Shimmer Pool & Spa Service Napa, CA…read more(707) 256-9971 https://shimmerpoolandspa.net/ This five-star review illustrates why it's worth investing in expertise. Roger Mejia's Shimmer Pool & Spa Service offers science-based water chemistry analysis, expert service, and fair pricing. They have the knowledge and experience to handle pool and spa issues precisely and effectively, providing superb results and the highest level of customer satisfaction. Let me demonstrate this with our experience. Our pool was a swamp. Due to illness, we were unable to maintain chemistry levels, and the pool became duck-pond green, teeming with algae. We were doubtful that the problem could be remedied. We contacted our former pool company, with whom we were customers for 40+ years, and they kept putting us off for over a month, promising to come the next day and never showing up or communicating. We looked for another service and found that Shimmer was highly recommended by real people (not chatbots) on our local neighborhood social media. We called Roger Mejia, and he came the next day to analyze the situation. He used a high-tech computer water analysis device, which gave precise data on our pool's water chemistry. This expensive device is reviewed as the "future of water chemistry management." Roger explained that his scientific approach not only gives guidance to balance a pool's chemistry but saves time and money that might be wasted on unnecessary chemicals, treatments, and labor. He also noted that his staff are Certified Pool Technicians who attend regular training courses on state-of-the art methods and technologies for achieving perfect pool balance. We were extremely impressed by Shimmer's investments in technology and professional staff, as we have not seen such commitment by any other pool service we know. Roger analyzed the data from his mobile water lab and set a remediation plan, which he began to execute the next day. For each session, he analyzed changes in water chemistry and determined the most effective treatment. Roger is committed to excellence, and he persevered through the challenges that our nasty pool presented. He even drove to our home on the weekend to check water progress. The result is sparkling clear water, with a perfect and stable chemical balance, as verified by Roger's mobile water lab measurements. Shimmer did what they said they'd do and acted in a timely and effective manner. We were so impressed that we engaged Shimmer for weekly pool service. Again, we got far more than we expected. The excellent techs, Ricardo and Carlos, brought high-end equipment to test water chemistry, skim, brush and vacuum the pool, and add appropriate chemicals. A few minutes after completion of the service, we received an email detailing exactly what had been done, including a photo of the pool. The email identified the pool technician and included time and date of service, chemical readings, service notes detailing tasks performed, and chemicals used. Impressive. This transparency and comprehensive information illustrates the professionalism and integrity of Roger Mejia's Shimmer Pool & Spa Service. I know of no other business in this field that offers this exceptional level of performance. Throughout the pool rehabilitation process and the weekly maintenance, every Shimmer staff member we worked with was professional, courteous, and obviously experienced and talented. Their training was evident: they knew the chemistry thoroughly, performed their tasks efficiently and effectively, and communicated clearly and positively. Roger Mejia sets the tone for Shimmer. He is precise and thorough, consistently demonstrating his extensive experience, rigorous training, and dedication to excellence. It is rare to find a business so professional and so demonstrative of integrity. There's no substitute for this kind of quality. Richard B. Napa

At the beginning he was ok, but as things went on, things got more and more expensive, charging…read moremore monthly, more charges on things that were included before, less communication, and little accountability- He said he didn't have staff to service us anymore, and I had a new company come out and immediately the new guy said that there was zero conditioner in the water, so chlorine was not keeping, and also there was no float- they just continued pouring more and more chlorine and shock in- we have paid for half as many chemicals in a hotter time of year with zero problems. This guy is nice but needs more experience with pools and business in general.

Dave Nelson, of Nelson Pools, was instrumental when dealing with a warranty claim on my pool…read moreequipment. His son, Alex whom by the way did an awesome job installing new pool equipment was beyond timely and explained the operation and care. That was in June and the pool has Never been cleaner! If you have a pool this should be your only call for any equipment maintenance needed.

Highly recommend Dave (owner) and his technician (Alex) as they replaced my leaky pipe and…read moreinstalled a new Pentair filter unit last year on 11/1/24 as they were the 2nd company recommended by my home warranty company. Alex was on time, had a great attitude and was patient with us as he explained what needed to be done to fix our leaky pipe and recommended that we replace the old filter unit as well. Alex the owner also had a great attitude and you could tell he cared about fixing our problem in a timely manner! I believe their prices were reasonable and communication between us was great as well!

Jason has been servicing my pool beautifully for many years now. I had previous pool services who…read morewere not attentive and issues were always coming up. I so appreciate Jason's communication and willingness t solve problems before they become big issues.

I can't say enough good things about Jason, the owner of Wine Country Pool and Spa Service. He has…read morebeen taking care of our pool for several years now and is reliable, honest, and does a fantastic job. When there is a concern he always communicates and makes a suggestion for the fix. His price is reasonable for the quality work you get.

If I could leave less than 1 star I would! Unbelievably bad service and unprofessional. They have…read morespent more than 5 months trying to fix my spa problem. They have ordered wrong parts, routinely ignore emails and texts and then they say it's fixed but they never updated the software! This is the worst experience I have ever had with a contractor in my life! And never a word of apology or recognition of their terrible service! I hope customers will read this and be spared all the headaches I have had with this company!

Although no followup on request for estimate to regularly maintain my pool and tiny spa…read morestaying"crystal clear" these folks did an awesome job. The response was the next day at 7am to check out and estimate needs. I accepted and within a couple of days my pool was again honestly Crystal Clear. Thank you All for your diligence, hard work, recommendations, and prompt response to repairing my pools' problem. I sincerely appreciate you.

Moved into an older home with an existing pool and Isaiah of Clean Blue Pool Service did an initial…read moreservice with thoroughness and expertise. I engaged him/Clean Blue to be my ongoing pool service. 6 Months later, thrilled with my pool's look. A few needed repairs were found and completed quickly w/reasonable rates. Even showed me features I was not aware of in this older pool: I have peace of mind with their service!

Isaiah is doing a great job servicing my salt water pool. He is very reliable and takes his time to…read morego through everything when he comes each week.

I met Frank to get an estimate. He was on time, very communicative about his actions to solve my…read moresevere pool issues. He's been on task100% impressing me on follow up. Let me bottom line this. Customers who engage him are LUCKY to have his expertise. I've had a couple other services over time resulting in disappointments.

Had a pool issue that needed immediate attention, and Frank came through after 4 PM on a Friday to…read morefix it. Always excellent service. Highly recommend!

I had this company cleaning my pool for about a year and we had no problems that I was aware of…read more They told me around the last part of May they were going to Florida to visit family and they would be gone a couple of weeks. As of now August 8 I have not heard from them. I have left two voicemails asking them to contact me so I can find out why they aren't cleaning my pool. But as of yet I haven't gotten a response. Poorest example of customer service that I have seen!

Found Jesse and Lea online and liked the reviews. They came out to look at our pool and I hired…read morethem. They were supposed to come out the next Thursday to service. I took off of work and drove 15 minutes to put the dogs in at the estimated time. A couple of hours later they sent an email saying they would have to come the next day. Great, no problem. Called 3 times around 3:00pm and texted to see if their plans had changed. Received a text back that they had changed their mind and would not service our pool. Very unprofessional and disturbing. Jesse may know his pools but he does not know a handshake and reliability.

Tried them for a year. Inconsistent service and over priced…read more Consistently missed service appointments and would not credit my account unless I asked for it. Never came the same day of the week, let alone a consistent time of day. Final straw was when I asked them NOT to perform service on a specific date because I would be out of town (I have an indoor spa). They told the tech not to come, but he did anyway. He also left the door to my house open! I was out of town so I couldn't close it (my alarm company informed me the door was left open) and I had to call them twice to get someone to go close the door they left open. Many more horror stories to share...

After two years of pretty good service, suddenly things went very wrong. During those two years,…read morethe only minor issue was that my pool was not brushed every week. Other than that the pool man who came out every week was fine, friendly and helpful. Then he had to stop working for a month or two due to an injury and suddenly our monthly bill more than doubled. Without our approval or knowledge the person who came (while our usual man was away) ordered lots of chemicals including a $45 bottle of Scaletec when we already had an almost full bottle of it on our shelf that we paid for a month earlier. I was later told by a previous Keith Reuters employee that the people who clean the pools are paid commission on every chemical sale. That seems like an odd conflict of interest which could encourage their pool cleaners to put unneeded chemicals on the bill to line their own pockets. The company also performed extra labor without our prior approval even though I told them in the beginning not to do any extra work without checking with us first. This included a bill for $23 in labor call out charge to install a $1 hose washer that involved unscrewing a hose, placing the washer there and screwing the hose back on. It didn't solve a problem, it wasn't an urgent situation, and I could have easily done it myself. So I called the office and spoke to Matt, the owner. I asked him to look into why they suddenly added $130 in chemicals and why they performed two extra services charges without checking with us before the work was done. He said he'd check into it and I never heard from him again even after leaving another message. That previous Keith Reuters employee I talked to also said that Matt cares about the big clients (companies) but not the little clients (home owners). This is second hand information, but it sure fits my experience.

What a difference a great partner makes on handling a pool! I was not happy with the company…read moreworking to maintain and care for the pool and tried to work with them on improvement and understanding. But, sadly, that was not possible and we had to move on. I need someone to at least communicate and inform instead of just want to collect a monthly bill for minimal/no effort or work. I was lucky enough to connect with Larry at Pool Dudes. Just night and day from the previous company. He followed-up to get the business and inspect the situation. He generated a report after testing. He explained the situation and how he would recommend to proceed. He was immediately trustworthy and fair along with outlining a reasonable approach to moving things forward. Just a month or so in and we already are seeing a dramatic improvement. Larry really takes pride in addressing the problems and options along with making it happen. We are very happy and highly recommend Pool Dudes.

Great services and knowledgeable, professional! You should…read morecall for an estimate if you are having any doubt with your current service!

I dont have any first person experience with clean pools, besides setting an appointment for them…read moreto meet up with my old man. They were very quick to respond to my message / phone call which is huge since my dad was with out pool service for a couple months and was flaked on a couple times. After my pops meet up with Clean Pools he was very impressed and started service immediately. They are very knowledgeable and got his pool looking better then i've seen it before. He is also getting a hand rail installed in the pool and hot tub so he can safely use them. Ill Definitely recommend them to anyone i hear looking for a new pool professional

I have in text from Seth saying he is not the owner and can not help me with any issues but on Yelp…read morehe clearly says that he is the owner. Folks watch out for this company. They serviced my pool on two weeks and they billed me for a month of service. The pool cleaning lady came out and did not even have experience with the equipment, cleaning person told me that my salt balance is off and asked her to are you going to adjust the the machine and she said that she does not know how to work it. I texted Seth and he said he does not all employees know how to adjust it and they all do a different job and not all have experience that is all in text. Then how are they going to keep my salt water adjusted properly. They do not send someone else to do it. Also there communication is terrible I texted Seth on few issues like some repair and replace a pump. Did not answer me till a few days after and said that he is sorry and but he is to busy and was not able to get to me. The future with this company would have been a disaster no experience for the employee with machines and equipment and bad communications. Also after two weeks not happy with service Seth says he is sticking me with the one year contract and trying to force me with 1800.00 dollars. Do not sign contract because they can give you terrible service and try to stick you with contract. He threatened me with the lawyer of suing me instead of trying to make matters better. I have all this in text by Seth. Watch out watch out for this company.