A huge shout out to Alex and Zac. They cleaned/inspected the chimneys at 1425 Vallejo and I cannot…read morerecommend them more highly. They were super organized, tidy and two of the NICEST guys. What a treat. Thank you Alex and Zac

Frank, the owner, came on time to do a chimney sweep for us. Upon his evaluation, he realized our…read morechimney was still clean and didn't need to sweep yet. So it was no charge and reminded us to call him back in 5 years. He could have done the work and charged us the full price and we wouldn't have known the difference. A honest business man during this tough Covid economy was like a guardian angel. We will definitely call London Chimney back and put our trust in their services.

Green Fireplace Solutions did a great job of customizing my likes into the fireplace design. Ralph…read morehas close relationships with his team, Jacob, Justin and Paul. Ralph does a good job of coordinating all the work involved. I appreciate the attentiveness, and careful design work, that included Jacob's hand-carved borders around the marble hearth. Justin saved me from having to cut into my walls to add an electrical line by effectively running a line down to the fireplace from my attic. Paul's a knowledgeable and excellent painter. Ralph and his team do exceptional work and they are definitely experts.

We paid $380 for a service visit and an inexperienced technician showed up, blindly following a…read moretroubleshooting guide. After randomly guessing, he claimed the issue was the motherboard and promised to order the part and return for free within two weeks. Three weeks passed--nothing. When I called, they had no record of my service and never followed up. After multiple calls, they finally claimed they knew which part to order but still didn't. A week later, they hadn't even placed the order. Frustrated, I asked for a manager and got the owner, who started screaming at me, yelling, "WHAT DO YOU WANT ME TO DO?!" Maybe not scam people?! Then, after all their delays and failures, they tried to charge ANOTHER $380 for installation--after saying it was included. I finally called a real technician who found the actual issue in minutes--a simple pipe blockage that was easily fixed. No motherboard, no expensive parts, just pure incompetence from Green Fireplace Solutions. To top it off, a standard service should cost $150-$250, NOT $380 for nothing. They wasted my money, misdiagnosed the issue, and yelled at me for asking them to do their job. Avoid this place at all costs!

I contacted Fireplace Safety Services for my troubled fireplace and left a message about what was…read moregoing on. They returned my call and told me they weren't able to work on my specific unit since it wasn't installed by them, but gave me the contact info of another company I should reach out to instead (which u did and got my issue resolved quickly). I was really impressed with this level of customer service - both the recommendation itself and the fact they left a message rather than hanging up when I didn't answer. I can't speak to their work, but I would definitely considering using them in the future due to their customer service.

Inept technicians -- go with another company. We have a Valor gas fireplace that started acting up…read more(delayed ignition, sometimes went out on its own, explosive fireball within the glass). We called Fireplace Safety Services to help fix the problem and give us confidence that it was safe to use. The technician that came out did not know how to open our fireplace (despite it being a fairly common model) and asked for the manual. I accidentally handed him the French manual, and he got a little upset. Rather than asking me to look for the English manual or searching online for instructions, he just changed the batteries in the controller, turned it on/off 20 times or so, and then told me it was "probably fine". He then wrote me an invoice that said "It would be a good idea to keep English manual on hand" and charged me $330. After they left, we left the fireplace lit again for 15 minutes, and the same problems occurred (fire died on its own, then fireballed). We then had another company (Eco Tech) come out. The other company immediately identified that the chimney termination cap was broken so wind was coming into the chimney and causing our problems. They knew how to open the fireplace without a manual, and they checked everything for us to make sure there weren't any additional problems and then cleaned up the dust and glass from inside. Don't waste your time with Fireplace Safety Services. They barely knew how to service our fireplace let alone ensure it was safe to use.

My fireplace remote died and I spent easily four months pursuing the East Bay folks who sold me the…read morefireplace, trying to get a replacement. (It was weirdly hard to find the remote online.) Finally I called London Fireplace Shoppe. They called me right back, verified some particulars, found two remotes, and a few days later I could use my fireplace again. I'm still waiting for the other place to respond. Six. Months. Later. London Fireplace Shoppe were super-nice, as well. Hugo said he gets in around 6:00 a.m. and I could come as early as that and that his colleague typically stays until 6:00 p.m. Thank you!

I have been wanting to convert my circa 1920's fireplace from wood-burning to a gas log for years…read moreand London Fireplace Shoppe made it happen so easily and quickly. Brian provided great info on products and options to suit my needs. He provided plumbing specs so that I could get a gas line installed properly and 2 days later, voila! I am enjoying my morning coffee in front of an easy to start and turn off blazing fire that is keeping my living room so warm and cozy! Thank you!

Excellent service at a reasonable price. They were fast, efficient and neat. I highly recommend…read morethem.

Talk about fast, friendly and efficient service!…read more We called, got a quote, and scheduled our gutter cleaning in a week! The estimate was affordable, the rep was friendly and professional and snappy with scheduling a meeting. We used all the technology available to us; email, text and telephone. Sunshine Window came, they cleaned really fast and efficiently and left us happy with their service! I'm happy to announce we found our gutter guys!

Ryan Miner came highly recommended by Hearth and Home of Marin. He installed our gas line and set…read moreup our gas log kit in our historic cottage with no problems. He clearly knows what he's doing. We love it!

Miner Plumbing came highly recommended by 3 fireplace shops we shopped before installing a gas…read moreline. Ryan was extremely responsive and professional in getting us a quote. Showed up on time and did a number of gas line projects including installing fireplace logs. We couldn't be happier with our experience dealing with Miner Plumbing.

Our chrome p-trap failed and I attempted to replace it myself. There were further signs of…read morecorrosion in some other pipes and still a small drip, so I wanted to have a professional take the next steps. I was given an accurate 2 hour arrival window and got a text when Noah was dispatched, about 15 minutes before he arrived, which was helpful. Noah was great! He gave me a quote up front and there were no surprises. He showed me the additional issues that were not fixed by my simple replacement, and when I asked questions he offered to teach me how to do the larger replacement myself. He was patient and walked me through all of the steps including a thorough check. He showed me where there was still moisture after his initial install, walked me through his troubleshooting, made an adjustement, and ran another thorough check. The whole thing took about 30 minutes, and I am now confident I would be able to do more if not all of the replacement on my own. I did not expect the whole thing to be fixed so quickly, and have never been invited to learn what to do! I am so appreciative of Noah's friendly patience and efficient work. I will definitely use this company again.

I scheduled an appointment through Yelp and no one showed up. It turns out they use an automated AI…read moreto schedule appointments. I took the morning off from work to meet the technician only to learn that the appointment has not actually been scheduled because I did not answer the question, "are you the home owner." I took the morning off and wasted my time because of this automation. I'm sure they're a great plumbing service if you can actually get hold of a real person, but I'm so angry that my time was wasted. ***UPDATED SAME DAY*** This company reached out to me to let me know they just started using Yelp's AI messaging service. My issue is with this service and not with the company necessarily, so I updated my review and increased my rating from 1 star to 3 stars. I appreciate that a real person found me and reached out by phone and text. I am waiting until our actual appointment in 2 days to speak to a real person before I add any further stars to this review. ***UPDATED AFTER ESTIMATE VISIT*** I ultimately did not go with these guys because of their pricing, but the fellow who came to my house was incredibly nice and had been sent with a message from the main office to apologize profusely and provide the best service possible. This company really cares about their customers and their reputation. If I were just a little bit richer, I would be able to choose my service provider based on kindness and not just price alone. But for now, my budget dictated that I go with someone else. From this last experience with them, I highly recommend! (But still hate that AI, Dave, that answers their Yelp messages)

We had a plumbing issue that resulted in two rooms of our house having water coming up through the…read morefloorboards. We had fans and dehumidifiers in our house for nine days and Robert was extremely professional, very knowledgeable, and super personable- just an all around great guy! We were very impressed with his service and recommend Dry Kings to anyone in need. On two of the three visits, Frank also came to assist and he was also very professional and personable. A job well done. Great team!

Where to begin? There were too many issues with this company to list. The most egregious; besides…read morethe poor communication with my insurance company is that they charge 20% more than what similar companies in the area are charging. Here's a quote from my claims adjuster, "Dwelling mitigation - we issued payment to ... for the approved portion of this estimate but there was a 20% upcharge on each line item which was removed ..." If you're not insured, beware of this billing practice.