When we bought our "new" house, it came with an above ground hot tub. The hot tub it came with was in decent condition, but the electrical box was literally hanging off the side(safety hazard), the hot tub cover was worn down to the styrafoam and the previous owners took the canopy that was over the spa itself (we bought a short sale). I called around to a couple of companies based in Danville/San Ramon and I was referred to Spas and Moore since the hot tub was an above ground kind. I called and left a message and was called back within an hour. I spoke with Doug who set up an appointment to measure the hot tub for a new cover(I got to choose from several colors) to give the spa an inspection and to schedule a deep cleaning. The spa cover/assessment and cleaning was not inexpensive but not unreasonable. Our contractor fixed the electrical issue-putting the box on the wall and underground wiring. The service is a workable system for monthly maintenance and at a very reasonable price. Sad that the reviews here are so crappy as in our experience thus far, they are not deserved. The only thing I wished they would do is to leave a "calling card" when they have come and gone. Nothing fancy, just a little note. read more

Well, color me very impressed so far! The motor for the heating element in my tub died, and I called several repair companies. Doug was the only one who got back to me promptly, and he was flexible in giving me several options for when his technician could come out to the house. David was prompt and personable, and showed me why my motor had malfunctioned sooner than expected, and what I would need to do about it going forward. Doug was incredibly easy and accommodating about handling the repair and offering to actually manage the entire refilling etc. process so that my tub was ready to use by the end of the work week. I get the feeling that Doug just likes people, and likes his business, and wants to make it all work and make his customers happy. Doesn't SEEM like that's such a huge big deal, but it's unusual enough in my sad experience that it puts him head and shoulders over the pack. He's got me as a committed customer. read more

I switched my spa servicing to Spas & More, and I couldn't be happier. I had the spa for over fifteen years they guys are one of the best yet. Very responsive and efficient. Great job! read more

Called this company because my spa was leaking. What a pleasure to: A) have these guys actually answer the phone B) explain what would happen when the repair guy showed up C) not act like they were doing me a favor for coming out to repair my spa D) show up on time E) diagnose and promptly repair the spa F) not gouge me for the job I have a new spa repair company. Thanks Spas & Moore. I'm soaking tonite! read more

Spas and Moore is Great !!! I have been a customer for some time .I have both an in ground pool and a self contained spa .They do my monthly service like a clock work . They always return my calls and texts promptly .Doug will go out of his way to help me with my spa and pools problem.There have been a few time he save me money by helping me over the phone or by text . I know when I contact him he will get back to me and try to get my spa or pool issue fixed quickly . Thanks Doug !!!! read more

The service I received was variable and inconsistent. There were weeks were I could tell the pool cleaner had not come and other weeks were I could clearly tell the vacuuming I paid for had not been done. When I called owner he was always quick to defend his workers and would be condescending towards me. I was put off by his attitude because I definitely knew more about my pool and pools in general, than he thought I would. I just do not have time to maintain my pool during the week. As I result, I was motivated to learn more and more about my pool and look for someone new. Also, the owner gives advice and suggestions based on what his workers tell him, but he has never based these on his own observations and that was evident from my conversations with him. I felt I was also pushed to add more services or consider things I didn't necessarily need. read more

In the spa repair business, many businesses are unresponsive and flaky. NOT THE CASE WITH SPAS & MOORE!!! They returned our phone call and followed up with an e-mail. They were here when they said they would be. David was friendly, polite, professional and fast. He repaired/replaced everything that was broken or malfunctioning. WE HAVE A NEW SPA RESOURCE!!!!!!! Good work, Doug. You rock! read more

Spas and Moore have been servicing our pool and spa for years and we love them! They are professional, easy to work with, reasonably priced and dependable. Every time we needed a repair they responded and fixed it quickly without hassle. We have been working with many construction and service companies at our home over the past year and no one has been more professional, friendly and reliable as these guys. Super job Spas and Moore-keep up the great work! read more

Finally decided to get my hot tub cleaned! Came across Spas & Moore. Left a message and Doug called me back and he scheduled me promptly for a cleaning . I also needed a new cover for the hot tub Doug took care of the ordering process made everything simple and convenient for us. Dave did a exceptional job with the cleaning!! I'm extremely happy I found this GREAT business!! Thank you Doug and Dave for your services. read more

Spas & Moore - Pool Cleaners Near Me - Lafayette, California

Doug and his team did a great job! They went out of their way to help me find parts and do some initial inspections to help manage the overall project and then came in and finished the job quickly, professionally and at a very reasonable cost. Very happy with their work and professionalis. read more

Spas and Moore is awseome! We are so impressed with their professionalism, cordiality and efficiency. We Spoke with Doug about our hot tub leak. He coordinated having Dave come out right away. Dave is extremely knowledgeable. (We had someone else out who was unable to diagnose the problem). Dave w as able to assess the tub, purchase the necessary replacement parts and returned to fix the tub within days. Not only was the service excellent and efficient, but the price was quite reasonable! We highly recommend Doug and his team for any spa issue! read more

I can not say enough about Doug and team. From the moment I started talking to Doug he offered his advice and knowledge. I immediately knew that I had the right team on the job. He even tried to save me money by coaching me how to change the pump. I immediately I knew I had pick the right service. They showed up on time and the cost was exactly what her said:). My hot tub has never looked so good!! read more

I have an older spa. I have contacted Spas and Moore a couple of times for repairs. Each time Doug Moore made arrangements to have a technician come out within a short period of time. The technician (Pablo) was great. He was on-time, diagnosed the problem and fixed it. He was polite and explained exactly what he was doing and why. I would highly recommend calling Dough and Pablo at Spas and Moore for any spa issues. read more

I called to get a price quote a couple of weeks ago mid week and called Doug and left a voicemail inquiring about getting my hot tub fixed. I didnt get a call back until like 4 or 5 days later. When I did finally speak if him, he gave me a quote and I told him I would call him back if I wanted to go through with the job. When I contacted him back within a week, he said he was going to have to pass on the job even though he was going to be making 1,000-2000 for the job. How sad. I was nothing but nice on the phone when we spoke the first time and I felt like he was being rude to me by refusing service to me and providing no clear explanation. I have never in 16 years of my adult life ever experienced something like this. When I asked, he was vague. It just seemed like he didn't want to do the job. I guess he didn't want to make a large about of money he could have by doing the job. It's sad that during this financial hardship right now that a lot of people are going through, he refused business for no valid reason. I often write good reviews and have never written a bad review but I felt the need to express how I felt about how I was treated on the phone. I would not recommend this company. read more

5 star all the way. As per other yelp reviews, I just assumed concord or martinez would be cheaper and left messages and I got only one message from Arnold spa or something in concord. But they had a backlog. I posted lamorinda families asking for recommendations and this came up. Simply emailed. Got email back in literally less than 10 min. Then voila they were done with the work in 4 days. Their work was extremely efficient/perfect and professional. Also price was right on par with concord place. Have done hot tub cleaning few times and we won't ask anyone else but Doug. One happy customer here. read more

I am very pleased with the services of Spas & Moore. They are very professional, friendly and reasonable. I called to have my Spa cleaned and Doug immediately responded offering me a very quick appointment. Dave, the technician, came out and did a fantastic job as usual. My Spa has never looked so good. I had several questions regarding care and maintenance. Dave took the time to explain the best way to care for my Spa. They are a top notch company and I highly recommend Spas & Moore. read more

Called initially because my spa was leaking and now I have Doug and the team doing everything for my spa. They are responsive, flexible and meet your needs. He is honest with you on what you need and what you don't. I have not had to worry about my spa since turning it over to him and his team. When I send him an e-mail he gets back to me quick! I highly recommend them as other companies have totally ripped me off. read more

We've been using Spas & Moore for spa service off and on since 2002. We used them at our first house and stopped service when we moved. In 2015, we bought a spa and had a different spa service come out to maintain it. It had been so long since we'd had a spa that I had forgotten about Spas & Moore. When we found ourselves unhappy with the company and parted ways. When I went to research spa service companies, I ran across reviews for Spa & Moore. Suddenly, I remembered them and their excellent service. We contacted Doug and restarted service with a new spa. Time went on and Spa & Moore did an amazing job maintaining the spa. Yet, we also found ourselves thinking, "We can maintain the spa. We've got the time." We did great for several months but, Ha! With four kids, a small zoo for pets, and the complexities of life, the spa was neglected. Added on that, the addition of a pool increased the complexities. So after months of neglect for the spa and a month of neglect for the pool, while sitting in carpool pick up, I emailed Spas & Moore for a service estimate. As always, Doug was gracious and responsive. He called me up right away, asked appropriate questions, gave his advice, and listened to my description of our situation. Doug will give advice, but won't force you to take it. He is always very gracious and understanding. We scheduled a visit for an estimate and when Dave came out, he explained some of the equipment, as well as checked out our sitch. Shortly afterwards, Doug messaged with an estimate and a timeframe for changing the water in the spa and starting service. Very prompt. And as a side note, Dave was very careful to close our gates so our dog wouldn't get out. As always, very pleased with Spas & Moore. Why else would we keep coming back to them or continue to be their customer? read more

I had the best experience with Spas&Moore today! David was fast efficient - and even punctual - which I've come not to expect anymore. It's also my experience that when a quote is given, as in a range of costs, you can usually expect the actual cost will be the higher range, if not more. This was not the case! Fair, honest, reliable. So happy to have found them! read more

I called a number of spa places randomly, looking for advice on a bubbler problem with an in-ground spa, on a Friday evening. Doug was the first (and only, so far) person to get back to me, and spent 10 minutes on the phone helping me out, which he didn't have to do. I am pretty knowledgeable about pool systems, but know very little about spa details (like aeration), and Doug took the time and solved the problem - no charge. I appreciate that, and will definitely call Spas and Moore should I have any issues or repair needs in the future. read more

Just got off the phone with Doug, who was a wealth of information. He has already saved me precious time, energy and money by directing me away from the mistakes that so many of us make when using pool and spa chemistry for the first time. I only wish I'd called him PRIOR to purchasing a spa. Five stars and a tip of the hat to this business! Now all I need is a pool... and I'm definitely calling Doug! read more

David was courteous, prompt and very knowledgable. He replaced my heaters circuit board and gave me additional tips on pool maintenance.

The owner of Spas and More was very helpful on the phone when I called about my leaking spa. He sent out a great guy named David to check out my problem the very next day, and he found a number of leaks from loose fittings and one damaged plug, which he replaced with one from his truck. Then David went the extra mile and actually cleaned out some dirt from the bottom after ensuring everything was working properly. I was impressed and would definitely use them again. read more

I was actually going to use another spa company for my repair since I couldn't get in touch with my regular guy. I looked on yelp and saw that they had received a bad review and the people used Spas & Moore instead. I called Spas & Moore and they came out the next day and repaired my spa right then. Their service was excellent and the owner was quite nice. I would highly recommend their service. I'm back in hot water! Laura M. read more

I had a great experience with Doug and his technician. I bought an older home in Alamo and it had a spa that is at least 20 years old. We have lived in this house a year and a half thinking the spa was broken and wondering if we could pay someone to haul it out of our backyard. It was nasty inside with mold and dead leaves. When I started having some back pain we decided to see if it was fixable. I called Doug and he sent his guy out and had it up and running for a reasonable fee. A few days later there was a problem with a thermostat switch (again, unit is very old). Doug sent his guy out right away, got it fixed, and didn't even charge us for coming back out again. They were very prompt, courteous, and responsive! read more

Excellent service, easy to work with! We purchased a house with a broken jacuzzi, they rehabilitated it and it's working great now. Prices were competitive after checking numerous others. I plan to use them for any future needs. read more

I am so happy with Spas & Moore! Dave and Doug provided exceptional service for a reasonable price. I had many people come out to look at our spa (5 different visits from different companies!) and they wouldn't or couldn't repair our spa. Within days of talking to Doug, Dave was out and our spa was fixed. Very professional service and they charge a fair price. They are our go-to now for everything pool and spa related. It's nice to finally have a relatable resource. read more

Doug was very quick to give a quick call back - very informative and advised me of options when it came to repairing my spa. David came out and completed the work :-) I could not have been happier w/ their work and service. read more

our jacuzzi has not been used in over 2 years , I found spas & Moore on google , David came the same week we called him did a beautiful job cleaning it and filling it , and we have been using it every weekend . thank you , and they are prompt on the monthly service too . read more

I contacted Spas & Moore because we needed help with fixing our hot tub. They contacted us back immediately, scheduled a visit, came and fixed the problem. Their staff is very professional and well educated. They even cleaned up after to work. I'm really happy! read more

If anyone is looking for someone to service their spa, I recommend they call Spas and Moore! We have been happily using Spas & Moore to maintain and service our in ground spa for over 15 years! Doug, the owner, has always been very prompt in responding to any communication and is great about answering questions and providing information. Alicia keeps our spa clean and running well. She is great about letting Doug know of any concern she sees that may need addressing and Doug in turn keeps me as the customer informed. HIs recommendations for any work or service needed always come with great explanations/education and have always been in my best interest with no pressure to sell me on anything. Spas & Moore stands out as a company that provides a reliable, cost effective, and quality customer and spa service! read more

This guy is so rude. He is a terrible business man and just a pain to do business with. I can't believe that we didn't fire him long ago. The spa was kept clean but every time he calls me for something he is rude and unprofessional. I would never recommend this business to anyone. I was billed for a month of service when they didn't even do anything. We locked our yard because of neighborhood theft and asked him to have the spa cleaner ring our door bell for access or let us know when someone was coming out. He decided that was too much of an effort and didn't want our business anymore which is fine by me. However, I am not about to pay for a month when they didn't do anything. Seriously, this guy has a real problem with his attitude. read more

The reason I give it three starts, is because I feel a bit ripped off. The service was good, but the price too much. I had my spa inspected for 90.00 today. Which is fine....the cost for a service call. But, then I had the spa cleaned and was charged $200.00. I know he mentioned it might be 150-200 but, I guess I though he meant including the 90.00 initial fee. I think this is way too much. Yes, the serviceman was kind and honest. But, as I told Doug Moore in a follow up email, I have an MA and make a heck of a lot less per hour after years of education, than this. It worked out to about an hour or less of work, and I was charged 90.00 plus another $200 for the cleaning. I don't know why they feel that cleaning a spa is worth as much as an hour at an attorneys office. I am tired of being ripped off because I live in San Mateo. I am laid off right now. We have two kids in college. We were desperate to have it fixed. But, now I feel stupid. Too late Live and learn. Doug is nice and he gets back to me quick. yt hot tub is not working today the day after his service came though. We think the motor got wet. So,it needs to dry. If this is a problem he said he will send the service rep. back on Friday. read more

If you ever have a problem with your spa, the first and only call needs to be to Spas and Moore. Doug, the owner, is super knowledgeable and always tries to give you ideas on what you can do to fix the issue yourself without having a service call. But if you need a service call, there is no better technician than David. David has worked on hot tubs for me for years and he always figures out what's wrong and gets it going again quickly. Recently our tub quit heating so David replaced a thermostat and thought we were good to go. When that didn't solve the problem, he returned to replace the heating element and gave us a very reasonable price. All-stars David and Doug are my go-to professionals for any spa challenge. They love what they do and service their customers like we are the only ones on the planet. Doug always says, "Don't worry. We will take care of you." And they do, exactly when they say they will. Wish every business operated in this fashion. Total excellence. Thank you gentlemen for all the years of superb service. read more

My spa was installed in 1990. The spa service I used went out of business and I had no idea who to call. After much research I called a company but was told they were too busy but to give Doug Moore of Spas and Moore a call. I hesitantly called and was told someone would be out to determine what I needed and let me know. Well, Doug and his staff have been servicing my spa for quite a while now. Doug has been fabulous and his team absolutely great! Alicia has been by twice a month and when there is a problem, Dave has been out to fix it. Repairs have always been done quickly. I have been totally happy with Spas and Moore! read more

I have been using Spas and Moore for several years now. I have always been very happy with their service and response time. Doug runs an excellent company and his main employee David is just terrific. Have purchased spa covers from them and have had much work done on my spa and I've always been very satisfied. I would highly recommend! read more

I have been using SPAS and Moore for 5+ years for SPA maintenance and repair. Always done a great job and I could not be happier. Very reasonable prices for repairs (prompt too), and excellent for regular maintenance. read more

I was having some problems with my spa. I called Doug and he was answering questions over the phone not knowing if I was going to even use them. He was very knowledgeable and we set up an appointment to get it looked at. Within a day I had the invoice of items to fix and prices. I had them fix everything and would give their number out to family and friends. Doug even texted me to make sure everything was heating up and jets were all working. Spas and Moore went above and beyond my expectations. read more

I have used Doug Moore of Spas and Moore for the past 25+yrs and he is the 1st person I call, when I have a problem. He will always try to get to the bottom of the problem over the phone and tell me how to repair it without a service call. When I can't, he is at my place to resolve the issues. He has never failed me. If you have a spa problem and don't call Doug, you are missing the boat! He is great! read more

I've been a satisfied customer of Spas & Moore whenever I've had questions or problems with my Hot Spring hot tub. Over the last couple of weeks I noticed a troublesome leak and asked Doug for his help. He quickly set up an appointment for me, but then emailed me back to make sure my original warranty didn't cover this repair. What a classy move! Doug was willing to bypass a business opportunity to do the right thing by me. Doug and his Spas & Moore team are the best. read more