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Spa Express

5.0 (53 reviews)
Closed 10:00 am - 5:00 pm

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Response time

7 hours

Response rate

100%

Services - Spa Express

Pool repair

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Recommended Reviews - Spa Express

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I missed this so much. Thank goodness for Derek and Nathan!

We purchased our spa from Derek years ago so he was the first person I reached out to when I discovered a leak. I live about 50 miles away from SpaExpress so he helped me troubleshoot via phone and email. The leak was from the filter housing ! So he walked me through some simple steps to correct it. It didn't work so he scheduled Nathan to come out for evaluation and hopefully correct the problem. Very nice fellow and really knows the innards of a spa! We both felt confident the problem was resolved. Unfortunately it started leaking a few days later. The decision was to replace the housing. Derek ordered it and Nathan came back out to replaced the housing. I really appreciated his efforts! If you have ever looked inside a spa you can see how little space you have to work in. He is very good at what he does!! We let everything settle for a few days and no more leaks!!! Yeah! I missed my spa and Derek made sure I was able to get back in it as quick as possible! Thank you!!!

I tested out a swim spa for the first time in my life. SOLD! So excited!
Carol G.

Not inexpensive but we have a saying in our house. "We are too poor to be cheap!" I was able to try out a swim spa for the first time in my life. LOVE! The owner, Derek is so nice and really knows His business. He went over and explained everything we ever wanted to know about

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24 days ago

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11 months ago

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1 year ago

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1 year ago

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3 years ago

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3 years ago

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3 years ago

Great place! Very friendly and costs are good. Delivery a week from today. Can't wait!

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Derek B.

Thanks Bob -Can't wait to get you into Hot Water ..!!!!

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7 years ago

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Derek B.

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9 years ago

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7 years ago

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4 years ago

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Derek B.

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6 years ago

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7 years ago

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6 years ago

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9 years ago

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Derek B.

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6 years ago

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14 years ago

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12 years ago

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7 years ago

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11 years ago

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11 years ago

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7 years ago

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6 years ago

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6 years ago

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Derek B.

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7 years ago

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12 years ago

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7 years ago

Great company ! Great service, Couldn't ask for a better experience in taking care of my tub. DS

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10 years ago

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8 years ago

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Derek B.

So Happy to hear it Kevin - Thanks

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9 years ago

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Derek B.

We are happy to keep you Soaking and Thanks for your review...

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9 years ago

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Derek B.

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10 years ago

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11 years ago

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10 years ago

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12 years ago

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8 years ago

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10 years ago

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11 years ago

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9 years ago

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12 years ago

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Ask the Community - Spa Express

Review Highlights - Spa Express

We purchased our spa from Derek years ago so he was the first person I reached out to when I discovered a leak.

Mentioned in 35 reviews

Read more highlights

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Paradise Valley Spas - New Sundance spa delivered!

Paradise Valley Spas

(13 reviews)

I've had several interactions with this company. I bought a spa from them years back and…read moreunfortunately had to keep communicating with them. The showroom staff is okay, but never return calls, grumpy and most of the time could care less you exist. After the showroom staff you get help from the corporate office, which amazingly is even worst. Do yourself a favor and buy from someone else. There are much better locally owned companies you could use.

While Jack, in sales, was very nice and communicated well everything else associated with this…read morecompany has been truly the worst in customer service. I would absolutely NOT recommend purchasing from them! We have worked with several Bullfrog dealers in other locations and have always found them excellent with sales, install, and most importantly, service. This company fails abysmally not just in service but basic communication. Our swim spa was installed Dec 5th. It arrived full of rain water, was missing several key components, and we were given no instructions nor training on its function. Once it was set in place we were literally on our own for getting it set up, filled, and operational. They had forgotten the cover lifters and it took several weeks and two tries for those to arrive and be installed properly. Management did address our frustrations initially which we appreciated but unfortunately things have not changed. It's taken almost two months to get an answer about getting the matching steps. Not to mention we still don't have accessories we purchased months ago. Last month the touch control pad failed so we have lost much functionality on our brand new spa. Took a couple weeks to even get someone to look at it and while we were assured the part would be ordered priority our repair appointment passed without a word. It took three phone calls and two emails on my part to discover the part is back ordered. The issue is still unresolved. We do understand supply chains are still disrupted and try to be understanding consumers. However there is nothing like purchasing an expensive product and getting terrible customer service to sour you on the experience. Unfortunately Paradise Valley Spas has a monopoly on the Bay Area so if you want a dealer who will have competitive pricing. respond promptly, or at all, we recommend looking outside of the area.

Clean Pools - Rohnert Park, Cotati, Santa Rosa, Fountain Grove, Kenwood, Windsor, Sonoma County, residential, commercial, vacation rental, pool service.

Clean Pools

(29 reviews)

I dont have any first person experience with clean pools, besides setting an appointment for them…read moreto meet up with my old man. They were very quick to respond to my message / phone call which is huge since my dad was with out pool service for a couple months and was flaked on a couple times. After my pops meet up with Clean Pools he was very impressed and started service immediately. They are very knowledgeable and got his pool looking better then i've seen it before. He is also getting a hand rail installed in the pool and hot tub so he can safely use them. Ill Definitely recommend them to anyone i hear looking for a new pool professional

Folks watch out for this company. They serviced my pool on two weeks and they billed me for a month…read moreof service. The pool cleaning lady came out and did not even have experience with the equipment, cleaning person told me that my salt balance is off and asked her to are you going to adjust the the machine and she said that she does not know how to work it. I texted Seth and he said he does not all employees know how to adjust it and they all do a different job and not all have experience that is all in text. Then how are they going to keep my salt water adjusted properly. They do not send someone else to do it. Also there communication is terrible I texted Seth on few issues like some repair and replace a pump. Did not answer me till a few days after and said that he is sorry and but he is to busy and was not able to get to me. The future with this company would have been a disaster no experience for the employee with machines and equipment and bad communications. Also after two weeks not happy with service Seth says he is sticking me with the one year contract and trying to force me with 1800.00 dollars. Do not sign contract because they can give you terrible service and try to stick you with contract. He threatened me with the lawyer of suing me instead of trying to make matters better. I have all this in text by Seth. Watch out watch out for this company.

Spa Express - hottubandpool - Updated May 2026

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