I was motivated to write a positive review about my experience with Creative Energy (CE) after purchasing a Hot Springs hot tub and a Lopi fireplace insert. Looking back on the entire process, I found the level of service and value added by their entire team to be truly impressive. Cole and Will in sales were both great to work with. They were knowledgeable, responsive, and genuinely focused on helping me find the right products. Behind them is an equally impressive team: Doris and Cara handled sales coordination, invoicing, billing, and scheduling with precision and professionalism, while Alex and Omar did a fantastic job with site surveys, delivery, installation, and service. Every step of the process was handled smoothly and confidently. I felt listened to, respected, and treated fairly. What really sets Creative Energy apart is their culture. Despite having multiple stores across the bay area, they operate with the feel of a family business. Not only did they take great care of me, but they also went out of their way to help other members of my family. This left me feeling special and a part of Creative Energy "family." My first impression was that their policies and procedures were a bit strict but after going through multiple transactions, it became clear that their structure and organization allow them to deliver such a consistently high level of service and execution. Another big plus was how well their multiple locations work together. If one store doesn't have what you need, they seamlessly work with other locations to get it for you. I also have found their staff to be knowledgeable and happy to answer questions and follow-up on after the sale issues. They also have a very handy text service that lets you communicate with text messages or voicemail. Finally, after doing my research and going through several purchases with them, I found their pricing to be very fair considering the level of service and value provided. If you are in the market for a high-quality hot tub or fireplace insert, I highly recommend that you consider Creative Energy. It is not only the great products they sell but also but the quality of what you find "under the hood" with their sales and service teams. read more

I went to the store to discuss problems with our gas fireplace. Cole came out and didn't have anything to sell us but still spent time with advice and looking up parts and sources for repair. Great service and he knew we would not buy anything, but he still googled our unit and helped us. A+ service from Cole. read more

Cole and his staff were great to work with on our purchase of a hot tub. They answered a lot of questions and were very thorough in explaining the ins and outs. Delivery went smooth and follow up questions were answered very promptly. Exceptional service and no pressure at all. Highly recommend working with these folks. They know their stuff and the hot tub is great! read more

We met with Cole at Creative Energy as we were looking for a fireplace insert for our home. While we did not end up purchasing from Creative Energy, I wanted to give a huge shout-out to Cole - we really enjoyed our experience and appreciate his approachableness, knowledge and professionalism. Highly recommend him as a go to expert! read more

When you get exceptional sales service, it's really noticeable, especially nowadays when it's virtually nonexistent. We were very impressed with Cole S. at Creative Energy. He was super knowledgeable about all things hot tubs, and was very kind in his time and attention to impart this knowledge. He never made us feel like we were a bother, or tried to push a sale on us. Much appreciated! read more

They have been great for the first few years but the customer service has really gone down.

I've dealt with them for over 20 years They truly are terrific!! This company does everything very well! read more

We purchased a swim spa from Creative Energy and all went extremely well from start to finish. Since we never had any kind of spa before we were concerned about keeping the spa in the correct chemical balance. We were so pleased when Cole Spilman, showroom manager came to our home and explained the entire spa operation with us and how to keep our spa crystal clear! Cole was so patient and answered all our questions and reassured us that we could call him anytime if we had questions or concerns. We are so happy with our purchase. read more

I do not recommend this place for Endless Pool repair. They charged me a flat fee of $323 to show up and look at my pool, and the technician stayed less than 10 minutes. I thought that was really bogus. He then took multiple weeks to give me a quote. When I finally got the quote, they said they had to drain the pool, disassemble the motor, and take it back to their shop for further inspection. They said it would cost me $4k just for the further evaluation, and would take up to 8 weeks. I got the pool fixed by Sergio from RW Scott Construction who did a great job, on site, for much less money and much faster, with no ridiculous upfront fees for no work. Call Russ of RW Scott Construction is at 510-421-1069. read more

I was so impressed today with the service from this company. I mistakenly called them, believing they were our fireplace provider! Once we had established that they weren't, that it was actually a local competitor who had provided our fireplaces, they still stayed in the line to help. That is real, traditional customer support. Again, I am so impressed. The next time we need a fireplace, I am going to Creative Energy. read more

Make sure your tub site inspection discloses the need to have a specialized electrical receptacle installed. I found out when the delivery install crew ( great job btw) could not plug things in . Site inspector who sign off on the site never mentioned this. Sales rep blew me off telling me to read my paperwork, that was the final straw as the same sales rep was a real tool, very poor customer service skills and bad communication manners , rude and such but he thinks he's the greatest! I'll not even buy supplies from this store. read more

Is there anywhere else to go? Absolutely not! They've been in business seemingly forever! Back when some of us remember wood hot tubs, I have one of the first plastic ones, still works. Another big one; service is always perfecto!! read more

Great service. Convenient location. Thanks Jason for the discount along with Cole and the rest of his team.

Bought a spa from here. Great customer service. Just what we wanted, and we love it. Had an install problem, find they more than surpassed expectations in fixing it. Very happy with this company. read more

Cole and the team at Creative Energy are fantastic to work with. They are incredibly knowledgable, patient, and helpful. This was a big purchase for us and they were helpful every step of the way. I recommend them highly. read more

I have been a Creative Energy spa customer for over 25 years. We are now using our second spa since we have lived in our house. In fact, we purchased our spa before we moved into our new house. Surprisingly, both of our spas have been trouble-free. I have always taken good care of the spa...changing filters and adjusting water chemicals plus cleaning and maintenance of our covers. Creative Energy Spas are well worth the money and you will enjoy hot water relaxation for years. Kerry Moriarty read more

We are very pleased with our fireplace insert from Creative Energy. They have a well-stocked showroom with many options to choose from. We have an unusually large fireplace opening and they handled the custom order and installation flawlessly. Jaime, who managed the planning and installation, was excellent. Highly recommend. read more

BEST hot tub business EVER! I love my new Aria spa - and the owner and his staff are AWESOME! I highly recommend this company and suggest you visit their beautiful showroom. They have other things to offer as well, such as fireplaces! read more

I have been a satisfied customer at this location for years. The hot tub I purchased years ago has held up quite well with minor maintenance. The supplies are well priced and any time I have a question Cole and Jason are very helpful making useful suggestions. They know what they are talking about. I trust them and their products. I recommend them and their products. read more

Thank goodness we had Dave from Creative Energy come out and repair our Hotsprings spa, after a horrible and expensive service experience with another independent incompetent repairman from north Marin. Dave has about 30 years experience with hot tubs and was able to professionally diagnose and fix the problems created by the other repair guy. He took his time to explain in detail how and why I should properly maintain our spa, which is something I haven't been good at. If you want to get your hot tub / spa serviced by a super knowledgeable, friendly and honest guy, Dave from Creative Energy is your guy in Marin. If it takes a couple weeks to get them out to your house, trust me because I learned the hard way, it is really worth the wait for a pro. read more

Update your hours. It says open and no one is here. It was a waste of time and gas to drive here just to find out your closed. Plus your website it not working, very disappointing, will look for the supplies I need elsewhere. read more

Creative Energy - Hot Tub & Pool Near Me - San Rafael, California

The dust has finally settled on two projects: replacing a 30 y/o spa and updating our fireplace and replacing a 25 y/o gas insert. Cole was our point person. In 2019 I stopped into Creative Energy and got a replacement quote for our 1994 Hot Springs Sovereign from Cole. There was no pressure to buy and he agreed it was reasonable to nurse it along it for $300. Indeed it lasted another 4 years. Like many others I found him to be friendly, knowledgeable, responsive, available and patient. He has the authority to adjust pricing to meet a competitor's bid and the willingness to make adjustments in delivery, removal and installation costs. He never said, "I need to check with my manager" and he never went back on a quote. Any computer error or issue with our installation was rectified in a timely manner. Cole was willing and able to adjust dates to accommodate reconstruction of the decking. Our experience was similar for the fireplace insert. We contracted with one of his recommended artisans, Randy Doolittle*Design on Fire. The same issues of meeting a competitor's bid, coordinating installation with construction and followup to address loose ends were handled in a similar positive manner. I likely will not be around in 30 years when replacements will be needed, but if I am I will return to Creative Energy. For now I recommend you patronize or at least consider them. read more

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We received our new Lopi Fireplace insert today and it was installed by Jaime and Omar. They did a great job, clean, courteous and polite. They even cleaned a plugged drain while up on the roof. The Lopi performs better than expected and is done exactly as we requested. A great local company! read more

Creative Energy - Hot Tub & Pool Near Me - San Rafael, California

highly recommend these folks I bought my Hot Springs spa over 10 years ago, have loved it. over the years very little maintenance needed, and they helped me with several do it yourself ideas. also needed a new cover, which they ordered and helped me fit into my car easily. very easy to deal with, they stand behind a product, and customer focused. read more

We had an amazing experience at Creative Energy! Cole was so informative and helpful. The process was smooth and we have had great support even after our purchase. Excellent service! read more

Brandon was amazing. Really knows his stuff. Thanks for your guidance on revitalizing our hot tub.

Great service, love my new spa!! I strongly recommend checking out Creative Energy in San Rafael!

Bought spa 10 years ago and should have bought it sooner. creative energy team has been great for helping select right model to install to guiding me how to maintenance spa. Thank you read more

I bought my first hot tub from Creative Energy back in the nineties and my youngest child learned to swim in it. When It was time for a new, smaller model, I retuned to Creative Energy and ultimately grandchildren learned to swim in that one, which gave us many years of relaxation and satisfaction. I have just purchased my third hot tub from this great company. John and Cole are great and extremely helpful. I would never go anywhere else for purchases or service. I highly recommend. read more

Highly recommend the folks at Creative Energy. Cole Spillman was fantastic and patient asking all the right questions to ensure we got the perfect hot tub for our family. We are extremely satisfied with our Hot Spring spa and look forward to doing more business with Cole. read more

Love how available they are for questions and support well beyond ones purchase date. Cole was great to work with when I bought the spa. And everyone since has been super helpful when we have needed supplie. read more

Have bought all our spas over the years from Creative Energy. Great service, nice people, special kudos to Cole in sales!

No remedy to the poor workmanship the installer did, and no attempt to repair the scratched hardwood floor, but they billed me for the remaining amount due today, 3 months after the job was done incompletely and unprofessionally. The owner's claim of a bad tile job is false and has nothing to do with the issues at hand, as illustrated in the pics submitted with the first review. Sad to see this is what local business owners consider quality work. read more

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I recently purchased a Lopi fireplace insert from Creative Energy, in San Rafael. I previously purchased HotSprings spa from Cole Spillman and I came back to him for fireplace because he's knowledgeable, low-pressure and a good guy. Jaime and his assistant performed a perfect and fast installation and showed me how to operate the unit. I recommended Cole to my sister, who purchased two fireplace inserts. If you want a hot tub or gas fireplace insert call Cole. A+++ read more

Creative Energy - Hot Tub & Pool Near Me - San Rafael, California

Creative Energy has been very responsive regarding questions & warranty issue on our Hot Springs spa. Their repair technicians are skilled, fast and reliable. I have interacted with several employees- all professional & trustworthy. Also Watkins (manufacture of spa) always available for questions. After more than 20 years, owning a hot tub, I am impressed that Creative Energy & Watkins have endeavored to produce, sell & maintain quality products. read more

Outstanding business. On our third spa. The first one may have been some 30 years ago- I cannot recall. The owner comes out personally to look at the site and to ensure everything is right. We bought this latest one at the tail end of Covid. Our salesperson, Cole, was great. He was very helpful, knowledgeable, and focused on meeting our needs. The only little hiccup we ever had over three spas was a little problem with one spa cover, and they went to bat for us and got us a new one. The products and customer service are great, and they know their business. The pricing seemed very fair and reasonable. There are so many options that unless you are an expert, it is hard to tell if you are getting good value. We shopped around a little before getting our third spa, and it finally came down to deciding to do business with people we trusted. If you are looking for a spa, I suggest talking to Cole and the team. read more

Truly appreciate the level of service we received resolving a warranty related issue. Their techs were very knowledgeable and super efficient. Thank you. read more

Gosh, where do I begin? Lost in the abyss of opaque and poorly communicated information about gas fireplace inserts, I found my way to Cole at Creative Energy. From our phone conversations to in-store visits, Cole thoughtfully anticipated my questions and patiently answered them again when I hadn't remembered what he said. In addition to being highly informed about inserts, he also has a tremendous reputation with the plumbers and installers I inquired with. Sadly, I did not move forward with one of their products due to limitations with my firebox. However, I am grateful to have had Cole help me navigate this experience so I feel very confident in my decision. read more

We recently had a hot tub installed in our deck at our home in Marin. Cole from Creative was our salesperson. We hired a contractor to work with Creative Energy on installing the hot tub in the deck while we were at our other home out of state - so one would step down into the hot tub from the deck surface. Despite clear instructions on how this was to work there were multiple levels of failure involved on the part of Creative Energy in the delivery, installation and activation of the spa at our home. To begin with - the wrong spa was delivered. Delivery to our home involved removing an entire gate and its structure to get the hot tub through. When it was through and on the deck - it was discovered it was the incorrect hot tub. So my contractor had to have them return to pick up the spa and then wait another 24 hours to have it re-delivered. He also had to rebuild the gate and its support structure, twice, so deer didn't get onto the property while waiting for the new one to arrive. Then, after the correct spa was delivered, it was discovered it wasn't correctly fitted for saltwater. So another group of people had to come to fix this problem. Before the installation I'd told my contractor exactly how I wanted the spa to fit into the deck - which direction it should face etc... After installation I discovered it had been installed in the opposite direction of what I requested. My contractor told me the owner of Creative advised him to ignore my instructions and install it how HE wanted it installed. Nonetheless, this infuriated me and conflicted with some specific panels I'd had installed to make servicing the spa easy. I called Creative and spoke with David, the owner. He promised to refund me $1000 and to provide 3 years worth of free salt cartridges to make up for what happened. 4 months later and none of this has been provided. I would not use this company again and would advise anyone considering using them to go to Paradise Valley or another hot tub distributor. read more

After a bit of bak and forth, they came out to fix my hot tub leak without charging the $90 "warranty service fee" They were quick and professional. I'm very happy with how it all turned out. read more