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    4.9 (56 reviews)
    ModerateHot Tub & Pool
    Closed 9:00 am - 4:00 pm

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    Tricky delivery, flawlessly executed!
    Richard H.

    We love our new Caldera Martinique spa!! Thank you Jim, James & Katrece for a wonderful buying experience & the professional installation at our Victorian home in San Francisco. When I started looking for a spa dealer (yes, buying a spa is like buying a car), I started with a list of four Bay Area showrooms. Thank goodness New Products in Novato was my first stop. When I met Jim, I realized that he is an honest salesman who know his products inside & out. He made many excellent buying suggestions some of which saved me money i.e., skip the optional spa speakers. To his credit, Jim made a pre-installation visit to our home. I knew that delivery would require carefully sliding the spa down a narrow side path in order to transport the spa to our rear garden area. Needless to say, our delivery was executed flawlessly. Delivery is not really finished until the spa is connected, full of water and you, the homeowner, have a basic understanding of the maintenance requirements. Jim & James brought me quickly up to speed on what to do. Even after delivery, I continue to check in with Jim for advice. His post-sales support is top-notch. One suggestion on the day that your new spa arrives: Feed the crew! They will work very hard to make sure your spa is up and running for your family's first soak. -Richard Mission District, S.F.

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    3 years ago

    Just a brief note to complement James for his work in fixing my hot tub. Overall a very nice experience.

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    Jim H.

    Thanks for the kind thoughts

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    Review Highlights - New Products

    His prices are competitive, but the main reason you should choose Jim is honesty: There is no "up sell" here.

    Mentioned in 30 reviews

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    Creative Energy

    Creative Energy

    4.3(243 reviews)
    4.3 mi
    $$

    I was motivated to write a positive review about my experience with Creative Energy (CE) after…read morepurchasing a Hot Springs hot tub and a Lopi fireplace insert. Looking back on the entire process, I found the level of service and value added by their entire team to be truly impressive. Cole and Will in sales were both great to work with. They were knowledgeable, responsive, and genuinely focused on helping me find the right products. Behind them is an equally impressive team: Doris and Cara handled sales coordination, invoicing, billing, and scheduling with precision and professionalism, while Alex and Omar did a fantastic job with site surveys, delivery, installation, and service. Every step of the process was handled smoothly and confidently. I felt listened to, respected, and treated fairly. What really sets Creative Energy apart is their culture. Despite having multiple stores across the bay area, they operate with the feel of a family business. Not only did they take great care of me, but they also went out of their way to help other members of my family. This left me feeling special and a part of Creative Energy "family." My first impression was that their policies and procedures were a bit strict but after going through multiple transactions, it became clear that their structure and organization allow them to deliver such a consistently high level of service and execution. Another big plus was how well their multiple locations work together. If one store doesn't have what you need, they seamlessly work with other locations to get it for you. I also have found their staff to be knowledgeable and happy to answer questions and follow-up on after the sale issues. They also have a very handy text service that lets you communicate with text messages or voicemail. Finally, after doing my research and going through several purchases with them, I found their pricing to be very fair considering the level of service and value provided. If you are in the market for a high-quality hot tub or fireplace insert, I highly recommend that you consider Creative Energy. It is not only the great products they sell but also but the quality of what you find "under the hood" with their sales and service teams.

    I went to the store to discuss problems with our gas fireplace. Cole came out and didn't have…read moreanything to sell us but still spent time with advice and looking up parts and sources for repair. Great service and he knew we would not buy anything, but he still googled our unit and helped us. A+ service from Cole.

    Photos
    Creative Energy - San Rafael showroom section dedicated to  HotSpring hot tubs

    San Rafael showroom section dedicated to HotSpring hot tubs

    Creative Energy - San Rafael showroom section dedicated to HotSpring hot tubs

    San Rafael showroom section dedicated to HotSpring hot tubs

    Creative Energy - San Rafael showroom section dedicated to fireplaces and fireplace inserts

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    San Rafael showroom section dedicated to fireplaces and fireplace inserts

    Paradise Valley Spas - Our knowledgeable salespeople will help you find the perfect hot tub for you and your home.

    Paradise Valley Spas

    3.9(101 reviews)
    7.3 mi
    $$$

    I agree, buying a hot tub is like buying a car, maybe worse. I have bought many hot tubs the last…read more30 years. "Costco", so-so--many issues. The" soft tub" is awesome, it is light weight goes every where and plugs right in but the jets are just for filtering the water for the most part. 2009 bought a "Hot Springs" they make a very nice tub as well but I didn't like the jets, not enough presser, some times hard to balance the water and design of the jets don't come close the sundance. If you want a tub that is easy to operate as far as ,keeping water clean and balanced and has the jets--that will rock your world buy a "Sundance" The jets hit the right part of your body ,you can adjust them from soft to blow you out of the water, presser. Which is what I like. John was a very helpful in finding the best fit for my husband and I. Yes, you must have 220 which might not work for everyone but it is well worth it. I'm going in the tub for the third time today . Service so far has been great! ( if it's a problem I will write about it.) Delivery was prefect and they had a long haul with four sweet guys.

    Never buying a hot tub here again. On my second Sundance spa. The first one lasted over 20 years,…read morewhich is great -- but when I called paradise valley spa for service (the only company that could service a Sundance Spa for that issue, they came out 3 times to fix the same issue and charged me each time. I ended up buying a new Sundance. Now less than two years later, still under warranty, I call them to come out for a "flow switch error" and they say it's fixed ... but it's not. They've come out twice and it's still not fixed. Now they won't return my calls!!! Their service department is unhelpful and your hands will be tied! Don't waste your money. Buy a HotSprings Spa or any other brand.

    Photos
    Paradise Valley Spas - Conveniently located in the Marin Home Center off the 101 in San Rafael.

    Conveniently located in the Marin Home Center off the 101 in San Rafael.

    Paradise Valley Spas - Our San Rafael showroom is open 7 days a week!

    Our San Rafael showroom is open 7 days a week!

    Paradise Valley Spas - We have hot tubs ready for wet testing. Call to schedule an appointment. 415-451-8100.

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    We have hot tubs ready for wet testing. Call to schedule an appointment. 415-451-8100.

    The Hot Tub Store

    The Hot Tub Store

    4.7(78 reviews)
    28.9 mi
    $$

    I had been looking at swim spas for about 6 months and finally decided on a hot tub. Close to same…read morepricing. Initially I spoke with Mike & then felt the most fit with Mercedes who I actually bought from. She is so personable and honest. I got a good feeling with her. She was an expert on her spa products. She made me feel comfortable with buying the product & being important (sole owner) With Covid turn around time was a few months out but Mercedes was on top with their inventory and found a GRANDEE model that was a good color fit for my house. Obviously special order with colors could be months out. I bought GRANDEE with all the bells and whistles BUT to be an very easy product t maintain. Delivery was good with exception that my person did not measure correctly and installers had to remove my side fence ($100 more) and paid on spot. MUST MUST ensure your entrance will work for spa & your concrete slab area is large enough to accommodate. This was my own mess BUT installers made it work out. I had 2 frantic calls to Mercedes who immediately was on call (now her work days) to answer my questions. This is how helpful she is!! The home setup once filled with water was pretty simple. Ensure you have the steps for the products to set your water balancing etc I am happy with this model. Definitely roomy. The jets are hard pressure when adjusted so I am happy, The seats are deep enough for adults. And of course the kids think it's a warm pool. I would recommend Mercedes to help anyone who is looking.

    My husband and I went to purchase a hot tub here at The Hot Tub Store in Vacaville .Mercedes was…read moreamazing and so was her daughter they did a great job great. We ordered our hot tub and we were told that it would take a couple months to receive it. We get a phone call within three weeks stating we will receive our hot tub sooner than we thought we literally ordered our hot tub in mid April and received it first week of May super speedy delivery orientation class went great . Definitely something you want to receive when you're spending money on a spa that's pretty much is the same cost of a vehicle. Wonderful customer service I would definitely refer friends and family here to purchase their next hot tub. The delivery service team they go through in Santa Rosa came on time actually called me and asked if they would like for me to have them come a little earlier which is wonderful because I have a busy schedule at the hospital. His name was Julio who delivered my hot tub I believe it was Santanas spa delivery in Santa Rosa that delivered it and they had wonderful service very fast and efficient. They were able to make it through to my backyard. They had to take my gate off which I was very thankful for because I did not want to have to go rent a crane .

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    The Hot Tub Store
    The Hot Tub Store
    The Hot Tub Store

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