Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.

I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

I wish I had called Touissant months earlier. Our hot tub is about four years old and kept shorting…read moreout, and I kept putting off dealing with it because I assumed it would be expensive. I finally started searching locally and saw a bunch of great reviews for Magic Wand Spa Repair, so I decided to reach out. I called on a Saturday and actually reached Touissant directly, who was hosting his daughter's birthday party. He really didn't have to answer, but he still did, listened to the issue, talked through what he thought might be going on, and promised to follow up on Monday. Which he totally did, and then came out the very next day. Once he was here, he diagnosed the problem right away, showed up with the part he suspected we would need, and fixed everything while explaining what he was doing. His rates were clear and reasonable, and the tub has been perfect ever since. Touissant knows his stuff, he is dependable and incredibly responsive, and he is just a genuinely hard-working, good person who cares about his customers. I joked with him that I hope I don't have to see him again, but if anything ever goes wrong with our hot tub, he is the only person I will call. Highly recommended!

Touissant was very helpful explaining the repair process and fixed my leak quickly. I'm very glad…read moreI have found someone I trust to fix my hot tub!

I highly recommend Pool & Spa Doctors. Tony came out on time and with all the tools necessary to…read morefix my spa which hadn't been working for over a week. He found the problem and replaced the part and had it up and running in an hour! He was very thorough and knowledgeable. Explained the problem, showed me the damaged part and replaced it. He is very personable too. He's my spa go to guy now!

Great experience! They communicated clearly and quickly. Tony came and quickly and professionally…read morediagnosed the issues with my hot tub, noting a significant safety issue with the electrical which he was able to repair. He was able to take care of each of the problems within an hour and was on his way. Very friendly, communicative, professional, and reasonably priced. Highly recommend and will be using again.

Shimmer Pool & Spa Service Napa, CA…read more(707) 256-9971 https://shimmerpoolandspa.net/ This five-star review illustrates why it's worth investing in expertise. Roger Mejia's Shimmer Pool & Spa Service offers science-based water chemistry analysis, expert service, and fair pricing. They have the knowledge and experience to handle pool and spa issues precisely and effectively, providing superb results and the highest level of customer satisfaction. Let me demonstrate this with our experience. Our pool was a swamp. Due to illness, we were unable to maintain chemistry levels, and the pool became duck-pond green, teeming with algae. We were doubtful that the problem could be remedied. We contacted our former pool company, with whom we were customers for 40+ years, and they kept putting us off for over a month, promising to come the next day and never showing up or communicating. We looked for another service and found that Shimmer was highly recommended by real people (not chatbots) on our local neighborhood social media. We called Roger Mejia, and he came the next day to analyze the situation. He used a high-tech computer water analysis device, which gave precise data on our pool's water chemistry. This expensive device is reviewed as the "future of water chemistry management." Roger explained that his scientific approach not only gives guidance to balance a pool's chemistry but saves time and money that might be wasted on unnecessary chemicals, treatments, and labor. He also noted that his staff are Certified Pool Technicians who attend regular training courses on state-of-the art methods and technologies for achieving perfect pool balance. We were extremely impressed by Shimmer's investments in technology and professional staff, as we have not seen such commitment by any other pool service we know. Roger analyzed the data from his mobile water lab and set a remediation plan, which he began to execute the next day. For each session, he analyzed changes in water chemistry and determined the most effective treatment. Roger is committed to excellence, and he persevered through the challenges that our nasty pool presented. He even drove to our home on the weekend to check water progress. The result is sparkling clear water, with a perfect and stable chemical balance, as verified by Roger's mobile water lab measurements. Shimmer did what they said they'd do and acted in a timely and effective manner. We were so impressed that we engaged Shimmer for weekly pool service. Again, we got far more than we expected. The excellent techs, Ricardo and Carlos, brought high-end equipment to test water chemistry, skim, brush and vacuum the pool, and add appropriate chemicals. A few minutes after completion of the service, we received an email detailing exactly what had been done, including a photo of the pool. The email identified the pool technician and included time and date of service, chemical readings, service notes detailing tasks performed, and chemicals used. Impressive. This transparency and comprehensive information illustrates the professionalism and integrity of Roger Mejia's Shimmer Pool & Spa Service. I know of no other business in this field that offers this exceptional level of performance. Throughout the pool rehabilitation process and the weekly maintenance, every Shimmer staff member we worked with was professional, courteous, and obviously experienced and talented. Their training was evident: they knew the chemistry thoroughly, performed their tasks efficiently and effectively, and communicated clearly and positively. Roger Mejia sets the tone for Shimmer. He is precise and thorough, consistently demonstrating his extensive experience, rigorous training, and dedication to excellence. It is rare to find a business so professional and so demonstrative of integrity. There's no substitute for this kind of quality. Richard B. Napa

At the beginning he was ok, but as things went on, things got more and more expensive, charging…read moremore monthly, more charges on things that were included before, less communication, and little accountability- He said he didn't have staff to service us anymore, and I had a new company come out and immediately the new guy said that there was zero conditioner in the water, so chlorine was not keeping, and also there was no float- they just continued pouring more and more chlorine and shock in- we have paid for half as many chemicals in a hotter time of year with zero problems. This guy is nice but needs more experience with pools and business in general.

very good company, tech Ben has been great and able to provide both warranty services and basic…read moreservices

We used PPP Services to do a major repair and troubleshoot on a Pentair 1250 boiler, including the…read moreresolution of several errors and mistakes from previous providers. They are very competent and experienced, service the full range of heaters through commercial systems, and are very dedicated to fixing the most gnarly problems under tight demands, and have spare parts in stock. I would recommend and hire them again!

I have in text from Seth saying he is not the owner and can not help me with any issues but on Yelp…read morehe clearly says that he is the owner. Folks watch out for this company. They serviced my pool on two weeks and they billed me for a month of service. The pool cleaning lady came out and did not even have experience with the equipment, cleaning person told me that my salt balance is off and asked her to are you going to adjust the the machine and she said that she does not know how to work it. I texted Seth and he said he does not all employees know how to adjust it and they all do a different job and not all have experience that is all in text. Then how are they going to keep my salt water adjusted properly. They do not send someone else to do it. Also there communication is terrible I texted Seth on few issues like some repair and replace a pump. Did not answer me till a few days after and said that he is sorry and but he is to busy and was not able to get to me. The future with this company would have been a disaster no experience for the employee with machines and equipment and bad communications. Also after two weeks not happy with service Seth says he is sticking me with the one year contract and trying to force me with 1800.00 dollars. Do not sign contract because they can give you terrible service and try to stick you with contract. He threatened me with the lawyer of suing me instead of trying to make matters better. I have all this in text by Seth. Watch out watch out for this company.

Seth was responsive and ready to help us with a problem caused by another pool cleaning company. He…read moreis well priced and obviously cares about his clients and the range of their needs!

Very unreliable and disappointing service. The guy they had coming out to service barely took care…read moreof the pool. It never looked sparkling. You could tell there was no pride in the work. They ended up quitting on the spot when I confronted them how bad the service had been. I immediately took a sample of my pool water to Leslie's to get a report and it scored 0 out of 100. Absolutely no chlorine was present. I ended up taking care of the pool myself and it had never looked this good while this company was servicing it. Horrible service.

Fredy had been taking care of my mom's pool for many years. He started dealing with me when she got…read moresick in July of 2024. When she passed away in November, his office and I had been in contact with each other both in Marin and over the phone when I was home in Los Angeles. When my mom's credit cards got cancelled after her passing, I didn't realize he had stopped getting paid. Even though he had my mom's phone number, mine, and my boyfriend's, no one called to tell me I owed them money. Instead, they continued to send bills to her empty house and then cancelled the service in January. He knew she was sick, that I was the one paying the bills, and that I didn't live in her house or in the area. I was unaware of all of this, and had assumed they were still get automatic payments. When I arrived back in Marin mid January to take care of her affairs, I realized that not only had they stopped coming, but that the pool sweep was also missing. I immediately called and was told that they took the pool sweep because it was "broken". What was wrong with it? No one could really explain. Did they remove it to fix it and bring it back? Doubtful since they hadn't been paid for two months. Why would they fix the sweep if they weren't paid for service? Obviously they had taken the pool sweep to reimburse themselves for those two months. Pretty sure that's illegal - to remove someone's property from their house. It's called stealing. I insisted Fredy give back my pool sweep - obviously I was going to pay him once I found out they were owed. I would have done so if they had made any effort in contacting me. I had to wait an additional two weeks for him to bring it to me - I tried to call them during that time to arrange me picking it up, but no one answered the phone or called me back. Fredy himself came to the house to hand deliver it. Funny to me that he didn't even know how much I owed him. I had to tell him! Lucky for him I'm honest. He said the problem with the sweep was that the wheels were wobbly. Totally bullshit. Horrible customer service. Absolutely no follow through. Cheaper than other places I have called to replace him, but obviously, you get what you pay for. Avoid. Responding to Fredy's response. I had my mom's phone live until January. I received no messages on her phone. If anyone called, no one left a message. Granted, my mom had her phone through November and she wasn't in any position to answer it, but I checked it daily then, and also after she passed. Not sure what number you used but it wasn't hers. I can't come up with any other reason the pool sweep would have been taken if no one was paying. Or why it wasn't returned the day you guys stopped coming. Unless you were planning on keeping it.

Best contractor experience ever, and we've had a lot. Trevor and Kevin were responsive to every…read morequestion and concern and always got back to us quickly. Their positive can-do attitude made this such a pleasurable experience after some of the recent nightmares we've been through with contractors. They kept us informed every step of the way, made great suggestions, and turned our ugly old pool and patio into our dream. They removed our 50+ year old kidney-shaped pool and horribly-poured old patio and replaced them with a beautiful new rectangle pool and very large patio space and sidewalk just made for entertaining. Their team worked quickly and were always polite.

I'm very pleased with our new pool and with Diamond Pools company overall. We chose Diamond…read moreinitially because they had the best quote which fit our budget but also included the specifications we wanted and the standard accessories were also better than those of another company. Once work started, each phase was straightforward; work was efficient, streamlined, and appears to be quality. My questions were always answered (I had a lot). Working and communicating with them was easy and they were always welcoming. Even when clarifications were needed, they were always professional and honest and we always reached a mutual decision and final understanding. Very happy we went with Diamond Pools.

I reached out to Hector because of his 5-star rating. My hot tub had developed a specific issue,…read moreand the products available to a consumer hadn't worked in the long run. I sent some photos to Hector's cel so that he could be informed of what the issue was, and what I had done so far. He quickly diagnosed the problem and returned the next day with the necessary part. He was professional, communicative, and very reasonably priced. He also made suggestions about water treatment; and how to make a repair to the sagging cover to make it last longer. I will use him again when the occasion arises.

Our hot tub stopped turning on, even after resetting the plug multiple times. Hector responded to…read moreour request right away and was out to our house the next day. He was highly knowledgeable and got our tub back up and running within a couple hours, and was super friendly and helpful, providing us with some tips about how to keep our tub clean without using chemicals. Highly recommend!

JCW Construction did a fantastic job with our pool. We had to wait months for our permit, but once…read morewe received it our pool was completed in 8 weeks and we love it. Jason and his crew were always professional and a pleasure to work with. I highly recommend JCW Construction for your pool project! A big thank you to Jason and his team for making our lifelong dream a reality.

JCW does fantastic work. I'm in the business of construction so I know finding good and honest…read morecontractors are hard to come by. I did my pool right after Covid times and everyone was charging triple the cost and I was hearing horror stories of people waiting a year for their projects to be completed. After interviewing a few pool contractors and getting multiple bids I knew JCW construction was the company to hire. Not only was he the most knowledgeable but the most affordable contractor. Jason the owner knows what he's doing when it comes to pools. I showed him exactly what I wanted and he designed and built it exactly the way I wanted my pool. I also gave him a 3 month time line and he met the time line. I was very happy about that. Another thing that stood out to me is when I asked for references, Jason sent me about 15 references to call within minutes. EVERY SINGLE PERSON SAID THE SAME THING HE DOES GREAT WORK. I was sold after that, I have recommended many of my friends and family to JCW construction.