I've purchased two hot tubs from Sonoma Hot Tubs since 2020. The customer service was great until…read more2025. From January 2025 until now, the customer service has been terrible. I've had a warranty request take over three months. During this time, I have to keep checking in on the status. I'm told to either resubmit the request or wait for them to check on it and call me back which doesn't happen. I sense this company will be going out of business soon as thir service is deteriorating quickly.

After the fire in 2017 , as soon as we finally landed somewhere to live I needed to replace a hot…read moretub we had. I had a Dimension product before and liked it. I went to the Sonoma storefront and was helped by Thomas who had a floor model on sale. Perfect we got the "Journey" and just love it. After rebuilding which took forever we knew we wanted another "Journey" for the cabin. Thomas helped and we were again satisfied. So happy they now have a storefront in Napa. I highly recommend the service and supporting a local business is so important.

Always Good customer service ! Professional and courteous…read morepersonnel. Customer oriented. A great community asset.

Great staff. Karma is the wonderful! Always pleasant and professional. And very knowledgeable,read more

Dave Nelson, of Nelson Pools, was instrumental when dealing with a warranty claim on my pool…read moreequipment. His son, Alex whom by the way did an awesome job installing new pool equipment was beyond timely and explained the operation and care. That was in June and the pool has Never been cleaner! If you have a pool this should be your only call for any equipment maintenance needed.

Highly recommend Dave (owner) and his technician (Alex) as they replaced my leaky pipe and…read moreinstalled a new Pentair filter unit last year on 11/1/24 as they were the 2nd company recommended by my home warranty company. Alex was on time, had a great attitude and was patient with us as he explained what needed to be done to fix our leaky pipe and recommended that we replace the old filter unit as well. Alex the owner also had a great attitude and you could tell he cared about fixing our problem in a timely manner! I believe their prices were reasonable and communication between us was great as well!

These people are so unbelievably rude. Use Shimmer or any other pool service company in Napa. The…read moreowner and his service people do not perform the duties asked, their communication skills are abhorrent and they are disrespectful.

Time after time I go to Don's Pool service for supplies and help. Without fail they are always…read moreready to take care of their customers. Went in today and they did not have my part but lead me to a place where I could get the part. They helped me without putting money in their pocket. A good old fashion wholesome business. Nice work gentlemen. Thank you for the best service.

Great experience for purchase, delivery and Spa Care in-service. Benjamin was excellent for…read moreflexibility in scheduling, teaching and demonstrating spa care. Highly recommend to others

Dustin provided us with all the information we needed when making the important decision of…read morepurchasing our new hot tub. Everything has been done as promised, and we could not be happier with the installation process in our backyard. Today we had Benjamin over our home, for what we the tutorial. He took the time to talk to us about all the aspects of our new hot tub, from how to operate it in detail, while also educating us about the benefits of having a saltwater tub. Ben was very professional, and it's easy to see that he really knows what he's talking about. We can't wait to enjoy our new hot tub along with our children and grandchildren, whom we are lucky to have in our Neighbourhood. Thanks Dustin and Benjamin!

Jason has been servicing my pool beautifully for many years now. I had previous pool services who…read morewere not attentive and issues were always coming up. I so appreciate Jason's communication and willingness t solve problems before they become big issues.

I've used Jason for 5+ years now and I have to say he is one of the best people I've ever had work…read morefor me. He is always on time, an excellent communicator and teacher and has kept my pool in beautiful condition. After the recent replastering of my pool he oversaw the refilling and chemical treatment to maximize the life of the new plaster.jason is always willing to share his knowledge and has taught me a lot about how to keep a pool clean. I definitely recommend Jason and Wine Country Pool!

I had this company cleaning my pool for about a year and we had no problems that I was aware of…read more They told me around the last part of May they were going to Florida to visit family and they would be gone a couple of weeks. As of now August 8 I have not heard from them. I have left two voicemails asking them to contact me so I can find out why they aren't cleaning my pool. But as of yet I haven't gotten a response. Poorest example of customer service that I have seen!

Found Jesse and Lea online and liked the reviews. They came out to look at our pool and I hired…read morethem. They were supposed to come out the next Thursday to service. I took off of work and drove 15 minutes to put the dogs in at the estimated time. A couple of hours later they sent an email saying they would have to come the next day. Great, no problem. Called 3 times around 3:00pm and texted to see if their plans had changed. Received a text back that they had changed their mind and would not service our pool. Very unprofessional and disturbing. Jesse may know his pools but he does not know a handshake and reliability.

A random name like "Plants, Patios&Things" doesn't sound promising. Sort of like Oregon's…read morenow-defunct Yellow Front store with its trio of "Camping/Auto/Clothing" https://www.youtube.com/watch?v=biTQM7J8BME The service at "Plants, Patio&Things" ranges from non-existent to OK. While the signage brags about having Christmas decor year-round, it's kind of a grim&messy place, plus it's not open on a regular basis. There aren't very many plants- it's not a nursery. There is plenty of patio furniture&the store seems to be in a perpetual clearance sale. However, there are plenty of things. And by "Things",it's like that 1989 Canadian horror movie by Barry Gillis. http://www.canuxploitation.com/review/things.html BTW- It looks like "Plants, Patio&Things" has had its final clearance sale. It looks like they got everything cleared out for good.

sometimes when I eat at Mary's Pizza Shack I would stop in this store to browse. Although my…read moreexperience there happened 5 years prior to the post from Marta C., I decided not to buy anything from this store. The owners of the store watched me like hawk while I browsed. When lifted a piece of furniture to feel how sound it was constructed the man questioned why I kept messing with it. Another experience, happened when Crocs the plastic shoes were new to the market. I couldn't belief my ears when the sales woman of the store freaked out when I was going to try one on. I was barefooted at the time and she could of instead offered me a disposable nylon stocking. I am always surprised to see that this store is still in business since the owners are so hostile to their shoppers.