Fantastic customer service and excellent work. Purchased our gas fireplace from Okell's about 15 years ago. Normal wear and tear and having some difficulty getting it started. Initially sent an email inquiry, and Trevor immediately responded. We had a service appointment scheduled quickly. Trevor offered multiple times and dates, and always responded quickly. Day of service, Michael arrived promptly. He is professional and efficient. Turns out our valve had broken, which required a special part. Juan in the warehouse was able to find the exact valve, and we got it installed quickly, and now everything is working great. I really appreciate the professionalism and hard work of this team. Highly recommend! read more

5 stars for the gorgeous Mendota fireplace and ease of installation back in 2020! It's still beautiful, which is good, since it cost close to $9,000. The installation was smooth, and aside from a burnt out lightbulb above the flame area, it has worked wonders to heat the house for 4 winters! Fewer stars for the wait-time and attitude when the fireplace stops working. I'm writing this to update my earlier, frustrated review based on having to wait for 8 weeks to get our beautiful Mendota fireplace fixed. In short, the gorgeous fireplace worked great at heating the house for the first 4 years! When it stopped turning on this past October, I was stunned to learn that we would have to wait almost 8 weeks until Dec. 18 for an appointment with OKells to repair it. This made for a cold Thanksgiving since we use the fireplace as the main heat and don't have a furnace. It would have been really helpful if the folks at OKells could either have 1. helped us out to get if fixed sooner, given that it's the only heat source... or if it was impossible to squeeze us in sooner, 2. It would have been awesome if they had recommended one of the independent repair companies immediately, so I knew this was an option. I finally got a referral after desperately calling around for help, from Blaze Fireplace of all places, who went out of their way to give me the names and numbers of several independent companies that fix these things! So, now it's working again after having a valve replaced. (Some of my frustration comes from the fact that I personally always try to go above and beyond for people in need. I'm a teacher, and I always try to go the extra mile for my students and colleagues. I really believe in taking care of members of my community, and I wish this business had the same work ethic and a little bit of kindness, in trying to help out someone who really needs their heater to work, instead of giving me a lecture on why they can't do it any sooner.) read more

Okell's Fireplace - Chestnuts roasting by an -- oh wait, it doesn't work. - Fireplace Services Near Me - San Francisco, California

We went to O'Kells and they sold us a gas system with the right log set up for the size of our fireplace and it looks great. Very easy to use. The staff at the showroom was friendly and the installation went very smoothly. read more

okell sold me a gas Franklin stove about 25 years ago. It is a great stove but when it needed service about 10 years ago and again in 2025 they declined to even look at it and could not recommend anyone. I finally found george salut plumbing who did a good job. Kudos to Salut, lemons to okell. read more

We worked with Okell's to replace an old fireplace. They helped us in the planning stage by giving us options and working with our contractor to make sure the new fireplace would work, and also handled the installation. read more

Okell's Fireplace - Fireplace Services Near Me - San Francisco, California

I did not purchase our Mendota gas fireplace insert from this company, but when our remote was not functioning after a battery change, I called them (company where we purchased closed) and spoke with Derek. He was so kind and patient. Stayed on phone with me for 25 minutes until I successfully turned on the fireplace!!! Who does that in this day and age???He seems honest too. Call this company for your fireplace needs!!' read more

I have rarely ever written a review on Yelp or any other site, but decided it was time, especially since I LOVE MY FIREPLACE and thank OKell's everytime I turn it on. I purchased a Valor gas insert a little over 6 years ago, just before the Fall/Winter busy season. It was not an inexpensive investment, but it has been one of the best I have ever made. Okell's was fabulous starting from helping me determine the right insert for my needs, to the installation and then the occasional question that has come up. I recall the salesman being Trevor. He listened to what I was looking for and knew which options would satisfy my needs, reviewing both the pros and cons of each. I was also very impressed with the installation process and the care they took in protecting my home and furnishings. Their clean-up was great as well. Each of the guys were personable, conscientious, and you could tell they knew what they were doing. From the sales staff to the installers, these guys know their stuff. They are honest and will work with you to help ensure you get the right fireplace for your needs, always keeping safety and codes in mind. Six years, no issues, a warm home, and a beautiful addition to my home! Thank you OKell's! read more

Okell's Fireplace - Fireplace Services Near Me - San Francisco, California

We had a great experience choosing a fireplace insert replacement from O'kell's. David was very knowledgeable about options and discussed in details the pros and cons. The purchase went smoothly and delivery/installation was fast and smooth. We appreciated the expert attention given to our purchase read more

I remembered O'Kell's from when I lived in SF some 25 -plus years ago, and figured it would be a reliable place to start my search for a gas fireplace insert in an existing fireplace ( for various reasons I chose gas vs. electric) . I can't say enough about how great O'Kell's was to work with -- despite the fact that they were in SF and I live on the Peninsula. David at the showroom was patient and knowledgeable about all of the fireplace inserts they sell. He became my point person to walk me through the process, set up appointments with their various technicians, answer questions and provide me with plumber recommendations to run the gas line for the fireplace. O'Kell's technician crew were master explainers who fully documented their work with photos, left everything neat and clean, and gave clear explanations to any questions . The building inspectors were fully satisfied with O'Kell's work and that of the plumber they recommended . I had a terrific experience with O'Kell's and I would recommend them to anyone who asks! read more

Okell's Fireplace - Gas fireplace insert installed by O'Kells - Fireplace Services Near Me - San Francisco, California

My fireplace had a cracked ceramic ignitor when delivered. Okell's would not send a service person out to fix it. It should have been covered under warranty since it arrived broken and never worked properly. Okell's refused to do anything about it since I had my contractor install the fireplace. Montigo refused to pay for the service technician and parts I had to contact outside of Okell's. Please do yourself a favor and find another Fireplace dealer. read more

Very helpful and friendly team. They helped me troubleshoot an issue over the phone and were professional, friendly, and most importantly knowledgeable... got me back up and running in no time. read more

We had a terrific experience with Okell's. Trevor talked us through the basics, answered questions, listened to us, and gave us some solid suggestions... more than once, because we changed our minds about the size! Super helpful. We shopped around a bit to make sure we knew all our options, and came back to Okell's because they had what we wanted at a totally fair price. And it felt good to support a local business. We did the installation ourselves because my guy is in construction. And that's when other folks at Okell's stepped in and helped us get the right parts to finish the job. Our Mendota fireplace is now heating half of the house, and I love the flames and logset. Win win. Thanks guys! read more

So pleased with the work Okell's did to convert our wood-burning fireplaces to gas! We have two original fireplaces from 1908 and Okell's installed a gas insert in one and a gas-log set in the other. There were several nuances to our fireplaces and the team had to do a lot of creative problem solving. Communication was top-notch! Trevor, Charlie, and Jeff checked in frequently as they came up with ideas and solutions. The on-site team, Gabriel, Jack, and Mike were very knowledgeable, always on time, and great people all around. We absolutely love and enjoy our fireplaces. They add so much warmth, comfort, and coziness to our home. Highly recommend this business! read more

We purchased a gas log and installed a gas line to the fireplace, then our project went awry when the early November chimney inspection revealed that our flue was unsafe.  Our neighbor recommended OKell's for chimney flue repair and we're sure glad we contacted them. Despite not starting our project with OKell's, they came to our rescue.  Trevor and Derek were great to deal with.  They explained their Thermocrete repair process, had Jeff come out the following week for an estimate and scheduled the job for just 4 weeks later.  They even moved the job up one day to avoid postponing it due to the pending wet weather!  Gabriel and Ryan came out to complete the work and they were a pleasure to have in our home.  Gabriel further explained the process and was very professional as he completed the work. Kudos to the OKell team.  Thanks to them we have a safe chimney flue and are enjoying a fireplace fire for the holidays! read more

Okell's Fireplace - Fireplace Services Near Me - San Francisco, California

Super happy with the quality, professionalism, and relative cost of the work Okell's did to install an electric fireplace in our 1940s home. I had contacted a few companies before them but they were all a bit flakey and I had to chase them down and/or got ghosted after they gave estimates. I had to wait for an appointment with Okell's but they were super responsive and helpful. I was worried they'd be really expensive but they were also the lowest quote we got. They gave us a recommendation to help get an electric outlet in our fireplace; while we went with someone else we appreciated their help. Jeff came out to measure the job for us and then also was onsite the day of the install and did most of the work himself. They were efficient, professional, responsive, and worked to make everything aesthetically pleasing for our specific needs. We LOVE our new fireplace and were thrilled with the work Okell's did. read more

I had been hoping to save the original wood fireplace in our 1912 craftsman style home, but the chimney was just crumbling. I went to a few fireplace shops, and the team at Okell's was the best. Charlie and Trevor helped me select a Mendota FV34 and my family couldn't be happier. It can be hard to find a fireplace that looks like it could have been original to a hundred year old house. Many sets on the market look pretty fake, but Okell's has several that fit the style of our home, and looked like an authentic wood burning open fireplace. The Mendota we chose looks great, and due to delays in us replacing the primary furnace of the house, the fireplace has functioned as the primary heat source reliably for a couple years now. Thanks Okell's! read more

Trevor was helpful with finding a fireplace. I ended up buying two mendota ml47. We're working on a custom fireplace for the main house with a marble surround. read more

Everything went well. Beautiful installation was accomplished on time and with courtesy.

Can't say enough about the wonderful service and quality fireplace insert with professional installation I received from OKell's Fireplace. I love my insert and so do my cats! Charlie was amazing, helping me choose just the right insert over the phone and sending me pictures online, so I never even had to leave my house and visit their show room in the City. OKell's has been in business since 1947 and they are honest and professional. Am totally enjoying my fireplace and wish I had done it years ago. What a difference it makes in comfort and aesthetics in my living room. Charlie is very responsive and returns my calls promptly. Cannot recommend them enough! read more

Okell's Fireplace - The fireplace insert I chose. - Fireplace Services Near Me - San Francisco, California

Love these guys .. So helpful and prompt !! Have used them for various fp needs over the years .. Thumbs UP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Okell's is great service. I called about a malfunctioning gas fireplace insert and David spent 30 minutes on the phone helping me remove the minor problem part from the fireplace so I could bring it in to replace. This saved me a $600 service charge if they had to come to my house. When I went into the showroom David diligently made sure I got the right part and explained how to attach it correctly. I will definitely go back to them for any future fireplace needs. read more

For transparency, I didn't work with Okell's. And I'm SO sorry I didn't. I went with another fireplace company unfortunately. I wanted to switch to Okell's because it was clear they were more knowledgeable, but I would have lost my money from the initial payment I'd made to the other company. The guys at Okell's were kind enough to answer questions for me that the company I'd chosen couldn't answer. Derek and Trevor were so helpful, even though I'd worked with somebody else! That kind of professionalism and kindness speaks volumes about Okell's business philosophy and integrity. Who you work with matters a lot, even more than the product you install. I wish I'd chosen Okell's. I'm grateful they've been willing to answer some questions for me to make up for another company's knowledge gaps. Lesson learned. Choose wisely! read more

I bought a fireplace insert from Okell's. There was a problem that was due to a part that was offgassing and making me ill. It wasn't clear how or why this was happening, but Okell's worked with me and did everything they could to solve the issue. After some trials and errors, the problem was solved and I now have a beautiful new fireplace that I love. Thank you Okell's for being an ethical vendor! read more

The owner, Kevin, came for the in-person firebox/chimney check and to give the proper estimate. He remembered me from a decade ago when they rebuilt the firebox in our last house and we accidentally kept failing to open the flu! We had the open/shut reversed. This time, we were interested in gas logs to get ready for fire season with potential PG&E power shut downs. We did not to want to freeze again! Prior to Kevin's visit, salesman Charlie helped me. He suggested we get an insert instead of logs. I'm so glad he took the time to explain the difference. I had no idea! I'm thrilled with the heat, ease of use, and beauty of our gas insert. Everyone from Charlie to Kevin to the installers were super friendly, kind, incredibly personable, and experts at their craft. I am thrilled to support O'Kell's and highly recommend them. read more

Okell's Fireplace - Fireplace Services Near Me - San Francisco, California

Charlie was amazingly helpful in assisting me with instructional Emails to silvery fireplace problem and defer an expensive overhaul. He is very smart but also demonstrates concern for his customers. Bravo! read more

We were looking to have a gas fireplace insert installed and Okell's was one vendor we considered. Okell's seem to have different individuals responsible for different steps of the process (sales, scheduling, installation, repair, etc.). I am obviously not in the fireplace business myself (or else I would not be looking for one), so naturally, I did not know much about fireplace inserts. 1 star off: So when I had questions about something that spans different areas, it took forever to get those questions answered because someone was on vacation, out sick, on lunch break, etc. 1 star off: When Okell gave me their estimate, it was several thousand dollars over what other places quoted me. On top of that, they were scheduling couple months out, because one of the technicians was out. I was okay with waiting, but the other factors did not sit well with me...and I wanted to sit well in front of a new fireplace insert. read more

We hired Okell's to replace our wood burning fireplace with a gas one. We worked closely with Alan & Jeff who provided us with a detailed quote and answered all of our questions. They came out multiple times prior to the actual install to inspect the framing & electrical whip which allowed us to make adjustments prior to the actual install date to ensure there were no issues. Alan and Jack were the team who installed the fireplace. They took great care in our home we were thrilled with the finished product. Their product expertise was outstanding. They also clearly told us how to maintain the fireplace over the years. I highly recommend them. Scott read more

Someone looked at my fireplace, and told a bid would be coming for a newly installed screen and refinishing the fireplace woodwork. I was told they had somebody who was very good at color matching wood stain. Nobody ever got back to me. I called many times, reiterating which screen I wanted and that I wanted the woodwork refinished. Eventually, after 6 months, I got a bid, but it did not include refinishing the woodwork around the fireplace. I called and was told for the first time they do not refinish wood fireplaces. Also, many times I left my # with someone, but they never return phone calls. Never. After 6 months, I gave up. read more

We shopped around at several shops and chose Okell's for their great service, good looking products, and knowledge. Every time I have been there it was busy but they took the time to acknowledge us and stated they would be with us shortly. We worked with Michelle, who was wonderful to work with!! They also sold,delivered,and installed in our home in Santa Rosa! read more

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If all businesses ran like this, life would be so much smoother. The very first visit was already a sign. It was one of those "we'll be there between ... " and it's often a huge period. But no, it was "between 12 and 1." They were there at 12:00. Not 11:59, not 12:01. This was a good sign. It all went like that. It was all smooth and according to plan. It was on budget, on time, and our final product was even better than we had hoped. It started in a beautiful showroom in San Francisco. We had visited other showrooms outside of the city and were ready to deal with an out-of-town shop if the price was worth it or we just felt it was a better operation. But they had lots of models to choose from at Okell's. We had an existing "fire box" and our new fireplace was going to have to fit into it. This really limited our options and it looked like we could only fit a toaster into the space. I wasn't going to spend thousands of dollars to insert a toaster into our home. When Kevin came to visit (30+ years on the job, he's seen it all), he took one look at the set up and said that we could just cut out the wall, take out the existing box and insert pretty much any model we wanted. Based on the set up (pretty simple drywall and studs), it wasn't going to cost too much more and we'd get a beautiful fireplace that we loved. Proposal, dates on the calendar, selection of model, parts, dates synced up with the inspector, and we were ready. They came to do the work and were on time, knowledgeable, experience, fast, and friendly. The whole experience was a surprising joy. We now have a fireplace we have used every single day. We got a Valor (so we didn't have to do electrical--big plus) and it's a beauty. My only complaint is that it works too well! It just blasts out the heat. We need it to be colder out! We don't need our central heating as it just pours the warmth out. It's attractive, cost-saving (well, it'll be a while ... ), and we enjoy our living room more. Thank you, Okell's, for everything. My guess on some of the bad Yelp reviews might be based on the fact that, hey, they're busy. They have a lot of business. I'm sure they get backlogged. Lucky them, they have a bustling business and it's hard to keep up and keep all customers happy. Also, our install, even though it included breaking out a wall) turned out to be pretty simple. I'm sure if you open up a wall and find unknown construction, it can put a dent in the process. read more

Okell's Fireplace - The Valor L Series. A panorama style beauty. We love it. Thank you Okell's for a great job with selection, install and service. - Fireplace Services Near Me - San Francisco, California

I hired OKell's for an inspection and cleaning. When the representative came over, he told me that the fireplace was not safe for use, but it could be if I allowed his company to do work on it. The work would cost close to $10,000 and would require ripping out drywall and destroying a wall that I would have to hire a contractor to fix when the job was done. Needless to say, I decided to get 2 more second opinions, both companies explained to me that it was unnecessary for me to do the work OKell's suggested. The first person to inspect my chimney told me I needed a chimney sweep. I explained that it had just been done the week before by OKell's. In the end I got the fireplace fixed by another company that did the same work for $3400 instead of the $10,000 I was quoted. My fireplace was cleaned by that company as well included with the work. The guy that came from OKell's seemed very sales pitchy and used a lot of fireplace jargon. I'm pretty sure they work on commission. Buyer beware! read more

We had a great experience with OKell's Fireplace. After many years of debating the pros and cons of a gas fireplace insert we went to Okell's on a friends recommendation and were very impressed. Derek greeted us for our appointment and must have spent hours going over the pros and cons of inserts, the different brands and designs. After we made our final brand decision, Kevin came to our house to take measurements. Once we had the gas and electrical connections in place we were ready for the install! Seamless installation! Beautiful insert! Beautiful, realistic logs! All equals a lovely no-mess fireplace! read more

Okell's Fireplace - Fireplace Services Near Me - San Francisco, California

Okell is the only fireplace company who could fit a gas heater into my small, round top fireplace shape. It was installed without problems. A year later, they came out to clean the glass and show me how to change the batteries (guess I'm a slow learner). I am in Marin, but they are ok coming from the city. Three different companies in Marin said they couldn't convert my size fireplace. I was discouraged. Gave Okell a chance because I know there are tiny coal burning fireplaces in the city. It has truly transformed my living room into a warm, inviting space. Very happy. read more

Today we installed our second fireplace insert from Okell's. Charlie and Kevin were great to work with during the sales cycle. Jeff and Alan did a super job with the install that occurred on the promised date - arrived on time, knew exactly what they were doing, and left the work area spotless upon completion. read more

Okell's Fireplace - Our Valor insert that fit nicely into our victorian fireplace. - Fireplace Services Near Me - San Francisco, California

I can't speak highly enough about the team at Okell's. They took on the challenge of working with our 100 year old fireplace and went the extra mile for it all to come together and it looks amazing. They have been great to communicate with from the start and we so appreciate their expertise and dedication. Highly recommend their services - best in the Bay Area! read more

Had them out to a check up service and clean the inside fireplace glass. We bought the unit from them ten years ago. They arrived on time did a complete inspection. Friendly employee and and very careful covering the work area. read more

I had a great experience working with Charlie & the installation team for a gas insert to my brick fireplace. It was a relatively quick and painless process. The team know their trade very well & quickly helped me understand my options for a gas insert. I stopped by their showroom to check out options in person and met Charlie, who helped me narrow down my selection to 2 manufacturers. Then Kevin came out to do final measurements & provided an estimate. From there on I coordinated with Charlie via phone and email (very responsive to both). Their 3 person installation crew was very friendly, professional, neat and efficient. From the time of ordering to time of installation was about 3 weeks. Installation took about half a day. I would definitely recommend these guys to anyone look for a seamless experience. read more

Okell's Fireplace - Fireplace Services Near Me - San Francisco, California

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Mark Caldwell talked me through a problem which I was sure was going to require an expensive repair call. I really appreciate his close listening and clear instructions. I also appreciate having the fireplace functioning now that the weather is turning. read more

I would have given the place three stars but they do have a great product. Product asside, the customer service after installation, is terrible! A few days after the warranty was over the main service box ceased to work. I called to ask for in house assistance however they gave me a name of a person that would call me for help. I waited four days and no call. I called them back and finally received a call. I explained that I had done everything possible to get my fireplace to work like change batteries ect. They told me to breing in the service box as there was most likely residue from old batteries. The batteries were new, there was not residue! I was not able to bring in the service box and they would not send anyone out to help but they gave me the name of a plumbing company that would come out and take a look. The plumbing compay rep came by and told me the service box needed to be replaced after two years? i called Okell's for advice and was told the warranty was no good, so "yeah" go ahead and get a new box! $800.00+ dollars. I told Okell's and they just said "yeah". After purchasing a $6,000.00 unit all I get is "yeah". Some customer service!!!! Non existent!!! When I purchsed the unit two years ago I was told they would come out anytime I needed help. RIGHT???? BUYER BEWARE!!!! read more

Fireplace was not working, called up Okell's and they walked me through how to fix it over the phone in about 5 minutes. Great customer service and professionalism. They also clearly know their stuff as the person I spoke to over the phone instantly knew the problem. read more