From the very first meeting with Ernie we felt very comfortable having him help us remodel our pool. He is very knowledgeable and has great people who work with him. Ernie worked within our budget to make our dreams turn into reality. We can't wait to use our pool this season. Our only regret is we would wish we would've had his crew do our pool decking too. This was our mistake. Everything else turned out beautiful. read more

Beyond Pool Care - Pool Cleaners Near Me - Cotati, California

We have a cover and an immaculate pool up-to early this year when we found algae growing on the side of our pool along the steps. Found out they were simply throwing chlorine into our pool once a week rather than using our chlorine tower. Beyond Pool Care started good a couple years ago, but has gone downhill since late 2020. Started having very high turnover so different people cared for our pool every 2-3 months. Our emails used to be responded to with a day, but starting recently, responses take 4-5 days. And now, they simply didn't attend to our pool last week and nobody replied to email. read more

Ernie came out and restored our Jacuzzi hot tub that we've had dormant for a few years. He replaced jets, a new pump etc. He made sure it was immaculately clean and in perfect running order. We could not have been happier, and in fact beyond happy. Came for two appointments when he said, stayed untill all work completed. Six stars if we could read more

Sad but true, my experience with Ernie stacked up negative points at every turn. Late December 2017 First he signed me on to regular service and the written in service amount was more than the verbal quote - said he forgot they had raised their rates at year end. I got billed for cleaning the filter - see picture. He may have knocked off the big stuff, but the filter fins were not cleaned. $110, plus $47.50 to 'service' the pool' .January's bill was $279. Then I get a bill of $85 for an hour of labor to diagnose that the pool sweep needed new tires, plus plus so February is $285. I get a bill for March but - guess what, Ernie was never at my property in March. When I asked him about this he 'forgave' the March billing - and I moved on. Now, more than 3 months later - Ernie had dumped so much chlorine into my pool the Chlorine level in my covered pool was still 8ppm June 4th! read more

Beyond Pool Care - $110 charged for 'cleaning' filters - Pool Cleaners Near Me - Cotati, California

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I had an appointment at 9 am. Technician called at 9 am on the same day to reschedule. Lack of respect for other people's time.

Doesn't pay his subs and does crappy work..... does not get back to clients in a timely manner about their complaints and takes six months to finish up details on his water features. read more

This company has basically left us with a useless guarantee. Nothing was ever fixed. In fact, they cashed a check for over $4,000 for pool equipment they never ordered, let alone delivered and installed. After over a year of back and forth and many ignored messages, we are filing a formal complaint with the Contractors License Board and hoping to determine the company's insurance company to file a claim. The company has now disconnected their phone line and emails. Moreover, the owner is in the Philippines (but has no money to pay us back) while we deal with his incompetence. This was a fire rebuild and we are sick of the lack of professionalism by yet another contractor. DO NOT EVER DO BUSINESS with this company or Ernie (Ernesto) Ibarra. read more

Things are better now. Got all equipment installed and working like a charm. Ernie came through as promised - fingers crossed on the final inspection but like the others before this should be a breeze. read more

A snake oil salesman...... Beyond Pools took over our pool service fall of 2020. They failed to change over pool to Salt, they failed to respond in any reasonable timeframe on inquiries, they hiked their rate 20% "due to Covid" after two months with no response to our questions around this, they doubled their proposal price on a project after we signed estimate (and were $1,500 higher than any other estimate we received - to dig a hole and fill with sand), they billed for services not provided, they fraudulently retained CC information and would sporadically run charges. And the best part, they consistently failed to clean the deep end of our pool because the guy couldn't reach it. A "pool cleaning company"! You can't make this stuff up! I've read the reviews here, on Google, and spoke to a few folks we know that used and quickly fired Beyond Pools.... The consistent theme is poor management, poor hiring choices. At some point take accountability for just being a bad business person. A very unprofessional, unscrupulous small business you should avoid at all costs. read more

BEWARE SAFETY ISSUES This is the worst possible move you can make by allowing these people on your property. My pet (dog) was injured (poisoned) as a result of the negligence of their employee who left behind a dangerous chemical substance that she ingested. This was a tube of some sort of chemical pool substance about the size of a toothpaste tube. Then, to make matters worse, they denied that they were responsible. I am writing this as having never in my life posted a review on Yelp. However, I consider this issue serious enough that the public should be warned. If you have pets, children, or both, then I would think twice before calling this company for pool service. Hurt me once...shame on you...Hurt me twice and shame on me...NEVER AGAIN!! read more

Beyond pool has been Servicing my pool and spa for two years they have also helps with some cool tech gadgets to get my pool and hot tub connected to my cell phone Earnie the owner is a great guy, very helpful. They have been ok with my dogs and gates. All good service so far! read more

I only hired him to show me how to care for my pool and ended up having him sign on for monthly service! He was very informative, and I swear the pool looked better after he performed the first service of chemicals and cleaning. I had no idea that pool maintenance changed throughout the seasons but it does, and though I want to be able to manage my pool on my own, it's nice to have some help. Then it was time for the first appointment, Friday afternoon Ernie called at 3:00ish to say he was behind schedule and couldn't make it. I had made a point to be home Friday afternoon because I have a temperamental​ German Shepard and need to be present. I Found myself being accused of being inflexible​ and was told he may or may not show up on the scheduled day or time as a rule. I wish he would have begun the conversation with this because a day with a window is acceptable, but 'as I please Louise' doesn't work for me, and more importantly, it doesn't work for Walter. Initially, ​we agreed to a one time charge, but since I signed up for his maintenance​ program it cost more. Ernie didn't show up for his first appointment and told me that my account was prorated and he 'owed me nothing.' In my opinion he owed me the difference between the first quoted one time visit and what I paid! My impression, It's all about Ernie, but at my house, ​it's all about Walter the German Shephard who will go into detail with anyone who enters his backyard unexpectedly. The service isn't beyond, but his ego is! read more

If I had the option for ZERO stars it still wouldn't be justified. Ernie at beyond Pool Care care was horrible to work with!!!!! We were made promise after promise and after a year we had to fire Beyond Pool Care and get another contractor to finish our project. Ernie tried to give us a bill for $73,000 over the original contract, if we wanted him to finish the pool (for increased costs from COVID) I think $73,000 is a bit much for increase in costs!!!!! His workers did horrible work and were very extremely disrespectful to my husband. They failed to do simply requests and we caught so many major mistakes that could have costs us thousands of dollars in repairs. I would NEVER I mean NEVER recommend Beyond Pool Care!! They took out any joy we had and made the entire process extremely stressful!!! Please save yourself and your wallets and don't use Beyond Pool Care!!!! read more

They responded quickly to my call ,a broken clamp on the pool solar causing a leak. They arrived made the repair in short order. They were friendly and very professional. I would differently used them again read more

After two years of service apparently Beyond Pool Care is too busy to work with our schedule. So for the last few months they have either been late or not shown up to clean our pool and had to reschedule. After asking several times if a different time and day would work for them, to which I got no response, they quit coming. Now instead of using my pool on this beautiful day I am trying to treat it and clean the algae that has started in the two weeks since they were here last. I would not recommend Beyond Pool Care if you need them to show up with any kind of schedule. read more

We've been loyal customers of Beyond Pool Care for a few years now and they've been excellent. Pool and Spa issues are usually emergency type situations and Ernie and crew always come out promptly to solve the problem. They're always great with regular service as well and we've never had algae even at the height of summertime when it's 95+ degrees. Their pricing is fair and I would highly recommend them. read more

Ernie is one of the most respectable men we have ever had the pleasure of knowing. My team and I trust him and his ability to provide top notch service every time! Dealing with Real Estate as much as we do, it is so important for us to have a great resource like Beyond Pool Care to recommend my clients to. They get our stamp of approval :) read more

Ernie has been working at our property for almost 3 years, managing our pool, spa and taking on household projects as well (ie painting, installations, appliance repairs, etc). He keeps an watchful eye on the pool and house and is very good about letting us know when repairs or maintenance is needed. His estimates and billing are in congruence (no surprises). As other reviews have mentioned, there can be periodic delays but nothing of real consequence. We have often have vacation renters at our home and when (pool or house) emergencies arise we know that we rely on Ernie to be there, no matter the hour of the day. Ernie truly is "pool care and beyond" and we love working with him! read more

I've been using Beyond Pool Care for about 4 years now. They have continually provided great service. They do all my pool maintenance from keeping it clean and algae free to running smoothly. When I first hired them, I need to have some leaks fixed and some equipment repaired and replaced. They too care of it all. I've been very happy with them. read more

Ernie Ibarra at Beyond Pool Care has been extraordinary, returning calls promptly, serving multiple properties we manage, cleaning and straightening out prior problems and a great communicator to boot. The pools look sparkling clean now thank to he and his crew. - Pam, Healdsburg Property Management read more

This guy is awesome. I was having trouble with the water in my pool and called to see how much it would cost to have it cleaned. (keep in mind this is a small temporary pool) Instead of quoting me some crazy price and coming out, he talked me thru exactly what steps I needed to take to fix the problem myself, saving me a ton of money. And also said if I had any other problems or questions to feel free to call back and he would help me out. So thankful for honest, helpful people like this guy. read more

I find it hard to post this, but I think perspective customers should be warned. Ernie himself is a great guy, very honest and is trying his hardest to please all his customers (Ernie is the owner). Unfortunately, Ernie can't service all his customers so he has employees, which change very often. So with this comes inexperienced spa maintenance workers. It became a regular occurrence that the spa was not clear, meaning a phone call to Ernie. We pay for weekly service and have had to call multiple times regarding our spa. When you pay for a service, you expect it to not only be done, but be done correctly. This is not the case with Beyond Pool Care. With the growth of Ernies business he hired an office administrator, who is not professional when it comes to dealing with their customers. I hope that his business is able to hire competent people who understand the chemistry of balancing water and customer service. I had a new company take over and they would not touch our spa until we completely drained and refilled with fresh water (if that gives you any idea how screwed up our water was). read more

I've been using Beyond Pool Care to service my pool and spa for the last few years and, given their superb service, and Ernie's consistently excellent and responsive service, felt compelled to give this company a top notch review here. The owner, Ernie, checks all the boxes you look for - reasonable prices, no surprises, consistently good service, and open and responsive to feedback when something isn't meeting your particular expectations. Ernie's staff - when I have had the chance to meet them - are all friendly, professional, and courteous and seem knowledgeable​ about their work in general and my systems in particular. My pool and spa are always spotless and well maintained and the chemicals balanced. Where Ernie personally goes above and beyond is in situations where things break down or require emergency service. We live part-time​ at our home in Guerneville and rent our place when we are not there. Given this, I rely on Ernie to help me out when there's an issue. Ernie is exceptionally responsive and has been always ready to come to the house the very same day to deal with problems that my guests report. Recently, guests paid to heat the pool during a winter stay. The heater wasn't working when I went to turn it on. Ernie agreed to come out the very same day, quickly diagnosed the problem as a faulty igniter, arranged for a friend in the parts store in Santa Rosa to drive the part out, and Ernie personally installed it at 6 am the very next morning. I had the pool heating in time for my guests. He's helped me numerous times with this sort of "emergency" and I can imagine relying on anyone else. With Beyond Pool Care, you'll get the reliable basic, affordable pool and spa care you want and great rapid response in those emergency repair situations that come up. I can't recommend them more! read more

Ernie and his guys have done a fantastic job with our pool and spa! After resurfacing the pool, we had a crazy tight deadline to get everything up and going before a 20 person party. Beyond handled it professionally and had everything ready to go well before our party. They have continued to be courteous and we have never had anything less than a pristine pool and spa. read more

We have been using Beyond Pool Care for about two years and have been consistently happy with their service. Ernie is conscientious, knowledgeable and works hard for his customers. He tackled some issues with our pump, got right on it and didn't give up until it was fixed. He also manages the solar heating for us and has done some repair to the 35 year old system. His prices are very reasonable, he communicates, performs quickly and efficiently and we feel our pool and operating systems are being well cared for. I highly recommend Ernie and his crew. They do great work. read more

Ernie does a great job. Always responsive and keeps us informed about various things that come up. Highly recommended.

We initially contacted Ernie to quote us on a safety fence for our pool. He was considerably cheaper then our current pool/spa company wanted so we went with him. He installed the fence quickly and did a great job. I really liked interacting with him so we got a quote to have him manage our pool/spa weekly maintenance and he of course was more affordable then our current company so we switched in January to use Ernie. He is dependable, honest, and does what he says he will do. He takes his time and makes sure everything is done correctly with our complicated older system. We are extremely happy with Ernie and if you are looking for an affordable pool/spa service that is meticulous with your pool he is your guy! I highly recommend him. read more

We went from 60 to 0 in a couple of years. Service was great to begin with-I was flexible, he was as well. But this past Mid Dec. the hydrostatic valve opened and groundwater started filling the pool. He called me to let me know what the pool looked liked. He said he would consult someone on the problem. After a couple of weeks I called to find out what was wrong. He said the valve had opened and got stuck and would cost $2400 to fix the problem, which he said included drilling a hole in the pool to drain the water coming in and then patching the hole. What did I know? Sure, fix it. Another month passes and no repair. I come up at the end of Feb. and find him draining the pool, which he had to clean with acid since it had sat growing algae for 2 months. I noticed no hole in the pool and yet he still wanted $2400 for the work. I asked why so much for so little work, that I pointed out could have been done at the outset. He said I was paying for his "expertise", not his time. Seriously. I called around and found out this repair is done by a diver who fixes the valve for $650. For someone who came across as sincere and honest at the outset, the biggest disappoint was to discover the depth of his dishonesty and his inability to admit his errors. Beyond Caring might be more appropriate. As my pappy said, "trust no living son of a bitch and walk quietly around the dead". I'm learning... read more

Ernie is honest and reliable. Rates are reasonable. Very respectful and helpful. He stands behind his work, and will go the extra mile to make sure your are a happy & satisfied customer. read more

Ernie has been servicing my pool for about a year now and does a fantastic job. His rates are far below the rates of his competition and his service is head and shoulders above any of the other pool companies that I've used. He's very hard working and is a man of integrity. He goes the extra mile in everything he does. My pool water is crystal clear, the chemicals are always balanced and he stays on top of every aspect of my pool and pool equipment. I highly recommend Beyond Pool Care! If you're not happy with your current pool service or not pleased with the price you're paying, give Beyond Pool Care a try. You'll be glad you did! read more

Ernie Is simply amazing! We had a pool guy who wasn't really optimizing our pool. Ernie came in and fixed all the problems. Got rid of all the calcium deposits that had built up in the tiles. The pool looks Incredable and he went way out of his way to make it happen. I own a company live people who come in and dazzle you. He is a consummate pro who just make you happy: read more