Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.

I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

I highly recommend Pool & Spa Doctors. Tony came out on time and with all the tools necessary to…read morefix my spa which hadn't been working for over a week. He found the problem and replaced the part and had it up and running in an hour! He was very thorough and knowledgeable. Explained the problem, showed me the damaged part and replaced it. He is very personable too. He's my spa go to guy now!

Great experience! They communicated clearly and quickly. Tony came and quickly and professionally…read morediagnosed the issues with my hot tub, noting a significant safety issue with the electrical which he was able to repair. He was able to take care of each of the problems within an hour and was on his way. Very friendly, communicative, professional, and reasonably priced. Highly recommend and will be using again.

Kari is very knowledgeable and personable. Highly recommended. He came out to replace a pump on our…read morespa. Fast service and explained everything we need to keep up on the spa maintenance.

Once again, Kari from Spa Works Repair provided outstanding service for my Meridian One hot tub…read morerepair on May 5, 2026. The lower control and main circuit board had failed, and Kari was incredibly responsive throughout the entire process. He communicated promptly before the parts arrived, kept me informed along the way, and quickly scheduled the repair once parts were available. Kari also worked directly with the distributor onsite to ensure the replacement circuit board was properly installed, configured, and functioning exactly as it should. His expertise and attention to detail gave me complete confidence that the repair was done right. This is just one of many occasions where Kari has delivered exceptional customer service and high-quality workmanship. He is knowledgeable, reliable, and genuinely committed to taking care of his customers. I highly recommend Spa Works Repair to anyone looking for honest, professional, and dependable hot tub service.

After a blackout, I needed my pump reset. They came out quickly,did the job and recommended a new…read morepool cleaner, which I bought. The pool is CLEAN!! THEY ARE NOW my bi-weekly pool service and am very satisfied with their work!

After a few rocky experiences with other companies, I felt compelled to leave a review for Yael and…read moreMr Blue Pool. Yael is incredibly friendly, professional, and always proactive. I never have to wonder if the pool is being taken care of-- her crew is always on top of it. The chemical levels are dialed in, my walls are brushed down, my filters are clean, and they make sure the pump is running super smooth. I used to feel insecure about my pool when I had people over for a party, but now it's my pride and joy. With summer around the corner, margaritas by the pool all day everyday!! Come one come all. Thanks Mr BP!

I contacted Balance Pool Care after my previous pool company left my pool looking like crap! There…read morewas sand or dirt coming from somewhere and we couldn't figure it out! After a lot of trouble shooting Alex found the issue, saved the day and made my pool sparkle like never before! So happy! Highly recommend

Alex came and gave me a very competitive bid to rehab a very old and dirty pool. His team spent two…read morefull days just cleaning and prepping the pool that hadn't been used in a very long time. They added new pool equipment and painted the pool and deck. Alex fixed a few cracks and ground down the uneven pool deck. The finished product looks like a brand new pool.

very good company, tech Ben has been great and able to provide both warranty services and basic…read moreservices

We used PPP Services to do a major repair and troubleshoot on a Pentair 1250 boiler, including the…read moreresolution of several errors and mistakes from previous providers. They are very competent and experienced, service the full range of heaters through commercial systems, and are very dedicated to fixing the most gnarly problems under tight demands, and have spare parts in stock. I would recommend and hire them again!

Very unreliable and disappointing service. The guy they had coming out to service barely took care…read moreof the pool. It never looked sparkling. You could tell there was no pride in the work. They ended up quitting on the spot when I confronted them how bad the service had been. I immediately took a sample of my pool water to Leslie's to get a report and it scored 0 out of 100. Absolutely no chlorine was present. I ended up taking care of the pool myself and it had never looked this good while this company was servicing it. Horrible service.

Fredy had been taking care of my mom's pool for many years. He started dealing with me when she got…read moresick in July of 2024. When she passed away in November, his office and I had been in contact with each other both in Marin and over the phone when I was home in Los Angeles. When my mom's credit cards got cancelled after her passing, I didn't realize he had stopped getting paid. Even though he had my mom's phone number, mine, and my boyfriend's, no one called to tell me I owed them money. Instead, they continued to send bills to her empty house and then cancelled the service in January. He knew she was sick, that I was the one paying the bills, and that I didn't live in her house or in the area. I was unaware of all of this, and had assumed they were still get automatic payments. When I arrived back in Marin mid January to take care of her affairs, I realized that not only had they stopped coming, but that the pool sweep was also missing. I immediately called and was told that they took the pool sweep because it was "broken". What was wrong with it? No one could really explain. Did they remove it to fix it and bring it back? Doubtful since they hadn't been paid for two months. Why would they fix the sweep if they weren't paid for service? Obviously they had taken the pool sweep to reimburse themselves for those two months. Pretty sure that's illegal - to remove someone's property from their house. It's called stealing. I insisted Fredy give back my pool sweep - obviously I was going to pay him once I found out they were owed. I would have done so if they had made any effort in contacting me. I had to wait an additional two weeks for him to bring it to me - I tried to call them during that time to arrange me picking it up, but no one answered the phone or called me back. Fredy himself came to the house to hand deliver it. Funny to me that he didn't even know how much I owed him. I had to tell him! Lucky for him I'm honest. He said the problem with the sweep was that the wheels were wobbly. Totally bullshit. Horrible customer service. Absolutely no follow through. Cheaper than other places I have called to replace him, but obviously, you get what you pay for. Avoid. Responding to Fredy's response. I had my mom's phone live until January. I received no messages on her phone. If anyone called, no one left a message. Granted, my mom had her phone through November and she wasn't in any position to answer it, but I checked it daily then, and also after she passed. Not sure what number you used but it wasn't hers. I can't come up with any other reason the pool sweep would have been taken if no one was paying. Or why it wasn't returned the day you guys stopped coming. Unless you were planning on keeping it.

5 stars to my sales person ED MOORE. He was knowledgeable & helpful. He was a factor in my…read morepurchase. I will start off saying that I had two unhappy experiences with their competitors. They are poor business people who I do not trust. I was treated rudely by both. I could have had their tub almost immediately but I figured if they will treat me poorly on about a $6000 purchase (they were less than Jacuzzi), what will happen after they have my money & I have a problem? Jacuzzi of course is the name brand. I can trust them. I also trust Ed Moore. We were told that due Covid supply chain issues the wait about be 10-12 months. We waited a little longer. Everyone was polite & responsive. Robert, head of the delivery crew was helpful. We bought the J-315 which is a smaller unit. That is all of the space we had. The purchase was for relaxing sore muscles & not for parties. It was $9000+ when I ordered & $13,000+ today. The manual explains a lot but doesn't explain everything. That is where ED MOORE comes in. I visited him a few times & was a question box. Everything is functioning properly. The jets hit the areas I want them to hit. I know at motels I have found some hot tubs only focus on the lower & mid back & not the shoulders.

The experience was great until something went wrong. Then, crickets…read more We were happy with the sales and installation process. However, in less than two years, the spa cover started deteriorating quickly. I don't think it's going to last through the summer. Customer service asked for a photo of the warranty tag on the cover. There is no tag and no evidence there ever was one. During several calls and emails, customer service insisted the cover manufacturer would not honor the warranty without the tag. An attorney I spoke to said this is illegal: I have the original receipt and Paradise does, of course, have a record of the sale, both of which should be enough to prove the sale. After I insisted, customer service ghosted me. I'm probably going to have to take them to small claims court.

Thoughtful, fair, and no-nonsense. I had a heating element problem with my cedar tub, and found it…read morewas hard to find a team/service that had the expertise in working with the components of a cedar tub. They fixed my problem in one visit with no drama and gave me clarity beforehand on what scenarios to expect as well as a price range for the different scenarios (surprisingly other competitors were aggressively opaque on expectations/pricing, which felt sketchy).

Odd/hostile experience working with Dakota and Andrew at Sullivan…read more There was minor damage to the cover of our hot tub on a service call and instead of accountability, Dakota blamed the age of the cover. It was a strange mix of defensiveness and blame on the call itself. We had an issue with the tub draining after a power outage and Sullivan saying that was impossible unless there is a leak or crack. Ok, well if it is a leak and crack then possibly inspect those areas as a service/repair service? I'm not an expert in hot tubs. We purchased a house that had a new hot tub installed, and the continued response of the hot tub being old for the reason why the damage occurred is weird. The middle part of the cover was also ripped apart from the seams and there was minimal accountability there as well. The new Operations Manager had a weird, defensive response as pictured below. You can be the judge if this is an off response to damages in an inspection and repair. The hot tub after servicing is also still leaking. We needed to hire another local servicer to do this repair work who properly described what might be the issue BEFORE coming out to work on the hot tub.

Roy gets the job done! He's a true hot tub guru. From simple maintenance to complete design, he has…read morealways exceeded my expectations. We didn't even think about lighting when we installed our pool and hot tub at our vacation home, but Roy surprised us with led color changing lights... so magical! He also installed our custom hot tub in Oakland, and helped us pick the right plants so that our spa felt like a sanctuary in the middle of downtown. I would highly encourage anyone with any kind of pool or spa to make Roy your go to guy. He's the best!!!

Made an appointment with Roy to come out on March 18th in the morning to check out my backyard and…read morestart building a quote. He never called or showed up. Called him again and left him a voicemail. Called back and he said he would shoot me some texts with times he had available coming up. He never did. Really disappointed in the lack of communication and follow thru. Will continue to look else for a contractor to install a pool.