We had this company give us a bid to clean some mold from the pool and do weekly maintenance which…read morewas not so bad, $49 per week to do pool maintenance. REVIEW IS ABOUT PRICING NOT SERVICE. WE DIDNT USE THIS COMPANY because we feel their prices are a ripoff. It is absurd that they charge $165.00 per hour for repairs (like cleaning mold PLUS chemicals) and $500 x hour for emergency calls! In the mean time most companies charge $30 x hour for repairs and $120 x hour for emergency calls. I am only writing this review because I want my neighbors in Sonoma to be aware that Geo Pool's price seem to be excessive and a ripoff. We are working with Sonoma Hot Tubs and Pools

17 year old spa died, John attempted to eliminate problems very methodically and Jean was super in…read moreterms of options and communications. Service unlike anything I have experienced in Sonoma. We opted to try and salvage spa, new controls, skids, etc. and avoid landfill. Works wonderfully, within estimates and a pragmatic solution thanks to John's persistence, calls to manufacturers, and constant communications. An environmentally and satisfactory solution, not without risks, but clearly articulated. Thanks.

I came across them on instagram. I communicated a lot through email. Jeremiah fielded my many…read morequestions and inquiries with patience and care. I was headed into the store and I ended up at the Hot Tub Store. Wrong store. Nice salesman. All name brand high end tubs. Glad I looked it reassured me that I had made a good choice. The prices and number of jets did not compare to Santa Rosa Hot Tubs. I met with the owner and we worked a very fair deal. No sales hype or pressure whatsoever. Also they include steps and a cover free!! They are honest, professional and super nice! I ordered the spa on my birthday! 40 jets it's a beauty. It hasn't been delivered but I'll update. Go get one! You deserve it!

DO NOT BUY ANYTHING FROM THIS STORE. I bought a cold plunge from this company three months ago. I…read morehave been trying to get it fixed now since I bought it brand new. The service is horrible. I have been waiting for a part for weeks and that was after waiting for a tech for weeks. My BRAND NEW cold plunge has not worked since I bought it and there is little urgency on their part to get it fixed.

I have been going to Don Johnson's for my pool needs for years and have never been disappointed!…read more The customer service is top notch. Taylor, Shelby and Ryan are so helpful, knowledgeable and professional. And Woody is always there with a smile and a friendly greeting!! I highly recommend Don Johnson's for all your swimming pool needs. Also, it feels great to support a long-standing, local business. Thank you, Woody and Team DJPS!

I can't say enough wonderful things about Don John's Pool & Spa! I have always worked with Taylor,…read moreand she is absolutely fantastic. She is incredibly helpful, friendly, and genuinely seems like such a happy, kind person. Her customer service is exceptional! Everyone I've interacted with at Don John's has been professional, knowledgeable, and truly an expert in what they do. You can tell they care about their customers and take pride in providing excellent service. It's so refreshing to find a business where you can count on great people, expertise, and outstanding customer service every time. I wouldn't go anywhere else for my pool and spa needs. Highly recommend Don John's Pool & Spa!

absolutely recommend for pool work and maintenance.read more

Tiny LOCAL shop. Recommend. I finally found a pool on…read morecraigslist but I dont know anything about them. I already like to support local but it's even more important with all the bs the last year. So i went to the smallest little hole in the wall pool shop Id remembered seeing when I got the pool. Self teaching about things but this shop was super helpful and had the patch kit I was looking for (BOXER vinyl pool repair kit with tube of adhesive and sheet of clear vinyl you cut to size vs stickers. This is a little more work but works excellentl). I also needed sand for the filter and knew it wasnt play sand but special pool sand and she helped me with that. They carry a nice sand made from recycled beer bottles. She told me about the chemicals amd what would probably work best for my pool. I was going to get a floaty thing the bleach pucks go in that I remember from my Gram & Papa's pool when i was a kid but she said that with such a little pool it would be way too strong for it. She explained to me that a granulated chlorine would be better because I can dose small and also told me to mix it up in some water first before I put it in to make sure I dont chance having any granules make it to the bottom of my pool and hurt the liner (Again because its a small frame pool). My brain has difficulty sometimes understanding things and she was happy to explain it to me a few times. They ARE a little mom & pop shop so they have to do a lot of different aspects of running the shop, this means they might not jump up and come ask you if you need anything as soon as you walk in the door because they are looking at the computer doing inventory or ordering or whatever but if you need help like I did just ask and they are very helpful. The things I got so far have been fairly priced. I am looking at an upgraded skimmer net possibly and its cheaper on amazon but for all you people who don't understand how small business works- local mom & pop pricing is typically going to be at a 50% markup from what you might find online. There are many steps to the distribution process for brick & mortar shops as well as wages, insurance etc which is also why most mom & pops have mom & pop working in the shop! being the managers, sales, customers service, inventory specialist, orderer etc all rolled into one!!! They also dont have the benefit of bulk buying power that gives large billionaire owned corporations bulk pricing. Do you want to help people in your local community pay thier mortgage payment or kids school stuff or do you want to give some billionaire some more pocket change? Something to think about. I got a better price on my sand than amazon and the same for my patch kit. I haven't picked up chemicals yet because I dont have water in the pool yet. But i also got my questions answered and personalized help and some good down home local small talk :)

Don't bother. I called for help with an issue with my pond equipment. He was completely…read moreunprofessional, condescending and seemed annoyed that I was calling. He tried to tell me how to fix it over the phone and ended up making the situation worse. Ended up finding someone else willing to come fix it.

They've been servicing our koi pond for the past two years and apparently before we bought our…read morehome. Another review mentioned Danny's phone demeanor - it can be intense and at first I'd have my husband call him. Now I chuckle about it because we've gotten to know Danny and his crew. He was here one day and sat on our porch talking with us about ponds, his family, and his gruffness - he owns up to it and then some. That was a game changer for me and after that I didn't hesitate to call if we had a concern. I love this company and they've made a tremendous difference in helping us understand our fish and how to keep them healthy and alive. The service plans Danny offers are worth considering too. We know they will be out on a regular basis to service our filter, check the fish, and talk with us about all things koi. Five stars no question - they are worth it.

The hours lie. This business is not operating. Phone rings and rings. No one is home!read more

We stopped at the newly reopened Pool Mart today. It's under new ownership by Ivan Nunez. He was…read morevery personable and shared good pool chemistry information. The store area has been renovated and has a nice selection of pool and spa products and competitively price chemicals. He quickly and efficiently tested our pool water. Very convenient to Agua Caliente and surrounding areas. Good parking.

I'm just a small ranch in Penngrove and only visit WZ seasonally, every visit I'm greeted warmly…read moreand are treated great by the office staff. They seem genuinely happy that I am there. Thank you Jessica for your excellent customer service. Also Jack, the cement truck driver. His last delivery was difficult yet he got that order completed perfectly. He made our job much easier. I'll be back again soon, probably Saturday morning, as usual.

I'm taking a moment to share my experience with Wheeler Zamaroni. If you are into transforming…read moreyour property from a dream to a reality, you have to visit this place! Everything you need is here! From boulders, to pavers and gravel, plus mulch, it's here. Big plus, is the staff! The office personnel friendly and knowledgeable, they want to help you get what you need to make your project a success! The yard personnel equally friendly! Make time for a visit to Wheeler Zamaroni! Shout out to Rebecca, Jose and Daniel!

We recently bought a new Caldera spa from this company and had a fantastic experience throughout…read morethe entire process. The showroom may not be the newest or flashiest, but that ended up being a benefit -- they have a wide variety of models available to see in person and can source nearly any option you might want. What impressed us most was the level of knowledge and attention we received. Jim and his team clearly understand these products extremely well and focused on helping us choose the best spa for our family instead of simply pushing a sale. Their pricing was very reasonable, but the biggest value came from the service and support they provide. Before delivery, Jim personally visited our home twice to review the setup area and ensure everything was prepared properly. He was also involved during delivery and installation, and everything went according to plan. They spent time walking us through the spa features and explaining maintenance as well, which was especially useful since owning a hot tub involves more upkeep than I had remembered. Our spa was only recently installed, so I can't comment on long-term service yet, but based on everything we've experienced so far, I'm confident they'll continue taking great care of their customers. I'm really glad we chose not to take the Costco route (and that's coming from someone who shops there often). Buying a spa turned out to be a more involved decision than I initially expected, and having experienced professionals helping along the way made the process much easier.

This is a remarkable company that has been in business for decades, run by a father and son team…read more Father Jim does the sales and runs the showroom while son James does the field/service work. They have vast and detailed knowledge and experience in the field, and are amazingly ethical and honest with their information, happily explaining everything and answering any questions with complete candor. Absolutely no effort to upsell, in fact their emphasis is on saving the customer money while making sure they get the product that's right for them and passing along useful knowledge that would be known only to insiders. Anyone would be crazy to use any other source for spa purchase or service. I just had James replace the original pump and do other supplemental service and repair on a 15 year-old hot tub I bought from someone else long before I learned of this company. I was amazed--the whole experience turned out to be a real pleasure because of the quality of the work, his great attitude and easy-going nature, the speed of both scheduling and performing the work, and the very reasonable cost. He went out of his way to answer all of my many questions in detail, and with a smile. I simply can't recommend this rare company highly enough. It's the way all such companies should be run and so few are.