Jordan is the BEST!! Jordan Gallagher worked for me…read more(Christina Burdios- The Pool Gal) for 3 years. I branched out from my fathers pool business ( Bills Pool Service ) I learned everything I know from my father who was a respected pool service tech in marin county for 40 years so I had pretty high expectations of work ethic and reliability when it came to someone working for me. Well Jordan was amazing and I cannot say enough good things about him. All My customers loved Jordan. H was an excellent employee that did a great job.

Excellent service and reliable. I highly recommend Jordan and his pool service. The pool chemical…read morebalance is perfect and the pool and pool filters are clean too!

We have to report a rave review for the folks at California Cooperage…read more This is the best customer service you can ask for. We've had problems with a very large Japanese soaking tub in our bathroom for almost a year and they solved all the problems with it in just 2 visits. Matt Hampton and Michael Dalton are the very best technicians in the trade and are the nicest guys to work with and consummate professionals. Theresa the owner of the company is a thoroughly responsible person. Her follow through in customer satisfaction check in's are something that everyone should do but rarely does. She makes her customer feel like they are very special and important to her and her staff. Don't bother to work with anyone else if you have either a hot tub or a very expensive soaking tub like we do. We worked with a bunch of other companies over a one year span who failed to solve all the challenges with our tub. I wish we had known about and worked with California Cooperage right from the start. Think of it, I could have been enjoying the use of our tub for a full year if only I had found them sooner. Hats off to the California Cooperage ownership and staff. Janet DiGiovanna & Danny Rubenstein

These people have been lifesavers! I cannot recommend them more highly. We had a problem with our…read morehot tub heater (installed by another company) and later with the pump (ditto) for our hot tub, and in both cases they responded to our need for service right away, shifting their schedules so we could have repairs done before guests arrived for the weekend. Teresa is really great to deal with, very clear with her communications, great follow-through, couldn't ask for more. We've actually been away from the house both times the technicians came, so we didn't get a chance to meet them, but they did great work. I second the recommendations from Janet D - wish we'd known about them to begin with. They could provide seminars in what constitutes good customer service and communications. Outstanding.

I had been looking at swim spas for about 6 months and finally decided on a hot tub. Close to same…read morepricing. Initially I spoke with Mike & then felt the most fit with Mercedes who I actually bought from. She is so personable and honest. I got a good feeling with her. She was an expert on her spa products. She made me feel comfortable with buying the product & being important (sole owner) With Covid turn around time was a few months out but Mercedes was on top with their inventory and found a GRANDEE model that was a good color fit for my house. Obviously special order with colors could be months out. I bought GRANDEE with all the bells and whistles BUT to be an very easy product t maintain. Delivery was good with exception that my person did not measure correctly and installers had to remove my side fence ($100 more) and paid on spot. MUST MUST ensure your entrance will work for spa & your concrete slab area is large enough to accommodate. This was my own mess BUT installers made it work out. I had 2 frantic calls to Mercedes who immediately was on call (now her work days) to answer my questions. This is how helpful she is!! The home setup once filled with water was pretty simple. Ensure you have the steps for the products to set your water balancing etc I am happy with this model. Definitely roomy. The jets are hard pressure when adjusted so I am happy, The seats are deep enough for adults. And of course the kids think it's a warm pool. I would recommend Mercedes to help anyone who is looking.

My husband and I went to purchase a hot tub here at The Hot Tub Store in Vacaville .Mercedes was…read moreamazing and so was her daughter they did a great job great. We ordered our hot tub and we were told that it would take a couple months to receive it. We get a phone call within three weeks stating we will receive our hot tub sooner than we thought we literally ordered our hot tub in mid April and received it first week of May super speedy delivery orientation class went great . Definitely something you want to receive when you're spending money on a spa that's pretty much is the same cost of a vehicle. Wonderful customer service I would definitely refer friends and family here to purchase their next hot tub. The delivery service team they go through in Santa Rosa came on time actually called me and asked if they would like for me to have them come a little earlier which is wonderful because I have a busy schedule at the hospital. His name was Julio who delivered my hot tub I believe it was Santanas spa delivery in Santa Rosa that delivered it and they had wonderful service very fast and efficient. They were able to make it through to my backyard. They had to take my gate off which I was very thankful for because I did not want to have to go rent a crane .

I don't know how to update or edit my previous review last month. However I have follow details on…read morethe service. I couldn't be happier. The attention to detail and thoroughness of their service is impressive. Babysitting the pool to bring it to pristine with constant monitoring and many visits the pool is awesome.

Brendan Martin has been servicing pools for us for years. A total pro! Good with people and my dogs…read moreand cats that roam the property love him. He takes such great care and pride in his work! Its a total joy to have him and a relief to know we never have to worry about a thing with him.

Overall, they are trying and doing a good job! Staff is great!…read more Getting into yoga classes is impossible, no classes for older adults, unfortunately. Sauna etiquette should really be enforced, please! People go inside fully dressed in shoes! Scrub and brush the hair! (hopefully someone vacuums there)

I have liked this gym for a long time. I was a long time member, left with Covid, back about 18…read moremonths I think. The staff - and this remains a constant - are very nice and welcoming. It is certainly the most upscale option in Petaluma. That said, I feel it going downhill, perhaps more objectionable given a recent price increase for all members and then a discount program with Kaiser ending at same time (not sure if is decision of latter or club). I put my back out a few months ago so after an absence, have been back a good bit mainly just using sauna and jacuzzi. Phones have infiltrated both. No exaggeration. It would be an exception in my last 6 visits to not encounter someone on their phone in the (male) sauna. Literally there yesterday and a guy was playing music and scrolling. Guy next to him scrolling. This sort of thing seems to constantly happen at all my recent visits. I don't get it and there appears to be no checks or enforcement. I likely wouldn't mind so much if someone is quietly scrolling (though how the phone takes it, I don't know), but it is often someone watching a game on tenderhooks and reacting or listening to music which tends to leak out earphones if they are nice enough to even use them. It is stressful for other members and an invasion of privacy potentially. It is also sad that everyone is so addicted, they can't stop for even 15 mins. Game you want to watch? Go to a bar. Can't stop scrolling? Get some help from counselor or rehab! A new one 4 nights ago was out in jacuzzi. It is common for people to have their phones lying right next to jacuzzi, which they check occasionally. There was a guy (with earbuds in), phone propped up, watching some sort of cryptocurrency YouTube channel. We could all watch along. Distracting and annoying. Kids (under the age allowed) are again frequently coming into jacuzzi too. The parents always shrug sheepishly like they have no control, if they bother to acknowledge everyone's glares at all. I don't say anything as it is not my job to enforce, tempting as it is. It feels like the sheer number of people is now too high. I simply cannot get in to some classes unless I time it to hit apply within a few mins of booking opening. Still a nice gym and health club, but the relaxing benchmark feels like it is dipping low and not what I expect at $120 a month. I would ask management to consider if they received similar feedback and to act on enforcing (or create) rules around phone use and to reestablish boundaries in areas intended for adults.

I was motivated to write a positive review about my experience with Creative Energy (CE) after…read morepurchasing a Hot Springs hot tub and a Lopi fireplace insert. Looking back on the entire process, I found the level of service and value added by their entire team to be truly impressive. Cole and Will in sales were both great to work with. They were knowledgeable, responsive, and genuinely focused on helping me find the right products. Behind them is an equally impressive team: Doris and Cara handled sales coordination, invoicing, billing, and scheduling with precision and professionalism, while Alex and Omar did a fantastic job with site surveys, delivery, installation, and service. Every step of the process was handled smoothly and confidently. I felt listened to, respected, and treated fairly. What really sets Creative Energy apart is their culture. Despite having multiple stores across the bay area, they operate with the feel of a family business. Not only did they take great care of me, but they also went out of their way to help other members of my family. This left me feeling special and a part of Creative Energy "family." My first impression was that their policies and procedures were a bit strict but after going through multiple transactions, it became clear that their structure and organization allow them to deliver such a consistently high level of service and execution. Another big plus was how well their multiple locations work together. If one store doesn't have what you need, they seamlessly work with other locations to get it for you. I also have found their staff to be knowledgeable and happy to answer questions and follow-up on after the sale issues. They also have a very handy text service that lets you communicate with text messages or voicemail. Finally, after doing my research and going through several purchases with them, I found their pricing to be very fair considering the level of service and value provided. If you are in the market for a high-quality hot tub or fireplace insert, I highly recommend that you consider Creative Energy. It is not only the great products they sell but also but the quality of what you find "under the hood" with their sales and service teams.

I went to the store to discuss problems with our gas fireplace. Cole came out and didn't have…read moreanything to sell us but still spent time with advice and looking up parts and sources for repair. Great service and he knew we would not buy anything, but he still googled our unit and helped us. A+ service from Cole.

Long overdue, but saw some of my pool photos here and wanted to share. First off - Juan is great…read moreguy to work with and loves his job. Second... name one other pool company with this level of review. You can't because they mostly take advantage of owners - Juan is true, honest and fair. Delivers and is easy to work with. Quality is good and he has to be given a name like "Holy Waters"! He did a three sided infinity edge pool finish and I filled it with a garden hose, and it all started spilling over together. That's near impossible - but he did it the old fashion way and nailed the edge on all three sides. I had a couple of "upgrade" auto features and he came out quickly and integrated them easily. Lots of good guidance and design build support. Recommend. I'll add couple cool pics from night that he didn't get to grab.

Having Holy Waters to remodel my 38 x 18 inground pool was the best choice I could have made. Juan…read morekeeps all of his promises, and got the job done on time and at the price promised. He and his crew are honest, trustworthy, and hard working! Special thanks to Martin on his crew. The guy knows what he's doing. I highly recommend Holy Waters! They are the best! - Dan in Santa Rosa

Best contractor experience ever, and we've had a lot. Trevor and Kevin were responsive to every…read morequestion and concern and always got back to us quickly. Their positive can-do attitude made this such a pleasurable experience after some of the recent nightmares we've been through with contractors. They kept us informed every step of the way, made great suggestions, and turned our ugly old pool and patio into our dream. They removed our 50+ year old kidney-shaped pool and horribly-poured old patio and replaced them with a beautiful new rectangle pool and very large patio space and sidewalk just made for entertaining. Their team worked quickly and were always polite.

I'm very pleased with our new pool and with Diamond Pools company overall. We chose Diamond…read moreinitially because they had the best quote which fit our budget but also included the specifications we wanted and the standard accessories were also better than those of another company. Once work started, each phase was straightforward; work was efficient, streamlined, and appears to be quality. My questions were always answered (I had a lot). Working and communicating with them was easy and they were always welcoming. Even when clarifications were needed, they were always professional and honest and we always reached a mutual decision and final understanding. Very happy we went with Diamond Pools.

Kevin and his team at Sonoma Mountain pool and Spa are amazing. They are on time and make…read moreeverything perfect. I would recommend them 100% to complete your services or pool design. I saw the Napa hotel project they did and as a swimmer I can attest to what a great job they do. WOW!

Sonoma mountain pools install all new equipment in my pool. Kevin was very helpful throughout the…read morewhole process. When we found out the skimmer was damage. Kiven made time in his busy schedule to make sure the skimmer got replaced before the plaster got applied.

Gary is wonderful. We purchased a home in Petaluma from my parents in 2019 that had a super unique…read morewaterfall pool built by McDonald Pools. My father let me know how wonderful the builder was and sure enough when we needed a repair Gary's crew fixed a small chip for me and I am so grateful! What a wonderful company!

Gary is absolutely amazing and very professional. He build us gorgeous pool and gave us so many…read moregood advises and did lots extra work to help us out with big project. I would definitely recommend to go only with him for pool projects. Thank you so much for all your help and beautiful pool!!!