Our tub was delivered May, '25. The delivery man accidentally slit the cover. That day we were…read moretold they would bring out a new cover in 3 weeks. I have contacted them several times a month, always being told they aren't sure when they can get a new one delivered. It is infuriating- tub cover has a big slit on it and Thomas, owner/manager, refuses to take any calls from me. I'm SO disappointed in this company. It's been almost a YEAR of frequent calls/texts.....

Wow! I cannot explain how amazing all of the team at Sonoma Spas are! I called in a panic for a…read morevacation rental I manage, because the spa motor was suddenly making a dreadful noise. I was calling late on a Thursday, and their next appointment for an on-site evaluation was not until Tuesday, and I had a guest checking in on Friday. They patiently and kindly connected me to one of their remote technicians, Brandon. After a short conversation regarding my past electrical and spa experience, Brandon felt sure I could trouble shoot the issue and resolve it on my own. I wouldn't have time until after the guest left in a few days, and Brandon offered to answer any questions should I get stuck when I did get to it. Would you believe that he DID answer my texts a few days later? He even got on the phone with me to trouble shoot why the part failed so that I could prevent another instance. AMAZING! This is the level of customer excellence they provide to someone who isn't even technically a client, imagine how amazing they are when you are a client? I cannot recommend them highly enough, Brandon specifically was super knowledgeable and patient. They have definitely won me over as a client for any future needs I have.

Best quality of life upgrade! We knew exactly what we wanted and couldn't find it anywhere but…read morehere. An intimate, round, fiberglass hot tub with a wood surround. Another store, very well rated in Marin tried to tell us how nobody wanted that. As if that's the point. Derek was super easy to work with - helped us get the electricity sorted, and Aaron was super super helpful helping us get all set up and answering any questions we had as we got used to the new hot tub. Every single night we're grateful. If you need a hot tub, this is where to come. We had the steps built separately.

We were at wit's end. Airbnb guests were arriving in two days and we started up new hot tub to get…read moreit up to temperature. But jets didn't come on and no hot water! We called Derek, who was about to get on a plane but took the call, and he gave us Nate's number to get immediate help. Nate worked with us remotely to assess the problem, then stayed after closing time so we could drive in, get parts, and get a tutorial about what to do. We drove back, still had problems, and he stayed on the phone again till further corrections were made. Success! Jets! Hot water! Happy Airbnb guests! It's one thing to buy a good machine, it's another to get the support you need when you need it. We couldn't recommend Nate and Derek more highly for their competence and kindnesses to us.

We go here to purchase chemicals to treat our hot tub and purchase cleaning products. This store is…read morereally cool to walk around in. Everyone that works here is so friendly, welcoming, and knowledgeable. They also have a lot of high end products on display such as hot tubs with built in massagers, saunas, massage chairs, cold plunges, patio furniture, and so much more! An amazing store if you own a hot tub or pool or are looking to purchase one. It's also an amazing store if you are looking to turn your backyard into a retreat or add something inside your home to add to your health and wellness. Highly recommend this place!

Another follow-up on what a terrible company Johnson Pool and Spa is. We just had an inspection…read morereport done and the inspector found that the etching was indeed from a chemical imbalance caused by Johnson Pool negligence. The novices running the company tried to gaslight us into believing it was natural deterioration. They refused to pay a dime to fix it or take any responsibility whatsoever. See photos of inspection report below.

Alison was great. Very happy to be upgrading to a Hot Springs spa! Ben came and set everything up…read moreand did some extra work here to get things ready for my air bnb guests. Very happy with everything!

From the beginning, when shopping at the store, Alison took care of us properly, showing various…read moremodels on the floor. We settled on Hot Spring, one of the finest models available. My husband, the engineer had tons of questions, and when she wasn't quite sure of the answer, she consulted others. The delivery crew were efficient and informed, getting right to business. Then we met Benjamin! Another dynamo in a string of incredible professionals. He educated us on the salt system, satisfying my husband who would normally have tons of questions. We are in good hands and really, I've never seen such awesome customer service....

Dec 2024 my pool sweep broke. I contacted this Leslie Pool store and spoke with Eric. Eric was…read moresuper helpful and had me bring the sweep to the store. He was very knowledgeable about the product and suspected the cord was malfunctioning. He provided me the info to determine if it was covered under warranty. I then dealt with manufactures over the phone that wasn't much help. I then spoke with Tieryn at this Leslie pool store. She was very very helpful and great customer service. Bottom line is Eric and Tieryn assisted me in getting the warranty coverage and replace the product with no hassle. Their knowledge of the product and outstanding customer service is worth me doing this Yelp review (which I rarely ever do. I would HIGHLY recommend this store because of their great customer service and prompt attention to my needs. Thank you Eric and Tieryn.

Treat your customers better. At least act like you care. We…read morebought a pool 13 foot round on sale. Set it up in June and noticed it looked like patches on the bottom. I thought maybe it was made like that. So a month or two went by and it started leaking. Up too 1.5 feet a day.My family started complaining about the high water bill. Do I called Leslie's pool were I bought it and he couldn't find the purchase in his data base. I didn't anymore have the receipt but I had my bank statement that I bought it there. I took the pool to Leslie's were I bought it and Eric the manager said he did not care. If I did not have Leslie's receipt there was nothing he could do and he did Not Care! Worst customer service I have ever had in my life. I said how bout I leave it here for you and he said he would call police for terrorizing Leslie's.?so I left very unhappy and ruining my last weeks of summer He would not even look at it.

I can't recommend this company enough. They were incredibly patient as I went through my…read moreconstruction project which was delayed. They rolled with my changes and stored the tub until I was ready. Amazing customer service!

Had a great experience and conversation with Mark and highly recommend A Hot Tub Place. We had…read moreawesome install help from Anthony who set up the tub quickly in our back yard! Learned a lot from Mark about how to care for the tub and the wood surround and we're so happy with our new Softub!

This is the follow up to my pool surface being ruined by high acid from Johnson Pool Maintenance…read more The acid was so high it ate the rubber off the wheels of the pool sweep. Just to clarify, the grandkids of the original Johnson Pool folks are taking no responsibility for the damage. The grandkids took over the company in 2025 and appear to have made changes to the business model which resulted in the damage. Nobody from Johnson ever contacted me about the pool sweep or the plaster being ruined because they were charging me $200 per month and never opening the cover.

I visited Jonson Pool & Spa this last week. I had recently drained my spa and needed advice on the…read moreprocess. Vince went above and beyond to guide me through the process. He was so nice, knowledgeable, and willing to help- it was a 10 star experience. Thanks, Vince! Appreciate you.

Long overdue, but saw some of my pool photos here and wanted to share. First off - Juan is great…read moreguy to work with and loves his job. Second... name one other pool company with this level of review. You can't because they mostly take advantage of owners - Juan is true, honest and fair. Delivers and is easy to work with. Quality is good and he has to be given a name like "Holy Waters"! He did a three sided infinity edge pool finish and I filled it with a garden hose, and it all started spilling over together. That's near impossible - but he did it the old fashion way and nailed the edge on all three sides. I had a couple of "upgrade" auto features and he came out quickly and integrated them easily. Lots of good guidance and design build support. Recommend. I'll add couple cool pics from night that he didn't get to grab.

Having Holy Waters to remodel my 38 x 18 inground pool was the best choice I could have made. Juan…read morekeeps all of his promises, and got the job done on time and at the price promised. He and his crew are honest, trustworthy, and hard working! Special thanks to Martin on his crew. The guy knows what he's doing. I highly recommend Holy Waters! They are the best! - Dan in Santa Rosa

What a gem this store is! Beautiful gifts for yourself and they have something for everyone…read more Healthy house plant, pots and so so much more! Everything is beautifully displayed. Fountains, outdoor pillows and bistro sets and much more. See my photos. Stop by you'll be glad!

On 4th street in Santa Rosa next to an original, and still great, Tastee Freeze. Formerly in…read moreMontgomery Plaza. Great selection of beautifully maintained ordinary and exotic indoor plants and unusual indoor and outdoor accessories. The outdoor lanterns last a long time and are reliable (we have three). We visit every time when are in Santa Rosa and always take home some items.