I have in text from Seth saying he is not the owner and can not help me with any issues but on Yelp…read morehe clearly says that he is the owner. Folks watch out for this company. They serviced my pool on two weeks and they billed me for a month of service. The pool cleaning lady came out and did not even have experience with the equipment, cleaning person told me that my salt balance is off and asked her to are you going to adjust the the machine and she said that she does not know how to work it. I texted Seth and he said he does not all employees know how to adjust it and they all do a different job and not all have experience that is all in text. Then how are they going to keep my salt water adjusted properly. They do not send someone else to do it. Also there communication is terrible I texted Seth on few issues like some repair and replace a pump. Did not answer me till a few days after and said that he is sorry and but he is to busy and was not able to get to me. The future with this company would have been a disaster no experience for the employee with machines and equipment and bad communications. Also after two weeks not happy with service Seth says he is sticking me with the one year contract and trying to force me with 1800.00 dollars. Do not sign contract because they can give you terrible service and try to stick you with contract. He threatened me with the lawyer of suing me instead of trying to make matters better. I have all this in text by Seth. Watch out watch out for this company.

Seth was responsive and ready to help us with a problem caused by another pool cleaning company. He…read moreis well priced and obviously cares about his clients and the range of their needs!

Larry is FANTASTIC! He is one of the VERY RARE professionals in the greater Santa Rosa area who…read morestill actually takes personal pride in his work. This is exemplified by his refusal to settle for this area's average mediocre service--his service always is excellent and he never leaves projects "partially" complete. When he takes on a protect it gets done correctly and completely and he is a wonderful person as well. Before I hired Pool Dudes, I already had tried Johnson Pools & Healdsburg Pool Services both of whom are scammers. My pool is salt water--this is the first pool I have ever owned--and I just assumed that because both companies were aware of this they would service the pool appropriately. Nope. Each just continued dumping chlorine into the pool which I later learned from a friend is absolutely NOT how a salt water pool is serviced. Johnson had even been the pool service company for the previous owners and had just taken the lazy way out (to avoid having to take out the salt water pool components and actually clean them) which left the 2 cleaning cells frozen and unable to work in the pool! Criminals!! When Larry got on the job, it took just about a week or two for him to repair what those two useless & LAZY other pool companies had destroyed and suddenly the salt water system was working perfectly. DO NOT WASTE YOUR TIME OR MONEY with "established" long running pool service providers!! Call Pool Dudes to get your pool needs taken care of. You will be SO happy you did!

What a difference a great partner makes on handling a pool! I was not happy with the company…read moreworking to maintain and care for the pool and tried to work with them on improvement and understanding. But, sadly, that was not possible and we had to move on. I need someone to at least communicate and inform instead of just want to collect a monthly bill for minimal/no effort or work. I was lucky enough to connect with Larry at Pool Dudes. Just night and day from the previous company. He followed-up to get the business and inspect the situation. He generated a report after testing. He explained the situation and how he would recommend to proceed. He was immediately trustworthy and fair along with outlining a reasonable approach to moving things forward. Just a month or so in and we already are seeing a dramatic improvement. Larry really takes pride in addressing the problems and options along with making it happen. We are very happy and highly recommend Pool Dudes.

As a first-time pool owner, I was overwhelmed when I realized how outdated and messy my pool…read moreequipment was. I reached out to a few companies for help, but ultimately chose Justin from Viking Pools & Spa, and I'm so glad I did! Justin is everything you'd hope for in a pool professional: reliable, knowledgeable, and incredibly thorough. He took the time to assess all the issues, fixed everything that needed attention, and completely reorganized the PVC piping so the system now looks clean, modern, and professionally installed and I can control every aspect from my phone. What really stood out was how clearly he explained the entire system to me. He broke it down in a way I could actually understand, which gave me so much more confidence in maintaining it going forward. He made the entire process smooth and stress-free, and his work truly exceeded my expectations. If you're looking for someone you can trust with your pool, I highly recommend Justin and Viking Pools & Spas!

Justin at Viking Pool Service has been wonderful to work with and has done an incredible job on two…read moredifferent projects for me and my 1980's-era in-ground pool. I would highly recommend him to anyone looking to build, repair, or replace any equipment for your pool. The first project a few years ago was to replace my outdated single-speed pump with a more energy-efficient variable-speed pump. I decided also to replace the old rusted mechanical-dial electrical box with an internet & app-connected Pentair EasyTouch panel, new automatic valves, and all new plumbing. I started with calling a few companies to come look at my setup to get some estimates. One company didn't return my message. Another company made an appointment with me and never showed up for it. Yet another company came out (the owner and his assistant) and they both spent almost an HOUR with me. They were very friendly and very knowledgeable, but they never sent over the estimate and didn't return any follow-up calls for some reason. Maybe they were too busy with other jobs. (If you are reading this review, perhaps you've encountered the same.) Justin at Viking Pool Service returned my calls, showed up on time for our appointment, proposed a much better solution than the other one that I did get and at a better price. He showed up for the job when he said he would and wow! Excellent craftsmanship. The way he re-organized the existing mess of PVC runs and valves and got everything installed was clever and way better than before. Sooo happy with the finished result! Love the convenience of running and programming the pool from my phone way more than I thought I would. This year, my pool heater finally went out and needed a replacement. I didn't bother to call anyone else this time for an estimate except Justin. Again, what an excellent job he did from start to finish. A day or so later we discovered a small leak coming from inside the heater, which turns out to have been some internal part that the manufacturer didn't seal correctly. Justin came back the next morning at no extra charge to take the unit apart and fix/re-seal the component (some kind of internal manifold) that was causing the leak. Thank you, Justin!

Daniel's service is dependable for regular spa service. He is SUPER on the job when there is…read moresomething unexpected. That's when customer service really matters, and he is a pro at it. He has the technical info and the commitment to make him valuable. It's hard to find the right person you can trust and he fills the bill! And a great family man!

Daniel is very good and easy to deal with but his wife is a whole different story. She billed me…read more$858 without giving me a quote for what they were doing. My pool was green for many weeks. They charged me $420 for labor to put chemicals in my pool at the same time they were charging me for my weekly service.I would not recommend them at this stage in their new business. Looks like we are off to small claims.

Shimmer Pool & Spa Service Napa, CA…read more(707) 256-9971 https://shimmerpoolandspa.net/ This five-star review illustrates why it's worth investing in expertise. Roger Mejia's Shimmer Pool & Spa Service offers science-based water chemistry analysis, expert service, and fair pricing. They have the knowledge and experience to handle pool and spa issues precisely and effectively, providing superb results and the highest level of customer satisfaction. Let me demonstrate this with our experience. Our pool was a swamp. Due to illness, we were unable to maintain chemistry levels, and the pool became duck-pond green, teeming with algae. We were doubtful that the problem could be remedied. We contacted our former pool company, with whom we were customers for 40+ years, and they kept putting us off for over a month, promising to come the next day and never showing up or communicating. We looked for another service and found that Shimmer was highly recommended by real people (not chatbots) on our local neighborhood social media. We called Roger Mejia, and he came the next day to analyze the situation. He used a high-tech computer water analysis device, which gave precise data on our pool's water chemistry. This expensive device is reviewed as the "future of water chemistry management." Roger explained that his scientific approach not only gives guidance to balance a pool's chemistry but saves time and money that might be wasted on unnecessary chemicals, treatments, and labor. He also noted that his staff are Certified Pool Technicians who attend regular training courses on state-of-the art methods and technologies for achieving perfect pool balance. We were extremely impressed by Shimmer's investments in technology and professional staff, as we have not seen such commitment by any other pool service we know. Roger analyzed the data from his mobile water lab and set a remediation plan, which he began to execute the next day. For each session, he analyzed changes in water chemistry and determined the most effective treatment. Roger is committed to excellence, and he persevered through the challenges that our nasty pool presented. He even drove to our home on the weekend to check water progress. The result is sparkling clear water, with a perfect and stable chemical balance, as verified by Roger's mobile water lab measurements. Shimmer did what they said they'd do and acted in a timely and effective manner. We were so impressed that we engaged Shimmer for weekly pool service. Again, we got far more than we expected. The excellent techs, Ricardo and Carlos, brought high-end equipment to test water chemistry, skim, brush and vacuum the pool, and add appropriate chemicals. A few minutes after completion of the service, we received an email detailing exactly what had been done, including a photo of the pool. The email identified the pool technician and included time and date of service, chemical readings, service notes detailing tasks performed, and chemicals used. Impressive. This transparency and comprehensive information illustrates the professionalism and integrity of Roger Mejia's Shimmer Pool & Spa Service. I know of no other business in this field that offers this exceptional level of performance. Throughout the pool rehabilitation process and the weekly maintenance, every Shimmer staff member we worked with was professional, courteous, and obviously experienced and talented. Their training was evident: they knew the chemistry thoroughly, performed their tasks efficiently and effectively, and communicated clearly and positively. Roger Mejia sets the tone for Shimmer. He is precise and thorough, consistently demonstrating his extensive experience, rigorous training, and dedication to excellence. It is rare to find a business so professional and so demonstrative of integrity. There's no substitute for this kind of quality. Richard B. Napa

At the beginning he was ok, but as things went on, things got more and more expensive, charging…read moremore monthly, more charges on things that were included before, less communication, and little accountability- He said he didn't have staff to service us anymore, and I had a new company come out and immediately the new guy said that there was zero conditioner in the water, so chlorine was not keeping, and also there was no float- they just continued pouring more and more chlorine and shock in- we have paid for half as many chemicals in a hotter time of year with zero problems. This guy is nice but needs more experience with pools and business in general.

Brian at Pool Tech is fabulous. Brian is transparent about pricing and options and I felt very…read morecomfortable working with him. As a Realtor in Santa Rosa, I would highly recommend him and the Company for an honest assessment, competitive pricing and excellent work.

Thank you! Thank you!…read moreThank you! All my pool equipment was dated and not pumping and filtering properly, so I called Pool Tech, spoke with Brian Forget, owner of Pool Tech, who came and assessed everything. As a result, my photographs say it all, awesome attention to detail, excellent work, and now I'm a very very happy satisfied customer, thanks to Pool Tech. I also asked about saltwater pools, and Pool Tech hooked me up with the best of the best saltwater system at an amazingly wonderful fare competitive price. I highly command Pool Tech, so call them, I guarantee you will agree Jeff Westbrook Santa Rosa Ca

Dave Nelson, of Nelson Pools, was instrumental when dealing with a warranty claim on my pool…read moreequipment. His son, Alex whom by the way did an awesome job installing new pool equipment was beyond timely and explained the operation and care. That was in June and the pool has Never been cleaner! If you have a pool this should be your only call for any equipment maintenance needed.

Highly recommend Dave (owner) and his technician (Alex) as they replaced my leaky pipe and…read moreinstalled a new Pentair filter unit last year on 11/1/24 as they were the 2nd company recommended by my home warranty company. Alex was on time, had a great attitude and was patient with us as he explained what needed to be done to fix our leaky pipe and recommended that we replace the old filter unit as well. Alex the owner also had a great attitude and you could tell he cared about fixing our problem in a timely manner! I believe their prices were reasonable and communication between us was great as well!

Jered has done a fantastic job taking care of our pool! He is super reliable, we can count on him…read moreto be here on his scheduled day, and communication is great!

Jared shows up when he says he is going to, is knowledgeable, and communicates whenever necessary…read more Usually the only sign that he is there is a crystal clear pool.