Five days before our due date, we discovered a leak in our bathroom and suddenly needed flooring…read morefor a very last-minute renovation. Needless to say, we were stressed! We went into The Floor Store, and Matthew was incredibly kind and helpful. He walked us through our options, and made sure it could be delivered in time. He was so easy to work with, thorough, and really helped us feel taken care of during a stressful and rushed situation. When I came back two days later to pick everything up, John and the team were just as kind and helpful, even loading everything into our car for us. We're so grateful for the wonderful customer service and would absolutely recommend The Floor Store - not just for the great products, but for the genuinely caring people who work there!

Francine is one of the least helpful salespeople I've ever encountered. From the moment we entered…read morethe store, it was difficult to get her attention. Once we connected, we were upfront about our budget, but she repeatedly steered us toward higher priced options and was not transparent about individual product costs. She encouraged us to apply for store credit through Wells Fargo, and I was approved for significantly more than the cost of the flooring we were considering (probably a red flag warning that they will attempt to take you for more than you want to spend). Later that week, she came to our home for a site assessment. While friendly during the visit, she remained vague about installation costs. As she left, she promised to email a detailed quote within a day or two. After a full week with no word, I had to follow up. She responded several hours later with an estimate. The product pricing stayed within what we discussed, but the labor portion was estimated, but listed as "variable," with no fixed amount or not-to-exceed" number. Additionally, she couldn't even guarantee the final cost or confirm they could complete the job. As a contractor myself (in IT), I'm accustomed to providing customers with clear, capped pricing and a promise we will complete the work before they commit, especially on installation work. Its not as if I was hiding anything from her. She had full access to the home for her assessment. If she lacked expertise to properly evaluate the job, they should have sent a more qualified person. This lack of clarity made it impossible to move forward with confidence. After sending the quote, she never followed up and I haven't spoken to her since. Overall, Francine came across as inattentive, inexperienced and unreliable. We ended up purchasing our flooring elsewhere, and based on this experience, I would recommend doing the same.

We chose these folks based on the other reviews, and they were spot on…read more From the moment we stepped in to the time when the team left our house having carpeted two rooms and put a new wood floor in the third they were awesome. They arrived when they said they would, quoted and provided great options and advice. What I liked is they talked us down from what we thought we needed to a great choice. Thanks to the whole team.

Fantastic experience - from quote to end of job!! Had entire house carpet ripped out and vinyl…read moreflooring put in, along with 2 new bedroom carpets. Murnane was efficient, prompt and worked within the quote. Super easy to work with. Have had bad experiences with box stores and how they contract out the work and then no one takes responsibility for any customer service. With Murnane's installation team, they work for the store and the team shown on the website is who exactly shows up . No hidden costs, no surprises - Highly recommend - 5 stars!!!

We've been here several times and have had a great experience every time. Kyle is incredibly…read morehelpful and patient, and while they don't have a huge stock like a big corporate owned store might, there is a wide variety of materials and we managed to find two wool carpets that are working very well for us, and we paid very fair prices. We were referred here by another local carpet and flooring store because we were needing some rugs asap and wanted a more affordable option. These are remnants, so you don't always find the exact size you need, but we've been very happy with the quality of the wool carpets we did find. We are using them as area rugs, not installed, so we got a few of them bound and one of them wasn't bound as "perfectly" as we'd have liked, with slight irregularities around the edge in some parts, but Kyle said he would absolutely have them redone to make sure they're perfect and we didn't take him up on the offer due to needing the carpets now and it's not a huge deal for us, but the second carpet we got bound came back perfectly bound. That was our only "issue" but we have still been back since and will continue to trust Kyle and his products. A great local family owned business worthy of our support.

Kyle was really nice and too the point, i was in and out and satisfied with my purchase. will be…read morecoming back.

Wow. Fast quick and super work. Best carpet steam cleaners…read morewe have ever used. The technician was very proficient and cleaned up perfectly. Even heavy staining was removed.

We had someone come out with carpet samples and to measure for a quote…read more -The quote provided indicated that the square footage was much higher than the other two companies we ended up getting quotes from and since the charge is per square foot it added a ton to the total. -I noticed that the quote included the cost to take out carpet in all rooms but there were two rooms that had no carpet to be taken out. -We asked for help picking a carpet to install and it turns out the one recommended does not meet any of our needs and would have been a big problem. -Then he said the carpet would be ordered and could be installed the next week since we were in a rush. 5 days later he hadn't ordered the carpet and we started shopping other companies. -The quote said that if we are talking to any companies let them know since they would beat or match reasonable competitive quotes but once I mentioned we were shopping around the guy stopped responding and I'm glad he did so we didn't get stuck overpaying for a carpet that isn't right for us

I have used this store a number of times. Recently,they helped me with some laminate floors…read morethroughout my house and they came out beautiful. The product that was selected was gorgeous and we have received many compliments on them. They also installed some carpet in my family room. They were timely and I felt good about leaving the installer in my home while I had some things to attend to. When he was finished, he was very inquisitive on the job, and wanted to make sure I felt it was done right. He was just the installer that says a lot about the company to me. The gal in the store ( I think her name was Sarah) was very friendly and helpful, and not in a pushy way,( I do not like that) I felt she knew what she was talking about. Mike ( the owner) is a funny guy and will follow up with you as well. I have already recommended them to a lot of my friends. I will definitely use them again

Found superior floor covering through home advisor. I worked with Michael. So happy with the wood…read morelaminate that we had put in our condo. Was done very quickly and great quality. Definitely recommend this company for your flooring needs! Thanks!

Such an amazing experience. Had to get the carpets cleaned for a move out and Bill did an amazing…read morejob. The carpets looked and felt so much cleaner then when we originally moved in. Affordable priced and amazingly professional. I will be recommending them to anyone I know who needs it.

Bill is responsive, on time and does an excellent job. I have used him twice for my carpet, area…read morerugs and sectional couch. Very easy to work with and willing to tackle stubborn stains and other challenges. Bill has an impressive new truck mounted steam cleaning machine with 200 degree water and powerful extraction. Some other companies have old worn out equipment.

We purchased both hardwood and carpet from Rugworks and they installed both…read more First, the shopping experience is easy. They post prices on all the samples which makes it easy for you to understand cost differences on all the options. They are available to answer questions, but unlike other stores, I didn't feel like I had a sales person glued to me trying to sell me something (it was so refreshing!) Second, Jessie was fantastic communicating with us about the project from start to finish. Everything was delivered and installed on time. She was very responsive when we had questions. Third, the install crews were efficient and diligent and also communicated each day of the project. Finally, pricing was very fair and competitive. I would highly recommend Rugworks.

Went looking for a small remnant and they eagerly dropped what they were doing to help us.read more

HORRIBLE EXPERIENCE - AVOID THIS PLACE!…read more There's a reason they call it Discount Carpet -- you truly get what you pay for. The installation was cheap, poorly done, and the customer service was absolutely terrible. We had carpet installed in an elderly woman's home, and the seams in the living room are glaringly visible. When we brought it up, we were told it was "normal" and would "blend in over time." Nonsense. On top of that, there was a tack sticking up through the carpet that punctured our feet multiple times, causing them to bleed. When I called to address these issues, the front desk receptionist was rude, dismissive, and completely unwilling to help. I would never recommend this company to anyone. There are plenty of professional installers out there who will do quality work for the same price--and treat customers with respect. Do yourself a favor and stay away.

Went in for carpet for my rental, they gave me exactly what I wanted... good quality carpet and…read morequick installation for a more than fair price. Very happy! Gina was easy and straight to the point.

Easy to talk to. Prompt on estimates. Work done as scheduled. Kept in communication on time and…read moredates.

Happy customer here! We thoroughly researched and compared other companies and their products…read morebefore choosing All About Floors. When Ulysses arrived to provide an estimate, he brought additional samples, which we were delighted to see. The selection is simply gorgeous and amazing! Our living room had old, worn-out carpet, and the new hard floor complements the adjacent family room perfectly. One thing we wish we had known earlier was to cover our furniture and the rooms next door to prevent dust from circulating throughout the house. Ulysses's team, Rick and Francisco, were professional, punctual, and experts in their field. They truly deserve major kudos! I relax and enjoy my new living room. I highly recommend that others compare different companies, conduct thorough research, and consider patronizing a local business like All About Floors.

Great crew. Great work…read more Gorgeous floors. Very happy with the attention to detail and the cleanliness of the work while in progress. Highly recommend.

These guys did an awesome job on my floor. The quality of their work is top notch. They work quick,…read morecleaned up, were super punctual, scheduling and payment were easy. And they're super nice guys. Couldn't be happier, and highly recommend them.