It's been several months now since I changed pool service companies and I want to emphasize how…read morehappy I am with HPS! My pool has never looked better or been cleaner. Even the tiles along the edge are clean. Our service tech is so professional. Our previous service kept us housebound because he refused to accommodate our dogs. Not even willing to try... adios! Our new tech has no problem at all. He comes in in, is careful closing the gate, and has no problem with them. Thank you!

Healdsburg Pool has installed and serviced our pool equipment for many years. Mark and staff are…read moreknowledgeable, professional, prompt, fair, and pleasant; what more could you want?

We go here to purchase chemicals to treat our hot tub and purchase cleaning products. This store is…read morereally cool to walk around in. Everyone that works here is so friendly, welcoming, and knowledgeable. They also have a lot of high end products on display such as hot tubs with built in massagers, saunas, massage chairs, cold plunges, patio furniture, and so much more! An amazing store if you own a hot tub or pool or are looking to purchase one. It's also an amazing store if you are looking to turn your backyard into a retreat or add something inside your home to add to your health and wellness. Highly recommend this place!

Another follow-up on what a terrible company Johnson Pool and Spa is. We just had an inspection…read morereport done and the inspector found that the etching was indeed from a chemical imbalance caused by Johnson Pool negligence. The novices running the company tried to gaslight us into believing it was natural deterioration. They refused to pay a dime to fix it or take any responsibility whatsoever. See photos of inspection report below.

Having Holy Waters to remodel my 38 x 18 inground pool was the best choice I could have made. Juan…read morekeeps all of his promises, and got the job done on time and at the price promised. He and his crew are honest, trustworthy, and hard working! Special thanks to Martin on his crew. The guy knows what he's doing. I highly recommend Holy Waters! They are the best! - Dan in Santa Rosa

Excellent work - on time and on budget. Highly recommend them. Great communication and very…read moreprofessional

I was very impressed with the service I got from Nava Spa Repair. When I had a problem with my Hot…read moreTub, I called several companies late at night expecting that I would get a call back the next day. Nova was the only one that called me back at 9 AM the next day, had a guy out by 11:30. They diagnosed the problem which was a pump that needed to be ordered. Two weeks later they called to say the pump was in and they came to install it. All of this was done for a very reasonable price and they were very clear throughout the process. I could not recommend them more highly.!

Nava Spa Repair cherry-picks its business without regard for long-standing customers, loyalty, or…read moreany customer service whatsoever. The owner of the company, Rosalio, makes different promises than his employees. They said it was no problem to fix a leak on short notice, so call anytime and they will arrive within a day. Rosalio says it's their busy season now, and they can't come until OCTOBER! (This is FEBRUARY!). I should note this is the SECOND TIME Rosalio has dumped me. The last time he said, "It's too far to come to your house." Then when his business slowed down, it wasn't too far anymore, but just for a month. This is inconsistent and bad business for the long term. I am dissatisfied with Nava Spa Repair. It's important to have a business that shows loyalty to customers who have used their services for a decade or more. Rosialio has the wrong method of maintaining business by choosing only the most profitable jobs to work on regardless of who is calling. Shame on you, Rosalio!

We have lived our current house for 10 years and our pool recently developed a leak (vinyl /…read moreunground). Mark and Rod with Pristine pools came out to discuss the situation and after research we determined that our lining was 25 years old. Way past what is expected. Pristine measured the pool and gave us a quote. They walked us through the steps and costs including letting us know what might be extras. Since this was in December we thought we might be stuck with an ugly pool until the rains stopped in April. Pristine took advantage of the lack of rain in early January. Drained the pool, added a new lining and skimmer and had it ready within a week. And it looks great. No leaks and came in as budgeted. Highly recommend

After the Tubbs Fire wiped us out in 2017, the first order of business before rebuilding the house…read morewas to replace the above-ground pool that Rod at Pristine Pool and Spa had installed 28 years earlier in 1989. It's hard to believe the Doughboy pool he installed lasted us that long! But it did. Truly impressive. We were pretty satisfied customers. We looked up Pristine Pool in Forestville and were thrilled that Rod and his son Mark were still in business. We called and discussed the project, and Rod came over and took some measurements. In no time at all, Rod had a backhoe and crew over to clear the site of fire debris and prepare the area for a bigger, deeper, and way more funner pool than we had before. Four potable water truck deliveries later, the pool was finally filled, and my three dogs were again happy campers. Well, we were too. It took eight weeks from start to finish. Rod coordinated everything needed -- site excavation, surface preparation, pool wall and liner installation, pool filtration, startup, and chemicals. Everything worked out as expected. Our only delay was waiting three weeks for Doughboy to manufacture the 28x16' oval pool liner: a tricky one requiring a significant 7' deep end. But it was worth the wait. Our dogs and visiting company have enjoyed the pool since Pristing Pool installed it. And we have had absolutely no issues with anything at all. Interestingly, Pristine Pool and Spa do more than just install pools; they also repair them. Early one spring morning in 2022, a large mature Doe and her newborn Fawn decided to go swimming in the pool. The Doe managed to get herself out, but not before poking a few invisible holes somewhere in the liner, causing a slow leak in need of repair. We called Pristine Pool for advice, and Ron advised that his son, Mark, provided leak detection and repair services. How lucky was that? Mark arrived a few days later. It was April, and the pool water bore winter's comforting chill still. Nonetheless, Mark donned a wetsuit and some diving gear, jumped in, and within 15 minutes, managed to find a collection of virtually invisible holes in the floor and sides of the pool liner, which he patched and immediately stopped the pool from losing water further. Cost? Less than a fancy dinner for two up. We were stoked! The company and its owners, Rod and Mark, have proved and continue to remain trustworthy, skilled, and high-quality craftsmen who take pride in their work and that of their employees and care genuinely for their customers. Thank you for your many years of devotion to your craft and dedication to service. We were lucky to find Pristine Pools 34 years ago. And we were so fortunate to find you again in 2018, alive and still kicking business! Friends have asked us for referrals. You and Pristine Pool and Spa in Forestville are the only ones on our list. Best wishes for many years of continued success. E&J

I met Frank to get an estimate. He was on time, very communicative about his actions to solve my…read moresevere pool issues. He's been on task100% impressing me on follow up. Let me bottom line this. Customers who engage him are LUCKY to have his expertise. I've had a couple other services over time resulting in disappointments.

Frank is a rude person. Doesn't understand how to clean a pool. His men couldn't even use a vacuum…read more They slapped the water and they call that skimming they dump a gallon of chlorine in without testing. There's no way you could put a gallon of bleach in a small spot every week when two people use it maybe once a month he says his service doesn't include vacuuming a pool that would be extra. He's only been in business for two years doesn't know the concept of a business I would not recommend him to clean a sidewalk no less a pool.

It's not often you find an owner of a pool company who really knows his business. His father was in…read morethe business. He is curious,pays attention to detail and really listens. I have a cracked pool that requires sophisticated decision making.The owner Matt has not only been honest, incredibly perceptive, creative, and acted in my best interest. Also the company is socially just, and treats its employees well, including full medical benefits. I recommend company without reservation DS retired kidney doctor

This is the follow up to my pool surface being ruined by high acid from Johnson Pool Maintenance…read more The acid was so high it ate the rubber off the wheels of the pool sweep. Just to clarify, the grandkids of the original Johnson Pool folks are taking no responsibility for the damage. The grandkids took over the company in 2025 and appear to have made changes to the business model which resulted in the damage. Nobody from Johnson ever contacted me about the pool sweep or the plaster being ruined because they were charging me $200 per month and never opening the cover.