Guys came out same day and fixed broken sprinkler for reasonable price…read more Much appreciated and thank you.

BEWARD of this company. Edwin took our money and abandoned the job to install sprinkler systems in…read more2 board and care homes. He claims to have left the country. He left the ceilings open, didn't pay city permit fees after we paid him to pay the fees, and we are left with trying to find another company to assess what he's done, and do the job he didn't do. He's not responsive, he is not honest and he shouldn't have a business license to operate.

I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

Came on a Saturday to fix a leak in our fire suppression system. Carlos and Lester do great work.read more

We worked with Fortify Fire Protection as part of CaptiveAire hood installation. It was a pleasure…read moreto work with them! As a result of several prior installation issues they ended up coming onsite 4 or 5 times without charging extra for the time spent. I would like to separately mention Jaren who not only completed the job but also helped us navigate some of the issues with installation as well as identify the root cause and corrective action on part of our general contractor and electrician. Jaren was always super responsive including on weekends. I would absolutely recommend working with Fortify Fire Protection; they are very supportive and make a rather stressful construction process easier.

We've used FireShield for the past three years to service the fire extinguishers in our HOA…read morebuilding, and the service has been consistently excellent. Cedric, our service rep, is always on time, professional, courteous, and efficient. He clearly takes safety seriously and ensures everything is properly inspected and compliant. I also really appreciate his reliable follow-up and annual reminders, which help us stay on top of required servicing and gives our HOA peace of mind. Dependable, safety-focused, and easy to work with. We highly recommend FireShield.

I probably won't employ this place again as he tried to hard sell me on unnecessary fire…read moreextinguishers. I'm glad I checked with my general contractor and was reassured I did not need what the Firewise worker told me was the "law". So I would be cautious.

The technician was prompt and professional, taking the time to thoroughly inspect the issue and…read moreclearly explain the best solution. Even though they weren't able to replace the valve during the visit, he provided honest guidance and didn't charge for the service. Truly appreciate the integrity and professionalism--highly recommended!

Frustrating interaction. Had a leak in my fire suppression. System. The technician originally…read moredidn't show up. Then after calling back they did. Promised a follow up email or call. Nothing for a week until I started calling. Said they needed a note from fire permitting that I had to get. I went and got the note. Then sent it to them, only to be ghosted after repeated calls and texts. Contacted a different service who came within a week. Fixed the problem, but now I have black mold because this group held up work for almost a month.

I needed a tagged extinguisher mounted at my property so I got four quotes. A few places were vague…read moreabout how much this would cost and their availability. One place even ghosted me after they realized I just needed one extinguisher so not the best experience! Alex was the most straight-forward of the four businesses I spoke with. He was also easy to schedule with and I had a good feeling about working with him. Day of, he showed up on time, the installation was painless and payment was easy! I couldn't ask for more. I'd highly recommend Alex and Oak Fire Protection!

Their service was excellent. We had a commercial kitchen fire suppression system that hadn't been…read moreserviced in over 7 years and needed to be upgraded. They solved the problem within a matter of days at a very competitive price (certainly lower than our previous service provider).

I can't recommend Michael and Morningstar highly enough. I needed a small sprinkler relocation for…read morea remodel -- my second one due to a miscalculation -- and after calling around, the going rate was the same everywhere: four-hour minimum, $1,050. Michael had great reviews and could come out sooner than the rest, so he was my first call back. But when his price was the same, I told him I just couldn't afford it again and thanked him, hoping to find someone willing to work with me to waive the 4 hour minimum for a 2 hour job. He completely surprised me. He texted back offering to walk my plumber through the job himself -- and then called in the special parts for me. No charge. Who does that for someone too cheap to hire them? Michael is a genuinely good guy, and the next time I need sprinkler service or anyone I know needs it, he's going to be my first call and recommendation.

We cannot recommend Morningstar Fire Protection and Michael enough!…read more Michael came through for our community in an incredible way -- taking on a massive job for 50+ homes (and counting!) and delivering with efficiency, professionalism, and lightning-fast turnaround. What started as an urgent situation quickly turned into a huge success thanks to his responsiveness and expertise. Out of the many sprinkler inspection and certification companies we reached out to, Michael was the only one actually licensed for ITM -- and that credential makes all the difference. His knowledge, attention to detail, and ability to get things done the right way set him apart from everyone else in the field. The quality of service has been absolutely top-notch, and he's earned the appreciation of literally dozens of extremely happy customers across our neighborhood. Everyone who's worked with him has said the same thing: Michael is reliable, knowledgeable, and a pleasure to work with. Truly, I've never seen our neighborhood slack channel agree on something so unanimously. If you need fire protection or sprinkler inspection work done -- especially something time-sensitive or large-scale -- don't waste time calling around. Morningstar Fire Protection is the clear choice. Thank you again, Michael, for your outstanding work and dedication!

1-Star Review: Firemax…read more We hired Firemax to install a fire sprinkler system for a brand-new construction in our apartment unit. What should have taken just a few months stretched into two years of delays, constant mistakes, and endless frustration. Oscar, the owner, writes his own contracts without legal guidance, which led to repeated disputes. His team failed to finish the work multiple times, forcing us to hire additional workers to complete the job. He continuously referred us to friends who were not licensed for the work and then charged triple the fair market price. Almost everything ended up being "out of scope," which we were not told upfront. The situation got so bad that we had to hire an attorney and file complaints with CSLB just to get the issues addressed. The only reason we chose Firemax was because they submitted the lowest bid, and we deeply regret that decision. Save yourself the stress, expense, and legal trouble. We had a horrible experience and would not recommend this company to anyone.

They were very helpful getting through city BS. They're a nice bunch over there and they're work is…read moreimpeccable.