Cancel

    Search

    The Floor Store

    4.3 (295 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 2 months ago

    Request a quote

    Response time

    2 hours

    Response rate

    100%

    Services - The Floor Store

    Carpet binding

    Carpet installation

    Floor installation

    The Floor Store Photos

    Recommended Reviews - The Floor Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Pari S.

    We had a fantastic experience working with Robert H at the floor store in Santa Rosa for our home flooring remodel. From the initial consultation to selecting materials and coordinating the installation, the entire process was smooth and stress-free. The installation team was efficient, professional, and completed nearly 1,500 sqft of flooring with great attention to detail. The results are stunning--we couldn't be happier with how everything turned out!

    Flooring

    Walked in the store, found the floor we liked, while I was on a time crunch, I asked the sales man Robert, how long it would take to get to me, he stated 10 days to two weeks at the most, a month later I got my floor. After the two weeks of placing the order, I called them various times leaving him a message over the phone he never got back to me. Watch out if you are on a time crunch and order the floor you may not get it by the time you need it.

    Normal looking part of carpet pile after 7 months
    Rosa A.

    Be Aware When Buying Carpet!! The floor store employees were kind, helpful, and accommodating for the purchase of vinyl flooring in our entire house. We loved the outcome. Unfortunately the carpet install in our master bedroom was done by a different department (carpet), and based on the size of our master bedroom the carpet roll was not wide enough to use a single roll of carpet. Instead our room has two pieces of carpet with visible seam. Despite two "repairs" to the seam the employee's are limited to fixing a bad carpet install, not much improvement. Additionally even after 7 months the carpet pile did not improve it is low on parts and higher on others. The best option would have been to provide us the customer during the initial bedroom measurement and quote an explanation of carpet roll sizes for big rooms (12ft, 13ft, 15ft) and provide the customer with the decision of having a seam or paying more for larger carpet roll. Or even recommend carpet types that hide seams better. We are now going to enjoy lovely flooring and try to ignore the poor quality of our bedroom carpet for years to come.

    See all

    3 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 hours ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    22 days ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Amazing waterproof plank flooring. Staff amazing above and beyond. Love the look and feel of the flooring.

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Business owner information

    Photo of Ian H.

    Ian H.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rene H.
    0
    10
    11

    5 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Luv B.
    0
    23
    17

    3 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Pari S.
    28
    17
    18

    1 year ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tom M.
    21
    7
    1

    1 year ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Kyle, thank you for the kind feedback. We appreciate your business!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Rosa A.
    0
    141
    324

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jan H.
    0
    14
    3

    1 year ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    2 years ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    6 months ago

    Business owner information

    Photo of Ian H.

    Ian H.

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0
    Photo of J T.
    2
    16
    0

    2 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 2
    Thanks 2
    Love this 3
    Oh no 0

    1 year ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 1
    Thanks 1
    Love this 2
    Oh no 0

    2 years ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Wonderful customer service, friendly staff, timely. Definitely recommend! Allan was very knowledgeable and helpful! Thank you!

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 8

    Ask the Community - The Floor Store

    What is the least expensive laminate you sell in stock?

    Hello Kathy, Thank you for your recent inquiry through Yelp with us. Our lowest laminate will go between $1.25 - $1.99 sq. ft. Please feel free to let us know if you have… Read more

    View All 2 Questions

    Review Highlights - The Floor Store

    The installer Henry came on time and worked for hours to remove the old flooring, and install the new flooring!

    Mentioned in 42 reviews

    Read more highlights

    World Of Carpet One Floor & Home

    World Of Carpet One Floor & Home

    (56 reviews)

    We needed to replace our 2nd floor carpet and used this company. Danielle in the front office was…read morevery helpful with information until a salesperson could meet with us. Breanne is very knowledgeable and had some helpful insight into options available. She came out and took very accurate measurements and emailed her bid and even a diagram of the carpet layout. Scheduling was fluid and they were able to install 2 weeks earlier than originally planned since we were leaving on a trip. On the day of installation, Ken and his crew were on time and got right to work. They moved furniture we were unable to and were very respectful of our house and contents. They finished in 1 day, but took care to do a very professional install. I wholeheartedly recommend this company for your flooring needs. We are a return customer and found them to again provide excellent service at a competitive price.

    I have used World of Carpets since the 1980s; both for my home and rental property and have been…read morevery happy with their products and installation. I dealt with Casey Clark and he did not know how to lay out the carpet to have the splice at the hallway. Instead he put the splice in the center of the family room, even though World of Carpets laid out the carpet I planned to replace as I described (splice at the hallway). His layout would have cost me an extra $1000.00 due to the waste. When I questioned this he told me to go somewhere else. What arrogance! There is another guy about his age who is even worse. However the women there were very nice. Things there have really changed. Maybe there a new owner. You can't stretch the carpet one inch like you guys did the first time? The first time the installer was older and more experienced. If you truly could not, I could have cut a one inch wood threshold in front of the slider to make up for the difference. (Other places have thick baseboards.) I'm sure this would be cheaper than $1000.00. Casey did not have time for any of that.

    St. Francis Flooring - Flooring by St. Francis Flooring

    St. Francis Flooring

    (24 reviews)

    You could tell when Kerry the owner walked in the door to measure and provide an estimate, this was…read morea very solid business. He knew his stuff, addressed our concerns/wishes, and was able to install new LVP over where existing carpet was without quarter rounds. Additionally, I had another room right outside of our living area where I did not want a transition piece and wanted the LVP's to run seamlessly - he could do that also. Others could not. I also needed the stairs done in matching LVP to tie in the existing LVP and then install on the entire bottom floor. No problem. This was a new house we had not moved into, pending new flooring, and although they were more than a month out, Kerry found time move up the schedule by more than a week - which helped tremendously. Fast forward to the work. Tony, the lead installer showed up. For starters, super friendly, walked the job - and there were some intricacies with the job. These guys are good. Extremely clean, very efficient, and did flawless work. I will post photos later of the stairs. After the job was complete, my wife noticed some small issues that had everything to do with our slab floors vs their workmanship. She mentioned to Karen, and maybe a few hours later, Kerry called me (he did not have her phone #), and told me he would address it. Cheryl called maybe the next say and scheduled the fix. I was thinking maybe an hour or so on a Saturday morning, but didn't realize they were going to pull a significant portion of the floor, as well as baseboards, and apply self leveling concrete and level out the floor. It took almost a complete day. I need to mention that Tony and crew came out again and Tony is so meticulous and noticed things that you may not. A perfectionist for sure. Tell me what other flooring companies would do that? I appreciate the above and beyond so much. So professional, so efficient, perfect job and just great people. I almost forgot that the price was very compatible. Yeah you know who I'll be contacting for my next flooring job.

    St. Francis Flooring previously helped us with new hardwood floors. We were so happy with the…read moreresult, that we went back for new upstairs carpeting. Kerry and Cheryl, as always, were a pleasure to work with. Kerry really helped us with our carpet selection and his installation team was excellent. They were courteous, skilled, professional, and went the extra mile. One set of closet doors were not hanging properly, so the installers rehung them so that they were straight. The new carpet looks great. We highly recommend the St. Francis Flooring team for all of your carpet and flooring needs.

    The Floor Store - flooring - Updated May 2026

    Loading...
    Loading...
    Loading...