So here we are. Jacuzzi all of a sudden stops working. Our regular Pool guy looks at and says it's beyond him. We gotta call somebody. When I asked him for a recommendation without hesitation, he said call spas and Moore. I called Doug that night. He called me back. I told him what the problem was. He explained what they can do and how they do it and he sent one of their guys out the following morning, Pablo. Pablo came on time explained what was wrong. How it needed to be fixed and fixed it. They are efficient. They explain what is needed and they fix it. I would call these guys in a heartbeat. Thank you, Doug and Pablo. read more

Spas & Moore is the best in the Bay Area!! Any time anything happens to my hot tub I call no-one else. Doug Moore is always responsive and it's really easy to schedule an appointment. I always ask for Pablo; he is so professional, knowledgeable and kind. Not only does he give the best suggestions, he also gives the most sincere advice. Highly recommended! read more

Excellent service. Immediately identified the problem and told me what part I should buy.

David was fantastic- clearly an expert. He immediately tackled where we had been stopped, and got it done at reasonable price. They are who I'll call next time, definitely. read more

Pablo did an excellent job for us. Great care was given to our spa and he helped us to know how to properly care for it.

Happy New 2024 everyone! What a great way to start the new year off with a clean and check up on my spa. I have the highest degree of confidence in Spas & Moore. As stated in my original post the owner Doug Moore personally answers the phone or texts messages. His callbacks and text messages are always prompt. He thoroughly explains what services are done and his cost is reasonably priced. Communicates clearly. Doug sent out Dave who cleaned my spa before. He calls or texts when he is coming to your home and he arrives promptly. He is personable and professional. His services took about an hour. I received the invoice and had the option to pay via check, credit card or Venmo. It's always a pleasure to do business with Doug & Dave!!! Five stars all the way!!! read more

Excellent service! Doug answered all my questions and went over keeping the water clean and hot tub in great condition.

Response time was super quick and I was able to set up an appointment to have my spa drained and cleaned. Communication was super easy and they came out and did a beautiful job! Will definitely be a returning customer!! read more

On Monday night, we called Spas & Moore needing help to stabilize the hot tub chemicals. After a brief chemistry lesson on the phone, we concluded that we needed Spas & Moore to come out to drain, fill, and balance the spa for an event we are holding later in the week. The next morning, someone was out and did a complete servicing (including a minor repair of a missing headrest), and the spa was sparkling clean, filled, and at temp by 5:00 p.m. Doug was professional, customer service minded, and made things happen so that we could use the hot tub within a day or two. We are so happy, we are going to use them for regular service. Thank you Spas & Moore. read more

Called Doug 20 days ago to clean and prepare my spa and check on a leak. His employee came and worked diligently on the cleaning and made a repair - a $300 repair of a pipe - that according to him would fix the leak. I just called him to schedule a bi-weekly service AND to ask them to come back and check their repairs because the leak was still there. Doug said he has no employee in the area, he is very sorry, and that is not his problem. When I asked him to honor the quality of his company's work or reimburse me, he hung up. Oh, by the way... I am in Orinda, 3 miles away from their office. So I do not know l's up with his statement: "I do not cover that area right now" Walk away from this business. No quality, to accountability, no honor. read more

Spas & Moore - Logo - Pool Cleaners Near Me - Lafayette, California

I've used their services for a few years and have always been happy with their work. Doug is informative, knowledgeable and explains things well. He responds quickly to texts and is flexible with scheduling. David, the tech who cleaned my hot tub today let me know when he was coming, was on time, and also explained things well. The hot tub is sparkly sparkly!!! read more

We have been customers of Doug Moore and Spas & Moore for many years now. I cannot speak more highly of the service and care Doug and his team has give us. Doug is truthworthy and knowledgeable - a spa veteran and has helped us through the maintenance of our first spa, its replacement and the current care and TLC of our new spa. So grateful to Doug and highly recommend his spa service read more

My spa did not heat. Called Spas & Moore and got Doug. Doug had Pablo come out and replaced the heater The service was fast and professional. I love working with companies that give great service Thanks Guys ! read more

Great service. Had a hard time finding someone to fix my swim spa. But Doug Moore and Pablo knocked it out of the park. They will be my first call if anything else goes wrong. Highly recommended! read more

Pablo was great to work with. Very punctual and highly knowledgeable. This is my first time owning a spa, so I peppered Pablo with questions, and I could tell he has been in the business for a very long time. We got a full deep, clean and recommissioning, and he plugged busted seals with silicone and got the spa running in one day and we were enjoying it later that night. Will be a repeat customer. read more

Spas & Moore - Clean spa! Was dirty and out of commission. - Pool Cleaners Near Me - Lafayette, California

Doug and his crew fixed my pool heater 2 years ago and today diagnosed and fixed my spa in an orderly, professional manner. Pablo, the tech, arrived on time, explained what was going on and fixed the issue while recommending solutions to keep the spa functioning properly. Very affordable. Top notch in all phases. Thanks Spas and Moore! read more

We were in need of someone to service and take care of our swim-spa, as we were unhappy with our previous provider. Doug came highly recommended, and I now understand why! David, from his team came after a couple of days from my first call, and did an incredible job. The level of cleanliness and attention to detail is everything we were hoping for (and beyond). Not only they serviced the pool, but they scrubbed every single inch of it. inside and outside. We couldn't be any happier! read more

Since my Hot Springs spa is over 10 years old, it took a few times to diagnose the problem, however, Pablo was very informative and able to replace the parts needed to get the spa back up and running again. I highly recommend Spas & Moore. Doug and Pablo were both very prompt and great at communicating the details of my repair with no surprises on the overall cost. read more

Spas & Moore - Pool Cleaners Near Me - Lafayette, California

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Expert experienced and honest owner with longtime efficient reliable staff. Personally recommended to me for maintaining our spa by the repair guy for the place where we purchased it, Buck Stove and Fan in Walnut Creek. We turned to them for advice after losing trust in the company we initially hired who repeatedly tried to upsell us on extra services. It was such a relief to call Spas & Moore and have owner Doug Moore personally answer the phone and talk with me. He and his team offer great value for their reliable and friendly service. I am glad to highly recommend them after having had an initial bad experience with another company. read more

A million thanks to Doug Moore and Spas & Moore. I sent an email on Christmas about a problem and Doug (to my surprise) answered and scheduled a technician for the next day. Pablo came out- diagnosed the problem and fixed it. Great service. read more

It was $210 to come look at my not working hot tub jet. Doug, the owner, said no charge of they couldn't fix it. David came out a day or two after the call and diagnosed the problem. Doug gave me an estimate same day, and David came back to install the new jet two days later. It wasn't cheap. It wasn't expensive... They did what they said they'd do, when they said they would (earlier, actually), and for the price they estimated. I personally prefer this type of operation to the "cheapest in town, but who knows what you'll get" gambit. (Hence the 5 stars) read more

Great customer service! Quick to get out and drain and clean our spa! Did a fantastic job and super quick too! Thank You!

Doug of Spas and More was recommended to me by a friend when our above ground spa began leaking. His service was excellent. He sent Pablo over to inspect the spa and Pablo did a very professional job and repaired our issue at a very reasonable price. I would strongly recommend Spas and More. Thanks Doug and Pablo! Bob G read more

Outstanding service! I needed my hot tub serviced and cleaned. Pablo did an outstanding job. He worked very hard, was extremely thorough and informative. I highly recommend Spas & Moore. read more

Very shady business practices. I was charged for service that was never done. The owner was a complete jerk when I brought this up to him. Zero customer service skills, and he never followed up on what was promised. There are a few other reviews on here with the same issues. Use at your own risk. read more

Great customer service from Doug who answered all my questions to Dave who fixed the leak. Great job guys. Thx read more

Called for our first spa drain and fill cleaning after approximately a year of owning our spa. We received an immediate response (within a few minutes from initial call/voicemail) with an appointment the next day. Approximately half day of work to get everything completed and the spa is like brand new. Highly recommend Doug and his team. Expect to use them for the same service a few times a year. read more

Doug and his Team were excellent! Doug answered my spa questions patiently and helped me save money! I had no idea I could save on my monthly bill by upgrading my old pump. The employee he sent out explained in detail how to use the new control settings and guided me through the proper care of my spa. I'm definitely getting these guys for monthly! read more

I bought a house with a hot tub. I hired Spas &Moore to maintain it. They came out every 2 weeks for $90/month. All they ever did was wash the inside of the cover and stuff the floating dispenser with bromine tablets. They NEVER tested the water. The spa was generally full of foam. They told me it was because I used too many body creams. I don't use body creams. The spa foamed even when I wasn't using it. My friends refused to use the spa - and I finally stopped using it. Finally, a friend taught me what chemicals to use and how to test the water. Problem solved. The water is clear and it hasn't foamed since. When I told Doug about this - he told me that there was something wrong with me. read more

Our Sundance Spa had a slow leak, which had been a minor issue for well over a year, but otherwise worked great with no other evident issues until Spas & Moore's visit to address the leak yesterday. The spa was heated to 97 when they arrived. They told me that it needed a new circulation pump, and new heat pump. The kicker is that since their visit yesterday the heater isn't working and I've got a cold tub, which Doug claims is totally coincidental. AND they opted out of doing any repair work. It is an older spa, and I'm not disputing that some of those parts may have been old or that repairs aren't needed, and I am of course NOT claiming that they DELIBERATELY did any damage--but it was heating and usable when they arrived, and is is cold and unusable with the heater not functioning immediately after they did their "troubleshooting" and they are fine with leaving it like that! At least do no harm, and if you do, take responsibility for it and work with me to fix it--it's really not ok to leave things worse than when you arrived. No integrity. I'm worse off than before I called them, and I don't appreciate that. Caveat Emptor with this business. read more

We are the worst hot in owners - which means we literally don't do anything for it. When we do want to use it - the hot tub is in bad shape. We've used Spas and Moore twice now and they get it back good as new. They are extremely easy to contact and provide professional services. David in particular works very hard and is extremely knowledgeable. I will continue to use them for all my hot tub needs. read more

I needed to change the water for my hot tub. Left a voice mail and Doug got back to me in an hour, and helped schedule the appointment in the next week. On the day of the appointment, Pablo texted me 30 mins prior to his arrival. He was professional and taught us how to take care of the hot tub, including the frequency of cleaning, and the products he recommended. I even texted him later for further information and he was helpful. Overall very happy with the experience. read more

Just wanted to share how happy we were with the great service and work we got from Doug & his worker when our hot tub started leaking. Doug was a great communicator in scheduling the visit, and his work came--in the pouring rain--and did a great job diagnosing the problem, fixing it, and then doing the repair. They have totally earned both my appreciation and my future business. read more

David was great, he let me know ahead of time that he would be arriving in 20 minutes. The other spa repair company i have used was out four weeks and has been here 3 times and could not find the problem, but still charged me I called this company and said they would be out the next day! read more

I was recommended to Spas and Moore by my old spa technician. I called Doug and got a response right away. I explained my situation to him and he answered all my questions and even told me how to care for the spa myself. When have you ever heard of someone giving you pointers on how to do the job yourself and lose bringing in money to their own company. At this point I knew I had the right company and told him that I would prefer to have his team and his company service the spa. He scheduled Pablo to come out a day later after draining and refilling my tub. In the midst of trying to reheat the tub it tripped the breaker. This has never happened to me before and I called Doug right away to let him know there was more than just chemicals needed. He said Pablo would assess the problem and go from there. Pablo arrived on time and with a mask on, which I'm sure makes most people comfortable. He troubleshooted everything and came to a resolution and everything is up and running. Chemicals added and ready for use. Thank you Doug and Pablo. read more

Doug from Spas & Moore was very responsive from the minute I contacted him about problems with my hot tub. Pablo came to my home and quickly diagnosed problems with my heater and repaired two leaks. He carefully explained what had happened and provided instructions on how to monitor any potential future leaks. I highly recommend Spas & Moore read more

We used this service for one month. The pool cleaner was supposed to come weekly. I spoke with the pool cleaner Doug sent. He said he was overbooked and would come random days. I was ok with this as long as they came. He came the first week, I met him, he said he only had 1 jug of chlorine and 2 chlorine discs with him as I was his last stop for the day. He did not come back for 3 weeks, and only after I called the owner twice and left voicemails of concern and wanted to make sure he remembered our address as we were new customers. I could tell he hadn't been here as I have a motion camera and tested the water knowing nobody ever came into our backyard. I had to regularly scrub and add chlorine to my pool, the filters weren't cleaned out and there were no chlorine discs added to the float, it was obvious. When Doug called back, he was clearly irritated, telling me that in fact his worker had been here weekly and that he was the best he had and nobody had ever complained. He told me I was obviously wrong and asked condescendingly if my pool was green. The answer is No, because I put chlorine in my pool and scrubbed it myself, but he didn't even give me a second to respond. Of note, the cleaner came the day Doug called me back and added only 1 jug of chlorine as I had just added chlorine the day before. He said if I didnt want to pay him for the rest of the month, fine, they'd be happy to stop. I agreed to allow him to come the next week. Again the next week, he didn't show, so I cancelled the service immediately. I gave the business owner the benefit of the doubt and even the worker thinking it was an honest mistake, but the way Doug spoke to me was uncalled for and not showing up is unacceptable for 40 dollars a week. Customer service is obviously low priority and holding employees accountable is apparently not a priority. read more

I had a 10:00 appointment with David. I took the morning off work for the appointment. 25 minutes before the appointment I received a text that he was on the way. I responded as soon as I saw it. David responded "I'm out of the area now". I texted him that I would have called his office if I wasn't going to be home at 10:00. He said " call the office if you have a problem or want to reschedule ". I said I'll find another vendor and write a review. David said " I don't care how you handle it. Stop texting me". I stopped, never got a call from the owner (and office) Doug. Not a professional way of handling a good customer. read more

Paid &560 for fixing the heating problem. They didn't fix it. I have 30 day warranty on the service, but they refuse to come. Not recommended. Find another place read more

Great spa and hot tub repairing service. Doug was very quick with responding to my calls and is very knowledgeable.