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    Santa Rosa Pool Service

    5.0 (3 reviews)

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    Photo of Aaron B.
    39
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    3 years ago

    absolutely recommend for pool work and maintenance.

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    Photo of H W.
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    5 years ago

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    5 years ago

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    Sonoma Hot Tubs & Pool Supplies

    Sonoma Hot Tubs & Pool Supplies

    4.0(7 reviews)
    3.8 mi

    Our tub was delivered May, '25. The delivery man accidentally slit the cover. That day we were…read moretold they would bring out a new cover in 3 weeks. I have contacted them several times a month, always being told they aren't sure when they can get a new one delivered. It is infuriating- tub cover has a big slit on it and Thomas, owner/manager, refuses to take any calls from me. I'm SO disappointed in this company. It's been almost a YEAR of frequent calls/texts.....

    Wow! I cannot explain how amazing all of the team at Sonoma Spas are! I called in a panic for a…read morevacation rental I manage, because the spa motor was suddenly making a dreadful noise. I was calling late on a Thursday, and their next appointment for an on-site evaluation was not until Tuesday, and I had a guest checking in on Friday. They patiently and kindly connected me to one of their remote technicians, Brandon. After a short conversation regarding my past electrical and spa experience, Brandon felt sure I could trouble shoot the issue and resolve it on my own. I wouldn't have time until after the guest left in a few days, and Brandon offered to answer any questions should I get stuck when I did get to it. Would you believe that he DID answer my texts a few days later? He even got on the phone with me to trouble shoot why the part failed so that I could prevent another instance. AMAZING! This is the level of customer excellence they provide to someone who isn't even technically a client, imagine how amazing they are when you are a client? I cannot recommend them highly enough, Brandon specifically was super knowledgeable and patient. They have definitely won me over as a client for any future needs I have.

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    Sonoma Hot Tubs & Pool Supplies
    Sonoma Hot Tubs & Pool Supplies
    Sonoma Hot Tubs & Pool Supplies

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    Spa Express

    Spa Express

    5.0(53 reviews)
    9.6 mi
    $$

    Best quality of life upgrade! We knew exactly what we wanted and couldn't find it anywhere but…read morehere. An intimate, round, fiberglass hot tub with a wood surround. Another store, very well rated in Marin tried to tell us how nobody wanted that. As if that's the point. Derek was super easy to work with - helped us get the electricity sorted, and Aaron was super super helpful helping us get all set up and answering any questions we had as we got used to the new hot tub. Every single night we're grateful. If you need a hot tub, this is where to come. We had the steps built separately.

    We were at wit's end. Airbnb guests were arriving in two days and we started up new hot tub to get…read moreit up to temperature. But jets didn't come on and no hot water! We called Derek, who was about to get on a plane but took the call, and he gave us Nate's number to get immediate help. Nate worked with us remotely to assess the problem, then stayed after closing time so we could drive in, get parts, and get a tutorial about what to do. We drove back, still had problems, and he stayed on the phone again till further corrections were made. Success! Jets! Hot water! Happy Airbnb guests! It's one thing to buy a good machine, it's another to get the support you need when you need it. We couldn't recommend Nate and Derek more highly for their competence and kindnesses to us.

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    Spa Express - Five toes up for Spa Express Cotati Ca.

    Five toes up for Spa Express Cotati Ca.

    Spa Express
    Spa Express - LA SPAS MAUI. 58 JETS!

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    LA SPAS MAUI. 58 JETS!

    Leslie's Pool Supplies - Free Pool Water Test Station

    Leslie's Pool Supplies

    3.3(30 reviews)
    2.6 mi
    $$

    Dec 2024 my pool sweep broke. I contacted this Leslie Pool store and spoke with Eric. Eric was…read moresuper helpful and had me bring the sweep to the store. He was very knowledgeable about the product and suspected the cord was malfunctioning. He provided me the info to determine if it was covered under warranty. I then dealt with manufactures over the phone that wasn't much help. I then spoke with Tieryn at this Leslie pool store. She was very very helpful and great customer service. Bottom line is Eric and Tieryn assisted me in getting the warranty coverage and replace the product with no hassle. Their knowledge of the product and outstanding customer service is worth me doing this Yelp review (which I rarely ever do. I would HIGHLY recommend this store because of their great customer service and prompt attention to my needs. Thank you Eric and Tieryn.

    Treat your customers better. At least act like you care. We…read morebought a pool 13 foot round on sale. Set it up in June and noticed it looked like patches on the bottom. I thought maybe it was made like that. So a month or two went by and it started leaking. Up too 1.5 feet a day.My family started complaining about the high water bill. Do I called Leslie's pool were I bought it and he couldn't find the purchase in his data base. I didn't anymore have the receipt but I had my bank statement that I bought it there. I took the pool to Leslie's were I bought it and Eric the manager said he did not care. If I did not have Leslie's receipt there was nothing he could do and he did Not Care! Worst customer service I have ever had in my life. I said how bout I leave it here for you and he said he would call police for terrorizing Leslie's.?so I left very unhappy and ruining my last weeks of summer He would not even look at it.

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    Leslie's Pool Supplies - Expert Water Testing at Leslie's

    Expert Water Testing at Leslie's

    Leslie's Pool Supplies - Leslie's In-Store Service Center

    Leslie's In-Store Service Center

    Leslie's Pool Supplies - In-Store Professional Customer Assistance at Leslie's

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    In-Store Professional Customer Assistance at Leslie's

    Santa Rosa Pool Service - hottubandpool - Updated May 2026

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