I should have visited Yelp first. I hired this company to redo my pool. The process was pretty straight forward and I paid on time at each phase per contract. The only way to say it is the pool looks poor. trowel marks, uneven coloring and texturing, and no sign of the 2k upcharge for oyster shell(sparkle). Once final payment was made they have not made any attempt to revisit the project or address the poor craftsmanship. Ive obtained quotes for the repairs and I will pursue restitution/resolution. Take your business elsewhere read more

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Daniel Denner and Roger (owner) are some of the most unprofessional businessmen I've ever met. Roger is quick to come out and give quotes, never to be heard from again. Daniel, my contact person for my pool replastering is no help either. My pool looks WORSE than it did before they replastered. It's dark and has white spots all over it. I complained from the beginning and their solution was to put acid in the pool which did not help at all. I paid close to $8,000 and my kids don't even want to go in the pool now. It's so dark that it's hard to see the bottom at night. Daniel and Roger stopped returning calls and texts, save yourself the headache and don't use this company! I'm so mad I didn't read their YELP reviews and their Better Business Complaints before hiring them. My pool pump also blew out during this process because of all the plaster dust in the pool (had to replace for $3500) of course they took no responsibility for that either. I would give 0/5 if that was an option. read more

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I paid $8000 for new plaster and pool pump. While watching the pH and calcium levels, keeping them in spec and brushing the plaster 2 to 4 times daily for the first month, the white paster soon developed scaling and superficial cracks throughout. The pool tech, Armando, came to view the plaster, 3 months after making the first complaint. He told me the problem was with the mixing of the plaster and needed to be redone. After talking to the CEO, Roger, he changed his story, and told me I needed "alkaline dust remover". Of course there is no such thing. I was laughed at while attempting to purchase said dust remover at Leslie Pool Supply. In spite of their poor plaster job, I was able to sell my house. No thanks to Custom Pools. I consider my self fortunate. I was looking at expensive litigation to remedy the problem. Meaning, Custom Pools would not honor their warranty otherwise. Do yourself a favor, find someone else far more reputable than Row Custom Pools to plaster your pool. Kindly note the night time picture, with the water being very still at the time. read more

Custom Pools & Remodeling - Masonry/Concrete Near Me - Ceres, California

Love our pool!!!! Stefan was amazing to work with and we were very pleased with the entire experience. From start to finish, our pool took 28 days. Our only gripe is that we didn't make the decision sooner so we could have had it the entire summer! read more

Custom Pools & Remodeling - Masonry/Concrete Near Me - Ceres, California

Do not..under any circumstances...USE THIS COMPANY!!! I could tell you nightmare stories of what we've had to deal with over the past 4 years after having this scam of a company.. pour concrete around our pool .. replace coping..and resurface our pool!! They not only scammed us..they also scammed the County Permit Department!!! They should be serving time in jail!!! Don't ..Don't... DON'T use them!!! I just found out today.. that the plaster on our pool is cracked!!! It's been only 4 years!!! My pool maintenance company is discussed!! They told me to call Customs Pools..and tell them it's dangerous and could cut my grandkids...(surface wasn't prepped correctly or it wouldn't be cracked after only 4 years)...and then.. call my Attorney!!! I'll be calling both!! Elder abuse!! I've had to do it before..I'll do it again!! I'll post the outcome!! read more

If I could give zero stars I would. These guys were a mid-level bid for us, but Scott seemed to be interested in having our business and was one of the few sales people that brought samples to look at. Where did it go wrong? Well, let's see. They drained our pool and rather than the 2-3 weeks to get the whole thing done, we ended up waiting almost 9 weeks in total. No communication at all throughout the process. Nobody called to let us know when they were showing up, nobody told us when we should get the inspection scheduled...nothing. No matter how many times I called, I would get the same response....he'll call you back and let you know. This never happened. In terms of quality of product. We ordered the mini-blue pebble in tahoe blue with glass. The color is fine but this is nowhere near the size of the mini-pebble. In fact, it's the size of the regular pebble. Contract says mini....pool is finished in regular. Quality of workmanship. The tile guys are absolutely fantastic...no question. They are amazing. The rest of the crew, not so much. I've got discoloration (gray spots) where they didn't acid wash enough on the steps. I've got warps and wobbles in walls. I'm not expecting this thing to look like glass, but its not exactly the best workmanship i've ever seen and to see large chunks of gray area where it wasn't acid washed properly is pathetic. Today, after two months of having the pool we noticed there are large chunks of plaster coming off the drain in the spa. On top of that, we had to call out a leak detection team because water was seeping into the lawn. Guess what? Leak in the main light of the pool and just shoddy workmanship on the spa drain. Did they fix? No...we've called. No response. Buyer beware. These guys are not good pool people. read more

Custom Pools & Remodeling - Poor workmanship on drain - Masonry/Concrete Near Me - Ceres, California

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Update... After lot of back and forth communication and struggle, they refunded me the Leakage testing expenses.

This company HANDS DOWN is amazing! They promise and DELIVER!!! Scott Pike was our awesome salesman AKA: Decorator!! He helped pick pebble color and tile... and he totally nailed it! Our supervisor- Stephen was "on the spot" and always returned our calls. Our Foreman- Armando was just as accessible and walked us through the re-plaster every step of the way! The "guys"- from demo to tile to plaster- rocked it!!! Custom Pools exceeded our EVERY expectation! They promised 4 weeks and finished our pool in the 4th week!! Just today we had our contractor, who has been working in our house on a bathroom, remark what an amazing company Custom Pools is! And BTW- the pool- well, there are NO words!!! We are beyond happy! How about- ECSTATIC about how it turned out! Unbelievably awesome!! read more

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This guy Daniel came to to the house say he will send us a estimate via email he dint even give us a quote after i call this place dint even bother to return our calls NOT professional at all well maybe is better that he didn't do my pool and messed up i will look for a professional business to take care there are others who will appreciate your business read more

Best pool building experience EVER!!! Although this is only the second pool I've had built, the differences between the two builds were night and day. Roger and the Custom Pools team, in conjunction with KL Enterprizes, simply did everything correctly and to the highest standards. They took my design, ran with it and required zero additional input or "hand holding" from me. Conversely, my prior build, by a company I will not name, was horrid! I had to micromanage every single phase of the construction! That absolutely was not the case with Custom Pools. I could have left for a 45 day vacation and come back to a pool constructed perfectly! I don't plan to build another pool for a few years, but when i do, I will look no further than Custom Pools. If Yelp would let me, I'd give them 10 stars!!! read more

Custom Pools & Remodeling - Lovin' it! - Masonry/Concrete Near Me - Ceres, California

Custom Pools & Remodeling service is top notch. They provided professional service that exceeded my expectations. They kept to the timelines set, and went above and beyond to make sure my pool got done to my expectations. They literally made my dreams come true with this project which I had been planning for years, and I cannot thank them enough for their hard work. I would highly recommend using Custom Pools & Remodeling on your future pool project. They go the extra mile to get the job done. Thank you so much!!! read more

I have worked exclusively with Custom Pools for the last 10 years on my customers pools. I've worked with Stefan & Scott closely to have my customers pools plastered, leaks repaired, tile replaced, broken skimmers replaced and any other construction needs. I appreciate having a local family oriented company to work with and have never had any issues being able to get a hold of them by a phone call, text or email. The Pool Guys! Uses Custom Pools exclusively for any pool needs that I do not do myself. read more

Custom Pools & Remodeling - Masonry/Concrete Near Me - Ceres, California

There's not actually a "Customer Pools & Remodeling" company, and they are actually "R.O.W. Customer Enterprises, Inc." Terrible follow-through on fixing their installation defects. For several years I have been trying to get them to follow through with mixing their mistakes. They agreed to fix the problems, but never follow through. Always I get excuses, like just wait until the end of the season, or wait until it warms up, or wait until I'm back up in Sacramento. The problem is they 'hire' family, who doesn't have to perform well in order to keep their jobs. The plaster job was terrible -- too thin in some areas (revealing the gunite), and mottled in other areas. My new plaster job looks like it is 30 years old. They tried to blame the manufacturer of the plaster, but in comparing friends pools (same age), with mine, their plaster looks great (different installers). At the end of the day, they fail to live up to their responsibilities and fail to follow through on their promises. read more

Honestly, a garbage company. They don't do the job properly and cause damage to the pool. Then they refuse to resolve the problems they created and ignore you once they get paid. They are thieves. read more

Do not any contract with company, They put there it may have whitening, HAIR CRACKS, and discoloration and you sign it , I had lots of everything and big cracks which got bigger every day and finally you can see in the picture how it broke, they don't fix it because I signed the contract, I need to re-do the plastering. this company is not qualified, waste of money and time. read more

Custom Pools & Remodeling - Masonry/Concrete Near Me - Ceres, California

We needed some repair and resurfacing done on our in ground pool. Working with Scott was by far the best decision we have ever made. He was very thorough and gave us lots of ideas to better our outdoor living space. The guys that came out were unbelievably hard working and just such a pleasure to work with. Our entire project was completed in two weeks. We have have been swimming and loving our "new pool". We would highly suggest custom pools and remodeling to anyone looking to complete pool work. read more

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This company is a joke. If you go with them you better hope that your pool turns out great because if it doesn't you will get no resolution. All they do is lie and make up excuses. My moms pool is a complete splotchy mess. It was finished last May and after her allowing them to dump acid to try to fix their mistakes, they will not honor a redo. They told her last summer that she would get a new plaster job in October. October came and nothing, so I called and talked to Armando and he said the owner Roger said they had a few more pools to finish up and then she would be next. That never happened. She paid her money and they are now taking new customers instead of fixing her pool that they screwed up got paid for already before the pool was even filled. She should of been a priority before taking new customers. They admit to fault in person, but never nothing in writing. All of her emails to Roger have gone unanswered. Roger has not once reached out to her or even had the decency to come out and take a look and she has sent countless emails to him. He is a sad excuse of a business owner. They are snakes that just disappear if there are issues. She is now having problems with her equipment after all the acid they dumped. She now has sand showing and it still looks terrible. If anything, it looks worse. Not only does the plaster show tons of trowel marks and footprints, it has a crack the length of her entire bottom step that they said will repair itself. She also has a crack on the side wall. She will be taking them to court and filing a complaint against their license. They already have several other complaints and if we had checked them out properly, she would not have used them. They are immoral and have no integrity. She has not seen or heard from this so called owner Roger once. She has pretty much begged him to come look and no response back. We even went in person and the secretary said she never knows when he will be there and It's different daily. What kind of owner runs a business like this? He's not much of one. My hope is that people thoroughly check this company out and think twice before using them. As you can see by their reviews, that if there are any issues they never hear back. I think what's important when choosing a company is not only how great it turns out, but seeing how they handle and resolve issues that may arise because it happens and how they handle the situation says a lot about their character. This company is unprofessional and a nightmare! read more

Custom Pools & Remodeling - Masonry/Concrete Near Me - Ceres, California

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I posted a while back and gave them 5 stars but need to change my review to 2 stars after a year. We have noticed the grout is coming off on spots around the hot tub and the steps are discolored now I called Daniel back in April and he said he would put me on the schedule to get someone out to look at it. It's now September 1 2021 and no one has come out no phone calls nothing but don't get me wrong Scott is the best no better designer anywhere the demo crew awesome tile guys and plaster guys great But now I have a few issues and can't get even a phone call overall the pool looks good it's just crazy that you spend so much money with them and they have no after completion follow up so if you have no problem great if you do plan on no help after the job is completed read more

I recently hired this company to replaster my pool and replace all the tile. Their price was fair and we are completely thrilled with the outcome. My 20 year old pool is like brand spanking new again and we couldn't be happier. I strongly recommend this company because they do a fantastic job but they are also really pleasant to deal with. From Scott Pike to the three Jose's and everyone else involved I would like to thank you all for including us in the process and being so friendly while at our home. We felt more than comfortable with everyone involved and very much appreciate the attention to detail. These guys take pride in their work and are all true professionals. Great job all around! read more

Custom Pools & Remodeling - New Tahoe Blue mini pebble plaster and tile. Love it! - Masonry/Concrete Near Me - Ceres, California

Stefan is great to work with. I had an issue with what I thought was a pool pump warranty issue. The pump repair company came out and said it was a plumbing issue causing a leak. Without hesitation or question, Custom Pools made the repairs and stood behind their work. No more headaches, thanks Stefan..! read more

Scott & Custom Pools were AMAZING. I have been fighting algae and old, rough plaster - after they got done with it, I am in awe of my pool. The water looks better, using less chemicals, and my pool guy couldn't be happier!! I would seriously ignore all the other reviews here, it takes a lot of effort to maintain a pool and Custom Pools gives you a very specific "how-to" when you have your pool refilled. Chemicals play a very big part in making sure your refinish job is perfect and lasts for years. Highly recommend this company! read more

Looking for others that have had any bad/non functioning work. We have been dealing with issues for over a year. DO NOT HIRE THIS COMPANY!!!! read more

DO NOT USE THIS POOL COMPANY!!!!!! Trust me. They completely lied to my family, took our money and completely ruined our pool!!!! They didn't come and fix their mistakes, didn't return our calls And now our pool is worse off than before. Trust me, if you just want someone to take your money and ruin your pool go with them, if not, go to an honest company with morals and integrity. Ps they have been cited by the California licensing board for several violations. read more

In 2009 we contacted Custom Pools and Remodeling. We had a rental that needed the pool replastered. We dealt with Scott, very nice guy, but did he sell us a load of goods. We just wanted a low maimtence pool as it was a rental. We just wanted a white plaster, but no he assured us if we went with a darker color it would not show any flaws! What a load of crap. These pictures 3 years after the job was completed. When I contacted them they tried to blame it on pool care. We had always used their perferred pool care professional. They have no customer service unless they are trying to sell you something. Nothing is their fault. Please check out the pictures I posted! They speak for themselves. I wish I researched them more. :/ read more

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My pool came out beautiful, It is everything I wanted. I only had one problem and that is with the pool light. It worked before they started working on the pool ,now it doesn't. I called Scott and let him know and I was told to get my son to fix it. They don't work on pool lights. Even though it worked in the beginning. He even check with the owner and was told they weren't doing anything for me. Great customer service, lol. The one and only person that cared, from this company is Armando. I talked to him, he returned calls and came by and fixed it. That is why I'm giving a 5 star. If you use this company, ask for Armando. He will take care of you. read more

We are delighted with our pool renovation. Custom Pool helped us take a 1970's pool and upgrade it to look better than many new pools today. My salesman Scott was so helpful. He helped me take my wish to retain the custom rock around my pool and choose complementary tiles and pebble finish. It's beautiful and such a treat for the many parties and barbecues we've held with family and friends. The process was easy, professional, and efficient from the start. Within just a few days the workers drained the pool (according to city regulations), removed the old, thinning plaster, patched chips in the old stairs and other areas, applied the pebble tech finish, tiled, and then filled once the finish had set. The workmen were courteous and tidy, keeping the dust and debris to a minimum and carrying everything out. I definitely recommend Custom Pool to anyone thinking about updating their tired, old pool. read more

I have just had a complete pebble tech finish job completed by Custom Pools. We have been in touch with Scott for a couple years discussing our choices, no pressure sales, very professional with our individual needs and concerns. From start to finish communication was on point. I had several calls from Stephen , keeping us up to date and what to expect. We had minimal mess, professional crew came out and was very respectful of my property and family. We could not be happier with our choice and experience and results. We definitely will and have recommended already! read more

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At the start of the job everything seemed great. They were very professional and were also the cheapest around. Everything changed when they actually started the job. Their workers would makes mistakes and/or "forget" to follow certain steps and then I would get stuck paying for their accidents. Whenever I voiced my displeasure and said "i shouldnt have to pay for your mistakes" they ALWAYS replied with "well these things happen" or "these types of issues are to be expected". They appear professional and also do good work, but dont expect to pay what your original contract was quoted at. They are the cheapest around because you will end up paying for their mistakes. read more

First I used the one in El Cajon Ca. Dan is a great guy and held to his dates. The crew of Antonio and his son did a great job on the tile and coping. Three weeks from the time we signed the contract till the chip out and re-plaster and water back in the pool. The price was below all other bids (way below) and I used them because Dan out of the other guys knew what he is talking about. Easy to check on what they say using Google. I would use them again and again JB read more

Custom Pools & Remodeling - Just a photo of the steps - Masonry/Concrete Near Me - Ceres, California

I just had this company come and do a pool re-plaster for me in June 2014. I had three companies provide quotes, and Custom Pools was the least expensive by a LOT (primarily because they had some excess inventory in a particular pebble finish and tile. I checked their contractor's license and bond history. Everything looked good. I went to the Better Business Bureau website and looked at them there. There were some complaints, but it looked like they made amends. So I hired them. The estimator, Chris, was friendly and knowledgeable. He got me a quote back quickly. I wouldn't sign unless they committed to completing the work by a certain date. They made that date (actually were ahead of schedule.) The workers were clean. The workmanship is very good. I am very happy with the job that they did and would recommend them for a pool remodel. read more

We would not recommend Custom Pools & Remodeling to anyone. On Jul 24, 2020 we hired this company, License # 810897 to replace our patio with concrete and a Cool Crete finish. They started the work on August 24, 2020 and finished on Nov 24, 2020. James Newell was fine with the concrete. It just should not have taken three months to do the job. The guy who put on the Cool Crete did a terrible job. The paint/concrete didn't cover the concrete base evenly and some of the peaks left shadows. It would cut your feet if you walked on it. We fired them and then settled what was owed. We hired Burkett's to redo the finish. read more

Custom Pools & Remodeling did a great job on the resurfacing of our pool. Scott assisted us in the color choice for the "StoneScapes" pebble finish in Tahoe Blue. He also assisted us in deciding to upgrade our pool pump to a more efficient product which included re-plumbing and putting everything on a remote control activation. The decision to replace the equipment has lowered our PG&E bill. Their ability and willingness to negotiate the pricing was one of the many reasons we selected Custom Pools after getting many bids. Stefan and his crew, led by Armando were professional, timely, efficient, friendly and very knowledgeable throughout the entire process. They informed us along the way as to what was happening and how to maintain this beautiful pool. Each day the crew completely cleaned the yard, leaving nothing behind for us to do. The job was completed within a couple weeks and Custom Pools does not use sub-contractors. Once the initial job was done which included replacing our lights as well Stephen and Armando came back several times to adjust some minor things but more importantly they wanted to make sure we were completely satisfied with the end product. We have used our spa and pool more now than the 10 years we have lived here due to their suggestions for making our system user friendly and most of all BEAUIFUL! We have had several parties at our house this summer and have had nothing but rave reviews from our friends as to how beautiful it is and now that we added a salt-chlorine generator your skin feels so good when you get out, without the chlorine smell! Custom Pools doesn't try to sell you equipment or upgrades just to make money. They work within your budget to optimize your system and if something didn't need to be replaced they told us that. Our tile was still in great condition it just needed to be cleaned. This alone saved us quite a bit of money and came out beautiful, looking brand new actually.. We can't thank Custom Pools enough for all that they did. Thank goodness Scott was at the Modesto Home Show last year and was so friendly and willing to spend time with us to explain the process and some basic costs. The information we received that day is actually what led to our decision to take on this project. We look forward to many years of enjoyment from our remodeled pool and spa. Thank you Roger, Stefan, Scott, Armando and Jennifer! We highly recommend that anyone choose Custom Pools & Remodeling! Bryan & Sue Anderson read more

We needed a quick RE plastering done. Stefan was very knowledgeable and quick to respond. I would definitely recommend them for any pool needs. read more

DO NOT USE THIS POOL COMPANY IF YOUR READING THIS REVIEW. I had the worst experience. I had my pool replastered by Custom Pool remodeling and they did a horrible job. First they did not plug up my automatic pool filler and I had chosen a dark bottom pool. So you have to fill up from the bottom and fill to the top. When they did not plug it up it ran water down the side of the pool to the center and left a humungous stain in the bottom of my pool. I knew the dark coloring can vary but all of my stairs turned white. I contacted the company and they took no responsibility for the marks and stains in my new plaster job. I know people may think this is just one review and who am I but I own 3 homes with pools and our company has several rental properties so I know how work should be done and accountability for mistakes. this company has no accountability for their work. They just want to take your money before the pool is filled and move on to the next one. read more

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We recently had our pool resurfaced by Custom Pools & Remodeling and they did an excellent job. They were honest, thorough, on-time and very friendly. They were excellent at getting back to us quickly whenever we had questions. Our pool came out gorgeous. Scott was our sales rep and he was the only person (out of 4 other pool companies) to be up-front and honest regarding the city of Elk Grove's requirements regarding permits. We highly recommend this great company!! read more

Do not trust this company, they make you sign a contract with accepting the cracks, whitening and discoloration in new plaster and they don't fix it, NEVER give your job to them. read more

These guys were great -- they showed up on time and did an absolutely beautiful job. Scott was spot-on with design assistance and their crew was nice. My only concern was that they didn't put all the bits together on the skimmer, but they came back the next day to fix it and make sure everything worked, so all is well. read more

We recently had our pool re-plastered by Custom Pool, Ceres, CA, and we were BLOWN AWAY!!! by the results. We have lived in this home for 26 years, and we have never seen the pool looking like his - it is ABSOLUTELY BEAUTIFUL. Much of the credit must go to Scott Pike who basically re-designed our entire pool. Where other companies who bid on the job asked we what we wanted, only Scott, who has a GREAT eye for design, told us what we needed - and he was right on the money. We followed Scott's recommendations to the letter and were extremely pleased with the results. Also we must mention the work crews - there were three separate crews, each specializing in one area: 1) break and pool down and haul away, 2) coping and tiling, and final 3)plastering - these guys were real pros. Red Cullen 1466 Hudson Way Livermore, CA 94550 RedCullen1@comcast.net read more

As a new "yelper" I have zero experience in review postings but a nerve was touched when in the "talks" section I read about Custom Pools and the negative reviews that had existed previously. I thought this may be a good opportunity to replace one of those negative reviews with one of my own. Although it has been several years since I had my pool re-plastered by this company, I am reminded often what a poor job that was done when I look at the uneven surface and crooked edges that were the outcome of their work. I found out that the poor workmanship by the laborers was a good reflection of the deceptive and unprofessional persons that employed them. Do not allow this contractor on your property. read more

Here is the final chapter on ROW Custom Pools and Remodeling. After 3 years of enduring 2 (duplicate) mechanics liens and 1 Lis Pendence, we finally met ROW's representative for our day in court. We settled by signing a settlement agreement in court and by me agreeing to pay ROW money in exchange for releasing the liens. We signed the document and wrote the check, gave it to them in court, the check cleared our bank account in 7 days, and still ROW Custom Pools and Remodeling did not release the liens!!! Instead their shyster lawyer played games (1) saying for weeks he was trying to confirm that the check cleared and then (2) saying he had to confirm that we had a signed agreement (yes, the one that we all signed in court!), and that (3) he had to again confirm that the check cleared, and (4) he had to wait for his client to return from vacation to sign the lien release, and then (5) the attorney forgot to call his client on the phone to come in and sign the form. It goes on and on and on and on! This was a fun game to them. If ROW Custom Pools would put half as much time and effort into doing their job as they did in playing court room games, their service would be by far the best. read more