These people are so unbelievably rude. Use Shimmer or any other pool service company in Napa. The…read moreowner and his service people do not perform the duties asked, their communication skills are abhorrent and they are disrespectful.

Time after time I go to Don's Pool service for supplies and help. Without fail they are always…read moreready to take care of their customers. Went in today and they did not have my part but lead me to a place where I could get the part. They helped me without putting money in their pocket. A good old fashion wholesome business. Nice work gentlemen. Thank you for the best service.

Long overdue, but saw some of my pool photos here and wanted to share. First off - Juan is great…read moreguy to work with and loves his job. Second... name one other pool company with this level of review. You can't because they mostly take advantage of owners - Juan is true, honest and fair. Delivers and is easy to work with. Quality is good and he has to be given a name like "Holy Waters"! He did a three sided infinity edge pool finish and I filled it with a garden hose, and it all started spilling over together. That's near impossible - but he did it the old fashion way and nailed the edge on all three sides. I had a couple of "upgrade" auto features and he came out quickly and integrated them easily. Lots of good guidance and design build support. Recommend. I'll add couple cool pics from night that he didn't get to grab.

Excellent work - on time and on budget. Highly recommend them. Great communication and very…read moreprofessional

Always Good customer service ! Professional and courteous…read morepersonnel. Customer oriented. A great community asset.

Great staff. Karma is the wonderful! Always pleasant and professional. And very knowledgeable,read more

I've purchased two hot tubs from Sonoma Hot Tubs since 2020. The customer service was great until…read more2025. From January 2025 until now, the customer service has been terrible. I've had a warranty request take over three months. During this time, I have to keep checking in on the status. I'm told to either resubmit the request or wait for them to check on it and call me back which doesn't happen. I sense this company will be going out of business soon as thir service is deteriorating quickly.

After the fire in 2017 , as soon as we finally landed somewhere to live I needed to replace a hot…read moretub we had. I had a Dimension product before and liked it. I went to the Sonoma storefront and was helped by Thomas who had a floor model on sale. Perfect we got the "Journey" and just love it. After rebuilding which took forever we knew we wanted another "Journey" for the cabin. Thomas helped and we were again satisfied. So happy they now have a storefront in Napa. I highly recommend the service and supporting a local business is so important.

Professional sales force ensure you get what you want at the right price. Benjamin was excellent…read moregetting set up complete at my home and ensuring water was perfect and tub was exactly right. Dustin forwarded videos and even entertained my 2y/o granddaughter as I signed contracts. Truly a wonderful experience. They have my highest recommendation.

Dustin provided us with all the information we needed when making the important decision of…read morepurchasing our new hot tub. Everything has been done as promised, and we could not be happier with the installation process in our backyard. Today we had Benjamin over our home, for what we the tutorial. He took the time to talk to us about all the aspects of our new hot tub, from how to operate it in detail, while also educating us about the benefits of having a saltwater tub. Ben was very professional, and it's easy to see that he really knows what he's talking about. We can't wait to enjoy our new hot tub along with our children and grandchildren, whom we are lucky to have in our Neighbourhood. Thanks Dustin and Benjamin!

We have been using Sonoma Pools Service for a little over a year and have been very happy with the…read moreservice. They have exceeded expectations on repairs and issues and have an awesome customer service office team and the weekly service has been great, our pool has never looked better (special shout out to Brendan who does the weekly service). Highly recommend them!

I don't know how to update or edit my previous review last month. However I have follow details on…read morethe service. I couldn't be happier. The attention to detail and thoroughness of their service is impressive. Babysitting the pool to bring it to pristine with constant monitoring and many visits the pool is awesome.

I've used Jason for 5+ years now and I have to say he is one of the best people I've ever had work…read morefor me. He is always on time, an excellent communicator and teacher and has kept my pool in beautiful condition. After the recent replastering of my pool he oversaw the refilling and chemical treatment to maximize the life of the new plaster.jason is always willing to share his knowledge and has taught me a lot about how to keep a pool clean. I definitely recommend Jason and Wine Country Pool!

Jason has been servicing my pool beautifully for many years now. I had previous pool services who…read morewere not attentive and issues were always coming up. I so appreciate Jason's communication and willingness t solve problems before they become big issues.

We rebuilt our pool in 2012 and our contractor used Aztech for the plastering, tile and coping…read more They did a mediocre job but we had the issues mostly worked out with a lot of follow up within a couple of months of completion. We were not able to correct the uneven plastering job but that's easy to disregard once the pool is full. The big issue is the coping (formed concrete). All was fine for the first few years, and then it started to slowly disintegrate. I've tried periodically over the last few years to call and email them about it in the hope that they have some sort of solution, but I've never received a response to any kind of communication. My message to anyone considering working with them: strongly consider your alternatives.

Signed their estimate and sent it in. They called me to tell me the estimate needs to be 10 percent…read morehigher due to increased costs. I signed the higher estimate and sent that in. Called to request to get on the schedule. Partner Steve told me I had to talk to partner Bill. Partner Bill told me I had to talk to partner Steve. After weeks of back and forth I realized they were not really interested in replacing the tile around my spa. They may have had good reviews 6 years ago, but I think there are internal company dynamics that are keeping them from being professional and reliable these days. Good luck.