Real live human answers the t phone! Kim is friendly and helpful…read more I was referred by Dave Nelson, Nelson Pools, whom by the way did an awesome job installing new pool equipment. Anyway that's another review Any I only operate on referrals for big jobs and I am looking forward to having NVHT out soon!

Absolutely fantastic experience working with Sean from NVHT to set up a sauna for our family. Great…read morecommunication and all around experience. His supporting help from Peter who built out the sauna is absolutely crucial. Thank you both!

Dave Nelson, of Nelson Pools, was instrumental when dealing with a warranty claim on my pool…read moreequipment. His son, Alex whom by the way did an awesome job installing new pool equipment was beyond timely and explained the operation and care. That was in June and the pool has Never been cleaner! If you have a pool this should be your only call for any equipment maintenance needed.

Highly recommend Dave (owner) and his technician (Alex) as they replaced my leaky pipe and…read moreinstalled a new Pentair filter unit last year on 11/1/24 as they were the 2nd company recommended by my home warranty company. Alex was on time, had a great attitude and was patient with us as he explained what needed to be done to fix our leaky pipe and recommended that we replace the old filter unit as well. Alex the owner also had a great attitude and you could tell he cared about fixing our problem in a timely manner! I believe their prices were reasonable and communication between us was great as well!

These people are so unbelievably rude. Use Shimmer or any other pool service company in Napa. The…read moreowner and his service people do not perform the duties asked, their communication skills are abhorrent and they are disrespectful.

Time after time I go to Don's Pool service for supplies and help. Without fail they are always…read moreready to take care of their customers. Went in today and they did not have my part but lead me to a place where I could get the part. They helped me without putting money in their pocket. A good old fashion wholesome business. Nice work gentlemen. Thank you for the best service.

Excellent work - on time and on budget. Highly recommend them. Great communication and very…read moreprofessional

Long overdue, but saw some of my pool photos here and wanted to share. First off - Juan is great…read moreguy to work with and loves his job. Second... name one other pool company with this level of review. You can't because they mostly take advantage of owners - Juan is true, honest and fair. Delivers and is easy to work with. Quality is good and he has to be given a name like "Holy Waters"! He did a three sided infinity edge pool finish and I filled it with a garden hose, and it all started spilling over together. That's near impossible - but he did it the old fashion way and nailed the edge on all three sides. I had a couple of "upgrade" auto features and he came out quickly and integrated them easily. Lots of good guidance and design build support. Recommend. I'll add couple cool pics from night that he didn't get to grab.

I've purchased two hot tubs from Sonoma Hot Tubs since 2020. The customer service was great until…read more2025. From January 2025 until now, the customer service has been terrible. I've had a warranty request take over three months. During this time, I have to keep checking in on the status. I'm told to either resubmit the request or wait for them to check on it and call me back which doesn't happen. I sense this company will be going out of business soon as thir service is deteriorating quickly.

After the fire in 2017 , as soon as we finally landed somewhere to live I needed to replace a hot…read moretub we had. I had a Dimension product before and liked it. I went to the Sonoma storefront and was helped by Thomas who had a floor model on sale. Perfect we got the "Journey" and just love it. After rebuilding which took forever we knew we wanted another "Journey" for the cabin. Thomas helped and we were again satisfied. So happy they now have a storefront in Napa. I highly recommend the service and supporting a local business is so important.

We waked into the Hot Tub Store in Fairfield not planning to buy but were so thrilled with the spas…read moreavailable, Dustin's banter and allowing us to joke around while we learned about the features and trying to get a bigger discount. (The price was what we knew we would spend). The after care, installation and then the training after it was all hooked up with Daniel made it stress free and we feel ready to soak without worries. Would do it all again without a hesitation.

Worked with Ben Williams this morning as part of their start up Concierge service. He was very…read morepersonable and walked me through the features and function of our new tub along with the key elements of maintenance. He also explained the benefits of the ozone add on and I decided to move forward since he gave me credit for some parts I ended up not needing. Overall very happy with the experience and would highly recommend them.

We have been using Sonoma Pools Service for a little over a year and have been very happy with the…read moreservice. They have exceeded expectations on repairs and issues and have an awesome customer service office team and the weekly service has been great, our pool has never looked better (special shout out to Brendan who does the weekly service). Highly recommend them!

I am very happy with Sonoma Pool Service. Angel from Sonoma Pool Service is so reliable and…read moreknowledgeable. He keeps an eye on everything pool and spa related, and, in addtion to that, he is such a nice and very helpful person.

We've had a wonderful experience with Wine Country Pools for the past 5 years and I can't recommend…read moreJason highly enough. One of the things I especially appreciate is that Jason, the owner, is the one actually doing the work. You're dealing directly with someone who knows the project, cares about the outcome, and takes real pride in what he does. Jason is honest, trustworthy and hardworking. He communicates well, does excellent work, and his pricing is very fair and competitive. Beyond that, he's just a genuinely nice guy - the kind of person you feel completely comfortable having at your home. It's increasingly rare to find someone who combines great workmanship with integrity, reliability, and such a positive attitude. Jason checks every box. Five stars for Wine Country Pools--we're very happy to have found him.

Jason has been servicing my pool beautifully for many years now. I had previous pool services who…read morewere not attentive and issues were always coming up. I so appreciate Jason's communication and willingness t solve problems before they become big issues.

We rebuilt our pool in 2012 and our contractor used Aztech for the plastering, tile and coping…read more They did a mediocre job but we had the issues mostly worked out with a lot of follow up within a couple of months of completion. We were not able to correct the uneven plastering job but that's easy to disregard once the pool is full. The big issue is the coping (formed concrete). All was fine for the first few years, and then it started to slowly disintegrate. I've tried periodically over the last few years to call and email them about it in the hope that they have some sort of solution, but I've never received a response to any kind of communication. My message to anyone considering working with them: strongly consider your alternatives.

Signed their estimate and sent it in. They called me to tell me the estimate needs to be 10 percent…read morehigher due to increased costs. I signed the higher estimate and sent that in. Called to request to get on the schedule. Partner Steve told me I had to talk to partner Bill. Partner Bill told me I had to talk to partner Steve. After weeks of back and forth I realized they were not really interested in replacing the tile around my spa. They may have had good reviews 6 years ago, but I think there are internal company dynamics that are keeping them from being professional and reliable these days. Good luck.

Gary is wonderful. We purchased a home in Petaluma from my parents in 2019 that had a super unique…read morewaterfall pool built by McDonald Pools. My father let me know how wonderful the builder was and sure enough when we needed a repair Gary's crew fixed a small chip for me and I am so grateful! What a wonderful company!

Gary is absolutely amazing and very professional. He build us gorgeous pool and gave us so many…read moregood advises and did lots extra work to help us out with big project. I would definitely recommend to go only with him for pool projects. Thank you so much for all your help and beautiful pool!!!