Five days before our due date, we discovered a leak in our bathroom and suddenly needed flooring…read morefor a very last-minute renovation. Needless to say, we were stressed! We went into The Floor Store, and Matthew was incredibly kind and helpful. He walked us through our options, and made sure it could be delivered in time. He was so easy to work with, thorough, and really helped us feel taken care of during a stressful and rushed situation. When I came back two days later to pick everything up, John and the team were just as kind and helpful, even loading everything into our car for us. We're so grateful for the wonderful customer service and would absolutely recommend The Floor Store - not just for the great products, but for the genuinely caring people who work there!

Francine is one of the least helpful salespeople I've ever encountered. From the moment we entered…read morethe store, it was difficult to get her attention. Once we connected, we were upfront about our budget, but she repeatedly steered us toward higher priced options and was not transparent about individual product costs. She encouraged us to apply for store credit through Wells Fargo, and I was approved for significantly more than the cost of the flooring we were considering (probably a red flag warning that they will attempt to take you for more than you want to spend). Later that week, she came to our home for a site assessment. While friendly during the visit, she remained vague about installation costs. As she left, she promised to email a detailed quote within a day or two. After a full week with no word, I had to follow up. She responded several hours later with an estimate. The product pricing stayed within what we discussed, but the labor portion was estimated, but listed as "variable," with no fixed amount or not-to-exceed" number. Additionally, she couldn't even guarantee the final cost or confirm they could complete the job. As a contractor myself (in IT), I'm accustomed to providing customers with clear, capped pricing and a promise we will complete the work before they commit, especially on installation work. Its not as if I was hiding anything from her. She had full access to the home for her assessment. If she lacked expertise to properly evaluate the job, they should have sent a more qualified person. This lack of clarity made it impossible to move forward with confidence. After sending the quote, she never followed up and I haven't spoken to her since. Overall, Francine came across as inattentive, inexperienced and unreliable. We ended up purchasing our flooring elsewhere, and based on this experience, I would recommend doing the same.

Great crew. Great work…read more Gorgeous floors. Very happy with the attention to detail and the cleanliness of the work while in progress. Highly recommend.

These guys did an awesome job on my floor. The quality of their work is top notch. They work quick,…read morecleaned up, were super punctual, scheduling and payment were easy. And they're super nice guys. Couldn't be happier, and highly recommend them.

We chose these folks based on the other reviews, and they were spot on…read more From the moment we stepped in to the time when the team left our house having carpeted two rooms and put a new wood floor in the third they were awesome. They arrived when they said they would, quoted and provided great options and advice. What I liked is they talked us down from what we thought we needed to a great choice. Thanks to the whole team.

Fantastic experience - from quote to end of job!! Had entire house carpet ripped out and vinyl…read moreflooring put in, along with 2 new bedroom carpets. Murnane was efficient, prompt and worked within the quote. Super easy to work with. Have had bad experiences with box stores and how they contract out the work and then no one takes responsibility for any customer service. With Murnane's installation team, they work for the store and the team shown on the website is who exactly shows up . No hidden costs, no surprises - Highly recommend - 5 stars!!!

HORRIBLE EXPERIENCE - AVOID THIS PLACE!…read more There's a reason they call it Discount Carpet -- you truly get what you pay for. The installation was cheap, poorly done, and the customer service was absolutely terrible. We had carpet installed in an elderly woman's home, and the seams in the living room are glaringly visible. When we brought it up, we were told it was "normal" and would "blend in over time." Nonsense. On top of that, there was a tack sticking up through the carpet that punctured our feet multiple times, causing them to bleed. When I called to address these issues, the front desk receptionist was rude, dismissive, and completely unwilling to help. I would never recommend this company to anyone. There are plenty of professional installers out there who will do quality work for the same price--and treat customers with respect. Do yourself a favor and stay away.

Went in for carpet for my rental, they gave me exactly what I wanted... good quality carpet and…read morequick installation for a more than fair price. Very happy! Gina was easy and straight to the point.

We needed to replace our 2nd floor carpet and used this company. Danielle in the front office was…read morevery helpful with information until a salesperson could meet with us. Breanne is very knowledgeable and had some helpful insight into options available. She came out and took very accurate measurements and emailed her bid and even a diagram of the carpet layout. Scheduling was fluid and they were able to install 2 weeks earlier than originally planned since we were leaving on a trip. On the day of installation, Ken and his crew were on time and got right to work. They moved furniture we were unable to and were very respectful of our house and contents. They finished in 1 day, but took care to do a very professional install. I wholeheartedly recommend this company for your flooring needs. We are a return customer and found them to again provide excellent service at a competitive price.

I have used World of Carpets since the 1980s; both for my home and rental property and have been…read morevery happy with their products and installation. I dealt with Casey Clark and he did not know how to lay out the carpet to have the splice at the hallway. Instead he put the splice in the center of the family room, even though World of Carpets laid out the carpet I planned to replace as I described (splice at the hallway). His layout would have cost me an extra $1000.00 due to the waste. When I questioned this he told me to go somewhere else. What arrogance! There is another guy about his age who is even worse. However the women there were very nice. Things there have really changed. Maybe there a new owner. You can't stretch the carpet one inch like you guys did the first time? The first time the installer was older and more experienced. If you truly could not, I could have cut a one inch wood threshold in front of the slider to make up for the difference. (Other places have thick baseboards.) I'm sure this would be cheaper than $1000.00. Casey did not have time for any of that.

You could tell when Kerry the owner walked in the door to measure and provide an estimate, this was…read morea very solid business. He knew his stuff, addressed our concerns/wishes, and was able to install new LVP over where existing carpet was without quarter rounds. Additionally, I had another room right outside of our living area where I did not want a transition piece and wanted the LVP's to run seamlessly - he could do that also. Others could not. I also needed the stairs done in matching LVP to tie in the existing LVP and then install on the entire bottom floor. No problem. This was a new house we had not moved into, pending new flooring, and although they were more than a month out, Kerry found time move up the schedule by more than a week - which helped tremendously. Fast forward to the work. Tony, the lead installer showed up. For starters, super friendly, walked the job - and there were some intricacies with the job. These guys are good. Extremely clean, very efficient, and did flawless work. I will post photos later of the stairs. After the job was complete, my wife noticed some small issues that had everything to do with our slab floors vs their workmanship. She mentioned to Karen, and maybe a few hours later, Kerry called me (he did not have her phone #), and told me he would address it. Cheryl called maybe the next say and scheduled the fix. I was thinking maybe an hour or so on a Saturday morning, but didn't realize they were going to pull a significant portion of the floor, as well as baseboards, and apply self leveling concrete and level out the floor. It took almost a complete day. I need to mention that Tony and crew came out again and Tony is so meticulous and noticed things that you may not. A perfectionist for sure. Tell me what other flooring companies would do that? I appreciate the above and beyond so much. So professional, so efficient, perfect job and just great people. I almost forgot that the price was very compatible. Yeah you know who I'll be contacting for my next flooring job.

St. Francis Flooring previously helped us with new hardwood floors. We were so happy with the…read moreresult, that we went back for new upstairs carpeting. Kerry and Cheryl, as always, were a pleasure to work with. Kerry really helped us with our carpet selection and his installation team was excellent. They were courteous, skilled, professional, and went the extra mile. One set of closet doors were not hanging properly, so the installers rehung them so that they were straight. The new carpet looks great. We highly recommend the St. Francis Flooring team for all of your carpet and flooring needs.

We recently remodeled our 1950s vintage kitchen which included installing new white oak flooring…read more Joel and his team performed the work in both a professional and personable manner. From the being of the job to end Joel discussed stages of the project and offered great design recommendations. We really appreciated that Joel was on the job every day along with his crew. He really takes pride in his work. Joel was always quick to respond to any concerns that we might have had, he's a perfectionist! I would not hesitate to recommend Joel for any flooring project that you may have. Larry & Kathy

Our oak floor got wet during the power outage and the boards warped when the ice melted. Joel…read morehelped us determine our options and we refinished the floor, replacing some of the boards. Joel and ChristIan were very carefuul and neat. They did a great job and can't recommend them highly enough!

All Pro Floors has an amazing residential team. First of all the owner, Carlos, is kind, fair, and…read moreknowledgeable. The team came to my house twice this year- once for a refinish job and the other time to lay new maple floors. Both time, Carlos, Santiago, and Antonio were polite, kind, trustworthy, responsible, and incredibly efficient. The owner told me that laying the maple floors might take four days and it took two days! Incredible! The crew cleaned up perfectly and walked me through the finished job. If I could have given them 10 stars I would have! Look no further than All Pro Floors for all your flooring needs. Last but not least, the office staff was amazing! They answered all my questions promptly and always called to give me updates!

All Pro floors was the only place that would install my vinyl without purchasing it from their…read morestore. Carlos was very professional when he came out and gave us a fair price. Carlos and Antonio came out to install and showed up on time. They had to move my stove and refrigerator and knew exactly how to unhook and re-hook them up. They knew exactly what they were doing and even matched an additional piece that we requested just perfectly. I would sure hire All Pro Floors again for my flooring needs.

All though they were not able to help me find a discontinued item, they sure did try and I wasn't…read moreeven a big customer. I just need a couple of boxes of flooring. And they would have to ship it to me as well. I was impressed that they worked so hard for nothing in return. They didn't make a dime off of me but put a lot of work into trying to help me out. A++++++++

We had a good experience with this company. We had them do a large flooring job in our home that…read moreincluded reflooring the majority of our home. We shopped at several other flooring ships and the floor store chain was $4000 more than Carpet Center. Same brand. Same quality. Same color. They are a smaller shop so installs and scheduling can take longer or be a little iffy but if you communicate clearly and regularly with Kitty she will hook you up and make sure it goes well. Our install looks amazing and it was done very well.

Vince and his crew did a fantastic job of tearing out our old carpet and laying the new one. It was…read morea big job and the were efficient, professional, and left little mess. Highly recommend!

Excellent customer service, super friendly woman who works at the front desk! I had a great…read moreexperience and they helped me pick out the perfect carpet for my space. I will definitely shop here again in the future.