Angie is the best she was here 15 minutes after I called She explained what she was doing I thought it was my pump but it was my filter Angie resolved my problem and told me what to do to prevent it again read more

Highly recommend! Stop looking at other pool companies. Merced Pools will solve and make your pool dreams come true. No headache or stress during this build. The pictures and video speak for themselves. Best decision me and my wife ever made. Mark and his team exceeded our expectations. We are so happy with our beautiful pool oasis. Turnaround for this build was less than 6 weeks Mark was with us every step of the way. You will not regret going with Merced Pools. read more

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Where to start? Merced Pools has been amazing from the first phone call to request a quote, up until now, a month after project completion. Starting off, we knew we had an extremely small yard, that would make the job difficult and need a truly custom design. When Mark (the owner of Merced Pools) came to look at our yard for the first time, his vision completely matched mine. I was sold. Every step of the process he and the entire team have completely exceeded all expectations. Every single member of his team is absolutely wonderful. From Angie in the office, Stephon overseeing things, Judi doing the first weeks of service,and every other Merced Pools employee we have interacted with. Great people. Excellent communication. They explain everything and ALWAYS were available to answer any questions or concerns I had. Calls and texts, were always responded to promptly. Our new pool is beautiful, well built, everything we had dreamed of and more. I would recommend Merced Pools to anyone. Whether you need service, repairs, renovations, or a new build. I am so happy we went with Mark and his team. read more

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Kudos to Angie, Tim, and Jason! Very good crew in all aspects. After pool remodel, Angie helped us from the get go to maintain monthly service without delay, top notch! read more

47 days from dig to fill. Had the best experience and look forward to all the memories we will make in this amazing addition to our home. read more

Merced Pools Inc & Merced Pools Service and Repairs - Our oasis - Pool & Hot Tub Service Near Me - Merced, California

Someone came out and looked at my pool,didn't give a price for chemical service.Bever heard from them again.

Highly friendly and responsive staff. I emailed them about a small correction needed in my account and it was quickly and accurately taken care in less than an hour. They are very customer-focused! read more

A wonderful company. They came out within an hour of my call and fixed not only the problem with our pool, but checked everything else, made additional repairs and recommendations for improvement. Highly recommended! read more

Merced pools is the worst in the valley. I had come out and replace my filter, pump and pool light along with fixing a spot where rebar was making a drain on the pkaster surface. $10,000 later my pool light doesn't work and the stain area is back. I requested several times for them to fix it and nothing has ever been addressed by them. This was the worst experience and quality of work I e ever experienced Zero stars for them!!! BEWARE!!! read more

I gave this company 1 star. Reason being, when I relocated last September from San Jose to Merced. I purchased a stock tank to make it a pool; at my new home. I went to this company last Oct or Nov. I spoke with Angie the office manager who told me it wouldn't be a problem. It was something they could do & there hourly charge was $85.00. She provided me a business card w/Angie name, the tech name and the fee cost. I sent an email earlier this year. No response. I contacted them last week. And Angie e-mailed me an apologized, stating it was a miss understanding/miss communication. I call Bull Shit & I told her that. I'm not sure if it is because I am African American or they were slow last year and needed the work! read more

Mark and Merced Pools did an amazing job fixing the linear for our pool. The work was great and done in a good time frame.

Reasonable pricing. Judi was really helpful and had a great sense of humor. Good pool cleaning. read more

Merced Pools Inc & Merced Pools Service and Repairs - Photo after the cleaning. - Pool & Hot Tub Service Near Me - Merced, California

Angie and the team have been great. I've used Merced Pools for years and the service has always been reliable. I've had them do both repair work and monthly service and I have no problem recommending them to anyone. read more

Kyle does an excellent job I've had several issues with pool but Kyle was there every step of the way and he resolved all the problems and he does an excellent job of keeping it maintained great service. read more

We are absolutely satisfied with Merced Pools. I had eight quotes and eight salesmen tell me the unthinkable could not be done or just wanted to make a quick sale. Mark the owner of Merced Pools was our 9th quote and sealed the deal. Mark is professional, respectful, and knowledgeable. Mark sat & took the time to hear our vision. To listen to what we wanted, and what plans we had for our backyard long term. Merced pools was positive throughout the project with experienced feedback. Mark made suggestions to our surrounding area as in our neighbors' trees and our backyard. Mark is dedicated to his work and acted in his expertise. Merced pools crew was amazing, they worked extremely hard, and the details was outstanding, more than what we expected. I am grateful for Merced pools and their professionalism. We all have a vision and if you are unsure, ask the pros, Merced pools is licensed with years of experience and I trust. Quality Vs Quantity, we rate 5 ++ stars, thank you, Mark Business Owner of Merced Pools & your team of expertise building a quality swimming pool. read more

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I live in Atwater Ca and recently added a swimming pool to my home. I would like to express how impressed I am with Mark and his company, I don't think things could have been done by anyone else the way they did. They came in and handled the project from start to finish with knowledge and drive to not only get it, but get it done right. Being in the construction trade myself I can truly recognize and appreciate true professionalism. If anyone reads this post while considering Merced Pools for a job, I absolutely positively recommend Mark and his crew!!!! Thank you Mark, you're a credit to your profession. read more

Mark Torrence of Merced Pools was the only contractor who worked on in ground vinyl lined pools in the Central Valley after our liner sprung a leak at the start of the Covid pandemic in 2020 & after Pool Kingdom, who did vinyl lined pools in Clovis, found out they incorrectly measured our pool after supply chain issues which took them over 1.5 years to get the wrong liner which they found out after trying to install it. Pool Kingdom said they would come to remeasure & reorder but never did then we found out in January 2023 that they went out of business so I called multiple places but most vinyl liner companies were either in the Bay Area or Southern California & I was fortunate enough to find Mark as he considered the distance, explained the cost as life after the pandemic is different & I told him our home owners insurance was going to cancel us by 9/25/2023 due to the pool not being filled. Mark came to Clovis, started working on our pool right away without us signing the contract until later which is how much he trusts people & wants to help. He informed us via phone & text about who was coming to our house & when, what they were going to be doing, the progress of the liner fabrication which came from New York & when it finally arrived, Mark gave us a timeline of 4 days in which his crew was to finish & they did it in 2 days, coming early & the last gentleman stayed late, about 6:00 pm, to ensure everything was done correctly & in working order. The pool was completed on 9/19/2023. Anyone with a vinyl lined pool would be very fortunate to have Merced Pools work with them & we thank Mark for coming so far to help us out! read more

Love using this company. If I call with a question Angie is always happy to help. Wonderful services. Highly recommend.

Mark promptly returned all phone calls and was great working with me in lining my pool and was on schedule as promised. After, Mark helped me get a great working pool vacuum and tinkering with my pool pump and equipment to get optimal use. I ultimately used Merced Pools for my weekly pool service and Kyle did a great job - washing the pool walls, cleaning out the skimmer, testing the water and putting in the appropriate chemicals. I would recommend Merced Pools without hesitation and particularly Mark for being a great guy and providing awesome service. read more

Merced Pools Inc & Merced Pools Service and Repairs - Merced Pools lined the entire pool. - Pool & Hot Tub Service Near Me - Merced, California

Best pool company in the valley. Would highly recommend!! I would hire them over any other pool company.

Our pump went out in the heat and a service request was processed through our home warranty. We use American Home Shield. Processed the request late Friday received a call Monday afternoon with an appointment Tuesday. The technician was extremely professional introduced himself and the other gentlemen with him. Was a quick appointment and explained all of my options thoroughly. A replacement pump was ordered and the install was scheduled quickly. The original technician came today (a week later) and quickly replaced and made the necessary adjustments to get it running! Excellent customer service!! And we're swimming! read more

Mark and Angie were great to deal with. They did a major remodel on my pool, and everything went exactly according to schedule, and it came out great. Mark was very responsive during the entire process and did not try to upsell me on anything that I really didn't want or need. Instead, he went above and beyond on a couple little things that really added to the finished product. Based on my experience, I can highly recommend this company! read more

Consistent service and hard working staff. Merced Pools always addresses our issues quickly and professionally. I understand that occasionally they can be backed up to do repairs, but like any business, they have a lot of customers to service. They care for our pool and several rentals and they always do it right! read more

My neighbors use this company and the employee's always take up my parking. When I asked them to not park in my spot they got really rude and started cussing at me then stormed off to do the neighbors house. Called the company and complained but the lady didn't seem to care. read more

I read the reviews here and I was hesitant to call Merced Pools, so i called a couple other companies. One never returned my call, the other was over priced and never came back with answers to my questions. When I called Merced Pools, Mark worked with our schedule. Had follow up answers by 9 am the next morning. Everyone one that came was very nice and hard working, the mess was cleaned up every night. I didn't encounter any hidden fees, everything was laid out in writing. I appreciate the work everyone did and professionalism we received. If we decide to have someone maintain the pool we will have Merced Pools. FYI, Mark never once pushed us for monthly service contract, he understands that we are do it yourself people. read more

Very unhappy.....I called the store asking to purchase a gasket. I was told that they come to my area and would suggest that I have them take a look at it before, to make sure there weren't any other issues. I agreed to have them come and when they did, I was told that I needed a new Valve and that the gasket couldn't be replaced. I called the factory and they told me this wasn't true. They charged me $275 for this valve that literally cost $110. and was there a total of 20 minutes to remove the old and put the new part on. read more

Angie was wonderful in helping us solve a dirty pool and other issues. The company was professional, efficient and accommodating to our problem. Highly recommend their business and great customer service. read more

Called them over 3 weeks ago regarding polaris pool sweep issues. Talk to a supervisor and gave him my info. He never called me back. Unreliable! read more

Great customer service and professional. Very friendly and have helped me out for the second time. I highly recommend them for all your pool and spa needs!!! read more

Buyer beware!!... called under warranty to have a repair done after I had done a leak detection. Don't know if they repaired or replaced the valve to prime pool to work. Tech never called me back after he went to do the work, may have called someone else. After 2nd day of calling. I spoke to the owner. He wasn't very informative or helpful in resolving the problem. He tried to sell me a service I had already done. As I tried to work with him as to problem solving, he got upset and hung up. Problem is not solved and I have no idea what was done? Can't find good honest help. read more

yes i live here in merced for over 20 years! this was one of the worst experiences i had dealing with merced pool company. mark came into our home - promised the moon and never followed through!!! read more

Merced Pools has been servicing my pool over the past two years and the pool has never looked better. My special thanks to Rachel who does a wonderful weekly job of cleaning and to Mark and Angie for their work in all areas of pool service--they all are the best. read more

Try another company! The cleaning crew are unprofessional. Pool owner needs to be on top of things. During winter time they let my pool walls go brown and they did not tell me. When things broke, such as parts in the vac pool cleaner, they did not tell me, so I was not aware that I needed to buy replacements. I pay them 90 $ per month to take care of the pool and they only add chlorine. The woman in the office is extremely rude and in general all the crew are very rude. They entered into my property when I was not there, without my consent,  to replace a motor when I only asked for an estimate. They claimed later I ordered the motor. They just wanted to charge me for the motor when I already told them I was looking into different options. It is unbelievable.... read more

My daughter recommended Merced Pools to me since they helped her get her vinyl pool in top shape, and not all other places service inground vinyl. I have a gunite pool that had a bad case of mustard algae and an old filter in poor condition. I was trying to do a home refi to take care of some things around the home but the loan company wanted my pool cleaned and clear first. Soooo Angie from Merced Pools came to the rescue! She really knew exactly what to do even when things looked hopeless. Long story short, thanks to her magic bag of tricks to try my pool is now beautifully clean and blue!! Thanks Angie!!! read more

Service for one year never on time always late. Pool not sanitized with sufficient chlorine! Pool constantly dirty algae n calcium build up ... Dismissed so many times n cleaned up ourselves n shocked pool weekly assuming they really busy. Called several times no answer n finally got ahold of a person named Angie and was very rude didn't completely listen to our concerns I was really kind n patient not upset n she listened not even 2 min when she said that's fine u we are canceling it yelling n hung up on me!! Oh my unbelievable. read more

HORRIBLE ! RUN RUN RUN !! We are elderly on a limited income. Facts: We purchased a Home Warranty (American Home Shield Home Warranty) one of the Sub-Contractors was Merced Pools. Our pool light was out of our in-ground pool. A technician was sent out to install the pool light--(he was nice) Within 2 weeks the light was OUT of the Socket again---I contacted American. The owner of Merced Pools called, followed by coming checking out the pool light. The owner is RUDE and made a Huge deal how he would get wet and he would need to drain the pool a little bit.---It was obvious he just did not want to do the job---yet he had already received payment from us. The owner called American Shield and did not tell the truth on the pool light being installed. WARNING: STAY AWAY---DO NOT WASTE YOUR MONEY You will be charged but if the problem is not resolved the owner will not make things right. read more

I was warned not to hire Merced Pool for my weekly/monthly pool service but decided to give them a try anyway. It began okay but, as time passed, I began to notice problems. The person servicing my pool, Judy, arrived with an attitude and complained a lot. Most of the time she was on her phone the entire time she was servicing my pool and she ignored me when I tried to ask any questions. She was upset that the gardeners got grass in the pool and that she had to skim it off. I asked the gardeners to be more careful and had an automatic pool cover installed. She told me that my filter needed to be taken apart and cleaned, I asked her to backwash it instead. I have a D. E. filter and you need to add 2 cups of D.E. to the skimmer when you backwash the system. She told me that they don't do that and that she doesn't even carry D.E. in her truck. I was paying $100/month for full service maintenance, which is supposed to include backwashing. I finally convinced her to backwash it but I had to add my own D.E. myself. A couple of months later I agreed to pay the $65 to have the filter cleaned, which is something that only needs to be done once per year, and I was fine with that. Two months later she wanted me to pay to have them clean the filter again, then she informed me that my service day would be changing from Friday to Thursday, the day my gardeners come. I asked my gardeners to come earlier, to accommodate her, which they did and asked her to come around 4pm. She arrived at 3:30 and a friend of mine overheard her complaining about the gardeners still being there and that they were in her way and that she should just leave etc. This is totally inappropriate and unprofessional behavior. She was angry that I asked her to backwash the system (for only the 2nd time in 7 months), told me that she couldn't guarantee what time she would arrive and that she "would get here when she gets here". I pointed out that the leaf catcher had been closed improperly the week before and air was being sucked in. She would not take responsibility and insisted that someone else must have touched it or that it needed a new gasket.....neither of which was true. The following day I received a call from someone in their office asking about the "incident" that occurred the day before. I was unaware that our conversation was considered an incident but I did feel that Judy was trying to cover her ass, for her behavior, in case I called to complain. I was even told that Judy was a supervisor. If this is the type of person that is representing this company, it is no wonder that they have such negative reviews. Worse customer service ever....... read more

Let me start by saying I am not a picky person, but my experience with Merced Pools was the worse customer service. My pool cleaning company sold to Merced Pools, so I stuck with them. A few months into the service I noticed the pool kid was not sweeping my pool including my steps. I ignored it the first couple of times as he was busy or it slipped his mind and I took care of it my self. After multiple times I finally called in and expressed my concern. They were very nice over the phone and offered me a free half-month of service. I advised I was not interested in the credit but rather the issue be taken care of. About a month or so later I swapped out my pool sweep and the new one had an inline filter. I quickly realized they were not cleaning it. I over looked it the first few weeks and handled it myself. Finally I got upset because they still were not cleaning as well as discovering they were not cleaning my pump filter. Again I called in and expressed my concern and again they were very friendly issuing a credit and advising they would handle the issue. During that conversation I advised I also saw two small spots of black algae and advised where they were. They said no worry they would take car of it. Two services went by, and I came home after spending five days in the hospital. I came home one day after their service. My filters had not been cleaned, the black algae was out of control and I had mustard algae. I called and asked if a supervisor could call me they advised one would call first thing the next morning. The next morning I had to call them around 10 am after not receiving a call. I asked if a supervisor would come out and take care of the issues. I was advised by someone representing herself as the owner, they could not come out till Monday. I stated that was unacceptable and I needed someone out today. The owner stated, "If you do not like it you can cancel your service". Needless to say I canceled it right then. The worse customer service I have ever had by far. I highly do not recommend doing service with this company. read more