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London Fireplace Shoppe

3.3 (23 reviews)
Open 10:00 am - 4:00 pm

Services - London Fireplace Shoppe

Fireplace cleaning

Fire heating system conversion

Fire heating system inspection

6 More Services

Fire heating system installation

Fire heating system repair

Fireplace installation

Fireplace insert installation

Fireplace repair

Fireplace insert repair

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This was "the best they could do"- pretty disappointing. Now I have to look up at this on my ceiling. It's not even square...

Was really excited about a new fireplace after our recent remodel. Fireplace works great- works wonderfully. But the installation was super expensive and the stovepipe installation looks awful. Looks like they did the whole job with tin-snips: scratched up the ceiling, bracket covering stovepipe whole isn't even cut square. Very ragged. It wouldn't be such an issue if I didn't have to look at it everyday...

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5 years ago

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6 years ago

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13 years ago

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11 years ago

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Review Highlights - London Fireplace Shoppe

I am enjoying my morning coffee in front of an easy to start and turn off blazing fire that is keeping my living room so warm and cozy!

Mentioned in 3 reviews

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Creative Energy

Creative Energy

(243 reviews)

$$

I was motivated to write a positive review about my experience with Creative Energy (CE) after…read morepurchasing a Hot Springs hot tub and a Lopi fireplace insert. Looking back on the entire process, I found the level of service and value added by their entire team to be truly impressive. Cole and Will in sales were both great to work with. They were knowledgeable, responsive, and genuinely focused on helping me find the right products. Behind them is an equally impressive team: Doris and Cara handled sales coordination, invoicing, billing, and scheduling with precision and professionalism, while Alex and Omar did a fantastic job with site surveys, delivery, installation, and service. Every step of the process was handled smoothly and confidently. I felt listened to, respected, and treated fairly. What really sets Creative Energy apart is their culture. Despite having multiple stores across the bay area, they operate with the feel of a family business. Not only did they take great care of me, but they also went out of their way to help other members of my family. This left me feeling special and a part of Creative Energy "family." My first impression was that their policies and procedures were a bit strict but after going through multiple transactions, it became clear that their structure and organization allow them to deliver such a consistently high level of service and execution. Another big plus was how well their multiple locations work together. If one store doesn't have what you need, they seamlessly work with other locations to get it for you. I also have found their staff to be knowledgeable and happy to answer questions and follow-up on after the sale issues. They also have a very handy text service that lets you communicate with text messages or voicemail. Finally, after doing my research and going through several purchases with them, I found their pricing to be very fair considering the level of service and value provided. If you are in the market for a high-quality hot tub or fireplace insert, I highly recommend that you consider Creative Energy. It is not only the great products they sell but also but the quality of what you find "under the hood" with their sales and service teams.

I went to the store to discuss problems with our gas fireplace. Cole came out and didn't have…read moreanything to sell us but still spent time with advice and looking up parts and sources for repair. Great service and he knew we would not buy anything, but he still googled our unit and helped us. A+ service from Cole.

Duct Pros - Cleaning

Duct Pros

(194 reviews)

Lakeshore

Got the premium package which was slightly better pricing. Easy to schedule and good communication…read more Had to change my appointment due to emergency which was fine. Showed up about 20 min late after the assigned window, but would have been nice to update me earlier. Seems like they did a good job, took around 1-1.5 hrs, however left a lot of dust and debris after on my kitchen counter and on the bed in the bedroom after they left. They also helped me change the air filters in the heater. Addendum: upgraded to add 5 stars after they reached to to rectify the situation. Appreciate it

I requested quotes from several duct cleaning companies through Yelp and Duct Pros stood out for…read morebeing straightforward and reasonably priced compared to others. One big tip skip the promo emails. The deals you get by contacting them directly are much better than what's advertised in those marketing blasts. Booking and pricing experience Communication was easy and transparent. No aggressive upselling, no pressure to add unnecessary services. They also offer solid incentives if you schedule on a weekend and are flexible with payment options, which I appreciated. Service experience The crew showed up on time and finished everything efficiently in about two hours. They did not show up with flashy uniforms or branded trucks, but honestly that mattered far less than the quality of the work. They clearly knew what they were doing and moved with purpose. They went the extra mile by pulling out the dryer and cleaning it thoroughly from the inside, not just the vent line. Bathroom exhaust fans were cleaned properly as well, which is something a lot of companies rush through. Results This is a relatively newer house so there wasn't a ton of buildup, but the work was done cleanly and professionally. No mess left behind and no shortcuts taken. Final verdict If you want honest work, fair pricing, and zero sales nonsense, Duct Pros is an easy recommendation. I would book them again without hesitation.

Mister Chimney Cleaning & Repairs | Nova Fireplaces

Mister Chimney Cleaning & Repairs | Nova Fireplaces

(598 reviews)

This is who you want to hire to fix / repair / clean your chimney! Martin is fantastic. He told me…read moreexactly what I needed to do for safety and to protect my house, and different options with transparent pricing based on whether I planned to use the furnace vs just keep the chimney and house safe. He showed me where other people were trying to sell me "fixes" I didn't need. He patiently answered all my questions as an uneducated but curious homeowner comparing multiple quotes. He responded quickly to all texts and calls and was always very kind and generous with his time. The quote for the work I decided to do was similar / less than another company I looked at and Mr Chimney seemed like a far more professional company in terms of communication, presenting options, estimate, etc. Their office seems understaffed (maybe just 1 person working there?), but Erica is super nice and sent the estimate and scheduled the job...best to call her because they must be overwhelmed with email and I didn't get a response to email. The day of the work, the workers came on time, were super nice and explained everything and answered all my questions. They were supposed to do a number of repairs including fix my damper. They unfortunately said the damper couldn't be fixed but they were able to close it and I don't plan to use the fireplace, so they removed the charge whereas other companies might have charged me just for getting it to move enough to close fully or tried to talk me into replacing it. They simply presented the options and their costs and said I could decide later if I decide to use the fireplace. The workers were neat and clean, worked efficiently, and the chimney looks brand new after their repairs. After the work, I was cleaning leaves out of my gutters, and thought I saw some cement dust that had blown into the gutters during the work and was worried it could turn to cement in the rain and clog my gutters. I called Martin and he sent his workers back the next day to clean it up. He told me actually it was not cement dust but some debris from the roof but his team kindly cleaned it out anyway to assuage my concern-- truly old fashioned customer-centered values which is rare in this day and age. I would hire them again for any work and highly recommend them. Thanks, Martin, Erica, and team!!

We had them come out to do the inspection of our fireplace. The tech identified some issues that…read moreneeded repair. I had to follow up with them to get the invoice many times then asked them how to pay the invoice and schedule the needed repairs, but never heard back on either item after several reminders.

Fireplace Safety Services

Fireplace Safety Services

(25 reviews)

I contacted Fireplace Safety Services for my troubled fireplace and left a message about what was…read moregoing on. They returned my call and told me they weren't able to work on my specific unit since it wasn't installed by them, but gave me the contact info of another company I should reach out to instead (which u did and got my issue resolved quickly). I was really impressed with this level of customer service - both the recommendation itself and the fact they left a message rather than hanging up when I didn't answer. I can't speak to their work, but I would definitely considering using them in the future due to their customer service.

Inept technicians -- go with another company. We have a Valor gas fireplace that started acting up…read more(delayed ignition, sometimes went out on its own, explosive fireball within the glass). We called Fireplace Safety Services to help fix the problem and give us confidence that it was safe to use. The technician that came out did not know how to open our fireplace (despite it being a fairly common model) and asked for the manual. I accidentally handed him the French manual, and he got a little upset. Rather than asking me to look for the English manual or searching online for instructions, he just changed the batteries in the controller, turned it on/off 20 times or so, and then told me it was "probably fine". He then wrote me an invoice that said "It would be a good idea to keep English manual on hand" and charged me $330. After they left, we left the fireplace lit again for 15 minutes, and the same problems occurred (fire died on its own, then fireballed). We then had another company (Eco Tech) come out. The other company immediately identified that the chimney termination cap was broken so wind was coming into the chimney and causing our problems. They knew how to open the fireplace without a manual, and they checked everything for us to make sure there weren't any additional problems and then cleaned up the dust and glass from inside. Don't waste your time with Fireplace Safety Services. They barely knew how to service our fireplace let alone ensure it was safe to use.

London Fireplace Shoppe - fireplace - Updated May 2026

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