Shimmer Pool & Spa Service Napa, CA…read more(707) 256-9971 https://shimmerpoolandspa.net/ This five-star review illustrates why it's worth investing in expertise. Roger Mejia's Shimmer Pool & Spa Service offers science-based water chemistry analysis, expert service, and fair pricing. They have the knowledge and experience to handle pool and spa issues precisely and effectively, providing superb results and the highest level of customer satisfaction. Let me demonstrate this with our experience. Our pool was a swamp. Due to illness, we were unable to maintain chemistry levels, and the pool became duck-pond green, teeming with algae. We were doubtful that the problem could be remedied. We contacted our former pool company, with whom we were customers for 40+ years, and they kept putting us off for over a month, promising to come the next day and never showing up or communicating. We looked for another service and found that Shimmer was highly recommended by real people (not chatbots) on our local neighborhood social media. We called Roger Mejia, and he came the next day to analyze the situation. He used a high-tech computer water analysis device, which gave precise data on our pool's water chemistry. This expensive device is reviewed as the "future of water chemistry management." Roger explained that his scientific approach not only gives guidance to balance a pool's chemistry but saves time and money that might be wasted on unnecessary chemicals, treatments, and labor. He also noted that his staff are Certified Pool Technicians who attend regular training courses on state-of-the art methods and technologies for achieving perfect pool balance. We were extremely impressed by Shimmer's investments in technology and professional staff, as we have not seen such commitment by any other pool service we know. Roger analyzed the data from his mobile water lab and set a remediation plan, which he began to execute the next day. For each session, he analyzed changes in water chemistry and determined the most effective treatment. Roger is committed to excellence, and he persevered through the challenges that our nasty pool presented. He even drove to our home on the weekend to check water progress. The result is sparkling clear water, with a perfect and stable chemical balance, as verified by Roger's mobile water lab measurements. Shimmer did what they said they'd do and acted in a timely and effective manner. We were so impressed that we engaged Shimmer for weekly pool service. Again, we got far more than we expected. The excellent techs, Ricardo and Carlos, brought high-end equipment to test water chemistry, skim, brush and vacuum the pool, and add appropriate chemicals. A few minutes after completion of the service, we received an email detailing exactly what had been done, including a photo of the pool. The email identified the pool technician and included time and date of service, chemical readings, service notes detailing tasks performed, and chemicals used. Impressive. This transparency and comprehensive information illustrates the professionalism and integrity of Roger Mejia's Shimmer Pool & Spa Service. I know of no other business in this field that offers this exceptional level of performance. Throughout the pool rehabilitation process and the weekly maintenance, every Shimmer staff member we worked with was professional, courteous, and obviously experienced and talented. Their training was evident: they knew the chemistry thoroughly, performed their tasks efficiently and effectively, and communicated clearly and positively. Roger Mejia sets the tone for Shimmer. He is precise and thorough, consistently demonstrating his extensive experience, rigorous training, and dedication to excellence. It is rare to find a business so professional and so demonstrative of integrity. There's no substitute for this kind of quality. Richard B. Napa

At the beginning he was ok, but as things went on, things got more and more expensive, charging…read moremore monthly, more charges on things that were included before, less communication, and little accountability- He said he didn't have staff to service us anymore, and I had a new company come out and immediately the new guy said that there was zero conditioner in the water, so chlorine was not keeping, and also there was no float- they just continued pouring more and more chlorine and shock in- we have paid for half as many chemicals in a hotter time of year with zero problems. This guy is nice but needs more experience with pools and business in general.

What a difference a great partner makes on handling a pool! I was not happy with the company…read moreworking to maintain and care for the pool and tried to work with them on improvement and understanding. But, sadly, that was not possible and we had to move on. I need someone to at least communicate and inform instead of just want to collect a monthly bill for minimal/no effort or work. I was lucky enough to connect with Larry at Pool Dudes. Just night and day from the previous company. He followed-up to get the business and inspect the situation. He generated a report after testing. He explained the situation and how he would recommend to proceed. He was immediately trustworthy and fair along with outlining a reasonable approach to moving things forward. Just a month or so in and we already are seeing a dramatic improvement. Larry really takes pride in addressing the problems and options along with making it happen. We are very happy and highly recommend Pool Dudes.

Great services and knowledgeable, professional! You should…read morecall for an estimate if you are having any doubt with your current service!

Dave Nelson, of Nelson Pools, was instrumental when dealing with a warranty claim on my pool…read moreequipment. His son, Alex whom by the way did an awesome job installing new pool equipment was beyond timely and explained the operation and care. That was in June and the pool has Never been cleaner! If you have a pool this should be your only call for any equipment maintenance needed.

Highly recommend Dave (owner) and his technician (Alex) as they replaced my leaky pipe and…read moreinstalled a new Pentair filter unit last year on 11/1/24 as they were the 2nd company recommended by my home warranty company. Alex was on time, had a great attitude and was patient with us as he explained what needed to be done to fix our leaky pipe and recommended that we replace the old filter unit as well. Alex the owner also had a great attitude and you could tell he cared about fixing our problem in a timely manner! I believe their prices were reasonable and communication between us was great as well!

We have been using Sonoma Pools Service for a little over a year and have been very happy with the…read moreservice. They have exceeded expectations on repairs and issues and have an awesome customer service office team and the weekly service has been great, our pool has never looked better (special shout out to Brendan who does the weekly service). Highly recommend them!

I don't know how to update or edit my previous review last month. However I have follow details on…read morethe service. I couldn't be happier. The attention to detail and thoroughness of their service is impressive. Babysitting the pool to bring it to pristine with constant monitoring and many visits the pool is awesome.

We had this company give us a bid to clean some mold from the pool and do weekly maintenance which…read morewas not so bad, $49 per week to do pool maintenance. REVIEW IS ABOUT PRICING NOT SERVICE. WE DIDNT USE THIS COMPANY because we feel their prices are a ripoff. It is absurd that they charge $165.00 per hour for repairs (like cleaning mold PLUS chemicals) and $500 x hour for emergency calls! In the mean time most companies charge $30 x hour for repairs and $120 x hour for emergency calls. I am only writing this review because I want my neighbors in Sonoma to be aware that Geo Pool's price seem to be excessive and a ripoff. We are working with Sonoma Hot Tubs and Pools

17 year old spa died, John attempted to eliminate problems very methodically and Jean was super in…read moreterms of options and communications. Service unlike anything I have experienced in Sonoma. We opted to try and salvage spa, new controls, skids, etc. and avoid landfill. Works wonderfully, within estimates and a pragmatic solution thanks to John's persistence, calls to manufacturers, and constant communications. An environmentally and satisfactory solution, not without risks, but clearly articulated. Thanks.

I had Crystal Clear Pool & Spa install a Pentair heat pump for my pool in Sonoma and they did an…read moreabsolutely top notch job. Fair quote, no surprises. When a part failed during installation they identified it themselves and made sure a replacement part arrived quickly. They've also been very responsive doing annual service. The heat pump works like a charm and these guys are great.

If I could leave less than 1 star I would! Unbelievably bad service and unprofessional. They have…read morespent more than 5 months trying to fix my spa problem. They have ordered wrong parts, routinely ignore emails and texts and then they say it's fixed but they never updated the software! This is the worst experience I have ever had with a contractor in my life! And never a word of apology or recognition of their terrible service! I hope customers will read this and be spared all the headaches I have had with this company!

Daniel's service is dependable for regular spa service. He is SUPER on the job when there is…read moresomething unexpected. That's when customer service really matters, and he is a pro at it. He has the technical info and the commitment to make him valuable. It's hard to find the right person you can trust and he fills the bill! And a great family man!

Daniel is very good and easy to deal with but his wife is a whole different story. She billed me…read more$858 without giving me a quote for what they were doing. My pool was green for many weeks. They charged me $420 for labor to put chemicals in my pool at the same time they were charging me for my weekly service.I would not recommend them at this stage in their new business. Looks like we are off to small claims.

I met Frank to get an estimate. He was on time, very communicative about his actions to solve my…read moresevere pool issues. He's been on task100% impressing me on follow up. Let me bottom line this. Customers who engage him are LUCKY to have his expertise. I've had a couple other services over time resulting in disappointments.

The last thing I needed was a solar panel leaking. I called Frank Bustamante, the owner of Holy…read moreParadise Pools, and left a voice message. Frank responded within a day which made me happy. He said he would be by before noon. He showed up on time. He was friendly, professional, and he explained what the issue was with my Solar panel and he fixed it. He did not try to upsell me anything and he did explain what could happen in the future because my solar panels are extremely old. I feel like I know what to expect and to plan for it. But for today everything is fixed and good to go! I would recommend this pool company in Santa Rosa!