Omar, one of the technicians, was just at my house to do annual maintenance on our gas fireplace. He is OUTSTANDING! Efficient, fast and professional. I will only use Creative Energy for maintenance from now on! read more

Wesley in the office was the person that arranged our service call. Simple as could be by way of texting. He set it up and sent Dave a 30 year employee. Dave was friendly professional knowledgeable and repaired our spa. He checked everything for proper operation and instructed me about best practices to keep it running without any problems. If you're lucky enough to get Wesley in service and Dave as your technician you'll be impressed. Keep up the good work gentleman! read more

I can't say enough about Ivan! He has been instrumental in my journey with the spa & umbrella. I've had the hottub for 2 yrs and unfortunately the umbrella broke ($500 umbrella, non repairable). Ivan came on his off day to repair it so I wouldn't have to buy another one. Unfortunately, it didn't last with the high winds. He came thru again on his off day to install a new umbrella. John is also great to work with! This is a solid local company with high end quality hot tubs! Worth it! read more

I purchased an endless pool from Creative Energy two years ago and have used the warranty twice without any problems or issues. The service department is really great and honored all of their agreements and commitments to keep my spa running perfectly This form of exercise is the best and I highly recommend it for anyone over 60 read more

I have had a hot spring spot since 2001. It's still running great. And I really owe a lot to the service department at Creative Energy. Randy is always helped us out when something needs to be fixed. He's the best. What prompts this review is a replacement hot springs spa cover. They installed it and took the old one out and even installed or replaced a couple of the components to the cover cradle. I don't think I got chargedcradle parts read more

My spa had been offline for 3 years and though it was kept well covered, it was a mess. They came and did a cleaning and it looks brand new again. They did a great job. read more

I needed Silk Balance for my hot tub before I ran out and tried to get some at a deep discount from two scam websites, one from China, and maybe the other as well. Amazon was and is charging too much for the product and I save a little bit getting it from Creative Energy. Delivery wasn't without some bird dogging on my part, but it eventually arrived. It's a good product, but I still think it is over-priced a tad. Maybe Creative Energy will consider a senior discount given this review? read more

This company and its customer service is outstanding. They are readily available to support you in caring for your investment without judgement. I highly recommend these kind and respectful people who own snd work at Creative Energy in the Concord store as well as the Marin location. read more

Creative Energy has been our Hot Springs jacuzzi care resource from day one. We feel that the office communicates very well with us, especially during COVID shutdowns. We are extremely lucky to have Wilbur as our service technician, as he alwasy does a thorough and professional job cleaning and inspecting our jacuzzi. We highly recommend them read more

The installation crew for our new spa were early and did a fantastic job. They had to cut up the 20+year old one to cart it away. Got the new unit leveled and connected, all in about an hour and a half--done by the time they were scheduled to get here--the and area was completely clean. Very nice follow through to the fine job done by Cole Spilman at the San Rafael store in helping us to select a unit and answer many questions. An all around pleasant experience. read more

Good service, though it took a couple weeks to come out. Diagnosed and fixed the problem that day. Nice!

We bought our hot tub awhile ago and always had great service from the time we bought our hot tub and still do! Randy our service technician is great he is all About Customer Service snd doing a great job fixing our hot tub! ASAP ;) Thank you Creative Energy for all the years of Great Customer Service!!! Sincerely Cecilia Conroy read more

Amazing customer service. I recently broke a part on my spa cover lifter. I called customer service and they went me a replacement part at no charge--even though my spa is six years old and long out of warranty. Great people running the best kind of business! read more

Don't even think about going anywhere else! First of all they have been in business for a very long time! Through all the recessions, they have made it for a reason! Even my 40 year old (original) hot tub still works? The people who work for Creative Energy stay, year after year?! Amazing group of people from Service to Technicians. Trustworthy, honest, hard working - won't cheat you and you can trust their word. Like most things in life - you get what you pay for, this company is worth every penny! read more

We had to have our spa removed and repaired due to a leak. Creative Energy took care of everything in a very timely way and they were great about sending emails with updates. We had to leave the spa at the repair place longer than expected because we were replacing our deck and they were very accommodating. Very pleased with the service we received. read more

Yes, there were a few minor issues with the process of buying the spa. I was very impressed with the owner and the way he reached out to solve them. He cares about how you feel and wants to make sure you are happy with his product. I have purchased quite a few high priced items (sound systems, autos etc.) and most are never perfect. Creative Energy is striving to be the best spa company in the area. Check them out! read more

Creative Energy - Hot Tub & Pool Near Me - Richmond, California

Excellent service with a great hot tub warranty. Will continue to use Creative Energy for my next one.

We purchased our hot tub from Creative Energy twelve years ago now, and have only had to have one big repair--replacement of the heater--after ten years of daily use. We also replaced the cover with a new one after about ten years. We use our hot tub daily--sometimes twice daily (early morning, and then late, late at night as the best 'sleeping potion' ever!). It's been very high quality--hosting teen 'hot tub parties to solo relaxing 'read and drink a (plastic) glass of wine'--week after week, year after year...and the few times we've needed anything (new chemicals, or a new drain cover), the staff at Creative Energy has been prompt with service. Thank you for an excellent product and a fabulous experience! read more

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Ordered a older model Blower for a Fireplace insert. On this particular item Creative Energy applied a veterans discount. Item was the right one and they offered an exchange if it were not. The office staff was pleasant and helpful. Thank You Anthony L. Giovinazzi Wood burning inserts are 4 ppm over 400 ppm for a conventional fireplace. If you add in the cost Fracking, Office Space, Pipelines and refineries Local wood is much more Earth Friendly read more

Creative Energy is the best! Terrific, responsive staff makes it our favorite! We would never use anyone else.

We went to the Pleasanton Store after narrowing down possible hot tub companies. Blake Braden was super helpful and answered all of our questions. We even " wet tested":the spas that we were interested in purchasing. We were not pressured to buy that day, but received a competitive estimate. We returned to the store a few weeks later and purchased the spa we had chosen There was no pressure and all of our questions were answered by Ivan Berry . He was super helpful. When the spa was ready to be delivered, I had several conversations with Doris, who was very accommodating and flexible as far as scheduling. On the date of the delivery, the spa was delivered, set up and the 3 guys were great! While we were installing, there was a vital question that needed an immediate answer. Ivan Berry connected us with one of the top persons in the company, Dave Kaston, who called me directly. We had one other issue setting up and Ivan arranged to have technician, Joe, respond to the house within hours. Joe triaged and fixed the issue. Ivan is due to come over tomorrow to personally instruct us regarding care, maintenance and chemistry for our new tub. Great Customer Service! I can't say enough about the quality and customer care of this company. I am not surprised they have been in business for so long. 5 stars to Creative Energy and their team of dedicated, professional staff!!! I highly recommend this company. read more

Looking for service on your home spa? Be very wary of this company! We recently needed some service on our home spa and had a hard time locating someone that serviced San Francisco. Creative Energy was recommended (with a warning) to us by someone else who uses them. I called the service number and explained to them the spa came with the house we just purchased and there was no information on the type or where it was purchased. I specifically asked if they service older spas since ours looks to be quite old. Their answer....YES. On the phone she even went so far as to talk about how the repair guy keeps parts in his truck and if needed they would order them for us. She even looked up our address in their files to see if they had sold it to the previous owner, but found nothing. I scheduled an appointment, the repair guy showed up, took one look at the spa, found the problem (crack in the filter) and said he has a couple options to fix it and would have to check with his boss on what to do. He would get back to us with a quote. Total time spent so far with this guy...7 minutes (if that). Next thing I know, I get a bill from the company for $100+ and a note at the bottom saying we don't fix spas we didn't sell. Contact your local spa company. WHAT?! They knew the situation about the spa, that it was an older model and that it was not purchased from them, but they still came out for "service". If they were not going to fix a spa that was not theirs...well you see where the problem lies. I called them to clear up the issue and all they said was, "You told us on the phone it was our spa." Uh, I don't think so! Be afraid, people. Be very afraid. read more

I've used Creative Energy a couple of times in the past few years. The folks on the phone and the service guys are all great. Prompt, knowledgeable, fair price. More than you get from most places these days. read more

Wilbur came and drained my tub, cleaned every part and got it back up an running. The fact is my tub is now like new. The full service cleaning is highly recommended. read more

Well I have had a h Hot tub for 10-15 years and very little problems if any. One time comes to mind when one of the Service Tech. Dave came out to house to fix spa, he was very kind and told me that he would let me know in a min what the problem was. About 15 min. later he came to me and said that it was the filters, filters that I had not cleaned. so instead of just leaving, he taught me how to clean filters and told me why it was so important. This is the kind of service we are lacking today in most buisneses! thanks Dave for the lesson and good work. read more

We had a great experience with Creative Energy service, Dave Kirley was our tech and he was very nice, experienced and knowledgable. We have an older hot tub and for the most part we've had no issues, but as with all old things, there is a need for updating and minor repairs. When I called to schedule an appointment they were able to get someone out the next day. Dave called when he was on his way, arrived on time and diagnosed the problem in minutes and told me what needed to be fixed, why it happened, the cost to fix and how to prevent it from happening again. He finished in a little over an hour and re-explained the cost and repairs made. read more

I had them come over regarding my gas fireplace and they wrote up a quote for over $600. replacing pilot assy etc..this was a year ago..anyway I got the fireplace working and it's been working since Feb./2020 just this week it went dead I change the inside battery and its fixed...I would go to someone else next time if needed. read more

Creative Energy sells the highest quality spas and provides fast efficient service as well

Jose was timely and very professional. Goes into job knowing what to do. No mistakes. No complaints Lopi LRG Radiant gas insert works wonders. Whole house warms up better than one year old Bryant furnace does. We wish we had done this years ago. But then today's technology so far better. BAAQMD $2500 grant and Marin County $325 grant made is economical for us in Sausalito. read more

Service for my Watkins spa (which I bought from them in 1980-something) used to be good, but I'll never call CE again for repairs. The heater wasn't working, and on top of the initial $144 diagnosis visit, I was quoted $428 in parts and labor for two very expensive new parts. I watched the tech at work, and could tell he was just guessing about what was wrong, which made me think to call the manufacturer. The manufacturer gave me the number of a parts company that stocks the parts in question and I got a quote for $80 less than Creative Energy had given me. So in addition to getting a wholesale discount, CE was marking up the retail prices by about 30%. When the parts arrived from the parts house, my husband, who is a banker by trade--not a senior technician--opened up the control box to see what was what. He immediately spotted a wire that was disconnected and charred. For a $2 length of wire and connector at the local hardware store he fixed the problem in about 5 minutes. (CE had held my hot tub hostage for more than 3 weeks, between their busy appointment schedule, delays in getting the quote, having to wait for parts to come in, etc.) I need my hot tub for therapeutic (and sanity) reasons, and CE was simply unprofessional, uninformed, unhelpful, and a ripoff. Whatever they quote you, get a second opinion. read more

We have a hot springs spa that is about 10 years old and we have had creative energy out to repair our spa twice in the last few years. On both occasions they have sent Dave Kirley. Dave was on time, found our problem, and repaired the problem in a very efficient manner. We are in Oakland and found the service charge of 148.00 to be fairly high ....but it did include the first 1/2hour of service and Dave repaired the spa with in the time limit. The job was finished and the spa works great! read more

We had an old spa that was basically useless. Just happened to walk into the Creative Energy Store - we were looking for a patio heater next door to them. Looked and talked about spas and later decided we should replace ours. The owner (John) came out himselt and measured, did the paper work and the spa was on the way. When the new spa came in the delivery crew took out the old (disgusting underneath) spa and set up the new one. We ran into a little problem with the existing deck but they adjusted and made everything work. Clean, polite, with a positive attitude. Love the new spa! It is great to have it always ready to go! read more

After reading other reviews I felt compelled to write about my experience with Creative Energy. Last year we purchased a gas fireplace insert at discount from their Richmond showroom. I received a call from their office stating that they did not feel comfortable selling us the refurbished unit and would give us a brand new insert for the same discounted price that we were quoted. Dave came by to install the fireplace with little problem. However when my husband got home, he wanted the side panels trimmed a bit so I contacted their office and Dave returned to make the change. I have to say, it has been a year and we are more than thrilled with our gas insert. I think we received fabulous customer service and believe they are a company that stands behind their products. I would not hesitate to recommend them to anyone looking to put a gas insert into their fireplace. As far as spas go, I have no experience with that. We continue to receive their follow-up e-mails and appreciate that they are family-owned and operated. read more

I have had my Hot Springs spa for 25 years. I bought it on the recommendation that it was very well designed and easy for their tech support to maintain it. This has proven to be completely true. Friends of mine who bought other hot tubs at that time have long since sent them to the dump. Most recently our tub stopped working. Dave Kirley came out promptly and diagnosed the problem. I signed a work order to get it fixed and as soon as they had the required parts they scheduled an appointment. Dave came back and did a thorough job replacing the circulating pump and reworking much of the plumbing. My old tub lives on thanks their quality support. Great job Dave. One complaint: I repeatedly asked to call me on my cell phone but the office kept calling back on my home phone. A little tighter on the communications would be appreciated. read more

We have purchased a fireplace and a hot tub from Creative Energy and subscribe to regular maintenance for the hot tub. We have always been pleased with the knowledge, attention to detail and friendliness of both the sales staff and the service staff and technician. read more

They have gotten too big for their britches. their service department sucks. they dont return calls. They claim they want to help you out and then slam you. they wanted $650 to replace my spa cover. the COVER!!! $150 of that is delivery charge. Their spa covers leak and get waterlogged. then all the material inside falls apart so when you open the cover to drain all the crap drains into your tub. they dont warranty their work. i have now found spa mania in novato. $300 for a cover and a $30 delivery fee. creative energy, you will get what is coming to you as you drive old customers away!!! 1 day later - let me now add to my review that today i received a nastygram from John Kasten, owner of Creative energy. first his math skills leave one wondering... bought spa cover in 2005, it is now 2012, his comment is did i expect it to last 12 years? try 7 John, for starters. then he asks me if i really think "we can afford servicing you?". HAHAHA!!! They cant afford to service me?????i will spare you all the gory details but their records of our conversations are totally one-sided. a repairman comes out to fix something, next day something else is broken. did the repairman break it? "Well we asked him and he said no". Really? did you expect another answer? so John, Dear John, i wont be requiring your service any longer, nor will any of my associates. also, writing bad reviews on yelp about other spa dealers is just downright dishonest. you should be ashamed of yourself. After this review i got a letter from their marketing director which you can read. this is my response to him. Dear Alex, You may have been saddened to hear things got out of hand. But your president John apparently was not. His letter to me was out of line and unprofessional. Not all the facts in the documentation he sent are accurate. I was happy to buy my covers from you and have you service my spa when your prices were reasonable. You never charged me $150 before to deliver and remove the cover. Your service rep, I cannot remember her name, told me I was welcome to pick it up. common, really? What kind of vehicle would I need to pick up a cover? The last bill I got for a cover from you in 2005 was $385. Now its $550. I just cant afford it. what sparked my review was the attitude of your president and employees who were rude and condescending. I left John a voicemail to see if we could work something out. I got that letter in return. I had told him I couldn't afford it and I would just as soon have my tub removed. He said he didn't want to see that happen, that he would get back to me, then sent me the letter. How dare he say he "could not afford to service my tub". That is laughable. One of your repairmen broke the light switch that I had paid to have removed. The day before he came it was working, the day after, not so much. I asked if they would fix it. they told me it was out of warranty and wanted a minimum of $180 to fix it. I asked if someone could just come by when they were in the area, no rush. The answer I got was no. I am getting a hot springs cover. It is made to fit my specific spa. Its $310 and a 30 delivery fee. $70 to clean all the crap from the old cover that exploded. And a courtesy fix of the light problem. That is what I call customer service. And I am a new customer. Not an old customer as I was of yours, who you would think you would have gone the extra mile for. I may live in Marin but I am not of the rich and famous. Best regards, laurel read more

Service person arrived early (called to be sure it was okay) and performed all the need service promptly.

This company has abismal customer service!! This is actually the first yelp review I've been motivated to write, so I'm not just some irate person who puts these up all the time. I feel like I need to warn people and maybe, just maybe this will help another company decide to cary Avalon parts! I pray for that! I have been wrestling with these guys to get them to give me a quote, make and appointment and actually come to my house to fix my fireplace for almost 4 months at this point and it has stillll not happened. If you have anything other than an Avalon fireplace and are not forced to use these guys, DO NOT USE THEM!! read more

Good People, Knowledgeable, helpful service at Creative Energy. We bought our second spa from John at Creative Energy. We had learned that service is the most important factor in the long run. We like our spa a lot, but best, we know we can always get knowledgeable, experienced help form the Creative Energy people. They are not flashy sales people but honest straightforward folks committed to supporting customers. read more

My husband and I had an exceptional experience with Ivan and the staff at Creative Energy. We absolutely love our new hot tub and they made the process seamless and painless. Ivan followed up several times to be sure all was well, before, during and after the installation. We are design and build professionals, so we recognize and value excellent products and service. We will certainly be recommending them to our client and friends. read more