeling pools and we highly recommend them if you want a new look for your pool or if the plaster needs replacing. read more

Burkett's renovated my pool a couple years ago. While I experienced what many other reviewers did (slow to respond and schedule), I was pleased with the work and really like how the renovation turned out. 4 months ago I noticed my pool was leaking. I have tried repeatedly to reach out to Burkett's as their work was still under warranty. I wanted to first check to see if the pool leak could be attributed to their work and repaired. After 4 months of back and forth with little support other than a cursory look from a contractor, I paid to have a leak detection company find the leak. They identified an issue around one of the inlet valves. I provided the leak report to Burkett's and after a couple more weeks of no response have decided to cut my losses and pay someone to repair. I am disappointed that I couldn't get any timely attention or support to determine if this repair would be covered under warranty. It's unfortunate that I've simply decided to eat the cost of the repair as I need my pool to stop leaking. 4 months with no concrete support is frustrating. read more

We hired Burkett's to gut and plaster and completley resurface our teeny tiny pool and built in hot tub. It asteticly looked nice and it better because they charged us 32,000 for a pool that they are now calling a spool because it is the size of a very large spa. Overpriced I feel ripped off because they also did my sister's pool also gutted it and replastered around the same time and chared her 25K and her pool is enormous she doesn't have a built in spa but her pool is litterally 6 times larger than mine!!! Within weeks of them finishing our pool it was dropping water like crazy! They sent scuba divers out to try to find a leak they thought it was the built in spa at first. But that didn't fix the problem so then they hired a guy outside of the company to drop a red dye in it to see where the dye was escaping to and then they replaced some of the jets and light in the pool are but that didn't fix the problem. Now we are a few years out and we have to fill out pool up for an entire hour every other day and it drops low the very next day! My husband called them and now they are trying to have us pay for an outside company to detect the leaks. The pool from the very start was not built back properly they charged us a huge amount of money for a teeny tiny pool that from the start is wasting thousands of gallons of water a year!!! Please do your research and go elsewhere. We will probably have to pay for an attorney to get them to actally make our pool work properly. read more

I recently discovered a concerning issue in my pool. My initial response was to call a company that I've heard advertised (Trademark Pool and Spa). They were friendly, but after we discussed my concerns, I felt promptly dismissed. I now suspect that maybe my job was too small for them to really care. So, although Trademark chose not to help me, I'm still grateful that they were gracious enough to suggest that I call Burkett's Pool Plastering. I called Burkett's and they were professional and friendly. I set up an appointment and I had the pleasure of meeting Tom Souza when he came to my house. Tom was a great guy and after our meeting, I felt that I had received an honest and sensible assessment. I feel confident moving forward with Burkett's. read more

the initial sales meeting was fine, every step after that was a nightmare and no matter how many times I called the main office, the company fought and argued with my concerns. 1. threw away pool equipment of mine without authorization (chlorine feeder, temperature device for measuring the water, etc); 2. boot marks in the plaster, it took three phone calls to even get Burkett to acknowledge the issue and they refused to fix the material prior to filling the pool; and 3. electrical work incomplete- pool light switch was never successfully installed, the light delays coming on, the light switch box was not reassembled properly, the electrician used by Burketts told me point blank that I did not have the correct electrical components and refused to get them or tell me what they were, when I insisted the employee made threatening remarks. read more

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We just had our pool resurfaced by Burkett's Pool Plastering. They did a great job from start to finish. All their work is done in house, no sub contractors to deal with. The crews were very professional and did a superb job. read more

A couple years ago, somebody started our pool and walked off the job and did a terrible job anyway we called Burketts and they took over and did a phenomenal job! They practically had to replumb the whole pool and Did a phenomenal job and we have an amazing pool because of it also to this day anytime we have a problem with the pool they come out and repair it. Jorge has actually been phenomenal. We have a transmitter that allows us to operate Features On our pool with our phone. And it wasn't working and after several times going back-and-forth, Jorge figured out finally what it was and he was amazing so we are just so happy with him that he stuck with it and finally figured out what it was. read more

Burkett’s Pool Plastering - Salt water infinity pool - Pool & Hot Tub Service Near Me - Ripon, California

Backing up their work. Our pool siding is coming out in chunks and the stairs are discolored. This was nine years ago and they have a warranty of seven years. The original surface lasted 30 years. Seems to me this is just poor quality. read more

After having our pool re done, the plaster is coming off after 7 years. They sell a good product but we experienced problems with them. Not following directions leaving their garbage all over the yard and just plain incompetent. We now have to redo the pool. Never using this company again read more

@Rich B thanks for escalating our service issue with one of your field operations leaders. He showed up yesterday afternoon to help get things on track. You asked whether it was weather or change orders that was derailing and delaying our project, it is not. Yesterday morning your tile team showed up to finish the exterior of our spa. They had the wrong rock. My wife had to race out and tell them they had the wrong material. They then packed up and left leaving us with another sunny day with no work and no progress. When my wife told them they had the wrong material the reply from your team was, "This happens all of the time, communication with us is terrible." This is the second time and the second crew we've heard this from. I appreciated the candor of your field ops leader. He expressed concern about getting us scheduled in a timely manner for our final plastering. While the additional focus is welcome it does not compensate for what a disastrous experience we've had with Burkett's Pool Plastering. read more

There are no words to describe how absolutely thrilled I was with the service from Burketts Pool Plastering Company. I have been associated with this company for more than 20 years. And have been extremely pleased in every way. From start to finish, they went above and beyond to solve some challenging and persistent issues with our pool water and some staining on the pool walls that two other pool companies couldn't figure out. Not only were they punctual and professional, but they also took the time to explain everything clearly. The entire team of employees was friendly, knowledgable and clearly takes pride in their work. Our pool has never looked better! I most definitely and highly recommend to anyone looking for reliable, top-notch pool service. BURKETTS IS THE BEST !!!!!! read more

I had my pool done years ago by Burkett's. I do not like the way they colored the pool. It looks like i have to molded black spots on the bottom of my pool. It was suposed to be a deep blue color it. I am just stuck with it now until I have to re plaster the pool. read more

I'm very glad I chose Burkett's Pool Plastering. My pool needed new plaster and tile. I received several quotes, but I really liked how well Burkett's and their staff communicated the process. Jason gave me a quote on what I had requested, and offered to quote on some replacement equipment, because my filter was originally undersized. There was absolutely no pressure, just information. When the bid came in, the whole job was within my planned budget. The thought of not having to clean my filter every two weeks compelled me to upgrade the equipment too. Their process has obviously been refined over many years of experience. It was well organized and efficient. They got me on the schedule and gave me a date. From then on, Melanie would let me know in advance what would happen the following week, and the staff stepped through each phase of the project. All the staff were friendly, very respectful, but mostly kept their heads down working hard. The job went very smooth and was on time as discussed. The work was also excellent. I am very happy with my old pool brought back to life. Thank you to all of the staff that contributed to the completion of my pool. I also want to add that I am very happy with the new equipment. It is super quiet and works well. I highly recommend Burkett's for pool remodeling and equipment replacement. No pressure, skilled staff, reasonable quotes, they communicate the process clearly, and delivered the project as promised. Cheers! Dean read more

Burkett’s Pool Plastering - Daytime view from the house - Pool & Hot Tub Service Near Me - Ripon, California

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I posted a complaint on Yelp earlier this year about Burkett's and the owner promptly contacted me and actively worked to resolve my issue. I was relieved for the resolution but not that happy about it because it "appeared" that I got an equipment downgrade from what I was initially told would be a "state-of-the-art automated system." Well, it failed and basically they came out and put the exact levers back in that I had prior to getting the "state of the art upgrade." My protestations didn't change anything but the pool works so we accepted it (with no courtesy extension of the warranty). We started noticing that the chemical levels weren't registering on the App and we've made several trips to Leslie's Pool store to have the water tested. So on September 17th, I called and left a message with the office and I didn't get a callback by the next day so I called in again and spoke to a really nice lady who said that she'd take down the information and get someone to call me about the issue ASAP. I still hadn't heard from anyone so, I contacted the owner who was very responsive during the first complaint. It's been two weeks and I have yet to hear from anyone!!! Burkett's is making us feel like we're only important until we've written the check. We feel very disappointed, neglected, and that their claims of customer support are all lies! If poor customer service were a company.... read more

Had to have the pool resurfaced and having had experience with Burkett's in the past about 11-12 years ago I decided to get a quote from them as well as about 5 other companies. They came in with a very fair price and even though we had to wait to get on the schedule because they were very busy it wasn't as long as a few other places. They had many finish options and originally I didn't think I could afford the pebble but turns out it wasn't too much more than regular plaster. After seeing and feeling it and now seeing our pool done there is no other option I would never consider plain plaster again! We have a beautiful finished pool now and it sparkles in the sun and feels great on your feet. The curing process was way easier with it and brushing etc was practically dustless right off the bat. Easier to get chemicals set up and all around a better product. The office staff was easy to work with as far as scheduling and payments. If your in the market for an upgrade and need resurfacing I would highly recommend. read more

Burkett’s Pool Plastering - Close up of new finish - The image shows a close-up of concrete stairs with a rough, textured surface composed of small pebbles and aggregate. Shadows are cast across the steps, emphasizing their shape and depth. The focus is on the surface detail and the play of light and shadow on the stairs. - Pool & Hot Tub Service Near Me - Ripon, California

This is Hamid. I would like to appreciate the continuous support we have been receiving from Burkett's management team even after our initial experience. Thank you Rich for being there for your customers and responding to my requests in a timely manner. I have been experiencing issues with my pool and the only company that is willing to provide the best services to its customers, and I can trust is Burkett's. read more

I LOVE our refurbished pool! Looks brand new! Before, pool deck lifted in spots to expose soil at edge of pool, some pool tiles were broken, and we had no safety rail. Just look at it now! Only complaint is that project mgr. was out due to illness and we seemed to fall off the radar. My fault - I should have called earlier than I did so we wouldn't have spent the hottest days of July with no pool. read more

Burkett’s Pool Plastering - Pool & Hot Tub Service Near Me - Ripon, California

Debating between one and two star review. Two stars for actually coming out and leaving a nice brochure and evaluating the pool... One star for waiting for the estimate and still have not received it (at least two weeks and waiting).. No estimate and summer soon approaching, I decided to go with a great customer focused company! As I write this, the other company has been out several times and are now doing demo work and will be replastering.. read more

These guys were absolute rock stars. They came out, quoted the job, made some additional recommendations then did exactly what they promised. The work was completed on time. The teams showed up on the days they were scheduled. All the work done was of the highest quality. We converted our pool from salt to UV, resurfaced with Pebble Tec, enlarged the spa, added a Baja step and an automated pool cover. They even showed me how to run everything so I never need another pool maintenance company. This large of a project required tons of back and forth between myself and the project manager. He was always responsive and the ladies in accounting were super helpful. read more

Thank you to Burkett's Pool Plastering. Two of your employees came out the other day & spent time cleaning up the rust on the wall around the light & behind the light. they followed up on that by putting a sealer around the top portion of the light hopefully preventing further issues. As I have been dealing with this issue for multiple years, I'm really hopeful it works! Thank you for addressing my issue & making an effort to help. read more

I'm editing my review. I spoke with Jeremy and he is very attentive and helpful. He said he will have his team reach out to me to fix any issues I have. I'm keeping the 1 star for now as we are in the process of getting things repaired. I'll update once everything is complete. read more

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I recently hired Burkett's to re-plaster my pool. The estimator was knowledgeable and also arranged to install accent tiles around the steps and upgrade the drains to today's standards. Several crews worked together to complete the project on schedule and at a very reasonable price. I am very satisfied with the quality of this upgrade, and I appreciate their customer service department's assistance. read more

I had my skimmer replaced because I had to get it puttied every year due to a leak. After a month or so I noticed my water refill kept running. Low and behold I have a leak with my new skimmer. Supposedly they did a permanent fix I was told. Only time will tell. Not having to get it sealed every year was the whole purpose. Also draining pool down to repair cost money. read more

Burkett's did a make over of our 25 year old pool and did a fantastic job. They were a little more expensive than another bid we received but I'm happy we chose them. My friend went with the company that was $3,000 cheaper but had all kinds of issues. Sue, the estimator, was professional and helpful. She knows her job. Whitney in the office kept us posted and was easy to deal with. Rick Creekmore, the job foreman, was excellent. He was responsive to our questions and concerns. Rick knows his job and puts you at ease. Great guy. AJ came to get the pool set up and was a pleasure to deal with. Great experience. read more

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Burkett's has been doing this disabled Veteran and COVID response leader wrong in my opinion. My main complaint is Rob hasn't contacted me and I have had very limited time in dealing with COVID response. I have been trying to speak with Rob Burkett since June 15, 2020. I sent him two emails and asked my estimator and another manager at the shop to have Rob call me. The manager I talked to 2 weeks ago, said he would follow up and get back to me. He didn't call me until I called and said I would come by the shop to talk. He called and told me I wouldn't be let in because of COVID and after getting a little aggressive on the phone, he did apologize for not getting back to me, but ultimately he didn't do anything for me either. It is now 45 days later and I haven't heard from Rob Burkett. It seems the only way to speak with Rob is through Yelp. He has been responding to reviews. I will be fair and start out saying my pool was replastered by Burkett's 7yrs ago for the previous home owner. I have lived in the house for the last 5yrs and meticulously care for the pool. There is no warranty on the plaster job. A large chunk of plaster came off the bottom of the pool down to the gunite and there is an adjacent area that has also lifted. The plaster looked thin. The area of plaster that has come off is 6mm at the thickest point and doesn't appear to have a bonding layer between the gunite and plaster. I was told by the National Plasterers Council, the standard for pool plaster is 9.5mm to 16mm thick. Being too thin and no bonding layer is likely why it failed in 7yrs as the plaster should last twice that amount of time. Rob Burkett is on the Board of Directors for the NPC and Burkett's also advertises they are NPC Certified on their website. When Burkett's was giving me an estimate to have the pool re-plastered I discussed the chunks that came out with the estimator and he also acknowledged the plaster was thin and he would talk to Rob about it. When I received the estimate, it was the highest estimate from all companies. That was when I tried to contact Rob, I wanted to hear from him that Burkett's would do my pool correctly this time and tell me why I should choose Burkett's since the previous plaster job doesn't appear to meet standards. I believe Burkett's should bear some responsibility for repairing what wasn't done correctly. Not only will they not stand up for work that doesn't meet standards because there is no "warranty", Rob hasn't even called or replied to the email of this disabled Veteran. Too me, warranty or not, if I did a bad job, I would stand behind my work and reputation and make it right. Why should I choose Burkett's again if they don't stand up for their work? During this time of need, they don't even want my money. Must be nice. Update after reading Burkett's response: The office has not been in touch with me. I had a sales consultant come out and receiving the estimate was the only outreach received from Burkett's. I have called and talked to people but no one has called or emailed me. I have had other pool plastering professionals look at the broken pieces. All have said the plaster was put directly on gunite and it is too thin. None of this explains why Mr. Burkett or anyone for that matter hasn't replied to me. The only way to get a reply was to put a Yelp review up. I find it highly unlikely that a 1/2" of plaster was worn away from poor maintenance, especially when I have been maintaining it for the last 5 years. Can't believe you even said that. read more

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Update 06/30/2022: IMPRESSIVE and EXCEPTIONAL customer service. The company sent out another diver crew today to clean our pool and got rid of all of the stains. WOW! We are full of gratitude for everyone's hardwork and the pride Burkett's puts in their work. They never challenged us about either if it was us causing the stains.. They just went beyond and above their responsibility to work with us to maintain our beautiful pool. We will be turning on the pool vacuum cleaner more often to prevent anything that might cause the stains again. I will be introducing Burkett's to our NextDoor neighbors. This kind of service, especially during this time, is rare and should be highlighted! ‐--------- Very surprised to see such low reviews for this business. Seems like most was about the scheduling instead of quality work. With the pandemic, most businesses are getting more busy since people stay home and wanted to improve around the house. It can be frustrating but their quality and customer service, from our case, was exceptional. We got our pool plastered 5-6 years ago by Burkett's and we LOVE the final product. We wanted Tahoe blue and that exactly what we got. The sparkles on the bottom added livelihoods and personality to our pool. A few months ago, we started noticing some dark spots on the bottom of some areas of the pool. My husband contacted them and shortly after, Amy came out on one of the hottest days of the summer to investigate and helped to fix the issue. She used acid and a wire brush to lighten the spots. She also responded to my texts afterwards to share what was done. We will follow her way to fix any future dark spots. My husband and I were pleasantly surprised and pleased with the customer services, even after 5-6 years since rhe work was done. We appreciate the company going out of their way to help us maintaining our beautiful pool that we have spent a lot of money on. Based on our experience, we would highly recommend this company. read more

Burkett’s Pool Plastering - Pool & Hot Tub Service Near Me - Ripon, California

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We hired burkett's pool plastering to remodel our twenty-seven-year-old pool.not only did they finish a week earlier than scheduled, their employees are the best. Amy really stood out with her customer service and her helpfulness with all aspects of the pool. I would highly recommend Burkett's for any pool remodeling. They really know what they're doing very professional, and reasonable. Everyone loves the new Pebble tec. read more