We seem to be the exception to the rule.... So many good reviews here, but our experience does not reflect this. Hired Sam & his assistant to fix an under sink leak, install a new dishwasher and a new faucet - Sam looked things over and wrote out a quick work order for right around 2 grand. He mentioned he could replace the rotted wood under the sink for an additional $1,200 - pretty high, but we figured let's just get it all done.
$3200.00 seemed a bit steep, but he came with a lot of really positive Yelp reviews and we needed to get the job done with the holidays quick approaching so we went for it. Sadly, while he wrote things out on a sheet of paper and showed it to me, I did not make sure that he gave me a copy - something I would come to regret.
The day of the actual work, they were here for a good 10 hours, so I can't fault them in that respect, but there were issues.... We were told that Sam was going to purchase supplies for the job, and he'd be gone for a few significant amounts of time. Among those "purchase" trips was one for plywood.... As you can see from the photos, the plywood was old and possibly being reused from a pile in his backyard - stained up, rough grained, and even a split in part of it.
Then take a look at the install.... You can see that it was a sloppy as Hell job - not seated at the bottom of the cabinet frame as should be, bit sitting on top of the frame - and look at the cuts! Good Lord! If I wanted that I could have asked one of my teen-aged nephews to take a stab at it! COMPLETELY unprofessional work!
At the end of the day, it was discovered that the dishwasher was missing the parts to connect it to the cabinet frame, so it was decided I'd contact the company that made the dishwasher and Sam would stop by once we had the parts in. Then he presented us with a bill for $4,600.... after an initial quote of approximately $3,200? WTH? Whatever.... At this point it's like write the check and get it all over with.... Then he tells me that rather than pay the whole amount, just cut him a check for 4K and I can pay the additional $600.00 when he comes back to secure the dishwasher.
Like an idiot I went along with all of this crap, and then guess what? The parts arrived, I texted him THREE times they were here and asking when he could stop by, and I never heard a word from him..... As the months have gone by it sort of festered with me to the point I felt the need to write this review in hopes he doesn't rip other folks off like he did us.
Crappy workmanship & price gouging.... I'd sooner hire Helen Keller to do a brain operation than hire Sam & Co. again - proceed with caution. read more