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Johnson Pool & Spa

3.5 (85 reviews)
Closed 9:00 am - 5:00 pm

Services - Johnson Pool & Spa

Pool chemical testing and balancing

Pool cleaning

Pool draining

6 More Services

Pool inspection

Pool installation

Pool maintenance

Pool remodeling

Pool repair

Pool skimming

Johnson Pool & Spa Photos

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Recommended Reviews - Johnson Pool & Spa

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Julie M.

We purchased our first hot tub from this location at the end of 2016. Great experience from the initial visit to the setup. Our sales rep was on top of things. He even came after the delivery to ensure the setup, the fill and chemicals were on mark. Fast forward to today. After our loss from fire we decided to return to this location because of our wonderful experience to purchase another tub. Our sales rep was knowledgeable and helped us choose the right hot tub for our family back in the early part of 2021. Fast forward 5 mos. of waiting, and unfortunately, our tub was delivered with minor damage. Our sales rep informed us and sent pictures. I'm the end everything worked out. This where I decrease the stars. Day of delivery came, the guys had a hard time getting it to our backyard. Took my husband to assist, no worries. Gave us all the paperwork that included simple directions on the initial start up. Since we had the great experience from 2016, we were expecting potentially similar experience with follow through. We waited to fill until our electrician was done that same day. My husband sent an email mid-day asking about filling it and any other instructions regarding the initial start up since our sales rep was quick to respond with damage issues and balance due prior. We waited till the next day, Saturday to move forward on our own as no response was received. We got it going, but the fact that we have never received a response a week later via email or a phone call to ask how things are going is poor customer service follow through. Maybe due to Covid they don't do house calls, fine but a simple phone call would have worked to at least acknowledge the email. As a customer, we shouldn't be seeking help or inquiring about the initial setup on a high cost item as a hot tub. Yet they were quick to let us know we had a balance due at time of delivery. The hot tub is beautiful and still working on balancing the chemicals, but we won't be back to this location for anything else.

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Johnson P.

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Johnson P.

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4 years ago

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6 years ago

Johnson Pool & Spa is a quality business with professional staff and awesome repair people!

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7 years ago

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10 years ago

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Ask the Community - Johnson Pool & Spa

Review Highlights - Johnson Pool & Spa

During construction a few issues arose and Aaron took care of them without hesitation and again, fairly priced.

Mentioned in 9 reviews

Read more highlights

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$$

I was very impressed with the service I got from Nava Spa Repair. When I had a problem with my Hot…read moreTub, I called several companies late at night expecting that I would get a call back the next day. Nova was the only one that called me back at 9 AM the next day, had a guy out by 11:30. They diagnosed the problem which was a pump that needed to be ordered. Two weeks later they called to say the pump was in and they came to install it. All of this was done for a very reasonable price and they were very clear throughout the process. I could not recommend them more highly.!

Nava Spa Repair cherry-picks its business without regard for long-standing customers, loyalty, or…read moreany customer service whatsoever. The owner of the company, Rosalio, makes different promises than his employees. They said it was no problem to fix a leak on short notice, so call anytime and they will arrive within a day. Rosalio says it's their busy season now, and they can't come until OCTOBER! (This is FEBRUARY!). I should note this is the SECOND TIME Rosalio has dumped me. The last time he said, "It's too far to come to your house." Then when his business slowed down, it wasn't too far anymore, but just for a month. This is inconsistent and bad business for the long term. I am dissatisfied with Nava Spa Repair. It's important to have a business that shows loyalty to customers who have used their services for a decade or more. Rosialio has the wrong method of maintaining business by choosing only the most profitable jobs to work on regardless of who is calling. Shame on you, Rosalio!

Johnson Pool & Spa - hottubandpool - Updated May 2026

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