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    Firemex Solutions

    3.9 (7 reviews)
    Closed 7:30 am - 4:30 pm

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    Response time

    40 minutes

    Response rate

    100%

    Services - Firemex Solutions

    Fire protection services

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    Recommended Reviews - Firemex Solutions

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    4 months ago

    They were very helpful getting through city BS. They're a nice bunch over there and they're work is impeccable.

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    8 months ago

    Business owner information

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    Oscar L.

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    11 months ago

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    1 year ago

    I asked for a bid on our 5 year certifications, but never heard from them again. Tried to remind them once, but still nothing.

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    2 years ago

    Great customer service and fast response to my uncles apartment building. Would use them again

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    2 years ago

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    6 years ago

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    Ask the Community - Firemex Solutions

    Aura Fire Safety

    Aura Fire Safety

    4.6
    (62 reviews)

    I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

    Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

    Friendly Fire Systems

    Friendly Fire Systems

    5.0
    (13 reviews)

    Kyle was on time, friendly, communicative, and efficient. We felt that the pricing for a 5 year…read morefire sprinkler inspection was reasonable and the customer service was friendly. Def recommend.

    Part of the fire sprinkler system black steel pipe/valve connection area was rusting/eroded and…read moreseeping out water slowly and noted the dry wall in the garage was wet. After cutting out that area of dry wall and noted the problem, I got a couple of quotes. Friendly Fire Systems is very reliable. The boss Benito responds to text very quickly and answered all questions professionally. Scheduling was easy and uneventful. The technician, Rafael, arrived on time. He did the whole job by himself. The access box was too small and Benito was able to help him to locate a bigger one quickly and Rafael went to get it. They replaced the pipes with CPVC plastic pipes. They also replaced the valve and water pressure gauge. Rafael did everything in 1 day. The other impressive and important quality I like this company is the post-repair follow-up service. The new water pressure gauge connection was seeping out water with drops of water slowly. I texted Benito right away and he was able to have another technician, Miguel, to come to my house that same evening and it was Friday. Miguel arrived on time that evening and tightened the connection up. The slow leak persisted and noted the next day. I texted Benito regarding that the next day, Saturday. He again responded to the text immediately and offered to have Miguel to come to my house Monday early morning but afternoon worked better for me and he scheduled that afternoon for me. Miguel replaced the water pressure gauge and the metal connector as there's manufacturing defects causing the super slow leak at the connection. Afterwards, no more leak. Thank you Friendly Fire Systems and the boss Benito for being so reliable for the initial work AND more importantly, the follow-up care. Not that many companies nowadays are so reliable on follow-up customer service/care after they get the money for the initial service. Keep up the good work!!!

    Firemex Solutions - fireprotection - Updated June 2026

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