Angel is attentive to the pool's needs and to our requests and inquiries. The pool always looks…read morecrystal clear upon his departure. Additionally , Angel is a pleasant person to work with!

After stock many months of increased costs, I have canceled this service for my hot tub . They…read moreraised their monthly fee and started adding charges for chemicals so it worked out to about a 25% increase. Overcharged for a drain and clean as well. Seems like a "whatever the market will put up with in Marin" I did appreciate the weekly service guy (there were rough periods along the way) and Mike handled some repairs and did a great job.

Francisco is a awesome guy and a true pool professional. He knows everything from pool equipment to…read morepool cleaning. He showed up 2 or 3 times and went above and beyond. I highly recommend him for pool cleaning, equipment inspections, troubleshooting, or anything pool-related. He's a true pool expert. I'll definitely be calling Francisco again on the next one. Highly recommend Francisco and his family. Thank you so much.

Great service and friendly staff. Dona great job of caring for our pool in San Rafael!read more

I reached out to Hector because of his 5-star rating. My hot tub had developed a specific issue,…read moreand the products available to a consumer hadn't worked in the long run. I sent some photos to Hector's cel so that he could be informed of what the issue was, and what I had done so far. He quickly diagnosed the problem and returned the next day with the necessary part. He was professional, communicative, and very reasonably priced. He also made suggestions about water treatment; and how to make a repair to the sagging cover to make it last longer. I will use him again when the occasion arises.

Our hot tub stopped turning on, even after resetting the plug multiple times. Hector responded to…read moreour request right away and was out to our house the next day. He was highly knowledgeable and got our tub back up and running within a couple hours, and was super friendly and helpful, providing us with some tips about how to keep our tub clean without using chemicals. Highly recommend!

I wish I had called Touissant months earlier. Our hot tub is about four years old and kept shorting…read moreout, and I kept putting off dealing with it because I assumed it would be expensive. I finally started searching locally and saw a bunch of great reviews for Magic Wand Spa Repair, so I decided to reach out. I called on a Saturday and actually reached Touissant directly, who was hosting his daughter's birthday party. He really didn't have to answer, but he still did, listened to the issue, talked through what he thought might be going on, and promised to follow up on Monday. Which he totally did, and then came out the very next day. Once he was here, he diagnosed the problem right away, showed up with the part he suspected we would need, and fixed everything while explaining what he was doing. His rates were clear and reasonable, and the tub has been perfect ever since. Touissant knows his stuff, he is dependable and incredibly responsive, and he is just a genuinely hard-working, good person who cares about his customers. I joked with him that I hope I don't have to see him again, but if anything ever goes wrong with our hot tub, he is the only person I will call. Highly recommended!

Touissant was very helpful explaining the repair process and fixed my leak quickly. I'm very glad…read moreI have found someone I trust to fix my hot tub!

Wow, I got a great service from the HT doctor (Randy) yesterday!…read more After getting an outrageous quote from a popular electrician to replace the hot tub receptacle and plug I thought I'd try the Hot Tub Doctor. They helped me years ago and saved me a great deal of money. Once again they came through with fast, professional and courteous service. I paid 1/3 of what the electrician quoted me including the part which he had in his truck. No waiting to order my parts. My tub was up and running and still warm so I was able to enjoy a soak that evening! Highly recommend the Hot Tub Doctor!

came to my house, opened the panel, took the stickers with bar codes and said he would get back to…read moreme with details. then he ghosted me. never returned any of my phone calls.

I am in the middle of a new pool project with Rick from premier pools Novato. Very good…read moreexperience, great guy, very knowledgeable contractor

Rick and the team at premier pools were fantastic. They were clear on the options and the proposal…read more They hit their deadlines and did a great job on our pool. Definitely recommend him.

We have been using Sonoma Pools Service for a little over a year and have been very happy with the…read moreservice. They have exceeded expectations on repairs and issues and have an awesome customer service office team and the weekly service has been great, our pool has never looked better (special shout out to Brendan who does the weekly service). Highly recommend them!

I am very happy with Sonoma Pool Service. Angel from Sonoma Pool Service is so reliable and…read moreknowledgeable. He keeps an eye on everything pool and spa related, and, in addtion to that, he is such a nice and very helpful person.

I agree, buying a hot tub is like buying a car, maybe worse. I have bought many hot tubs the last…read more30 years. "Costco", so-so--many issues. The" soft tub" is awesome, it is light weight goes every where and plugs right in but the jets are just for filtering the water for the most part. 2009 bought a "Hot Springs" they make a very nice tub as well but I didn't like the jets, not enough presser, some times hard to balance the water and design of the jets don't come close the sundance. If you want a tub that is easy to operate as far as ,keeping water clean and balanced and has the jets--that will rock your world buy a "Sundance" The jets hit the right part of your body ,you can adjust them from soft to blow you out of the water, presser. Which is what I like. John was a very helpful in finding the best fit for my husband and I. Yes, you must have 220 which might not work for everyone but it is well worth it. I'm going in the tub for the third time today . Service so far has been great! ( if it's a problem I will write about it.) Delivery was prefect and they had a long haul with four sweet guys.

Never buying a hot tub here again. On my second Sundance spa. The first one lasted over 20 years,…read morewhich is great -- but when I called paradise valley spa for service (the only company that could service a Sundance Spa for that issue, they came out 3 times to fix the same issue and charged me each time. I ended up buying a new Sundance. Now less than two years later, still under warranty, I call them to come out for a "flow switch error" and they say it's fixed ... but it's not. They've come out twice and it's still not fixed. Now they won't return my calls!!! Their service department is unhelpful and your hands will be tied! Don't waste your money. Buy a HotSprings Spa or any other brand.

I have been going to Don Johnson's for my pool needs for years and have never been disappointed!…read more The customer service is top notch. Taylor, Shelby and Ryan are so helpful, knowledgeable and professional. And Woody is always there with a smile and a friendly greeting!! I highly recommend Don Johnson's for all your swimming pool needs. Also, it feels great to support a long-standing, local business. Thank you, Woody and Team DJPS!

I can't say enough wonderful things about Don John's Pool & Spa! I have always worked with Taylor,…read moreand she is absolutely fantastic. She is incredibly helpful, friendly, and genuinely seems like such a happy, kind person. Her customer service is exceptional! Everyone I've interacted with at Don John's has been professional, knowledgeable, and truly an expert in what they do. You can tell they care about their customers and take pride in providing excellent service. It's so refreshing to find a business where you can count on great people, expertise, and outstanding customer service every time. I wouldn't go anywhere else for my pool and spa needs. Highly recommend Don John's Pool & Spa!

We recently bought a new Caldera spa from this company and had a fantastic experience throughout…read morethe entire process. The showroom may not be the newest or flashiest, but that ended up being a benefit -- they have a wide variety of models available to see in person and can source nearly any option you might want. What impressed us most was the level of knowledge and attention we received. Jim and his team clearly understand these products extremely well and focused on helping us choose the best spa for our family instead of simply pushing a sale. Their pricing was very reasonable, but the biggest value came from the service and support they provide. Before delivery, Jim personally visited our home twice to review the setup area and ensure everything was prepared properly. He was also involved during delivery and installation, and everything went according to plan. They spent time walking us through the spa features and explaining maintenance as well, which was especially useful since owning a hot tub involves more upkeep than I had remembered. Our spa was only recently installed, so I can't comment on long-term service yet, but based on everything we've experienced so far, I'm confident they'll continue taking great care of their customers. I'm really glad we chose not to take the Costco route (and that's coming from someone who shops there often). Buying a spa turned out to be a more involved decision than I initially expected, and having experienced professionals helping along the way made the process much easier.

This is a remarkable company that has been in business for decades, run by a father and son team…read more Father Jim does the sales and runs the showroom while son James does the field/service work. They have vast and detailed knowledge and experience in the field, and are amazingly ethical and honest with their information, happily explaining everything and answering any questions with complete candor. Absolutely no effort to upsell, in fact their emphasis is on saving the customer money while making sure they get the product that's right for them and passing along useful knowledge that would be known only to insiders. Anyone would be crazy to use any other source for spa purchase or service. I just had James replace the original pump and do other supplemental service and repair on a 15 year-old hot tub I bought from someone else long before I learned of this company. I was amazed--the whole experience turned out to be a real pleasure because of the quality of the work, his great attitude and easy-going nature, the speed of both scheduling and performing the work, and the very reasonable cost. He went out of his way to answer all of my many questions in detail, and with a smile. I simply can't recommend this rare company highly enough. It's the way all such companies should be run and so few are.