Very unreliable and disappointing service. The guy they had coming out to service barely took care of the pool. It never looked sparkling. You could tell there was no pride in the work. They ended up quitting on the spot when I confronted them how bad the service had been. I immediately took a sample of my pool water to Leslie's to get a report and it scored 0 out of 100. Absolutely no chlorine was present. I ended up taking care of the pool myself and it had never looked this good while this company was servicing it. Horrible service. read more

Fredy had been taking care of my mom's pool for many years. He started dealing with me when she got sick in July of 2024. When she passed away in November, his office and I had been in contact with each other both in Marin and over the phone when I was home in Los Angeles. When my mom's credit cards got cancelled after her passing, I didn't realize he had stopped getting paid. Even though he had my mom's phone number, mine, and my boyfriend's, no one called to tell me I owed them money. Instead, they continued to send bills to her empty house and then cancelled the service in January. He knew she was sick, that I was the one paying the bills, and that I didn't live in her house or in the area. I was unaware of all of this, and had assumed they were still get automatic payments. When I arrived back in Marin mid January to take care of her affairs, I realized that not only had they stopped coming, but that the pool sweep was also missing. I immediately called and was told that they took the pool sweep because it was "broken". What was wrong with it? No one could really explain. Did they remove it to fix it and bring it back? Doubtful since they hadn't been paid for two months. Why would they fix the sweep if they weren't paid for service? Obviously they had taken the pool sweep to reimburse themselves for those two months. Pretty sure that's illegal - to remove someone's property from their house. It's called stealing. I insisted Fredy give back my pool sweep - obviously I was going to pay him once I found out they were owed. I would have done so if they had made any effort in contacting me. I had to wait an additional two weeks for him to bring it to me - I tried to call them during that time to arrange me picking it up, but no one answered the phone or called me back. Fredy himself came to the house to hand deliver it. Funny to me that he didn't even know how much I owed him. I had to tell him! Lucky for him I'm honest. He said the problem with the sweep was that the wheels were wobbly. Totally bullshit. Horrible customer service. Absolutely no follow through. Cheaper than other places I have called to replace him, but obviously, you get what you pay for. Avoid. Responding to Fredy's response. I had my mom's phone live until January. I received no messages on her phone. If anyone called, no one left a message. Granted, my mom had her phone through November and she wasn't in any position to answer it, but I checked it daily then, and also after she passed. Not sure what number you used but it wasn't hers. I can't come up with any other reason the pool sweep would have been taken if no one was paying. Or why it wasn't returned the day you guys stopped coming. Unless you were planning on keeping it. read more

I have been using Fredy's for pool service and maintenance since July of 2024. In that time, I have experienced missed appointments, questionable recommendations, and shoddy service. At least four scheduled visits were missed, and in two cases I was nevertheless billed, necessitating a call to the office to get everything squared away. My pool sweep was slowing down and I was told it needed a new hose. I decided to take a look and turns out it just needed a five dollar connection piece. Finally, as can be seen in the photo, important maintenance items were overlooked. My new pool service company pulled out the filters and found the nastiest muck and growth imaginable. It's disgusting that the water in our pool was being filtered through a bog. read more

Fredys Pool & Spa Service - Pool and solar filters not cleaned and replaced according to recommended schedule - Pool Cleaners Near Me - San Rafael, California

We had Freddy's for less than a year and just cancelled. He is unreliable in terms of actually showing up. If I did not work from home, I would never have known he was not showing up. When he did show up he was nice but it's not enough in terms of what we hired him for. read more

I have been using Fredy's pool service for about eight years now. Fredy is incredibly knowledgeable about everything when it comes to pools and spas. I have had a very problematic issue with a spa that is over 15 years old and Fredy has fixed it. he always stands behind his work. There were a number of parts that did not work correctly and Fredy replaced them and got the right parts and made everything perfect. I trust Fredy for all of my POOL needs. Last year I had him resurface my entire pool with a stone aggregate called pebble sheen, and it looks fantastic. And this year he has moved all of the equipment out of my pool shed, eliminating the shed and building a new elevated deck in its place. Fredy can do anything! I highly recommend him. read more

Fredys Pool & Spa Service - New elevated deck where pool shed used to be - Pool Cleaners Near Me - San Rafael, California

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Fredy was On Time and on Budget.Good Pool builders and remodelers are tough to find and Fredy Delivered for our family birthday event. Never over promised and always got even the more complicated job scope done. Had our pool re surfaced and added 12x12 interior Spa. Was at the job site daily for set up and always at end of day to answer questions and advise on options. Highly recommend. Mike Piedmont CA read more

Fredys Pool & Spa Service - Pool Cleaners Near Me - San Rafael, California

Stood me up twice after making a scheduled appointment. Second time no call no nothing. Don't waste your time

My pool cover needed repair because the ropes that operate it needed to be replaced. Freddy's was the service that was able to come out earliest. As you know, most cover repair services are booked a couple weeks out in summer. Freddys communicated well and often, and came on time. Their estimate was very reasonable. The job was done in a timely and professional way, and I'm impressed! In summary all went well at a good price. Highly recommended! read more

They came out to check my hot tub for leaks, and fixed one just by tightening the filter posts. When it finally breaks I'll call them out again. read more

Fredy has done a number of pool and area remodeling projects for us from installing new equipment, adding a heat pump and solar panels, replacing a broken down access gate and resurfacing/replumbing the whole pool. Fredy has a lot of knowledge about pools, plumbing and how it all works. He's seen a lot and because he services pools has a sense of their ryhtm. We manage our own chemistry and care but based on insights he's given us. He works quickly once he gets started although sometimes thatt last 2% (drain caps, warranty delivery, pentair programming) can take a lot longer to actually finish. We are pretty happy with the remodel results and would recommend him especially for pool resurfacing and plumbing. read more

Like so many other reviews you see on here, I experienced the same: poor communication and no show for confirmed appointments. Scheduled time to have spa drained cleaned and refilled. Confirmed a specific time at their request. The day of the confirmed time comes and goes with no phone call. I call only to be told it's a window of 3 hours from the confirmed time (confirmation text says nothing of the sort). Two hours later I get a call asking what the service call is for. Really? So trying to be patient I explain and another hour passes and I get a text saying they can't find my home. Another hour later they finally show. Look at the spa and tell me it needs to be drained and clean... that's exactly why you're here. They tell me they need to return the following week. That day and time comes with no call or responses to my text or calls. Why be in business to do work you don't want to do? Stay away and give your business to a company that cares...Fredys Pool & Spa does not and it shows. read more

Absolutely the worst. Tried scheduled three times, the guys not only does not show, but claims we are not at the house. No knock no phone call, just plain no show. Not sure if it's even a legit business. read more

Had some mold issues. They came out and make it look brand new in a few hours. Thank you!

Jose was my service person for my faltering Jacuzzi model J345. Jose was friendly and seemed competent. However, after diagnosing a broken circulation pump, then replacing that pump for $700, my Jacuzzi still did not work. Jose then diagnosed a broken heating element, and asked for another $600 for that work. I believe that a competent diagnosis should have identified both of these malfunctioning components. I have no trust that after I pay for the replacement of the heating element that another issue will not come up. I'm not happy with this provider. read more

Originally called Freddy's after a visit from the owner over a year ago. He never followed up on that visit after making major promises in the multi-thousand dollar range for work I entrusted to him. He moved his main office from Vallejo I recall to San Rafael and this call for servicing was never answered after 3 separate calls! I don't trust this company & can't recommend them read more

We have an older model hot tub with a few issues, including a leak and some part replacements. Freddy and his team of Mauricio and Alfredo were able to pinpoint the problems and repair! We now have a working hot tub going into the heart of Winter. Thank you! read more

I booked an appointment almost 2 weeks ahead of time. The technician called me after our scheduled time had passed to tell me he couldn't make it. We rescheduled and I accepted the date and time he chose. He again no-showed despite it being a date and time that he had requested. What a waste of my time. Terrible, unprofessional company, wasted my time twice and wasted 2 weeks that I could have scheduled with another company. Do not use them read more

Fredys Pool & Spa replaced the controller and topside control on my old hot tub. When there was an issue they came right back and fixed it. I would do business with them again, and recommend to friends. Jose was professional and friendly, and the staff on the phone was as well. They arrived on time and returned my calls promptly. read more

Fredy, and his team of highly skilled and knowledgeable pool and hot tub techs, do such a great job for us. They come from Marin to Napa to service our pool and hot tube equipment. They know what they are doing, get things done quickly, clean up after they work, and are always respectful of our time and our property. I wouldn't use anybody else. Customer Service, 10 stars, Reliability 10 stars, Promptness 10 stars, Professionalism and know-how 20 stars. read more

Jose and Team did a great job fixing a tricky leak in my hot tub. They were prompt, punctual and reasonable on the price of the work. I would have no hesitation hiring them again! read more

We have been using Fredy's pool for several years now. Nothing but the best service. Extremely responsive. Reach him on his cell phone. Reach him on text message reach him on the email he will respond. Very knowledgeable about the food industry really a one stop shop. He can do anything that you need when it comes to your pool. He manual, pool, cover, replace pump and give suggestions on saving money. I bought a hot tub the services that too. Most of all his price is reasonable he doesn't try to take you or overcharge. I honestly recommend Fredy's pool service to anyone read more

Fredy was referred to me by our current hot tub servicing company, who said they did great work building ponds and pools. I called and Fredy actually called me right back, came to look at the project the next day, and had his crew out within a week. The crew was polite, hard working, and cleaned up every day when they were finished. The final product is better than I had imagined, with the help of Fredy's knowledge and experience. He even went the extra mile and accompanied me to choose decorative boulders and stone for the pool. I highly recommend Fredys Pool and Spa. read more

HORRIBLE AND WILL TAKE YOUR MONEY AND RUN This was the biggest mistake I could of made where my home is concerned by hiring them. They came out one day and drained my pool and charged me wayyy too much. If this wasn't bad enough, they stole equipment out of my backyard and told me these items were broken. They were not. But they sold these items to another customer as used but totally functional. These are not nice people. And they are so unreliable. They took advantage of the fact that I live alone since my husband passed away. They thought a woman would be weak and stupid. WRONG!! I am a PhD prepared individual and have been further educated by this company...I have thick skin because of them now and will tell everyone I know about this terrible Pool Company. read more

Just ordered a filter and they delivered in a timely manner. Very professional and courteous. Highly recommend. Lois Anderson read more

Just like several others who have written here, I too had a similar experience of 2 scheduled appointments, 2 no shows. Too bad because we have a lot of work that needs to get done but waiting around 3 hours to find out no one is going to show is just not worth my time. Do not use this service read more

They made an appointment to give me an estimate for hot tub repair, and then never showed up or called.

sent a technician ho apparently didn't quite know what he was doing. They wanted to use my equipment to vacuum the pool, but the technician wasn t sure how to go about it. So I called his boss, and cancelled the whole thing. read more

I've been using Fredy's for about 4 or 5 years now for weekly service. I've gone down a list of about 6 other pool companies in the 18 years that I've owned the pool. They are by far the best! They are super quick to respond to my requests. The guy who services my pool every week keeps it crystal clear. Any time I have issues with the pump, heater ect. it is fixed immediately and I really appreciate that as we use our pool daily. I'm very surprised to read other reviewers that haven't had the same exceptional service as I've had. I've looked for years to find a good pool service company and I finally found it with Fredy's. read more

They know how to work on pools but Company not reliable, doesn't finish work and terrible, awful, not so very good at communicating. They did tons of work often with no estimates in advance. Only got bills after work was done. Always in the dark about what was going on. After they were paid there were still lots of problems with pool. They took money and disappeared. Very unprofessional. I had to chase them for months with dozens of messages and calls to get them to finish the work. And on top of that, way, way overcharged (and their worker said they used "cheap" parts"). Ugh. read more

Fredy's Pool Service cleans my girlfriend's pool. I am not much of a getting in the pool person. But this summer Fredy's had their pool water looking so good. I had to take a swim! Thank you Fredy's Pool & Spa! Our summer was filled with fun in the water read more

If you want the very best service for your pool or spa, Fredys Pool and Spa is it. Competent, reliable, honest and always good natured and available, Fredy and his crew will always do their best for you. You just will not find better service than Fredy's. read more

Great pool service! has been a life saver for my pool maintenance. Fernando, in particular, was incredibly helpful in setting me up with their service. The staff is exceptionally knowledgeable and their cleaning service is truly outstanding. Service staff always arrives on time, leaving my pool sparkling. I'm thoroughly impressed! And thankful to have found them. read more

Had appointment booked for 2 weeks ahead of time to look at a problem with the hot tub. The guy no showed, and never called. I called them and they said they would send someone the next day and once again, no show. Who runs a business that way? read more

Service was amazing, affordable, staff was nice and overall a great experience. Family loved the new pool and they were kind enough to show us exactly how to take care of our pool in the future. Definitely recommend. read more

Fredy seems like a nice guy however his pool service was unreliable and resulted in multiple algae blooms and staining on my new pool surface. They rarely showed up when they promised and communicated poorly. The company I hired afterwards found that the filter was not properly maintained, and it was filled with white deposits that shouldn't be there. read more

Fredy is one of the most honorable business owners I have ever met. He is proud of his company and proud of his reputation. He is a man of his word and stands behind the work of his staff. If you have a problem he will make it right. I would highly recommend Fredy's. read more

I have been using Fredy's Pool Service for many years. They are very reliable and knowledgeable.

Freddys team is amazing. Helped with a hot tub pump repair in the city. Professional, easy to work with, accommodating. Great group.

I've been using Fredy for 8 years or more. Fredy himself does a great job and knows pools. Unfortunately Fredy has expanded and hired others to do the pool servicing for him. The first few guys were well trained and supervised but not anymore. Our service man wouldn't show half the time and when I called Fredy to get him to send another man he wouldn't respond. I watched our pool guy on his last visit I didn't see him test the pool water or apply any chemicals. When I questioned him he didn't know that he was to use any chemicals or that we had a shed full for him to use. All he was doing was emptying our pool sweep. That was the day the pool turned green. I called Fredy to complain and get it fixed and didn't get a call back for two weeks. It wasn't until I fired Fredy's service that he offered to fix the pool. Then never followed through. Now my pool chemistry is so off the charts that I cannot fix it an may have to drain the whole pool. Don't trust these people with your pool! read more