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Shimmer Pool and Spa Service

4.6 (9 reviews)
Closed • 7:00 am - 5:30 pm

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Response time

4 hours

Response rate

100%

Services - Shimmer Pool and Spa Service

Pool chemical testing and balancing

Pool cleaning

Pool draining

6 More Services

Pool installation

Pool maintenance

Pool remodeling

Pool repair

Pool skimming

Pool winterization

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8 months ago

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5 months ago

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2 years ago

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3 years ago

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Roger M.

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Roger M.

Thank you very much! It was a pleasure working with you!

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Keith Reuter’s Pool Service

Keith Reuter’s Pool Service

(4 reviews)

Tried them for a year. Inconsistent service and over priced…read more Consistently missed service appointments and would not credit my account unless I asked for it. Never came the same day of the week, let alone a consistent time of day. Final straw was when I asked them NOT to perform service on a specific date because I would be out of town (I have an indoor spa). They told the tech not to come, but he did anyway. He also left the door to my house open! I was out of town so I couldn't close it (my alarm company informed me the door was left open) and I had to call them twice to get someone to go close the door they left open. Many more horror stories to share...

After two years of pretty good service, suddenly things went very wrong. During those two years,…read morethe only minor issue was that my pool was not brushed every week. Other than that the pool man who came out every week was fine, friendly and helpful. Then he had to stop working for a month or two due to an injury and suddenly our monthly bill more than doubled. Without our approval or knowledge the person who came (while our usual man was away) ordered lots of chemicals including a $45 bottle of Scaletec when we already had an almost full bottle of it on our shelf that we paid for a month earlier. I was later told by a previous Keith Reuters employee that the people who clean the pools are paid commission on every chemical sale. That seems like an odd conflict of interest which could encourage their pool cleaners to put unneeded chemicals on the bill to line their own pockets. The company also performed extra labor without our prior approval even though I told them in the beginning not to do any extra work without checking with us first. This included a bill for $23 in labor call out charge to install a $1 hose washer that involved unscrewing a hose, placing the washer there and screwing the hose back on. It didn't solve a problem, it wasn't an urgent situation, and I could have easily done it myself. So I called the office and spoke to Matt, the owner. I asked him to look into why they suddenly added $130 in chemicals and why they performed two extra services charges without checking with us before the work was done. He said he'd check into it and I never heard from him again even after leaving another message. That previous Keith Reuters employee I talked to also said that Matt cares about the big clients (companies) but not the little clients (home owners). This is second hand information, but it sure fits my experience.

Clean Pools - Rohnert Park, Cotati, Santa Rosa, Fountain Grove, Kenwood, Windsor, Sonoma County, residential, commercial, vacation rental, pool service.

Clean Pools

(29 reviews)

I dont have any first person experience with clean pools, besides setting an appointment for them…read moreto meet up with my old man. They were very quick to respond to my message / phone call which is huge since my dad was with out pool service for a couple months and was flaked on a couple times. After my pops meet up with Clean Pools he was very impressed and started service immediately. They are very knowledgeable and got his pool looking better then i've seen it before. He is also getting a hand rail installed in the pool and hot tub so he can safely use them. Ill Definitely recommend them to anyone i hear looking for a new pool professional

I have in text from Seth saying he is not the owner and can not help me with any issues but on Yelp…read morehe clearly says that he is the owner. Folks watch out for this company. They serviced my pool on two weeks and they billed me for a month of service. The pool cleaning lady came out and did not even have experience with the equipment, cleaning person told me that my salt balance is off and asked her to are you going to adjust the the machine and she said that she does not know how to work it. I texted Seth and he said he does not all employees know how to adjust it and they all do a different job and not all have experience that is all in text. Then how are they going to keep my salt water adjusted properly. They do not send someone else to do it. Also there communication is terrible I texted Seth on few issues like some repair and replace a pump. Did not answer me till a few days after and said that he is sorry and but he is to busy and was not able to get to me. The future with this company would have been a disaster no experience for the employee with machines and equipment and bad communications. Also after two weeks not happy with service Seth says he is sticking me with the one year contract and trying to force me with 1800.00 dollars. Do not sign contract because they can give you terrible service and try to stick you with contract. He threatened me with the lawyer of suing me instead of trying to make matters better. I have all this in text by Seth. Watch out watch out for this company.

Shimmer Pool and Spa Service - poolcleaners - Updated May 2026

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