We had Harte's do our pool plastering and couldn't be more disheartened. After saving up for the…read morejob, we chose this company upon recommendation of a Turlock friend Who knows the family. The whole process started off with a woman coming out to give an estimate. After that, the company was near impossible to reach, so many of our questions went unanswered. This is where we should have used common sense and shut down the process. Our bad. The rest was a nightmare. Our original tile was to be kept and used, so they decided to clean it with a sandblaster. On that day, the man who did the job made the moment that he should have used their less powerful sandblaster, but it was too late. The tile was heavily pitted and most of the grout gone. To rectify this it was decided they would "seal" the tile and re-grout. I'm no tile expert, but I've done enough to know that the film they painted over the pits (which came peeling right back off within a couple of days) was a shotty coverup. And if that wasn't bad enough, instead of removing the old grout completely before reapplying, they skimmed a new layer over the top, leaving much of it on the face of the tile. Most of that new skimmed-on grout chipped off within a few days as well. Another shotty coverup. As far as the pool plaster, we brought to their attention several cracks, a footprint, and areas near the tile which were missed completely. We were told there was absolutely nothing that could be done. I do suppose that wasn't a terrible thing as by this time we were quite DONE! Never again!

We had a great replaster experience with Hartt's . The job took about 3 weeks. They always cleaned…read moreup after ever visit. It was nice to have a family business that still takes pride in their work. I have no problem recommending them to others.

New Image Pools did my resurface from plaster to pebble Tech, installed new tile and pool light and…read moredid an amazing job on my Pool. It is beautiful and it was super easy to work with them. They have millions of tiles to choose from, which was very fun. I highly recommend their service. I've seen pools done by others, and they do not even compare to mine.

Absolutely fantastic service from day 1 signing contract to finish up filling up the pool. Very…read morehappy and satisfied with the price I paid for resurfacing the pool plaster. Office staff would notify me the day before on when the crew would arrive and what to expect. Crew arrived on time and always respected leaving property in order. The project was completed on time. Very satisfied with completed project. Highly recommend!

I gave them 2 stars because they do show up and clean your pool. They fall short in all respects…read morewhen it comes to communication. If this is important to you I would go elsewhere. I do not live at the home where the pool is located so I depended on good communication. They fail in this area. I would get a bill for 300.00 more than normal and have to call, text, email a lot to find out why. Equipment repair? Fine, but let me know ahead so I can plan for additional expenses. How I found out they stopped caring for the pool is when I sent a text asking for my bill. I found out they had not been going to the house for a month. Not good. Not an ethical way to do business.

Let me start off by saying we have used Pristine Pool service and repair for about 5 years. The…read moreowner's son (Sorry forgot his name) was our first tech and he was great, took the time to even educate me/family about our pool and jacuzzi. We were very happy with our pool service and our technicians. Over the years we had a number of different techs come out and we had to notify them that we had Huskies and to please close our gate when they were finished, we never had any issues. Well this week we received notice that Pristine was no longer going to be cleaning our pool. No reason, just no longer cleaning our pool. We then called Pristine (Kristi) and asked why they were stopping our service. Kristi stated that the new tech's are tired of walking to the front door and asking us to unlock the side gate so they could service the pool. The new tech was also unhappy because the bag on our pool sweep had a hole in it and I fixed it with a metal clip. So Pristine chose to not service our pool any longer and dropped us. I really thought we had a good relationship with Joe and Kristi but I guess not. Apparently, we were low on their priority list and that's why they dropped us. Good luck with your business, but you won't be getting any more referrals from us.

I sent a request for an estimate late in the evening and received a call my mid-next day, and he…read moremade it out to me that same day at a time that was convenient for me. Amazing service and very knowledgeable. Corey was willing to educate me on my pool and what I TRULY needed to get my pool back on track. Weekly service is reasonably priced.

Cory is by far the best in the Biz , professional, courteous, and always on on time, and for the…read moreamount of foot traffic that we have at our Gym he always make sure that chemicals are always balanced, and Pool is always Clean. For the amount of work that he does. He is definitely the most affordable and add extra value for his Service. Just wanna take this moment to tell him if he reads this that I really appreciate everything that he's done for our Business.

I had them build my pool almost 6 years ago and although I live in an area where the ground shifts…read moretoo much my pool turned out beautifully. My deck lifted due to the ground shift and my Acapulco shelf has a hairline crack in it but I don't think that has anything to do with their workmanship.

How about not waking up the neighborhood before 7am? Carmel…read moreEstates Showing up at 6:15 is not cool Not gonna report to the HOA unless it happens again.

We have been using J & S for our pool maintenance for over 20 years and have always been reliable,…read morehardworking, great prices, and great customer service. When my mother fell getting out of the pool, it was time to get a handle and within a week after quotes and evaluation, the team came out and installed under 2 hours. Best in the business!

Awful. Bad Service, Bad Communication, Just Bad! Spent over $2000 over a 6 month period paying them…read moreto get my pool clean and swimable and they never did. Blamed it all on my pool and then just quit without notice. Waste of Money and Time! Save yourself and go somewhere else! ADDING THIS AFTER RESPONSE: You didn't communicate with me that was the problem. From the start you ignored my concerns and I had to call and text pictures of problems over and over without any resolution. Having to wait 3 days for a call back from a manager and then cancelling my service without notice shows how good your communication was. The large number of 1 Star reviews you have speak to you service level!

AWSOME COMPANY! Luis was very quick to return my inquiry, and came prepared for his bid. He…read morebrought several samples, and my wife and I were immediately convinced that this was the company to remodel our pool and deck. Luis, Fermin, Christian, and the whole crew are FANTASTIC. Always on time, VERY fast, and paid attention to the details, and respected our property and surrounding plants. We could not be happier with the results, and will be enjoying this beautiful pool for many years!

Luis resurfaced our 32 year old pool for us. Considering that he and his crew completely removed…read morethree layers of old plaster and the cost of inflation, we considered his price to be very reasonable. Since his reviews and the price were so good we didn't even bother to get another quote. What's more we expected this to be a long project. The work was completed in just a few days after we received the quote, and we are very happy with the results. As for Luis and his crew they were all anxious to please and very personable. On a scale of 1 - 5 we would give Modern Pools a 10. Service like this is very hard to come by these days.

Hats off to Vintage pool and Debbie in their service department!…read more I have a 3 1/2 year old pool and one of the LED lights failed. I was referred to Vintage Pool Service by the pool builder. Vintage Pool Service came out and diagnosed the light failure after a thorough check of the system. These lights are $1,000 each to replace so needless to say I wasn't happy with it failing after only 3 1/2 years. The Vintage service tech encouraged me to call the builder and the light manufacturer to see if they would cover it, which I knew would likely be a big hassle. Less than 24 hours later, and before I was even able to contact the pool builder or manufacturer, I received a call from Debbie at Vintage informing me that she had already spoken to both companies and had gotten an approval to replace the light under warranty!! She also refunded my initial service call fee! This saved me an incredible amount of time, and money trying to get this replaced under warranty. For a company to go this far above and beyond is just fantastic, and is a rarity in today's business world. I'd give Debbie and Vintage 10 stars if I could (and I rarely give 5 Stars). Their customer service and communication is just top notch and a breath of fresh air. Thank you!!!

I'm giving a one star solely on the lack of communication from the company…read more We were originally looking to go with another pool company, but decided to give Vintage Pools a chance. Unfortunately, the experience was extremely disappointing. We scheduled an appointment for someone from Vintage Pools to come out, and they completely no-showed. I called the next day and was told the earliest they could get a technician out was a week later. After expressing my dissatisfaction, suddenly they had an opening later that same afternoon. The technician came out but barely communicated with us and said we would receive a quote later that day. Did we? No. I had to call the next morning, only to be told the quote still wasn't ready. I called again that afternoon, and it still wasn't ready. Finally, near the end of the day, they called with a quote that was outrageously high. The entire process felt disorganized and required me to repeatedly follow up just to get basic communication. Between the missed appointment, lack of communication, delayed quote, and pricing, this experience gave us very little confidence in the company. Unfortunately, based on our experience, we'll be taking our business elsewhere.

I hired valley pools to install a pump when ours stopped working, but then I also had them…read moreresurface our pool. They did a great job were friendly, informative. I highly recommend them

I called and the phone number has been disconnected if they are going to be on Yelp they need to…read moreupdate information

Ive had this service for about a year and in the beginning they did a really nice job but these…read morepast few months have been frustrating and you only get to deal with the wife. Anyways, this is the reason for the review... The past few months my pool had been building up yellow Alge AGAIN, this was an issue that I had with them in beginning that I had spoke to the wife about it. (Note: I did not have this issue with the previous pool guys) They had got in under control with chemicals and setting the pump on a different schedule. As the weeks go by I've been noticing that the pool isn't being scrubbed, algae is back, the baskets aren't getting cleaned and chlorine tablets aren't being put in. My husband does his rounds once a week on the pool himself so he was noticing things. Mostly making sure the machinery is working properly, checking the basket and what not. So finally after a few weeks of this, the guy replaces our floater for a new one and adds chlorine tabs but he threw the old one behind the pump and said we didn't have one. Idk what that was all about. Though It was a little beat up so it needed to be replaced. I was charged 10$ for that but not a big deal. Anyways, They charged me $125 for cleaning when it was just a rinsing of the filters with my water hose, which I don't care about him using my hose, I thought maybe he was going to pressure wash them with soap or something since the word "cleaning" is what she used when she texted me. We saw on the camera that he had rinsed them on my red concrete which left residue all over the place. I paid the bill and moved on. The last straw... The pool is still looking a little rough with him coming once a week and with my husband doing his little bit on the pool. I tried not to be that weirdo that's watches the camera systems but I started checking them and noticed that he will be back there for about 4-5 minutes tops. So I took pictures of it on Monday since my service day is on Tuesday hoping he'd clean it and he did not.... I really liked this company in the beginning. The owner was such a cool guy and knows a lot about pools and he took on my pool after dealing with a company that had turned out to be scammers.

Since hiring this company (Valley Pool Service) in January 2026 to perform my weekly pool service…read moreand maintain my pool, I've made three legitimate compliments. First compliment: The very first time the technician came out in January to perform my weekly pool service, he failed to complete all the services that were in my contract. So, when I was aware of this, I notified the company (owner's wife) and their technician contacted and instructed to come back. He did return and performed the services he failed to do the first time. Second complaint: Was last week (May 26th) when I noticed a heavy build up of sticky blue/black residue on the wheels/tires of my pool sweeper. So, I called the company and was advised to send a video of the wheels/tires, which I did. Plus I sent in a few still photos too. I had cleaned most of the heavy residue prior to calling the company and instructed to send a video to her. However, from the video and photos attached you can still see the sticky residue in between the grooves on the wheels/tires. In addition, I Googled what causes sticky residue on a pool sweeper to see learn what the cause could be. The results I found are shown in the photos provided. I took a sample of my pool water to a reputable pool supply store and had them run a test on the sample of water provided. They were surprised to learn the water wasn't properly balanced; the pool water was either too high (Acid -140) or on the low side (Alkalinity - 57 and so were a few other readings) see photo of test results provided. Two different companies advised me to my pool/spa drained, refilled with fresh water, and then have the correct amount of chemicals put in order to reestablish the correct balance/level of chemicals. Also stared, "If left as is without doing anything would allow the wheels/tires to further deteriorate and cause damage to the surface walls/floor of the entire pool/spa. Again, I was informed by the owner's wife on May 28th that the test results performed by their technician on May 27th is that pH reading of 7.5 was spot on. That is when Muriatic would be used -- to adjust it. I have that the last time we used Muriatic acid was in February. Once pH is set correctly, it basically stays consistent. I had him send me verification of his test yesterday and it was at 7.5 which is what it is supposed to be at. For Pool tires, they are just like car tires and get wear and tear. If you google how often vacuum pool tires need to be replaced, it will say every 1-3 years. If you would like us to replace them, we can. they cost $15/each. However, I don't think they need to be replaced at this point. That is what the company's wife/owner wrote as an explanation. She didn't address any other of the chemical readings that were off. This made me question what was the technician testing and checking during his weekly service. As the problem that I currently have should have been identified much earlier before becoming a huge problem. Third complaint: Was on May 28th, when the technician came out on May 27th, he left my gate open with the lock unlatched. This was the 2nd in less than 5 weeks my gate was left open. I travel a lot and may not be home to ensure my gate is closed correctly, locked, and secured every week. As the homeowner if someone enters my backyard and an accident occurs, I'd be the one liable for it. This was my main concern so I addressed it to the owner's wife as well. Consequently, this is the response I received back from the owner's wife... Apologize for the locked gate. I'll make sure to talk the Phoenix. You seem very unhappy with our pool service. Please find another pool company to service your pool moving forward. Unfortunately, this isn't working out. My response back to her was... No problem in finding another pool company to service my pool. I appreciate you for letting me know addressing my pool service problem(s) on three different occasions was an issue. Per your request, as of today (May 28, 2026) and moving forward your company providing my pool service is no longer required. Respectfully, My Name Note: The gate was left unlocked but she apologized for a locked gate... Smh! As a business owner and on a professional level the company, if they value their clients should be willing to address their concerns and/or complaints without terminating them. Makes one think do they value their companies reputation. I would not recommend this company to any one looking for a company to service their pool. Bottomline is pay attention to your pool. If you find a problem address your concerns. My pool will be drained, refilled, and chemicals replaced . And, my grandchildren will be able to enjoy swimming and playing in it throughout the Summer.