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Custom Pools & Remodeling

3.2 (63 reviews)
Closed 8:00 am - 5:00 pm

Services - Custom Pools & Remodeling

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Stephanie K.

Love our pool!!!! Stefan was amazing to work with and we were very pleased with the entire experience. From start to finish, our pool took 28 days. Our only gripe is that we didn't make the decision sooner so we could have had it the entire summer!

Poor workmanship on drain

If I could give zero stars I would. These guys were a mid-level bid for us, but Scott seemed to be interested in having our business and was one of the few sales people that brought samples to look at. Where did it go wrong? Well, let's see. They drained our pool and rather than the 2-3 weeks to get the whole thing done, we ended up waiting almost 9 weeks in total. No communication at all throughout the process. Nobody called to let us know when they were showing up, nobody told us when we should get the inspection scheduled...nothing. No matter how many times I called, I would get the same response....he'll call you back and let you know. This never happened. In terms of quality of product. We ordered the mini-blue pebble in tahoe blue with glass. The color is fine but this is nowhere near the size of the mini-pebble. In fact, it's the size of the regular pebble. Contract says mini....pool is finished in regular. Quality of workmanship. The tile guys are absolutely fantastic...no question. They are amazing. The rest of the crew, not so much. I've got discoloration (gray spots) where they didn't acid wash enough on the steps. I've got warps and wobbles in walls. I'm not expecting this thing to look like glass, but its not exactly the best workmanship i've ever seen and to see large chunks of gray area where it wasn't acid washed properly is pathetic. Today, after two months of having the pool we noticed there are large chunks of plaster coming off the drain in the spa. On top of that, we had to call out a leak detection team because water was seeping into the lawn. Guess what? Leak in the main light of the pool and just shoddy workmanship on the spa drain. Did they fix? No...we've called. No response. Buyer beware. These guys are not good pool people.

Chrissy A.

This company HANDS DOWN is amazing! They promise and DELIVER!!! Scott Pike was our awesome salesman AKA: Decorator!! He helped pick pebble color and tile... and he totally nailed it! Our supervisor- Stephen was "on the spot" and always returned our calls. Our Foreman- Armando was just as accessible and walked us through the re-plaster every step of the way! The "guys"- from demo to tile to plaster- rocked it!!! Custom Pools exceeded our EVERY expectation! They promised 4 weeks and finished our pool in the 4th week!! Just today we had our contractor, who has been working in our house on a bathroom, remark what an amazing company Custom Pools is! And BTW- the pool- well, there are NO words!!! We are beyond happy! How about- ECSTATIC about how it turned out! Unbelievably awesome!!

Lovin' it!
Paul R.

Best pool building experience EVER!!! Although this is only the second pool I've had built, the differences between the two builds were night and day. Roger and the Custom Pools team, in conjunction with KL Enterprizes, simply did everything correctly and to the highest standards. They took my design, ran with it and required zero additional input or "hand holding" from me. Conversely, my prior build, by a company I will not name, was horrid! I had to micromanage every single phase of the construction! That absolutely was not the case with Custom Pools. I could have left for a 45 day vacation and come back to a pool constructed perfectly! I don't plan to build another pool for a few years, but when i do, I will look no further than Custom Pools. If Yelp would let me, I'd give them 10 stars!!!

Chris D.

I have worked exclusively with Custom Pools for the last 10 years on my customers pools. I've worked with Stefan & Scott closely to have my customers pools plastered, leaks repaired, tile replaced, broken skimmers replaced and any other construction needs. I appreciate having a local family oriented company to work with and have never had any issues being able to get a hold of them by a phone call, text or email. The Pool Guys! Uses Custom Pools exclusively for any pool needs that I do not do myself.

Do not any contract with company, They put there it may have whitening, HAIR CRACKS, and discoloration and you sign it , I had lots of everything and big cracks which got bigger every day and finally you can see in the picture how it broke, they don't fix it because I signed the contract, I need to re-do the plastering. this company is not qualified, waste of money and time.

Finished!!!

We needed some repair and resurfacing done on our in ground pool. Working with Scott was by far the best decision we have ever made. He was very thorough and gave us lots of ideas to better our outdoor living space. The guys that came out were unbelievably hard working and just such a pleasure to work with. Our entire project was completed in two weeks. We have have been swimming and loving our "new pool". We would highly suggest custom pools and remodeling to anyone looking to complete pool work.

Lisa N.

This company is a joke. If you go with them you better hope that your pool turns out great because if it doesn't you will get no resolution. All they do is lie and make up excuses. My moms pool is a complete splotchy mess. It was finished last May and after her allowing them to dump acid to try to fix their mistakes, they will not honor a redo. They told her last summer that she would get a new plaster job in October. October came and nothing, so I called and talked to Armando and he said the owner Roger said they had a few more pools to finish up and then she would be next. That never happened. She paid her money and they are now taking new customers instead of fixing her pool that they screwed up got paid for already before the pool was even filled. She should of been a priority before taking new customers. They admit to fault in person, but never nothing in writing. All of her emails to Roger have gone unanswered. Roger has not once reached out to her or even had the decency to come out and take a look and she has sent countless emails to him. He is a sad excuse of a business owner. They are snakes that just disappear if there are issues. She is now having problems with her equipment after all the acid they dumped. She now has sand showing and it still looks terrible. If anything, it looks worse. Not only does the plaster show tons of trowel marks and footprints, it has a crack the length of her entire bottom step that they said will repair itself. She also has a crack on the side wall. She will be taking them to court and filing a complaint against their license. They already have several other complaints and if we had checked them out properly, she would not have used them. They are immoral and have no integrity. She has not seen or heard from this so called owner Roger once. She has pretty much begged him to come look and no response back. We even went in person and the secretary said she never knows when he will be there and It's different daily. What kind of owner runs a business like this? He's not much of one. My hope is that people thoroughly check this company out and think twice before using them. As you can see by their reviews, that if there are any issues they never hear back. I think what's important when choosing a company is not only how great it turns out, but seeing how they handle and resolve issues that may arise because it happens and how they handle the situation says a lot about their character. This company is unprofessional and a nightmare!

New Tahoe Blue mini pebble plaster and tile.  Love it!

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Update... After lot of back and forth communication and struggle, they refunded me the Leakage testing expenses.

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Review Highlights - Custom Pools & Remodeling

I called Scott and let him know and I was told to get my son to fix it.

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