Accidentally left a bad review for this company, meant for Empire Today (they received 1 star from, not worth the hassle with them) but cannot figure out how to delete the review. So instead, if you have an issue with Empire Today and you're in the sonoma county area, don't leave a bad review for Empire Floors, because they are not the same company. But this company is prompt with their follow up, at the very least, greatly appreciate that! read more

The owner John is great. He really has great customer service. When I had a concern about the edges of the real hardwood floors we had refinished, he came right over and looked at and assured me it was normal. It just looked to me like the edges didn't completely get the stain. But I'm very happy with Empire Floors! They made our hardwood floors look flawless and updated. Love the color I chose. Which is aged barrel. It's goes with our "San Francisco Fog" accent wall so well;) literally obsessed! Our home has a modern feel now and the quality of the finish was well worth the 2,400$! If your looking for a great flooring company, look no more, GO HERE! Trust me you'll be happy you did. And I really only write positive reviews. Very seldom do I put a negative review unless the customer services are lacking or disrespectful. See before and after photos belowturned out so pretty!!! read more

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I used Empire for new carpeting. This was pre Covid. They were prompt and professional and did a great job. I would definitely use them again. read more

Great service from the beginning, there was an issue with their supplier who delivered two different color woods for our stairs conversion, Josh and Team were quick to come up with a solution and offered their service to sand and stain one of the woods. Install was done by me but as a supplier they were great! read more

Empire Floors - Flooring Near Me - Santa Rosa, California

I had a horrible experience with this company. I was not aware that they sub contract the work out and they only sent two people and the job took over 10 hours. I had to secure my kids and dog for that long. They used my personal appliances and left glass bottles to break in my freezer, broke plumbing in the bathroom and closet door hinges. They also had two different trims and on the reinstall missed the appointment. This company did not value my time and I will not recommend this company to anyone. My neighbor had to come and fix what they broke and I spent more money on parts. read more

Empire Floors - Fixing the closet door they broke - Flooring Near Me - Santa Rosa, California

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Just had our 65 year old hardwood floors refinished by Empire Floors. To say they were in bad shape is a definite understatement! They have made them look like new. The technician showed up everyday on time and never stopped. He was professional and a delight. In fact everyone there was wonderful to work with. We will be doing our family room for our next project, and would never consider going any place else read more

Came in last Sunday to look at Vinyl planking. Just bought a new house and want to replace every room with this type of flooring. At first I felt overwhelmed as they do have a huge variety of flooring. I was helped by Jon. Wow he was great. Funny, knowledgeable and so helpful. Other customers were coming in and he would help them but always came back to me to see how things were going. Ended up leaving with some samples that he recommended taking home Thank you Jon!!! read more

We engaged Empire to refurbish the hardwood floors on first floor through out the house that were damaged during the fires in fall 2019. They sent out a representative to prepare an estimate within one day and were able to get in very quickly to do the work after their representative sent out the fee estimate. The work was completed on schedule and they did a great job. We would use Empire again without question and recommend them to anyone needing work done on hardwood floors. read more

The gentleman who helped us in 2019 had been there for many years (now retired). That seemed like a good sign. He helped us choose carpeting, vinyl plank flooring and hardwood. As nice as he was he made a number of costly mistakes in calculating kitchen floor thickness with a new dishwasher and height of new refrigerator to new cabinets. Also for some reason not understanding what was needed to install vinyl plank over rough bathroom tile. He said it could be done easily by floating a piece of "something" over the tile. That turned out to be incorrect. The hardwood we chose was not available due to thickness of the hardwood plank which meant we had chose another option. Actually that turned out fine. Looks quite nice. However it pitted one salesman and owner against another and made my husband and I very uncomfortable. We were in the middle. Neither of us was happy. Not a good place to be. When they were installing the carpet one of the young workman broke out in hives. Our salesman wanted me to give him medication which I would not do. Fast forward to 2022. Stopped in to see if they could NOW do the bathroom floor. That involved jack hammering out the old floor, & removing toilets and installing new vinyl plank. It was obvious the gentleman, now the only salesperson there, remembered the difficulty we had before. He was a bit standoffish, but came to look at the project, made what I interpreted as rather unkind remarks about the bathrooms. Before he came I made certain he understood we do not wear shoes on the new carpeting. He made the comment he does not wear shoes in his home. We agreed! However when he came he kept his shoes on. By then I realized this was not going to work out for either of us. He called few days later, gave me a bid which I asked him to e-mail to me since I was driving and unable to write down the figures. Nothing came. I went to Carpet One-had excellent service-they demoed out the floor, removed both toilets, installed beautiful new vinyl plank, REPLACED both toilets at 1/2 the cost Empire Floors quoted me (from what I could recall while driving). Empire Floors has been around a long time, with excellent reviews. Something transpired in that 2019 update in our home that made for an uncomfortable meeting in 2022. Unfortunate. Bottom line get quotes from other companies, not just one. Things change, people move on, in business you're only as good as how you treat your customers. Friends have had good service at Empire, thats why we went there. In comparison to Carpet One there is absolutely no comparison. Every salesperson at Carpet One made every part of this new bathroom floor exceptional. Plus they had many more options to chose from. read more

Ray Cataldo and Empire Floors are the best in the business! Our floors look brand new! Ray walked us through the whole process and even came by during the install to make sure everything was going as planned. The install team (Gregorio and Alfonso I believe) was friendly and professional. They worked really hard and arrived on time. We couldn't be more pleased with the results and highly recommend Ray and the Empire team to anyone looking to refresh or install new flooring! read more

We used Empire a few years ago and called them back to do a larger job. The crew showed up on time and finished the job a day early. More importantly they did a great job on the dust control and clean up. They were not the lowest bid but we would use them again. Floors look great read more

Jeanette Beaubier you are amazing!! After having an awful experience with a San Rafael Carpet co., I needed to have my carpet redone. Jeanette went above and beyond to help me. She was super professional and answered all my questions. Empire floors did an amazing job of removing the old carpet and installing the new. It was a low pile pattern, and every corner of the carpet is aligned perfectly. I love when I find a place with this rare kind of customer service. I will definitly use Empire again and recommend then to all my friends. 5 Stars! read more

Bad overall service. No accountability or follow up from their end. As the customer, I felt like I had to act as the sales person as well throughout the entire process. ... very ironic as there are far too many companies in Santa Rosa that would love the business. Ultimately, we took our $25k+ hardwood job elsewhere read more

Ray Cataldo was fantastic at helping us with Shaw Classic Regal Oak Laminate flooring and Shaw Soft Shadow carpet and pad in the bedrooms. The Laminate flooring looks fantastic as does the baseboards. The carpet pad is nice and thick and is a joy to walk on. The service and workmanship that we got was over the top. SHOP LOCAL! read more

We purchased a new home in Novato and got several quotes to re-finish the hardwood floors. Empire Floors had the best pricing and Richard was easy to deal with, he met my short time frame with ease and never let me feel like I was asking for too much. The guys were done within a few days, working over a weekend and the floors look absolutely incredible! They look better than I imagined they would and the color (Special Walnut) looks great! We are very pleased with their service and the quality of the work! read more

Best flooring store around! Al provided amazing service, as did the store management. they were able to help us the same day!! Amazing example of caring for your customers, good job!!! read more

I made a phone call for a quote and was told I would get a call back, never received one. Went into the store. The help and knowledge was wildly mediocre at best but I read reviews that this was a good company so I still scheduled an appraisal. A guy comes out to my house and once again was not the most knowledgeable person nor helpful with questions. After he was done he gave me a card and said he would give me a call that day or the next. Never received a call. Over two weeks later I received an email asking if I had made a decision. They might be good at laying floors (I wouldn't know, we never got that far) but terrible customer service and punctuality. I would recommend elsewhere. read more

Jon raspolla is amazing to work with.Verry organized ,workmanship is perfect. We will use them again and again. Many thanks Marsha

We went with Empire Floors because of their quick response time and affordable price on sanding our main floor. We actually found an old sales receipt from them when we first moved into the home (13 years ago), and the price at that time was pretty close to what we just paid in July 2016. Some minor negative points had to do with the job completion; lots of sanding dust and some areas where tape wasn't removed from the baseboards. They did a great job of fixing some cracks in between planks of wood and the finish was very nice. Attractive to potential buyers. read more

My partner and I tried to look into getting new carpet for our home. Apparently we don't look like we have a home of our own to carpet. The gentleman working had no interest in helping us, even after I explained that we don't even know where to start, since we've never bought carpet before. We'll seek help elsewhere. Thanks for nothing. read more

The first time Empire Floors in Novato did our hardwood floors, they used a product called Traffic by Bona. We had that floor for 11 years without any problems whatsoever. When they refinished our floors last year, they used a different product. I can guess why they changed. Our floors are just about a year old, and they have hundreds of scratches and look horrible. Their answer was that the reason it scratched is because we are dragging something causing the scratches and they are mostly in the rooms we live in. They also sited shoes as possibly being the reason. This is bull. They never ever took for responsibility for it possibly being the finish they used. I even spoke to the product specialist and he told me there were better finishes than the one Empire Floors used on our floors. The reason we put hardwood flooring in was so that we didn't have to run around like we are walking on eggshells. We want to live in our house. I would suggest you go elsewhere for your hardwood floors and make sure they use a finish you can live on. read more

Ray did a great job helping us with our new floor covering. We had a water leak that spread through a large portion of our home. We needed to coordinate flooring with existing flooring and wall colors. Ray was very helpful sending us in the right direction. His expertise was evident from start to finish. We are totally happy with our new floor and would recommend Empire to anyone. read more

Jack Grebe is the best. I've now worked with Jack on 5 houses. He's honest, reliable, and extremely knowledgeable. But better than that, Empire does great work. Floors are done well, their workers are polite and helpful, and if ever I have a problem, they come back and get the job done right. I was impressed with Jack from the start and, I wouldn't work with anyone else. read more

I called Empire to try and match a floor color and style from a manufacturer that they sell. Was told by woman answering the phone that both estimators were busy and that someone would call me back within the hour. I gave her the particulars for the floor. 1.5 weeks later, no callback. read more

My husband and I were very impressed with Empire Floors. Ray Cataldo heled us selected an "in-stock" lineoleum to put into my uncle's home while he was in the hospital. We were in a time crunch to get this done. Ray was so helpful. He got an installer to install the floor the next day. It was installed by two very professionals. We were very pleased with Empire Floors. read more

We recently moved to a new home, and had a limited time in which to replace ALL of the flooring. Jack Grebe did an amazing job in helping us select the hardwood and carpeting, and then worked within the tight schedule we had (which also included having painters in the house repainting every surface!) to make sure that the installers had everything done on time. They ended up finishing the job with several days to spare, and the workmanship was great. We certainly know who we would recommend to anyone interested in new flooring, carpet or hardwood. read more

I am a member of BNI (Business Networking International).It is a business referral group that is located world wide. I have known Ray Cataldo for at least 8 years. He is their sales rep and a man of great integrity. I have heard him speak regarding his product and installation program several times. There are no hidden cost when he estimates your work. The work that Empire Floors offers is the best they have done work for prestigious lodges to the average home owner. I would highly recommend Empire Floors to handle your carpet needs as well as hardwood flooring, ask of Ray. read more

Just outstanding!! Jon the sales manager was incredibly reliable, honest and easy to work with. He exceeded our expectations. Crew, Juan and Pablo, were professional, started on time, took few brakes and never left before that day's task was completed and we were satisfied. The guys are professional, experienced full time employees of Empire, not contractors. They used "state of the art" equipment, dustless sander, power device for moving heavy furniture, and top quality supplies and wood. Do these things make a difference? Absolutely! This is the 2nd flooring job Empire has done for us. The first, same outcome, was a different house 7 years ago. For us, it makes a difference to use a contractor who has been in business long term, uses their own employees to do the work, and invests in their business. read more

Richard was great. Old red oak floors from thr thirties. They refinished those and installed same wood in same pattern in one room to match rest of house. Turned out great. Competitive price. Handled change orders well. Good overall. Go with them. read more

One newly installed floor and several rooms of refinished wood floors look beautiful. It all went smoothly.

NOT SURE HOW THIS REVIEW WAS REMOVED.. 2/2009 They might be a local company and I am all for local businesses, but going with a big box like Home Depot would have been a better experience. I am going on three weeks with no carpet because the first batch was defective. They did not find this out until they pulled out half of my old carpet. Is it there fault, that the carpet was defective? No but they could have and should have ordered new carpet and got it in stock within 2-3 days. Original install date was 2-4-09 and it won't get finished until 2-17 or 2-18. In the mean time, I don't have a livingroom or kitchen. Sleeping on the floor... Yeah, not a great experience. read more

We have had Empire Floors install carpet in our home several different times. We have been thoroughly happy and impressed with them. They were extremely nice, helpful and insightful in guiding us to what would be best for us in our home (i.e., deciding on color, style, pet-proof, heavy traffic, etc.). Once we ordered the carpet, the installation came quickly, and the installers were very good, fast, and professional. We will most definitely continue going to Empire Floors for all our flooring. read more

I needed to have additional hardwood flooring installed to my family room. They were wonderful. Arrived on time with all supplies needed. The installer was professional and cleaned up after the job was completed. The floor looks great. I couldn't be happier. read more

Empire recently did a one room carpet install for us and we were very pleased with the service

I knew that I wanted to work with Jeanette at the Novato location of Empire floors when I first met her. It took me a year to find the laminate and carpet that I wanted but it was worth the wait. I can't believe that Jeanette is not the owner because the service she provides could not be more professional, if the business were her own. The installers were professional and did an excellent job. When the flooring was taking longer than expected, the installer offered to return on Sunday to complete the job which he did. It could not have been possible to get better service and the flooring is gorgeous. Pretty hard to find a business that is run so well. read more

I'm very late with this review but really wanted to let people know how amazing these people are. Ray gave such good advice and helped with every step. We were doing the entire house so I was pretty nervous but Ray calmed my fears and met every time line. The crew was top notch and the installer is an artist! My house has lots of twists, turns and curved edges which the installer matched perfectly. It's been 6 months and every day we say how much we love our floors and the beautiful job Empire Floors did for us! read more

This is overdue, but in August I bought my first house and was on a tight timeline of getting work done. I had 10 days before move in to do many things, including redo the floors in 2 bedrooms where carpet had been. Many of the people I talked to sounded good, but were backed up for weeks. Jon came out looked at my floors, gave me a fair estimate, and fit my incredibly tight, ridiculous timeline. The end result? My floors are beautiful and a good match to the already existing hallways. Jon was available, accomadating, and pleasant. I would call them again in a second if I had more floors to do. read more

Purchased hardwood floors and got a great deal for a great product. Would have given them 5 stars, but had some issues with the lack of knowledge of the installers, and the fact that they left handprints all over my freshly painted walls. read more

they dont know what they doing and look at everything that they not supposed to do they are very icomident people that charge you for making them move furniture read more

Totally flakes. These guys never showed up for an appointment for a carpeting estimate. They didn't even have the courtesy to call me to cancel, say they were going to be late, or to apologize. read more