1. St. Francis Flooring

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Santa Rosa, CA

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St. Francis Flooring

4.8 (24 reviews)
Closed • 9:00 am - 5:00 pm

Services - St. Francis Flooring

Carpet installation

St. Francis Flooring Photos

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Reviews With Photos

a closeup of a hardwood floor
Sharon B.

We highly recommend this company! It started with the help of staff when selecting the floor. They lived up to their commitment with the ordering, installing and the communication. The installation team, Tony was great and went the second mile in getting our floors ready. They were punctual and cleaned up every evening. The price was right for a beautiful luxury vinyl floor.

Flooring by St. Francis Flooring
Barb B.

Love our new floors! Especially the transitions between the floor and the tile in the bathroom and the floor and the carpet in the bedrooms. Perfection! Clean! No squeaking!

New carpet. They wrapped the stairs!!

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11 months ago

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1 year ago

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5 years ago

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4 years ago

As I was exciting the store the lady working screamed at me. I was extremely terrified and will never go to this store again.

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8 years ago

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12 years ago

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12 years ago

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15 years ago

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Review Highlights - St. Francis Flooring

“You could tell when Kerry the owner walked in the door to measure and provide an estimate, this was a very solid business.”

Mentioned in 15 reviews

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The Floor Store

The Floor Store

(295 reviews)

Five days before our due date, we discovered a leak in our bathroom and suddenly needed flooring…read morefor a very last-minute renovation. Needless to say, we were stressed! We went into The Floor Store, and Matthew was incredibly kind and helpful. He walked us through our options, and made sure it could be delivered in time. He was so easy to work with, thorough, and really helped us feel taken care of during a stressful and rushed situation. When I came back two days later to pick everything up, John and the team were just as kind and helpful, even loading everything into our car for us. We're so grateful for the wonderful customer service and would absolutely recommend The Floor Store - not just for the great products, but for the genuinely caring people who work there!

Francine is one of the least helpful salespeople I've ever encountered. From the moment we entered…read morethe store, it was difficult to get her attention. Once we connected, we were upfront about our budget, but she repeatedly steered us toward higher priced options and was not transparent about individual product costs. She encouraged us to apply for store credit through Wells Fargo, and I was approved for significantly more than the cost of the flooring we were considering (probably a red flag warning that they will attempt to take you for more than you want to spend). Later that week, she came to our home for a site assessment. While friendly during the visit, she remained vague about installation costs. As she left, she promised to email a detailed quote within a day or two. After a full week with no word, I had to follow up. She responded several hours later with an estimate. The product pricing stayed within what we discussed, but the labor portion was estimated, but listed as "variable," with no fixed amount or not-to-exceed" number. Additionally, she couldn't even guarantee the final cost or confirm they could complete the job. As a contractor myself (in IT), I'm accustomed to providing customers with clear, capped pricing and a promise we will complete the work before they commit, especially on installation work. Its not as if I was hiding anything from her. She had full access to the home for her assessment. If she lacked expertise to properly evaluate the job, they should have sent a more qualified person. This lack of clarity made it impossible to move forward with confidence. After sending the quote, she never followed up and I haven't spoken to her since. Overall, Francine came across as inattentive, inexperienced and unreliable. We ended up purchasing our flooring elsewhere, and based on this experience, I would recommend doing the same.

St. Francis Flooring - carpeting - Updated October 2026

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