Real live human answers the t phone! Kim is friendly and helpful…read more I was referred by Dave Nelson, Nelson Pools, whom by the way did an awesome job installing new pool equipment. Anyway that's another review Any I only operate on referrals for big jobs and I am looking forward to having NVHT out soon!

Absolutely fantastic experience working with Sean from NVHT to set up a sauna for our family. Great…read morecommunication and all around experience. His supporting help from Peter who built out the sauna is absolutely crucial. Thank you both!

I've purchased two hot tubs from Sonoma Hot Tubs since 2020. The customer service was great until…read more2025. From January 2025 until now, the customer service has been terrible. I've had a warranty request take over three months. During this time, I have to keep checking in on the status. I'm told to either resubmit the request or wait for them to check on it and call me back which doesn't happen. I sense this company will be going out of business soon as thir service is deteriorating quickly.

After the fire in 2017 , as soon as we finally landed somewhere to live I needed to replace a hot…read moretub we had. I had a Dimension product before and liked it. I went to the Sonoma storefront and was helped by Thomas who had a floor model on sale. Perfect we got the "Journey" and just love it. After rebuilding which took forever we knew we wanted another "Journey" for the cabin. Thomas helped and we were again satisfied. So happy they now have a storefront in Napa. I highly recommend the service and supporting a local business is so important.

I went here to buy a couple of pool noodles while waiting for my clothes to dry…read moreThere was a customer ranting to the cashier for about 2 to 4 minutes I was not even glanced at, spoken to or acknowledged I'm sure my 7 year old son would have loved coming here all the time and buying pool stuff because he loves playing in the water but now I will never come here ever again just based on this experience alone! It's wild your employees will let a guy sit there and RANT to you about nonsense and lose a customer that would probably spend hundreds of dollars a year at your store!

Always Good customer service ! Professional and courteous…read morepersonnel. Customer oriented. A great community asset.

Dave Nelson, of Nelson Pools, was instrumental when dealing with a warranty claim on my pool…read moreequipment. His son, Alex whom by the way did an awesome job installing new pool equipment was beyond timely and explained the operation and care. That was in June and the pool has Never been cleaner! If you have a pool this should be your only call for any equipment maintenance needed.

Highly recommend Dave (owner) and his technician (Alex) as they replaced my leaky pipe and…read moreinstalled a new Pentair filter unit last year on 11/1/24 as they were the 2nd company recommended by my home warranty company. Alex was on time, had a great attitude and was patient with us as he explained what needed to be done to fix our leaky pipe and recommended that we replace the old filter unit as well. Alex the owner also had a great attitude and you could tell he cared about fixing our problem in a timely manner! I believe their prices were reasonable and communication between us was great as well!

These people are so unbelievably rude. Use Shimmer or any other pool service company in Napa. The…read moreowner and his service people do not perform the duties asked, their communication skills are abhorrent and they are disrespectful.

Time after time I go to Don's Pool service for supplies and help. Without fail they are always…read moreready to take care of their customers. Went in today and they did not have my part but lead me to a place where I could get the part. They helped me without putting money in their pocket. A good old fashion wholesome business. Nice work gentlemen. Thank you for the best service.

We waked into the Hot Tub Store in Fairfield not planning to buy but were so thrilled with the spas…read moreavailable, Dustin's banter and allowing us to joke around while we learned about the features and trying to get a bigger discount. (The price was what we knew we would spend). The after care, installation and then the training after it was all hooked up with Daniel made it stress free and we feel ready to soak without worries. Would do it all again without a hesitation.

Worked with Ben Williams this morning as part of their start up Concierge service. He was very…read morepersonable and walked me through the features and function of our new tub along with the key elements of maintenance. He also explained the benefits of the ozone add on and I decided to move forward since he gave me credit for some parts I ended up not needing. Overall very happy with the experience and would highly recommend them.

We've had a wonderful experience with Wine Country Pools for the past 5 years and I can't recommend…read moreJason highly enough. One of the things I especially appreciate is that Jason, the owner, is the one actually doing the work. You're dealing directly with someone who knows the project, cares about the outcome, and takes real pride in what he does. Jason is honest, trustworthy and hardworking. He communicates well, does excellent work, and his pricing is very fair and competitive. Beyond that, he's just a genuinely nice guy - the kind of person you feel completely comfortable having at your home. It's increasingly rare to find someone who combines great workmanship with integrity, reliability, and such a positive attitude. Jason checks every box. Five stars for Wine Country Pools--we're very happy to have found him.

Jason has been servicing my pool beautifully for many years now. I had previous pool services who…read morewere not attentive and issues were always coming up. I so appreciate Jason's communication and willingness t solve problems before they become big issues.

I had this company cleaning my pool for about a year and we had no problems that I was aware of…read more They told me around the last part of May they were going to Florida to visit family and they would be gone a couple of weeks. As of now August 8 I have not heard from them. I have left two voicemails asking them to contact me so I can find out why they aren't cleaning my pool. But as of yet I haven't gotten a response. Poorest example of customer service that I have seen!

Found Jesse and Lea online and liked the reviews. They came out to look at our pool and I hired…read morethem. They were supposed to come out the next Thursday to service. I took off of work and drove 15 minutes to put the dogs in at the estimated time. A couple of hours later they sent an email saying they would have to come the next day. Great, no problem. Called 3 times around 3:00pm and texted to see if their plans had changed. Received a text back that they had changed their mind and would not service our pool. Very unprofessional and disturbing. Jesse may know his pools but he does not know a handshake and reliability.

A random name like "Plants, Patios&Things" doesn't sound promising. Sort of like Oregon's…read morenow-defunct Yellow Front store with its trio of "Camping/Auto/Clothing" https://www.youtube.com/watch?v=biTQM7J8BME The service at "Plants, Patio&Things" ranges from non-existent to OK. While the signage brags about having Christmas decor year-round, it's kind of a grim&messy place, plus it's not open on a regular basis. There aren't very many plants- it's not a nursery. There is plenty of patio furniture&the store seems to be in a perpetual clearance sale. However, there are plenty of things. And by "Things",it's like that 1989 Canadian horror movie by Barry Gillis. http://www.canuxploitation.com/review/things.html BTW- It looks like "Plants, Patio&Things" has had its final clearance sale. It looks like they got everything cleared out for good.

sometimes when I eat at Mary's Pizza Shack I would stop in this store to browse. Although my…read moreexperience there happened 5 years prior to the post from Marta C., I decided not to buy anything from this store. The owners of the store watched me like hawk while I browsed. When lifted a piece of furniture to feel how sound it was constructed the man questioned why I kept messing with it. Another experience, happened when Crocs the plastic shoes were new to the market. I couldn't belief my ears when the sales woman of the store freaked out when I was going to try one on. I was barefooted at the time and she could of instead offered me a disposable nylon stocking. I am always surprised to see that this store is still in business since the owners are so hostile to their shoppers.

I had Crystal Clear Pool & Spa install a Pentair heat pump for my pool in Sonoma and they did an…read moreabsolutely top notch job. Fair quote, no surprises. When a part failed during installation they identified it themselves and made sure a replacement part arrived quickly. They've also been very responsive doing annual service. The heat pump works like a charm and these guys are great.

If I could leave less than 1 star I would! Unbelievably bad service and unprofessional. They have…read morespent more than 5 months trying to fix my spa problem. They have ordered wrong parts, routinely ignore emails and texts and then they say it's fixed but they never updated the software! This is the worst experience I have ever had with a contractor in my life! And never a word of apology or recognition of their terrible service! I hope customers will read this and be spared all the headaches I have had with this company!