Fetter Pools did a great job on our pool. I need to lead off with thanking Sug & DJ for helping us through this process. Sug is the main guy you're coordinating things with once the work begins. DJ, or Daniel is the guy who does your pool academy & chemicals, he shows you how your system functions, & how you're supposed to care for your pool. This process is long, and tedious. People out there are impatient. You need to expect 4-5 months from start, day 1 when they begin digging, to the day you jump in. Two items I would 100% recommend people to get are the wireless panel control, & pebble finish. You don't want to screw around with the panels, gears, etc. If you have wireless remote stuff you can set it, then be done with it. You want to make changes? Do it right from your phone. For the pebble finish, it's simple. You're probably looking at 2K about s to get it as an upgrade from plain boring white plaster, which you'll learn will get blotchy, & faded and look two toned from the sun, & chlorine/chemicals I'm guessing within 5 years. You're about to drop 60-80K, whats another 2K? Fetter pays attention to details, and uses quality materials. I'd recommend them over other companies who I guarantee you take shortcuts. read more

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Back in 2008 we interviewed several pool builders and chose Ross Fetter! He suggested options we wouldn't have thought of and love all of them. We were even (thankfully) lead away from an idea after it was explained it's impact on the pool. When all is said and done you want quality that will last, and we got what we paid for. read more

Ultimate Pools By Fetter - 13 Years later, still Perfect! - Pool & Hot Tub Service Near Me - Modesto, California

The professionalism and work of this company is top tier. Everyone in the process from beginning to end. George, Chuck, Sug, Tiffany, DJ and the men who worked onsite were amazing and made this process as a customer easy. Everything went accordingly and smoothly. I could not be any happier with the results of my pool and spa it's beautiful and I'm grateful for this company and their work! Chuck was great in designing the pool and spa layout with the details I wanted. Sug was an amazing project manager and Tiffany was great in helping me pick out the exact materials I wanted to help the vision of my "dream" pool and spa for my home and that is definitely what a got! You won't regret working with this company. Thank you everyone at Fetter! read more

Ultimate Pools By Fetter - Pool & Hot Tub Service Near Me - Modesto, California

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What a wonderful experience from beginning to end! We gave 6 pool companies the chance to transform out back yard and Fetter was our only option for many reasons. 1. Can you believe only 5 responded? So that removed one. 2. Customer service, follow up means a lot! I could have omitted 3 companies just for this reasons. They gave an estimate and never once have they reached out to me. 3. I had a design in mind and wanted to see if they listened to my wants in regards to design, look and upgrades. Because if this, I narrowed it down to 2 companies. 4. Price vs. time. There is a value to having your yard torn up for weeks on end. Both companies were similar in timeline but Fetter was thousands of dollars less. Now, they all made my choice easy. Go with Fetter it the other one. Well, first of all I saved $10,000!! Second, there was never any pressure. Chuck, a very laid back salesman was never pushy and worked with us making my ideas come to life!!! Thirdly, Ross worked with us being extremely professional when dealing with our difficult neighbor! He deserves a medal!!!!! Fourth, Tiffany!!! She was amazing, I made it difficult for her. I wanted a specific tile and finish. She worked so hard making my vision become real. Daniel taught us how to test the water, how to keep our pool balanced and is quick to reply when I have questions. And yes, I maintain my own pool because I'm confident with remembering his instructions. Look at this beautiful pool!!! Since it was finished May 1 I have only missed 3 days of getting in. Definately 5 read more

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Part 1/3: I've been dreading writing this review but know it's something I need to do to not only get the word out, but help save anyone from future headaches. Let me explain. In November 2020, my husband and I moved back into the Tracy area. We purchased a house with a large backyard and knew a pool was on the top of the list for immediate must-haves. We started to contact pool companies to get quotes. We met with Chuck w/ Ultimate Pools by Fetter in Jan 2021 and explained to him what we wanted to be done per my Pinterest Board. The image showed a pool surrounded by a sunken firepit. He immediately chuckled and said that the pool (on my pinterest board) is well over $150K. I chuckled back and said, "We'll that's what I want, so draft it up." Frankly, most would be put off by that comment, but I figured it was due to my and my husband's young age that he ASSUMED we couldn't pay for that. After the other pool quotes fell through due to demanding schedules per COVID, we decided to move forward with Ultimate Pools by Fetter. Excited, we called Chuck to set up another meeting to finalize things and pay the deposit. It was our first ever pool, so we were really leaning on his expertise to help with design, depth, features, etc. After a few months of going back and forth, we finally had an idea sketched on paper that matched what we wanted. (Side note: these months of going back and forth were extremely tolling. We wanted the pool put in ASAP and felt like we were wasting time. Every time we needed to change an item on the print we had to set up another in-person meeting with Chuck. Looking back, I think this is how he was able to stall time and only have verbal communication on what we wanted). After signing the contract August 2021, we were scheduled for install in November 2021. In August 2021, we met with the office to pick out tiles, gunite color, etc. We were shown flagstone that would be going around the border of the pool (Note: this was an "upcharge" that Chuck mentioned in one of our planning meetings since we knew we weren't going to be putting in concrete around the pool and it would be a 'beautiful natural option for the border. So instead of settling on the 3ft concrete border it was designed for this border instead.) Our dig date came and went, and went.... and went.... We finally met with Sug (project manager) who came out and laid out the pool via spray paint. At this meeting, we were told that we could make as many changes as we wanted without being charged a $150 change fee. Sug noted that we had manual controls (meaning we would need to manually turn on our hot tub and it didn't have the functionality of it being operated by our phones. What?! This is still a thing..) Needless to say, we "upgraded". Another $3500 was immediately added to the price. We then noticed a step wasn't placed within the deep end of our pool. Again, shouldn't that have been mentioned at the design meeting? If that's not a safety feature, it really should be mandatory. Another $250. At this point, I'm feeling a bit down. The price we originally settled on is now starting to increase every time they come out. December 2021, 1 month after our set "dig date" and 4 months after signing the contract and submitting the permits to the city, we were told Ultimate still didn't have the permits and the City of Tracy is taking significantly longer per COVID. A valid excuse, but felt I should call the City and figure it out. Told by the city the permit was sitting on the approval manager's desk and just needed to be followed up on per my call it would signed today and submitted. Something Ultimate pools couldn't have done? Who knows how many weeks I wasted! January 2022, we finally broke ground. Per the contract, Ultimate Pools was now bounded by 60-90 days for completion. I felt better this would all be over with soon. read more

Here is just one example of the quality of work we experienced .... more to follow. Their tile guys had five chances to attempt basic quality work. We were left with no other option than to kick him off the job. The owner Ross came out to see his work and initially refused to provide another tile man, stating "I'm the contractor, you don't get to choose who I use" as though this is business as usual for him read more

They had my address, I submitted it via Yelp. They have reached out to me 3x's asking me to remove this review. There was no misunderstanding. George stated if I needed to change anything to reach out, I didn't. I stand behind they were a no call no show. read more

I like to apologize up front for this long review, but if you are going to spend THOUSANDS of dollars then I feel it was important to share my experience. I am 61 years old and have been in the customer service/sales business my whole life and what happened here really takes the cake. So here it goes~ I just moved into my new home and wanted to start getting estimates for a pool. I don't plan on starting until the end of this year. This way it will be ready to swim around May 2022. This was my first estimate I met with George, which is the salesman for Ultimate pools. He followed through with the appointment and was on time. George was professional and explained to me how they have this 3-D process and that they would be able to make a beautiful design/pool for my backyard. After he got my interest I asked about how much and he replied with (ballpark) about 55-60K. I gulped but quickly realized this is most likely the going rate. Again, my first estimate. George also explained to me about the potential that I may need an electrical panel upgrade. He said he would discuss with a person/electrician at the shop who will view the pics and let me know if a panel upgrade would be needed. He led me to believe he was going to call me the same day, (which I didn't expect) and will get back to me right away. (All on text) Well, after 5 days (problem #1-you should always follow up) I reached out to George by text and asked him the status regarding the breaker box. He texted me back and proceeded to tell me that he just confirmed with the electrician and I would need a panel upgrade. OK, then I asked what is the next step? He tells me to call MID and inform them I need a panel upgrade and they would send someone out and give me a ballpark price for the upgrade. Then electrician can install a new panel or if I know an electrician they can do the leg work (problem #2, I was under the impression they would do the leg work for all my pool/installation needs). Then I asked him how about the 3D design you spoke about (at length and sold me on this). I also told him I know an electrician. George text me back by saying to move forward with the electrician and see about costs. Then they can come out and measure and move forward with 3D. Once I am comfortable with the panel upgrade then he will expedite everything. I proceeded to text him that I am giving myself time and it's not pressing regarding the electrician as I told him already. My understanding at our meeting that you would be able to show me what you have to offer (design). I also text that I had planned on getting a couple of other estimates. So, if you want to be in that mix then I like to see what you have to offer, which was my understanding when you were here (he bragged more than once about how they will show me their beautiful ideas for my backyard). George then text me back saying the panel might cost you a few thousand or a few hundred, depending on where everything is running. If everything is in the middle of the street then you are looking at a big, pricey project. He apologized for any misunderstanding but we already talked about a ballpark price for the project. He also said other pool companies may or may not point out the panel situation, because they don't want to lose the deal and he likes to be transparent. He also made a point by saying that it's normal to get a couple of estimates and to be expected (you think)..He proceeded to tell me that they would love to earn my business. He also mentioned that I have an amazing backyard already and that he appreciates that I am doing this for my grandchildren. I texted him back and told him that I appreciate the transparency. However I am getting a pool regardless of the price of the upgrade. He then text me back with a smiley face and a thumbs up and said I know it's something you want and it will happen. I then texted him, well thank you for coming out and if you are not willing to show me what you can do for me then I will move on. Thanks. His final text said, you're welcome. Thank you My first thought process was what the heck just happened. They don't want my money or they don't want to do any designs before I would commit to the upgrade. Why would I not expect to see a design and further detail plans for this 55-60K investment. What kind of business runs like this? I wouldn't give them a penny of my $ with the lack of customer service and following up with the basics which begins with a design. Who are these people?? I mean we are talking about thousands of dollars~right! They just wasted my time and like my Mother use to always tell me, everything happens for a reason.... Note, I had my electrician friend take a look at my panel box and said I have 200 amps and more than enough to run for a pool (I have an above hot tub right now). I asked even with my hot tub and he said yes...He also said my electrical on the side of my house (not street) read more

This may be the only time I would give a contractor 5 stars. We had 0 issues with this company, they were always on it and easy to communicate with. The pool came out beautifully & they were fairly priced. read more

We had our beautiful pool completed by Ultimate Pools by Fetter this summer, and couldn't be happier. We interviewed several pool builders before we chose Fetter, and found that there were several things that set Fetter apart from the competition. I have high standards and asked a lot of questions along the way, and Fetter was happy to answer them. After all, it's an expensive investment you need to be 100% comfortable with what you're purchasing. Fetter's price was very competitive and the entire process went very smoothly. The design process started with Chuck McCrory, who has been designing pools for decades and really knows his stuff. He came to our house with a pencil and graph paper, and drew the initial pool concept right at our kitchen table. Compared to other builders who plug in a generic CAD design, Chuck's "old school" way of designing the pool enabled him to come up with a design that uniquely fit the dimensions of our yard and made the best use of the available space. Once the design is signed off, the different steps of the construction process take place (excavation, plumbing, electrical, rebar, gunite, deck pouring, plaster.) Ross Fetter has very high standards and monitors the process along the way. If he's not happy with something, he'll make the crews rip it out and redo it. We had a bit of a delay due to the rainy weather in the late spring, but once the weather dried out things happened pretty quickly. One other thing totally unique to Fetter is that you can choose the brand of pool equipment you want. There are three major players in the pool equipment industry: Jandy, Hayward and Pentair, and usually each builder has their own preference and that's what you get. In our case, we chose Pentair because they have the best warranty, as well as one of the best reputations in the industry for quality. We already had a warranty claim, in fact, with our Pentair suction cleaner which kept staying in the deep end and getting stuck on the drain covers. Pentair/Fetter swapped it out at no cost to us for a better model that has big wheels that can drive right over the drain covers, and so far, so good. I also would like to say thanks to Tiffany in the design department for her help with choosing the tile and stacked stone, and for her patience with the change order after we decided to go with a different color after the fact. Also, Daniel has been great to work with -- training us on operating and cleaning the equipment, answering my newbie questions and taking care of a couple little issues that arose after the pool was completed, and for seeing to it that the suction cleaner got swapped out and sharing my concerns about plaster efflorescence and calling the plaster contractor, who is going to diamond polish the pool. In conclusion, we would be very happy to recommend family-owned Ultimate Pools by Fetter to anyone in the area looking to have a quality, long-lasting pool built with a company that will stand behind their product. read more

Ultimate Pools By Fetter - Pool & Hot Tub Service Near Me - Modesto, California

should be zero stars summer time has arrived stay away from this company unless you love drama lies months delays and of course get charged for stuff you did not receive the owner ross normal practice everyday from them one of my neighbors same story yes ross john m been over 9 months still waiting for pool bowl guards and of course my credit $ thats funny will not hold my breath read more

Ultimate Pools By Fetter - This company sign belongs in the garbage just like the quality of work they accept from the subs contractors they use - Pool & Hot Tub Service Near Me - Modesto, California

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I have wanted a pool for 45 years, since first swimming in my aunt's pool as a kid when my family and I first moved to California. My dad -- who didn't enjoy much in life -- loved to swim, and our time in the pool was a very important connection for us. So, when the time finally came to install our own pool, we did a lot of research and decided that Fetter offered much more than other pool places: creativity, flexibility, and a personal/family touch. Initially, COVID hit and we had to put our plans on hold, but they kept us on file and as soon as we could get back on their calendar, we did. Weather did not make it easy on them, but the entire team made us feel heard and respected. The work was top-notch, and every step was communicated clearly. Great work, great people. I cannot thank them enough for helping make a lifelong dream come true. read more

The team at ultimate delivered the resort look that we were trying to achieve. Very happy with the results!

Let me tell you about pools by Fetters!!!! They are very professional and they get the job done. I can't believe how beautiful our pool came out and I would recommend Fetters any day of the week. I had one little problem on a Sunday with my spa and it wasn't a big problem but guess what Mr. Fetter showed up himself to take care of the situation. If I had to do it all over again I would definitely use them. And if you get a pool add the spa you won't regret it... read more

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This review is for George- he came out to my house for a pool estimate. Super nice, excellent customer service! He was honest and upfront about what kind of pool we could get and the pricing. Also, our appointment was at 1 but he called and asked if I was available earlier so we met at 12. He gave me a $20 Starbucks gift card for accommodating the change. Thanks for being a nice guy George! read more

I did my pool with Ultimate Pools by Fetter in 2016. The pool came out as expected. The designer was very friendly and people oriented. Ross the owner was very professional and knowledgeable. The front office was quick to respond. Every employee out working was respectful and did not use foul language. I have had two issues with the pool and both times, Ultimate pools has gone far and beyond their duties. This time my SGS busted and my warranty expired. Ultimate pools could have easily said sorry you need to deal with the manufacturer because your warranty expired, but instead Denisse went a step above and called the sales rep. and was able to get them to send a new part. I feel that things like this people need to know so they can feel more comfortable making a decision in hiring a company. Sometimes we are quick to judge and write an awful review about a company when we don't receive what we ask for and forget to do the same when a company goes above and beyond. Thank you, ultimate pools by fetter. You guys made my day, and I hope my review helps you! read more

We are looking into getting a pool, but haven't officially pulled the trigger just yet. We have met with George/Chuck a few times now and we just wanted to comment on how awesome they are! They are genuinely nice and funny people and we have felt very relaxed at every meeting with have had. The 3D design they do is really something spectacular! It really makes your vision come to life. Although I cannot speak on the work that they do when it comes to building, I just wanted to comment on their customer service and their design! Overall great experience thus far. read more

The Fetter team is the best around. We first met with Chuck who drew up amazing plans and met all of our needs. Ross Fetter is professional and knowledgeable. Daniel assisted us with the post pool build. They made this experience smooth and easy. They met all of our expectations and more. If you're in the market for a pool, get several quotes and save the Best for last "Ultimate Pools By Fetter". Thank you, AG read more

My husband and I had planned to put a pool in our backyard ever since we purchased our home, after several meeting with multiple companies our hopes of having are dream pool were thinning. Until a good friend of mine ran across a sign in a yard. ULTIMATE POOLS BY FETTER!!! I am so glad that sign was there, because the Fetter Staff made what we thought was no longer a possibility our Reality!! We have two boys who were a huge part of our project picking plaster color, tile and stone. The staff and Ultimate pools by Fetter are amazing, understanding, and very professional. I felt like everyone of my questions, concerns of comments were taking into consideration and answered. I highly recommend this company 10 times over. You will be pleased with the results. read more

We can't thank the Fetter team enough for the experience we had. From the very first phone call they were nothing short of amazing to work with. Their entire team was courtesy, hard-working, and reliable. They paid such amazing detail to every aspect of the project and helped answer all questions that came up. We are beyond thrilled with the final project. They really are the best in the business! Thank you! read more

You will NOT be disappointed! This company is hands down the best. We got quotes from multiple companies and, being such a large purchase we wanted to make sure the company we chose was trustworthy and loyal. Their prices are competitive to others in the Central Valley, but I could trust I was going to get a quality pool and they weren't taking advantage of us! I will never recommend any one else! Thank you guys for an amazing and easy/stress free experience! read more

We absolutely loved our experience with Ultimate Pools by Fetter! They were extremely knowledgeable and helpful when it came to designing our dream pool. Their customer service was excellent! I would recommend them to anyone that is considering getting a pool! read more

This rating is strictly for the quoting/estimate process; we did not ultimately contract with Fetter to do our pool project. We've seen Pools by Fetter's quality of work first hand and it is fantastic! Where this company fell short was strictly in the timeliness of getting a finished quote back to us. We interviewed/spoke with a total of 7 companies over the course of about 4 days to bid on our pool project, with Fetter being the 3rd of 4th company we actually met with in person. Ultimately, I met with their salesperson Chuck TWICE in person. The first meet up could have been done completely over the phone; it was more or less a conversation about the company and a brief look at the backyard area and discussion about what I wanted. Nothing in terms of a design or quote materialized from the first meet up. He scheduled a followup on site appointment the following week with me, which I assumed would be the chance to review a quote and a design drawing. The second meeting he started measuring things in the backyard. "Cool" I thought, maybe he's just double checking some dimensions. Nope...once he was done, he said that he would contact me to schedule a future sit down time to create the design together. At that point I said OK, but it was really the nail in the coffin as we had already received multiple other bids from other companies--complete with plan drawings and 3D renderings capturing the respective designs, and itemized quoting. Would I have liked to give Pools by Fetter one more week to put together a design for me? Certainly...but burning time off from work to make that happen when the majority of other companies had already delivered a quote to us--it made Fetter the outlier, so we had to cut them loose from the bid race. read more

We absolutely chose the right company to build our pool. We are so in love with it. They did such an amazing job and the staff was so helpful and so fantastic the whole way through. Thank you Ultimate Pools By Fetter read more

Love love love my pool. I had heard so many horror stories regarding pool contractors. I was so so happy with the process from beginning to end. Chuck designed an amazing pool for us, the construction went so very smoothly and ahead of schedule, and the support and instruction upon completion went wonderful. They truly exceeded my expectations. Thank you Ross and Chuck!!!! read more

Contacted Ultimate pools with some questions and really appreciate their amazing customer service. Chuck McCrory was super helpful and willing to answer many questions ~ felt he went above and beyond. read more

We LOVE our pool that was built by Fetters! Would definitely recommend them to others that are thinking about getting a pool built. When we had questions/concerns they got back with us right away during the building process. But what we appreciate the most is that after the pool was done we called them about our sweep. Not only did someone come to swap out the sweep he went above and made sure that the other components were all in sync. We highly recommend a salt water pool our last pool was chlorine and the salt water is sooooo awesome!! read more

They did a great, quality job on our pool/spa and sunken firepit. They took care of us from start to finish and really helped us create something beautiful. They also did an amazing job redoing the plans multiple times per the City's request, which I greatly appreciate. They still response to my little questions here and there as well! Thanks team! read more

Couldn't be happier with the the pool install by Fetter. Pool started in winter so rain delays did happen which was understandable. The pool came out exactly how we had hoped. All the communication was great. Ross was wonderful through the construction and after the pool was filled Daniel was a great help to make sure the chemicals got set. Thanks to all at Fetter. read more

I have had the pleasure of working with this company not only once but twice. They have built both of my pools and they have done a fantastic job. The employees are diligent and knowledgeable. They were always on time with the schedule and it's great knowing I can trust their professional opinion. They definitely know why their doing and I am beyond pleased with this company. I highly recommend them. read more

Ultimate Pools By Fetter - Here is our pool that I absolutely love. - Pool & Hot Tub Service Near Me - Modesto, California

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Set up an an appointment for an estimate. Did not show up and never bother to call.

Not happy with their customer service! My husband was trying to set an appointment and advised them to call a day before to confirm since he didn't know his days off at the time. Well, the guy shows up without a call and my husband told him he wasn't home. So the guys says, "alright then, well, I'm not coming back" and hangs up on my husband. I'm glad I didn't use them to install our pool. read more

the repair work that his team done fixed all of the problems that I had and I am happy with the repairs. I did contact mister Fetter with my concerns about the deck separating from the tile and the crack along the steps without a response until the review I placed on yelp. I am satisfied and happy with the results and thank yelp for the final results. I now have the pool that I envisioned when I first thought of building a back yard oasis. read more

I was so excited when my pool was done! I have been enjoying it everyday since. I had nothing but a pleasant experience with Ultimate Pools by Fetter. I did get a few quotes, and there was one with a lower price, but I will take the quality service I received over a cheaper price any day. Prior to starting they came out and drew the pool on the ground for me to be able to visualize it better. We even stood in the drawing and walked the steps to make sure they were really how I wanted them. We put my chair on the acapulco shelf to make sure it was going to fit. I would never have thought about checking that kind of stuff. At the end they started up the pool and we completed the "Pool University" on how to use my equipment, test my water, clean the filters, etc. I've never had a pool before and I see some companies charge for this service, not sure why, but Fetter really does provide a lot of information and I have someone I can always contact with questions. All the crews and office staff were great and they really did do a good job. I could not be happier with my pool and how it turned out. read more

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overall satisfied and got a beautiful crystal clear pool ... the owner of the company, Ross is a professional and did whatever he could to keep us happy and satisfied which is a PLUS. read more

We finished our pool nearly 3 years ago and we couldn't be happier with how it turned out. Small backyard that looks downhill so that idea was ok but Ross was the one that suggested a pool in the front of the house. We'd talked about that idea for years so it was kinda funny coming from a builder that sounded excited about the potential! It was a big big project since the front of the house had to be changed to make a courtyard but the work the Fetter crew did was nothing but solid quality. There are seemingly millions of options for pools, features, finishes, etc. Ross always helped us make an informed decision and made sure attention was always paid to the details in the execution. read more

Ultimate Pools By Fetter - Fetter pool shortly after completion. - Pool & Hot Tub Service Near Me - Modesto, California

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This team is the best!!! Great customer service, attention to detail and craftsmanship. Highly recommend working with them for your custom pool needs!!! read more

Horrible customer service. They didn't want the job and didn't have the courtesy to call and let us know.

Amazing company! Very professional and friendly. The pool is BEAUTIFUL!!!!

This is the worst for company I have ever had to deal with. The customer service is horrible and they are very rude and if you don't like something or don't agree with them they will just tell you to go somewhere else 1st they send their sales rep Chuck out he promises you the world brags about his rich home and his $100,000.00 pool with multiple hot tubs.Then the owner decides to show up when you ask him about things that were promised he just tells you he don't know anything about that and we're not doing that. He does not even find out why you were told the things you were told. They wanted to drive over my side walk with only one piece of plywood and refused to do anything else to protect it and if side walk was to get damaged they tell me I have to pay the city to fix it. Each square is 3000.00 dollars when I asked them to put something stronger down the refused and now we get no pool and lost four mouths of our time. Thanks for the customer service . So beware of this company and get everything in writing my suggestion is go somewhere else before it's too late. Also there pool cost more then anywhere else. So please do your homework before you waste your time and money thank you for your time. read more