very good company, tech Ben has been great and able to provide both warranty services and basic services

We used PPP Services to do a major repair and troubleshoot on a Pentair 1250 boiler, including the resolution of several errors and mistakes from previous providers. They are very competent and experienced, service the full range of heaters through commercial systems, and are very dedicated to fixing the most gnarly problems under tight demands, and have spare parts in stock. I would recommend and hire them again! read more

I would recommend this pool service. They do a thorough job. I don't have to worry about chemicals and cleaning. They are a great service.

I have been using Picture Perfect Pool service for quite a few years now. The quality of their service is unmatched. They are always in touch if any issues arise and they are easy to get a hold of at a moments notice. I would recommend this company to anyone looking for reliable, professional and friendly service. It eases my mind to know that one of the largest investments I have made to my home is so carefully taking care of! read more

We have been happy with the service we receive from Picture Perfect Pool Services. The technicians keep our pool sparkling and they do a great job. We have used this service for a few years. When we needed to replace our old filter, they installed the replacement. read more

Adam from Picture Perfect Pool Svcs. came to our home for a pool vacuum warranty repair. He quickly located the issue and the replacement part is in order. While here, he also helped me with a non-related pool issue which was great. He was knowledgeable and so helpful. I wouldn't hesitate to contact this company in the future for service, repairs, etc. read more

I'd like to give a Shout-out to Lance W, who is not my usual pool guy but came by to clean my pool on Labor Day (of all days). Since my pool seems to be losing water at an alarming rate, I asked Frank what he thought it could, and gave me some good answers but what amazed me is that he thoroughly checked the pool pump, and the skimmer and did find a few leaks but didn't think that would cause the pool to lose that much water, he mentioned trying the "bucket test" but I didn't have a bucket. He said he didn't live far from me and could go to his house and get a bucket. I said you don't mind, he said no of course not. Again I was amazed, he probably stayed an additional 2 hours just to help me and he still had 2 more clients on his route to go see. Frank W, thank you for going Above and Beyond!!! Mia Loyd read more

It's easy to write a tribute to Picture Perfect Pools. They have been with me through the trials of a pool start up after a resurfacing project. They have gone beyond any call of duty, coming several times a week to ensure that the water problems were sorted. They explained the all of the issues, dealt with issues and have worked extensively to interface with the pool contractor. Issues are being fixed and weekly maintenance is fabulous. They understand the term, "even the gifted need to hear it 5 times", and have the patience to explain things so even those of us not-so-gifted in pool maintenance understand and can address them. Thank you! read more

Recently started using Picture Perfect Pool Service after years with another company that built our pool. We had some concerns we expressed to our previous company about some warning lights and they always expressed to us that it was because of the weather changing and it would adjust itself. That was not the case Picture Perfect Pools came out and inspected, addressed our concerns and found what was wrong and fixed it! They are now our new service provider for repairs and regular maintenance! Thank you guys so much for keeping my pool and spa sparkling clean ;) read more

I was fortunate to have Picture Perfect Pools take care of the start-up for my new pool. They handled it so well that I continued on with them for my weekly maintenance. From my initial call to the present they have been excellent in communication and follow-through. Both our weekly service, provided by Tupe, and the start-up and problem solving skills provided by Kurt, are excellent. I I would highly recommend them. read more

I have a specific service tech who comes to my house every week - his name is Vic - and he's freaking awesome. He's personable, friendly, helpful, and responsible. You don't often find people in the service industry anymore who really understand what great customer service looks like. Vic totally gets it. Well done! read more

Tom and team installed a new controller and salt system for our pool. They were super professional and detailed in their work. They explained every step and worked patiently with us to understand the new equipment. read more

Update: funny that when you write a review, they finally bother to answer. And funny that they have my contact information but still do not bother to call me and instead write here to somehow put the blame on me. Brian, You promised to call twice and you didn't. I called the number listed for your business and left voice message. I email your business. And now it is my fault? You said in the text that I can call you or you can call me tomorrow. I asked to be called the next day and you said you will call. But you never did. I prefer to go to a business with better communications. Original review: I called, emailed, and messaged this business many time and at least in two occasions they promised to call me but they never did. I know they can be busy specially this time of the year but they either have time for a new customer or not. Either way they can just tell me instead of promising to call and never call. Their service maybe good or not, I never met them or talk with anyone there except a very short conversation i messages. read more

The follow up visit was very informative. CO2 blowout. That's all I need to say and of course thank you.

We have used your service for years. Love the crew and appreciate your attention to detail. Very knowledgeable and always available to answer our questions and provide education when needed. Plus is that Gerzel loves dogs and let me tell you affection is mutual. Our dog can't wait for pool cleaning days so to hang out with Gerzel. Thank you for years of great service. read more

Well.. nobody calls me back! Had Brian out couple of months ago, I made two follow up phone calls and an email. He kept telling me he was waiting on Monty, and still nothing! read more

Had an issue programing my sun touch controls, pump stopped working. Sent a request on Yelp for help but almost everyone said "we don't offer that service". Carrie from Picture Perfect called and put me in touch with Sean. Over the phone, Sean walked me through the steps and got my system back up in running. Wanted to pay for the help but he wouldn't accept it. Outstanding customer service, true professionals and very knowledgable. Hands down, the best interaction I've had with pool professionals ever! read more

4th of July my elderly parents on a fixed income, their ancient pool pump finally went out and we were having my dad's 89th bday that Saturday and in the middle of a heatwave! my niece called several places and PPP was ready to assist in a pinch and worked an amazing price for us! they were done in a short time and the party was a success and it couldn't have been successful without your amazing help! next time we invite them to our next pool gathering for a meal! my parents love to feed those who work on their home as that's how they show love! thank you all so much!! read more

I hired this company to build my pool in my new house two months ago. Bradley told us that it would be ready by September, then he told us that the permit is being delayed because covid, that it was going to take 4 to 6 weeks. It's been 2 months and nothing yet, today I decided to go to the city hall of Brentwood to ask why the permit is taking so long, they told me that there is no permit submitted with my address or the name of the pool company. This company made me waste my time and they lied to us. Do not use this company to build your pool, they have no ethics or care about their customers. read more

Love this service! Timely every week & the pool is very well maintained, chemicals are balanced. When you don't have to think about pool maintenance you know it's good. I really like knowing I can trust these guys to making sure my pool is properly serviced & also like the recommendations they have to make things better! read more

Just completed the resurfacing project on the pool by Picture Perfect Pools and couldn't be more impressed with how everything turned out. They did a demo of my old plaster and replaced it with a pebble surface. I was referred to Bradley at Picture Perfect Pools through a friend who also had there pool resurfaced by the company. Bradley from day one was easy to work with, communicative, trustworthy and direct as I had many questions through out the whole duration of the project. Everything was done as promised and met or exceeded my expectations. Appreciate the quality work! read more

Picture Perfect Pool Services - a pool surrounded by palm trees - Pool Cleaners Near Me - Martinez, California

We have been customers of Picture Perfect Pool Service for many years. The last couple of years we began to notice that we were not getting the services that we pay for each month. Besides the many weeks when no one would show up (which we still had to pay for), when they did come they sometimes cleaned the skimmer baskets and sweep bags, sometimes not. Often times we would see they left a gallon of chlorine at the gate in our front yard. (That was to say, we stopped by but didn't do anything) We tried to work with them but other that getting notified that the monthly rate went up we never heard from them. Oh wait...I just remembered...my husband got an email with a picture of someone else's pool and and the servicing done that day. [Great...thanks Brian] We have changed companies (finally!) but I felt we should let folks know our experiences. read more

We had a wonderful pool resurfacing project with Picture Perfect Pools! Bradley was great to work with and very trustworthy. They did a demo of my old plaster surface and replaced it with a beautiful pebble surface. He recommended that we add crushed abalone which is my favorite part because it adds a really pretty sparkle. The foreman of the job was a guy named Shawn and he was really nice and good as his job. It was nice having someone so knowledgeable on site for every step of the project. He was the one who also replaced the skimmer and fixed the cracks in my pool. Once the project was finished they had a start up pool service for the first month to make sure all the chemical levels were right. They sent over Kurt for that job and he was great. He would come by twice a day to work on the pool chemistry. He is very friendly and always remembered my name. I liked him a lot. Our water temperature is about 5 degrees higher now that we have a dark bottom pool too! read more

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Bradley, Kurt, and the entire Picture Perfect team have been absolute pool angels, and just saints in general, helping us remodel a very old and decrepit pool, and turning it into a stunning oasis! Not only that, but they did it shockingly quickly, within our budget, and have been so supportive and accommodating dealing with confounding variables created by other construction at our house. They are truly saints and I cannot think of any other company that would provide this level of service, customer care, and excellence!!! They should be the only call you make, whether it's for renovation or just regular service! We LOVE Picture Perfect Pool! read more

Picture Perfect Pools has helped us get our pool back to sparkling. Everyone there has been super responsive, friendly and knowledgeable. Shout out to Kurt, our former tech, now route manager for delivering a necessary pump part on a Saturday! read more

I purchased a new home in Walnut Creek and it came with a pool. And I know nothing about pools. The pool was unusable. Where do I begin? The pump wasn't priming, the sweep wasn't sweeping, the water clarity was terrible, and the pool was dirty. I first called another pool service company and they dropped the ball, to say the least. A month into living in our new home, we still could not swim in our pool. I was referred to Kurt by a friend. Kurt came by and really took his time to identify the problems with our pool and equipment. He also gave me a great understanding of my pool and the equipment and how it all should work. After just one visit, my water quality looked fantastic. Inside 2 weeks, thanks to Kurt and his team at PPP, we could finally swim in our pool. I wish I would have called Kurt and PPP the moment we moved into our new home. They do a great job! Definitely give them a call. I strongly recommend them! read more

Great company to work with. They do a great job on maintaining the pool cry clean.

Curt and Bradley came to help me with my swamp of a pool (embarrassing, I know) and they were honestly the sweetest. We tried to chemically treat it at first, but after seeing they would likely have to drain it Curt and Bradley both hashed all the options out with me so that I could choose the best option for my budget. Each time they came over they were professional, kind and punctual and I will definitely be going to them and only them if I need help in the future. read more

Waste of time. They came out to see our yard to provide a quote for resurfacing our pool and demo/install a new pool deck. No follow-up. Reached out to them via email and got no response. Called estimator back to follow up and they said someone else was in charge of the quotes but was backed up a bit. No big deal. Weeks later still no estimate. Called the guy who supposedly was in charge of providing the estimate and he apologized and asked me to text him my name and address and they'd get back to me shortly. Texted him our info. 2 weeks later still nothing. Waste of time. We've had numerous contractors come out to quote us and this is the only one that never bothered to follow up. read more

Update: I engaged Picture Perfect Pool to do my weekly pool and spa maintenance. Although their prices are higher than I'm used to paying!, their service is absolutely excellent They are very meticulous and thorough and spend much more time out here than most services that I've used in the past. When I've talked to their technicians they have been professional and courteous. I'm very happy that I found this company! read more

Picture Perfect Pools is an OUTSTANDING pool construction and pool service organization. I want to fist thank Bradley (Construction/Project Manager) and especially Service Technition Sean, for their wonderful service and knowledge about the pool issues I had, and their swift and accurate resolution of these issues. Specifically, the first "pool issue" I needed addressed was aging fiber optic lighting, for my 2004 pool. Unbeknownst to me, fiber optic lighting is an outdated and archaic form of pool lighting now. However, when it was initially installed, it was state of the art. Well, Just like anything else, it needed to be replaced. The thing is, it's difficult to find a pool company who will service and or replace fiber optic lighting to the more updated LED pool lighting. Not for Picture Perfect Pools. After I secured the the requisite LED lighting, Sean promptly arrived at my residence to install them. Sean knows his stuff. He described to me the history of Fiber Optic Lighting's hay day and it's eventual "demise", for pool lighting use. Here, I'm thinking that fiber optic lighting would go into perpetuity...LOL. Sean was extremely efficient and professional while installing my new LED lights. He did an outstanding job. In addition, there were a couple of other pool issues that I needed addressed, but Sean was only there to install my lights. I mentioned to him that I had some other issues but I didn't want to trouble him with them Now. He Asked me what they were and that he would take a look at them. I told him I was having trouble with getting my Jacuzzi water temperature to warm AND reflect the actual temperature, that is stated on the panel reader inside my home. He indicated that it probably needed to be recalibrated to the desired temperature that I wanted. That Information would be indicated in the panels 2004 manual. I asked him if he could wait just a second and I would see if I could locate the documentation that could possibly assist him. I was fortunate enough to find the ancient documentation. Sean chuckled when I brought it to him. He looked through it, found the recalibration information and promptly proceeded to recalibrate the inside heating indicator panel with the outside heating system... Boom!!!!, just like that, the temperature for my Jacuzzi was fixed to the desired temperature that I would like. I then stated to him I had a leak, which appeared to be coming from the piping structure from my sweeper motor. Sean took a look at the structure to see where the leak was coming from and quickly determined it was a leak coming from the area of the piping that connects into the sweeper pump. He retrieved the required tools and equipment to repair this leak and In less then 15 minutes the leak was repaired. Sean was Outstanding!!! I want to thank Bradley, Sean and Picture Perfect Pools for the wonderful work/ service and professionalism they provided me. They will be the very first people I call for future work on my pool. That is for sure. I highly recommend them. Thank You Again, Todd read more

Love this company! Been a valued client for over 10 years. They're reliable, knowledgeable and always on time & friendly! Would definitely recommend them to anyone needing 5 star pool cleaning service. They even email photos of my clean pool after every weekly service. read more

I had a difficult spa light repair that I tried and failed fixing myself. Time to call in the experts. Jason of Picture Perfect Pool took on the challenge of replacing the red brass pipe from the back of the spa light connecting to the above ground junction box. This required digging and cutting out the old pipe, custom fitting and connecting a replacement and then pulling a new spa lamp and electrical line in order for the spa light to work correctly. I was very appreciative that Picture Perfect Pool's was willing to take on this job as several others I approached declined, they would prefer to work on the easy jobs. Thanks to PPP for rolling up the shirt sleeves and get their hands dirty! read more

Had a scheduled appointment for Brad to give me an estimate on a pool install. I took the morning off of work to meet him and he never showed and didn't call. I called and his secretary said I was on the calendar and he would get to me but he never did. The owner even apologized on yelp for messing this up but has yet to contact me to reschedule? It seems to me if he was sincere, he would contact me personally? read more

Again, Picture Perfect Pool Services has gone the extra mile to assist a customer. I have a leaking solar-heater panel that I've tried to get repaired but my solar-heating company is swamped. I called Picture Perfect, knowing that this isn't one of their provided services, and asked if they might be able to help. Carrie made my problem her own, spoke with Brian and Adam, and Adam came out promptly to look at my leak. He made a valiant effort to plug the leak and advised that the old panels are entering the end of their useful life, which I'm sure is true. I can't think of any other company that I deal with that would have accommodated a request such as mine. PPPS really does care about their customers! read more

We had Picture Perfect Pool replace our skimmer and pool light, fast friendly servicemen. We recently changed our weekly pool service and now Picture Perfect is taking care of our pool. It looks amazing. read more

If I could get 10 stars I would. If anybody out there needs service on Hayward equipment specifically Omni logic I would look no further than the owner of this company BradleyThis man owed me nothing yet took the time at his home on his own time in the evening and helped me through a Wi-Fi networking issueThank you Bradley read more

I've used Picture Perfect Pool Services for many years including weekly service as well as equipment repair and replacement. Reliable and trustworthy. Responsive to extra requests as required with pool ownership. read more

Matt has serviced our pool for over two years and we have been extremely happy with his service. We have a salt pool and we have not experienced any problems! Matt is polite, timely, caring and knowledgeable! Picture Perfect Pool Service is also priced well! read more

I was referred to them by a manufacturer to service my pool pump and heater, as it turns out I was out of their service range. However after speaking with Bradley for several minutes he was able to guide me and provide me with the proper documentation to have the work covered by my home warranty that was previously denied. Unfortunately I am too far away to use this company for pool service, but in my short interaction with Bradley I was able to fix the issue. read more