HIGHLY RECOMMEND!! They are trustworthy, affordable, and efficient! Been doing business with them for over 15yrs. for plumbing & heating systems. Wouldn't go to anyone else! read more

They always get the job done. Knowledgable plumbers. A tad on the expensive side, and worth the investment

Val Betti has been our plumber of choice for 20 years. Their technicians are friendly and knowledgeable and their office staff has always answered questions we've had. Recently we need to replace a bathroom sink drain. We had purchased the drain from the company where we purchased the sink, but they neglected to say that the drain stopper size was almost triple the size of the original one. Called Val Betti, gave them the model of the faucet and they were able to quickly purchase the correct parts and then install them. read more

I submitted a rave review about Val Betti plumbing two days ago which never posted so I'm trying again. My new ge stackable washer dryer was installed on July 18, 2025 by Home Depot, but the machine wasn't draining correctly. The installer suggested that I get a new drain pipe. For that I would need to call a plumber. Ryan from Valbetti was here in 15 minutes. He checked the installation said the machine was installed perfectly and that I indeed needed a 4 inch drain pipe not a 1 inch drain pipe. I told him that I had used the 1 inch drain pipe for 40 years with no problems. Could we just try to run the machine one more time? This time there was no problem with the drainage at all. Ryan told me to use it for a while. It probably was some sludge in the hose. And if I had more problems, I might consider putting in the 4 inch drain pipe. (Three months out and no problems with the 1 inch drain pipe) He was so helpful, friendly, knowledgeable, and simply the quintessential plumber next-door who knows everything, that I can't rave enough about him . I thought I must give him something to do since he wasn't going to charge me....I couldn't let him leave empty-handed.... so I directed him to my clogged tub drain and after one hour he pulled a 3 foot tree root out of the drain. It had probably been there for 40 years and I had called many plumbers to correct this. None of them had done it. Ryan is a very special Plumber who goes that extra mile to give you lots of tips and helpful advice, as well as excellent first rate friendly service. He's my first call plumber now. Thanks ValBetti! read more

We needed a plumbing repair and ValBetti sent John Baudoin. He was prompt, courteous and clearly knew what he was doing. He also left the work area immaculate. What more could we have wanted? read more

I have used this company before but this is the first time writing a review. Yesterday, I woke up to a leaking toilet and water all over the bathroom floor. I left a message at around 7:00 a.m. and got a call back half an hour later. They had someone come to my house by 10:00 a.m. the same morning! Mitch assist the problem and gave me the price breakdown which was very reasonable. He replaced the wax ring on the toilet in no time at all. Very reasonable price and great work! read more

A big thank you to Ryan at Val Betti for doing a tremendous job. He's very professional and explains everything super clearly. I would definitely use Val Betti again for all my plumbing needs. read more

Val Betti Plumbing - All new shower fixtures - Water Heater Installation/Repair Near Me - Richmond, California

Avoid these guys. I both called and left a message as well as submitted a contact via their website about a fairly small job, garbage disposal replacement. They ignored me completely. Then as test i called from a different number using a different name about a water heater replacement, which they charge like $2,000 for. Guess what? They called me right back. These guys just want big jobs, which is weird because they can charge the same hourly rate no matter what. They should at least call people back, rather than ignore people. Val Betti is what is called customer no service! read more

Outstanding! A neighbor recommended Val Betti Plumbing. I had 3 smaller jobs that needed attention. Everything was excellent...I called to request some information. John, the plumber, came today. He also was excellent. He clearly communicated what was wrong and how he would repair each item. I felt the service was excellent. The price was fair. read more

We have used them several times over the years and were always satisfied with their quality and service. Recently we had to replace our water heater that had started leaking. They were able to come out the next day with a new water heater and completed the job in about an hour and a half with no problems and hauled off the old one. Prompt friendly service. read more

I woke up one morning at 4am and smelled a gas leak. I checked all the obvious clues - stove, furnace and nothing looked out of the ordinary. I called PG&E and they did their check and found a very small leak and advised that I needed a plumber. Val Betti Plumbing actually picked up the phone and indicated they could come out the next morning. The others I called either didn't call me back, or said it would be two weeks before they could come out. Not realistic to not have heat or a way to cook with a family of 5, so I confirmed with them for the next morning. They showed up early, and Wade and worker were all business. Wade jumped in and showed me the pricing structure first so I knew what to expect, then described their process of blowing air through pipes to find leak. They did their check and I had a couple of rusty valves that needed replacing. He took care of it efficiently, gave me an overview and showed me the parts that were replaced. This could not have been handled better, and I felt like my family was safer as a result. Thanks Val Betti Plumbing! read more

Mitch came and repaired our guest shower that didn't have any hot water. He was efficient, respectful, and explained exactly what the issue was and how to resolve it. I also appreciated the pricing book, which showed us ahead of time how much we would pay for the part and labor. read more

Excellent customer service, start to finish!! Very reasonably priced.I spoke with Melissa on the phone just this morning and explained that water was backing up into my bathtub and water was leaking under the base of my toilet after doing a load of laundry. She said we can have someone there by 2:00 today. Ryan and Eduardo were right on time and went straight to work. Ryan explained everything step by step and also found the clean out I didn't realize was there, buried under a dirt flower bed. They finished all the work quickly and efficiently and answered all my questions. Thank you Melissa, Ryan and Eduardo!! I will surely use Val Betti again for my plumbing needs! read more

Using this service for over 20 years. Great help as usual with clogged main sewer line. Work done professionally and Jeff was great. read more

Val Betti did an excellent job with my kitchen faucet install and two new shutoff valves. The plumber was timely, thorough and courteous. He inspected the sink and existing plumbing and then gave me a firm price quote. The price wasn't cheap, but the service seemed high quality and I'm happy I hired them. read more

Thank you to Melissa, John, and Chan at Val Betti. Neighbors recommended Val Betti so I gave them a try. Smooth sailing fixing the tub drain leak in my funky building. Total pros. Recommended. read more

We found out we needed a water valve replaced before our new fridge could be installed. John came out in under 3 hours - he was on time, professional, and super quick! Great response time and helped us in quite the pinch. read more

We have had Val Betti out for various problems over the years, from a backed-up kitchen sink to a leak dripping from a ceiling. In every case, they have sent a pro who was able to solve the problem in an efficient and professional way. Everything they have done has lasted. I've even had them fix issues that other handy-people messed up on. Look no further than Val Betti for any of your plumbing needs! Maybe they are not the cheapest (I have not compared) but even if so - the quality of their work is worth it! read more

Another fantastic job by Val Betti Plumbing!!!! It turned out to be more than originally planned for, but the guys came through & everything turned out fantastic!!! I am always greatful for the professional service!!! read more

I appreciated the concern for my safety as well as his own (mask). Very professional, work space kept neat and clean. Thank you very much! read more

We had some problems with a broken water heater. Called Val Betti and they sent over someone in the next days to help fix the problem. Yes they are pricey but the quality of the work and their reliability is far above the rest. With plumbing it's not worth skimping on quality. read more

Excellent Service from start to finish. The opertaion of the business is top rated from scheduling to performing the work and follow through. We had a big job, installing two new water heaters and replacing two water cartridges for old showers. Ryan and his team were exceptional, professional, and on time. They knew what they were doing and finished the job in a timely fashion. I also worked with Jeff to replace a kitchen faucet and it was seemless. It is a pleasure to support a local family business that delivers what they promise, and beyond. read more

I requested a service call. My wife ran some school down the drain, which cleared the clog. Val Betti showed up on time, took one look, said the drain was running free and left. No charge! Great service. read more

I called Val Betti because I have an old floor furnace and needed the thermostat to be looked at. We had very good experiences with Val Betti before and their techs are very knowledgeable. Today, their plumber, Mitch came out and arrived on time. Mitch came to our house a year ago for furnace maintenance and did a good job. This time, Mitch came to our house, said hello at the door, and then started doing all this stuff that I didn't ask or even knew I was going to be charged for. He gave me a bill for furnace cleaning/inspection ($254) that I didn't even ask to be done or was not aware he was planning on doing. He walked in our house and just started doing stuff without stating what he is doing and informing us of the cost. Then he gave us the bill for the furnace cleaning and a quote for a new thermostat part/installation. When I refused to pay the bill, he said "Well I gotta charge you something!" Who does that? Also, now Val Betti charges $281 to have a basic Honeywell thermostat installed that costs $20 on Amazon. When I set up the initial appointment, the Val Betti staff stated that the assessment/quote is free. I called the Val Betti's main office to complain about Mitch. I spoke with Vince and received an equivalent of a shoulder shrug and a limp sorry. Basically Vince said "I will talk to Mitch...he shouldn't have done that!" with little enthusiasm to rectify the situation. I am very disappointed with this experience as I have used these guys for the last 7 years. read more

We needed the Emergency Earthquake Gas Shutoff valve installed. They came out, worked clean and showed me how it worked. We were able to schedule in just a couple of days from when I called. Always a pleasure to deal with them. read more

Thanks to Melissa for fitting us in and Mitch, the technician who came to our home who gave us extremely helpful service. ValBetti always comes through for us! We highly recommend them. read more

Mitch was outstanding in all ways. He replaced an older toilet with a new one and took the old one away. He was very clean and tidied up after all was done. He arrived exactly at the start time of a 4 hour window. We will definitely hire him again. read more

I have been using Val Betti for more than 20 years -- but never again. My disposal stopped and I could not find the reset button. Also, my toilet was beginning to 'talk' to me (gurgling) and I believed it was a simple replacement of the flap seal. My VB appt was for 8 am. At 8:20, I get a call saying the plumber was lost although he insisted that he was at the right location (he was lost.) When Jeff finally showed up at the gate around 8:45 am, I went outside to greet him as he was driving up but he then got on the phone for 10 minutes while I was still standing outside. (How rude!) He started on the disposal but said the problem was a failed outlet and I would need to call an electrician. He then started on the toilet. I witnessed him actually breaking a component so now he insisted on replacing the entire guts as he could not fix that portion of the ball float system. At this point, I was so upset I had to leave the room rather than staying there to watch him. I now have the newer-style slide float system instead of just replacing the flapper valve. When he called out that he was done, he also informed me that the wax seal had failed and the toilet was now leaking. I'll never know how he did that as it was NOT leaking before he arrived. i also wanted him to change out the showerhead and he said that would be $300. I talked him down to $100 which should have been $10 for the five minutes it took him but at that point I just wanted him gone. Jeff then insisted that the water pressure needed fixing despite my assurances that it was fine. But he persisted to insist that it be fixed so I finally asked him to send me an estimate to shut him up. So, now almost $500 later, I still have a disposal that doesn't work and a toilet that is worse than before Jeff arrived. Needless to say I am furious so I called to tell the boss about my experience but he has yet to call me back. I am so disappointed in the lack of customer service after all these years. I used to recommend Val Betti to others but never more and after all these years, I will not be calling them again. read more

We used Val Betti Plumbing for a series of plumbing jobs related to our retrofit. They were a little on the high end, price-wise, but we got good value for our money. All of their plumbers were skilled and efficient, and left the work area perfectly clean. Some of the work involved installing exposed pipes across our basement, and the new pipes not only work right, they look good. When there was a small problem with the last job, they sent someone to fix it as soon as they could. I would definitely recommend them. read more

Excellent service, and personable. Explaining everything in detail, and booties over their shoes. And the Wife is happy.

I am writing this review on behalf of my mother. She has been dealing with a backed up toilet for months. The latest call was to Val Betti to come out and unclog the toilets. They have to go inside because there is no outside outlet. John was the technician who did the service call. My mom has two bathrooms, he broke the toilet in the guest bathroom, replaced it with a cheap toilet that flushes weird. He "supposedly" unclogged it. He did not clean up after himself and my mom spent over an hour cleaning up his mess, wiping down walls. He was foul mouthed. Fast forward to today, the issue has semi-returned and the landlady called Val Betti, they put her on hold for over five minutes, no one came on, she hung up. She calls back and speaks to a Vince. He was told that the toilets are clogging up again. He ACCUSED my mom of throwing paper towels down the toilet! The only thing that she is putting down is urine. I will not go into detail of what goes down the toilet but paper towels is not one of the items. Just liquid. This place is a joke. Terrible customer service and accusing the customer of doing things. This is not the way to handle or treat your customers. I guess you don't care about losing customers. It certainly looks that way. I gave your name to many people and now I will discourage anyone from going to you. I would give you 0 stars if I could but one star says it all. read more

We called for help with a leaky toilet and Val Betti sent us Ryan, Lead Residential Service Tech. He was amazing! He had the necessary replacement parts in his truck and clearly explained what he was doing and how to watch for future toilet problems. He was friendly, gracious, and generous with his time answering a multitude of questions. We will call Val Betti Plumbing and ask for Ryan with any future plumbing issues. Thanks! read more

Although we ended up choosing another service simply due to availability (We needed our water heater replaced ASAP), we were impressed with Val Betti Plumbing's knowledge, fair pricing, and honest feedback when they visited us for a free inspection. Plus, they're local to Richmond and family-owned. If you're going with Val Betti services, be sure to book them in advance as their schedule seems pretty busy in the wintertime and they don't work on weekends. We will definitely keep them in mind for future plumbing needs! read more

We heard about them from a neighborhood friend and boy are we glad they referred them. They came over the very next day. The first employee assessed our situation and along with his code book, had a diagnosis and action plan. They combined services so we could save some $$ too. The work crew came over within an hour and had our water supply back up and running. Total pros. Nice people too. read more

I called literally 10 plumbers who all either A) Didn't respond or B) Responded that they "don't serve" Richmond. Wow....lots I could say about that, since most of them do service adjacent El Cerrito (just a few blocks from us). Val Betti was a breath of fresh air. They promptly called me back, and even though they didn't have an appointment available for several days they said they'd let me know if there was a cancellation or a slot to squeeze us in. Later that very day I received a call that they could come out immediately! The plumber was kind, respectful, and super efficient. He was able to fix our kitchen sink backup and the cost was so reasonable. He gave us a lot of great tips for avoiding future kitchen plumbing drama. Grateful for honest, service oriented companies like this one. read more

Excellent service and very sufficient. Had an appointment to replace water supply pipev from meter to the housr. Greg and Justin showed up on time and started immediately. Very professional at all times. Kept me updated on their progress. Very satisfied with Val Betti and their services, as this the 3rd time to utilize this business. read more

I called Val Betti at 8:00am and they had a plumber out at my moms house at 10:00am. Andrew was very helpful and provided us with great customer service. He answered any questions that I had and was able to fix the problem for her in a short time. Her hot water was back up and running with no problem and has been working normal now. I will definitely call them again for any other issues. Thank you read more

I initially called XXXXXXXX. I was told that a plumber could come in 10 days with a 5 hour window. I then called Val Betti Plumbing and the company provided a plumber in 48 hours with a three hour window. The day before my scheduled appointment I was notified of my appointment. Jeff arrived within 15 minutes of the beginning of the window. He was courteous,knowledgeable, and neat his work. I could not have asked for better service. I am surprised that there are only 20 reviews for this company. Stewart Samelson read more

So Best Buy screwed up the installation of our new washing machine, claiming that the water connection would have to be replaced before they could plumb in the new machine. Called these guys out to take a look, managed to get same-day service, and got great service from Ryan, who could not have been nicer considering my general frustration, and provided me with "a solid second opinion" on whether the work needed to be done (punchline, it didn't and I guess the Best Buy installers did not want to get their hands dirty.... Very professional, would recommend. read more

Exceptional experiences with this company, especially with Ryan. First visit was to set up emergency shut valves and such when we first moved in. He also cleaned out our floor furnace vents. But I loved how he explained absolutely everything and was so thorough and professional. Second visit a year later to clean floor furnace again. He had a trainee in tow, and how lucky to work with Ryan, and what that says for the company. read more